Explore Cirro Energy Plans
PROVIDER REVIEW
Cirro Energy Review 2026
Cirro Energy has been serving Texas electricity customers since 2001, making it one of the original retail electric providers when the market first opened. Now backed by Fortune 500 parent company NRG Energy, Cirro maintains an A+ BBB rating and serves over 150,000 customers with its straightforward approach. Customer reviews yield a 4.0-star rating with a True NPS of 20, indicating moderate satisfaction. On the regulatory side, Cirro logged 104 PUC complaints over the past 12 months—below the industry average of 120—suggesting a reasonable compliance record.
CIRRO ENERGY
Complete Provider Analysis
Cirro Energy positions itself around simplicity, offering Smart Lock fixed-rate plans in 12, 24, and 36-month terms with green energy integrated into every option. However, customer feedback reveals mixed experiences: the Billing Clarity Score of 26/100 and Customer Service Score of 35/100 suggest room for improvement in communication and support. Customers seeking uncomplicated plans with established corporate backing may find value here, though those prioritizing responsive service should weigh these factors carefully.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Cirro Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
104
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
57
Slamming/Cramming
6
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Cirro Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I’ve been a loyal customer of Cirro Energy for nine years, and I can confidently say that it’s the best electric company I’ve ever used. Their plans are unmatched in Houston. When I first moved into a 2400 sq ft house, my monthly bill was no more than $200 during the summer months. Since then, we’ve moved to an almost 2700 sq ft home, and I recently received our first bill for May, which was a mere $108.00. I keep our air between 70-74 degrees at all times. No other company can match Cirro’s plans.”
Verified
“Awesome Sauce! The experience I had was excellent. I encountered no sarcasm or angst – the lady was very helpful and informative. Not only did she resolve my issue, she also advised me that I was eligible for certain services and even a lower rate. I was also kind and grammatically concise in stating my problem, which I like to attribute to the hospitality I received. Thank you!”
Verified
“Very easy and fast. The customer service agent was very nice and informative and I would do it again if I had a problem. He explained everything very easy for me to understand, and my problem was solved the first time.”
Verified
“Over 10 years of being my energy provider. Very knowledgeable and kind reps. They actually try to save you money, and in today’s economy it’s needed. Thank you!”
Verified
“A friend told me about Cirro Energy 4 years ago when I needed to get my power turned on. I’ve been a loyal customer since. I’m always offered their cheapest rate. Great company!”
Critical Feedback
Verified
“I signed up for a plan, and 10 days into it, saw they offered a better rate. It said when signing up I could switch to any other plan within 30 days without penalty. After 32 emails, which seemed like I got a new person every 4 emails, I gave up – they did not help me in attaining a better rated plan. I canceled, ate the $300 penalty for early cancellation (which I should not have had to pay) and moved on to a more simple company to work with.”
Verified
“Was happily paying my bill each month until I got a contract renewal email where my rates increased. I switched to a company with better rates instead of renewing. They tried to charge me a $270 early termination fee because of a small discrepancy in the switch over date and my contract end date. I had zero intentions to switch until they sent the renewal email. The email mentioned nothing about it being an early renewal. When I called to remove the charge, they refused to work with me.”
Verified
“If I could leave zero stars I would. I just signed up for their service. I chose the 2000kWh plan with $150 back. My first billing cycle was only 21 days long and I hit 1750kWh. They never disclosed my billing cycle date. When I called, they even said when they sign you up they don’t know. They refused to offer me the $150 discount even at an average, which would be $105. I even mentioned how when my contract ends it will put my last billing cycle at 9 days.”
FINAL VERDICT
Our Recommendation
Cirro Energy: Conditionally Recommended
Simple plans with Fortune 500 stability, but communication needs work
Cirro Energy earns a conditional recommendation based on mixed performance across key metrics. Backed by NRG Energy, one of the largest power companies in the country, Cirro delivers on its promise of straightforward plans with no-surprise pricing. The provider maintains a respectable 4.0-star rating and posts PUC complaint numbers below the industry average (104 vs. 120), suggesting reasonable regulatory compliance. However, the modest NPS score of 20 indicates customers aren’t enthusiastically recommending the service to others. More concerning are the low customer service (35/100) and billing clarity (26/100) scores, which suggest frustrations with support responsiveness and invoice transparency. For customers who value simplicity and corporate stability over premium service experiences, Cirro remains a viable option—but those requiring frequent support or detailed billing breakdowns may want to explore alternatives.
Pros
- Strong 4.0/5.0 star rating indicates good overall performance
- Positive customer sentiment with NPS score of 20
- Below average PUC complaints at 104 versus 120 industry average
- Zero service quality complaints filed in 12 months
- Minimal slamming/cramming issues with only 6 complaints
- Generally reliable service based on complaint metrics
Cons
- Customer service score needs improvement at 35/100
- Billing transparency score low at 26/100 causes confusion
- 57 billing-related complaints suggest unclear statements
- Bill communications lack clarity on credits and usage
- Customer support responsiveness below expectations
Best For
- Customers seeking simple, no-frills electricity plans
- Those who value Fortune 500 financial stability
- Self-sufficient customers who rarely contact support
- Budget-conscious households wanting predictable pricing
- Customers comfortable with basic online account management
PRICE COMPARISON
How Cirro Energy Compares
See how Cirro Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Cirro Energy Avg Price
15.5¢/kWh
Market Rank
#13 of 17
vs Market Average
2.2% above
Market Average
15.1¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.06¢ | 6.84¢ | 17.80¢ | 24 |
| #2 | Constellation | 13.50¢ | 12.62¢ | 14.23¢ | 9 |
| #3 | Energy Texas | 13.66¢ | 6.84¢ | 17.80¢ | 24 |
| #4 | 4Change Energy | 14.15¢ | 6.70¢ | 19.31¢ | 39 |
| #5 | Gexa Energy | 14.24¢ | 6.80¢ | 21.42¢ | 35 |
| #6 | Atlantex Power | 14.31¢ | 13.00¢ | 15.70¢ | 10 |
| #7 | Discount Power | 14.48¢ | 6.76¢ | 19.65¢ | 31 |
| #8 | APGE | 14.89¢ | 6.70¢ | 23.40¢ | 89 |
| #9 | Just Energy | 14.96¢ | 8.67¢ | 22.21¢ | 69 |
| #10 | Amigo Energy | 15.01¢ | 14.24¢ | 16.07¢ | 23 |
| #11 | Tara Energy | 15.24¢ | 15.12¢ | 15.38¢ | 5 |
| #12 | Frontier Utilities | 15.29¢ | 6.80¢ | 21.42¢ | 30 |
| #13 | Cirro Energy This Provider | 15.47¢ | 6.78¢ | 19.65¢ | 26 |
| #14 | Reliant | 16.53¢ | 12.39¢ | 20.59¢ | 41 |
| #15 | Direct Energy | 16.94¢ | 14.44¢ | 20.15¢ | 21 |
| #16 | TXU Energy | 17.88¢ | 13.87¢ | 22.86¢ | 30 |
| #17 | Payless Power | 18.64¢ | 18.32¢ | 19.19¢ | 8 |
No 100% Renewable Plans
Cirro Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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