Explore Cirro Energy Plans
PROVIDER REVIEW
Cirro Energy Review 2026
Cirro Energy has been serving Texas electricity customers since 2001, making it one of the original retail electricity providers when the market opened. Now backed by Fortune 500 parent NRG Energy, Cirro maintains an A+ BBB rating and focuses on straightforward pricing with its ‘fair prices, simple plans, no surprises’ approach. Customer sentiment shows a 4.0/5.0 star rating with a True NPS of 19. The company’s PUC license (shared with Discount Power) recorded 276 complaints over the past 12 months—above the 202 average, though this raw count isn’t adjusted for customer base size.
CIRRO ENERGY
Complete Provider Analysis
Cirro Energy serves over 150,000 customers through Smart Lock plans offering 12, 24, or 36-month fixed rates, with green energy integrated into every plan. While the company benefits from NRG’s Fortune 500 stability, customer feedback reveals mixed experiences—the Customer Service Score sits at 35/100 and Billing Clarity Score at 26/100, suggesting room for improvement in these areas despite the company’s emphasis on simplicity and transparency.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology scores each customer review and filters out spam, off-topic and employee reviews to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
We analyze each provider’s Google customer reviews and score every review on a 1-10 recommendation scale. Reviews that are spam, off-topic, or written by employees are filtered out. NPS is the percentage of promoters (9-10) minus the percentage of detractors (1-6), mapped to a 3.0-5.0 star scale.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Cirro Energy’s complaint history from the PUC database.
Note: The PUC reports complaints per license holder. Cirro Energy operates under US RETAILERS LLC, which also covers Discount Power, so these figures include complaints for that brand too.
Total Complaints (12 mo)
276
Avg. Across 15 Providers
202
Billing
165
Service & Disconnection
90
Slamming/Cramming
20
Other
1
Monthly Complaint Trends (Jan 2022 – Sep 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, and starting or providing service, plus complaints about improper disconnection, insufficient notice before disconnection, or reconnection after payment.
Complaints the PUC files outside the billing, service, and slamming/cramming categories.
CUSTOMER REVIEWS
What Customers Are Saying
Recent Google reviews from Cirro Energy customers, quoted as written (long reviews are shortened). We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
“I’ve been a loyal customer of Cirro Energy for nine years, and I can confidently say that it’s the best electric company I’ve ever used. Their plans are unmatched in Houston. When I first moved into a 2400 sq ft house, my monthly bill was no more than $200 during the summer months. Since then, we’ve moved to an almost 2700 sq ft home, and I recently received our first bill for May, which was a mere $108.00. I keep our air between 70-74 degrees at all times. No other company can match Cirro’s plans. Whenever I’m approached by other energy companies in the store and they request to see my last…”
“Very easy and fast. The customer service agent was very nice and informative and I would do it again if I had a problem. He explained it very easy for my to understand. And my problem was solve the first time.”
“OVER 10 YEARS OF BEING MY ENERGY PROVIDER. VERY KNOWLEDGEABLE & KIND REPS. THEY ACTUALLY TRY TO SAVE U MONEY & IN TODAYS ECONOMY IT’s NEEDED. THANK U”
“A friend told me about Cirro Energy 4 years ago when I needed to get my power turned on. I’ve been a loyal customer since. I’m always offered their cheapest rate. Great company!”
“I’ve always had great customer service with the representatives and informed me of other products/ choices available to me.”
Critical Feedback
“After 9 years as a loyal customer, I’m extremely disappointed. The rates are ridiculously high, and the customer service is terrible. There is zero loyalty or appreciation for long-term customers. What made it even worse was when I switched providers, they suddenly hit me with a $1,275 bill out of nowhere, with little to no time to pay it. After 9 years, this is how they chose to treat a customer. I absolutely do not recommend this company. BE AWARE, ask questions, and compare your options before signing up.”
“My experience with Cirro Energy has been very disappointing. I originally chose Cirro because the advertised rate appeared competitive, but I quickly realized that the advertised price does not necessarily reflect what you end up paying on your actual electric bill. My biggest concern is the lack of transparency regarding rates, fees, and plan terms. Customers need to be able to clearly understand exactly what they are signing up for and what their bill will look like before committing to a contract. Customer service has also been frustrating. When you have a billing question or concern…”
“DO NOT USE THIS COMPANY! The amount of ridiculous service charges they will place on your bill is OUTRAGEOUS! Approximately $15.00 if you are one second past the due date with your payment, then another $30.00 to mail you a disconnect notice. You think you are getting a great deal on the rates, but they find a way to stick it to you anyways. I know the cost of mailing a printed piece of paper in an envelope is NOT $30.00. I WILL FIND A WAY TO GET AWAY FROM THESE PEOPLE AND THEIR SHADY PRACTICES.”
FINAL VERDICT
Our Recommendation
Cirro Energy: Conditionally Recommended
Simple plans backed by Fortune 500 stability
Cirro Energy earns a conditional recommendation as a provider that delivers on its promise of straightforward, no-surprises electricity plans. With NRG Energy’s backing since 2001, customers get Fortune 500 reliability behind their service. The 4.0-star rating and positive NPS of 19 indicate generally satisfied customers who appreciate the simplicity. However, the customer service score of 35/100 and billing clarity score of 26/100 suggest room for improvement in support responsiveness and bill transparency. PUC complaint data shows 276 complaints over 12 months (above the 202 average among tracked providers), though this count includes Discount Power under the shared US Retailers LLC license and isn’t adjusted for customer base size. Cirro works best for customers who prioritize uncomplicated plan structures and corporate stability over premium customer service experiences.
Pros
- Strong 4.0 out of 5.0 star rating indicates good performance
- Positive customer sentiment reflected in NPS score of 19
- Established provider operating under Texas PUC regulation
- Overall customer satisfaction trends in positive direction
- Part of larger retail operation providing business stability
Cons
- Customer service score of 35/100 needs significant improvement
- Billing transparency score of 26/100 indicates confusing communications
- PUC complaints above average though shared with Discount Power license
- 165 billing-related complaints suggest statement clarity issues
- 90 service and disconnection complaints filed in past year
Best For
- Customers who want simple, easy-to-understand plan options
- Those seeking the security of a Fortune 500-backed provider
- Texans who prefer established companies over newer market entrants
- Budget-conscious customers looking for fair, transparent pricing
- Self-sufficient customers comfortable managing accounts online
PRICE COMPARISON
How Cirro Energy Compares
See how Cirro Energy’s electricity rates compare to other Texas providers. Prices are average all-in rates (including utility delivery charges) across each provider’s plans in every Texas utility area we track, at the selected monthly usage level.
Cirro Energy Avg Price
14.8¢/kWh
Market Rank
#5 of 17
vs Market Average
4.4% below
Market Average
15.5¢/kWh
Texas Providers We Track (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 13.52¢ | 7.23¢ | 19.58¢ | 35 |
| #2 | Energy Texas | 14.02¢ | 7.23¢ | 19.58¢ | 40 |
| #3 | Constellation | 14.32¢ | 12.82¢ | 16.32¢ | 10 |
| #4 | Gexa Energy | 14.46¢ | 7.03¢ | 20.61¢ | 42 |
| #5 | Cirro Energy This Provider | 14.82¢ | 7.06¢ | 20.83¢ | 38 |
| #6 | 4Change Energy | 14.90¢ | 7.03¢ | 20.09¢ | 61 |
| #7 | Discount Power | 14.93¢ | 7.06¢ | 20.83¢ | 38 |
| #8 | Just Energy | 14.95¢ | 6.90¢ | 22.21¢ | 83 |
| #9 | APGE | 15.06¢ | 6.70¢ | 23.40¢ | 107 |
| #10 | Atlantex Power | 15.15¢ | 13.40¢ | 16.42¢ | 12 |
| #11 | Frontier Utilities | 15.52¢ | 7.03¢ | 20.61¢ | 36 |
| #12 | Tara Energy | 15.57¢ | 15.06¢ | 17.01¢ | 6 |
| #13 | Amigo Energy | 15.62¢ | 14.26¢ | 17.70¢ | 29 |
| #14 | Reliant | 16.13¢ | 11.86¢ | 20.83¢ | 41 |
| #15 | Direct Energy | 16.69¢ | 14.36¢ | 19.03¢ | 16 |
| #16 | TXU Energy | 18.40¢ | 13.81¢ | 22.79¢ | 36 |
| #17 | Payless Power | 19.56¢ | 18.55¢ | 21.22¢ | 10 |
No 100% Renewable Plans
Cirro Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Rhythm Energy, Energy Texas or Atlantex Power.
Our Methodology
How We Calculate NPS Scores
Our scoring system analyzes customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Google reviews of each provider
- AI Analysis: We score each review on a 1-10 recommendation scale and filter out spam, off-topic, and employee reviews
- Minimum Data: Providers with fewer than 25 scored reviews are shown as “Not yet rated”
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing daily from ComparePower’s live plan data.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from every competitive Texas utility area (Oncor, CenterPoint, AEP Texas Central, AEP Texas North, TNMP, and Lubbock Power & Light)
- Usage Levels: We display pricing at 500, 1,000, and 2,000 kWh/month to show how rates vary by consumption
- Coverage: 17 major retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: Monthly complaint data since January 2022
- Categories: Billing, Service & Disconnection, Slamming/Cramming, and Other
- License Holders: The PUC reports complaints per license holder, so brands that share a license share the same counts
- Size: Counts are not adjusted for the number of customers a provider serves
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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