Explore TXU Energy Plans
PROVIDER REVIEW
TXU Energy Review 2026
TXU Energy stands as Texas’s oldest electricity provider, with roots tracing back to 1882 when its predecessor first lit Dallas streets. Now serving approximately 1.7-2 million households, TXU maintains a strong customer sentiment profile with a 4.7-star rating and an NPS of 68, indicating solid loyalty among its customer base. However, the company’s regulatory record shows 407 PUC complaints over the past 12 months, notably above the industry average of 120. This contrast suggests that while most customers report positive experiences, some issues escalate to formal complaints.
TXU ENERGY
Complete Provider Analysis
Backed by Fortune 500 parent company Vistra Corp, TXU Energy offers innovative plan structures including Free Nights and Solar Days options. The company provides 24/7 customer support, reflected in its customer service score of 77/100. Its TXU Energy Aid program has distributed over $84 million in assistance since 1983. However, prospective customers should note the billing clarity score of 30/100, suggesting some find bill details difficult to interpret. Multiple J.D. Power recognitions highlight the company’s service commitment.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is TXU Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
459
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
211
Slamming/Cramming
57
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Feb 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified TXU Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“My plan and bills were really getting out of control and putting strain on my family. I used the online chat option to explain my situation to Martha, and without having to call, in less than 30 minutes she had a new plan for me, set everything up, and took care of everything right through the chat window on the phone. I feel a lot more confident about my household budget going forward and I’m glad I get to stay with TXU instead of having to switch providers. I’m very happy!”
Verified
“I like to thank you all at TXU Energy for the loyal service I’ve received in the past ten consecutive years I’ve been with you all. I received my cash back debit card for my savings which comes in handy! This is the most reliable company I’ve ever been with in my 49 years of being on my own. Thank you, God bless all of you that provide the quality services.”
Verified
“The customer service agent named Diego looked deep into my usage and recommended me a plan that would work great for my family. He was patient and compassionate. I’m glad he took his time and actually looked into my usage to see what plan would fit our needs. Thanks!”
Verified
“Martha in particular was very helpful, transparent, and stopped me from making a rash decision. She helped me find a better price and we worked together to find an energy plan that worked for me. Her courtesy and efforts were appreciated nonetheless.”
Verified
“David Fernando provided me with excellent assistance today as I made a decision on renewal of the TXU Electricity Plan for 2026. David was knowledgeable and very patient. He answered all of my questions and made me feel like a valued customer.”
Critical Feedback
Verified
“Worst experience with an electric company that I’ve had. They had an error with my address in their system which caused issues for months. I spent countless hours on the phone with them trying to resolve the issue, which consisted of awful customer service. They always had an attitude, even worse when they tried to apologize with a monotone ‘I don’t care’ voice. I eventually gave up trying to resolve the problem on their end and cancelled my service.”
Verified
“Getting ready to switch to a different company. Got quoted a cheaper price and no delivery charges. I live in an apartment less than 600 sq/ft and pay around $250 a month or sometimes more. We are rarely home because of work and there is a delivery charge. The pricing doesn’t seem to match our actual usage.”
Verified
“I see all of these positive reviews and I must say that I am surprised. Their customer service is hit or miss and they started the relationship with lying to me in order for me to switch electrical providers. No thank you.”
FINAL VERDICT
Our Recommendation
TXU Energy: Conditionally Recommended
Texas legacy provider with mixed regulatory record
TXU Energy earns a conditional recommendation based on a complex performance picture. As Texas’s oldest electricity provider with over 140 years of history, the company delivers strong customer satisfaction metrics—a 4.7-star rating, impressive NPS of 68, and solid customer service score of 77/100 suggest most customers have positive experiences. However, significant concerns exist. The billing clarity score of just 30/100 indicates customers struggle to understand their bills, and 407 PUC complaints over 12 months—more than triple the industry average of 120—signals recurring issues that warrant attention. This disconnect between satisfied reviewers and regulatory complaints suggests experiences vary considerably. TXU suits customers who value plan variety and brand reliability from an established provider, but those prioritizing billing transparency or who’ve had past billing disputes should proceed carefully and review contract terms thoroughly.
Pros
- Excellent overall rating with 4.7 out of 5 stars
- Strong customer loyalty shown by NPS score of 68
- Customer service excellence with 77/100 rating
- Zero service quality complaints filed with PUC
- Highly positive customer sentiment across reviews
- Reliable service delivery with no quality issues reported
Cons
- Billing transparency needs improvement at just 30/100
- PUC complaints significantly exceed industry average (407 vs 120)
- 184 billing-related complaints suggest confusing statements
- 52 slamming/cramming complaints raise enrollment concerns
- Bills may be difficult to understand despite accuracy
Best For
- Customers who prioritize working with an established, legacy provider
- Those seeking extensive plan variety and options
- Texans who value brand recognition and company stability
- Customers comfortable reviewing bills carefully for accuracy
- Households willing to engage customer service when questions arise
PRICE COMPARISON
How TXU Energy Compares
See how TXU Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
TXU Energy Avg Price
18.9¢/kWh
Market Rank
#18 of 17
vs Market Average
15.3% above
Market Average
16.4¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | 4Change Energy | 14.24¢ | 7.60¢ | 19.88¢ | 35 |
| #2 | Just Energy | 14.51¢ | 6.48¢ | 21.75¢ | 53 |
| #3 | APGE | 14.60¢ | 7.80¢ | 20.80¢ | 76 |
| #4 | Cirro Energy | 14.98¢ | 8.00¢ | 21.61¢ | 26 |
| #5 | Discount Power | 15.04¢ | 8.00¢ | 21.61¢ | 26 |
| #6 | Tara Energy | 15.21¢ | 12.29¢ | 18.50¢ | 15 |
| #7 | Energy Texas | 15.38¢ | 9.35¢ | 20.86¢ | 20 |
| #8 | Constellation | 15.44¢ | 13.41¢ | 17.62¢ | 7 |
| #9 | Rhythm Energy | 15.87¢ | 9.35¢ | 20.86¢ | 16 |
| #10 | Atlantex Power | 16.16¢ | 14.38¢ | 18.20¢ | 10 |
| #11 | Frontier Utilities | 17.23¢ | 8.09¢ | 22.42¢ | 30 |
| #12 | Reliant | 17.24¢ | 11.95¢ | 22.61¢ | 50 |
| #13 | Gexa Energy | 17.28¢ | 8.09¢ | 22.42¢ | 30 |
| #14 | Amigo Energy | 17.72¢ | 16.59¢ | 19.60¢ | 22 |
| #15 | Direct Energy | 17.77¢ | 14.90¢ | 23.58¢ | 20 |
| #16 | Payless Power | 18.56¢ | 17.98¢ | 19.19¢ | 8 |
| #17 | Green Mountain | 18.80¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | TXU Energy This Provider | 18.90¢ | 13.88¢ | 24.55¢ | 44 |
100% Renewable Energy Plans
TXU Energy Green Plans
5 plans
Avg Green Price
19.8¢/kWh
Green Provider Rank
#7 of 7
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Energy Texas | 15.38¢ | 20 |
| #2 | Rhythm Energy | 15.87¢ | 16 |
| #3 | Atlantex Power | 16.34¢ | 5 |
| #4 | Gexa Energy | 17.28¢ | 30 |
| #5 | Green Mountain | 18.80¢ | 20 |
| #6 | Reliant | 18.83¢ | 9 |
| #7 | TXU Energy This Provider | 19.77¢ | 5 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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