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PROVIDER REVIEW
Gexa Energy Review 2026
Gexa Energy has been serving Texas electricity customers since 2002, making it one of the original retail electric providers when the state deregulated its market. Now owned by NextEra Energy, the world’s largest renewable energy generator, Gexa has committed to 100% renewable energy across all residential plans since 2020. Customer sentiment is strong, with a 4.8-star rating and an NPS of 78, reflecting high satisfaction levels. However, the company filed 127 PUC complaints over the past 12 months, slightly above the industry average of 120, suggesting some regulatory concerns worth monitoring.
GEXA ENERGY
Complete Provider Analysis
Gexa’s customer service score of 81/100 indicates generally positive support experiences, though its billing clarity score of 47/100 reveals that some customers find invoices difficult to understand. Having served over 1.6 million Texas households, Gexa combines competitive rates with renewable energy sourcing—a combination that appeals to environmentally conscious consumers seeking value. Prospective customers should weigh the strong customer reviews against the slightly elevated complaint volume when making their decision.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Gexa Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
139
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
88
Slamming/Cramming
8
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Feb 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Gexa Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“Edgar R was absolutely amazing and extremely helpful this morning. He spent a full hour walking me through my electricity plan, answering every question I had, and making sure I fully understood my options. He was patient, professional, and never rushed me. You can tell he truly cares about helping customers and doing his job well. Because of Edgar, I feel much more confident about my electricity plan. Thank you so much for the excellent service!”
Verified
“I have been with them for 2 years and will renew again. My customer service rep was great and broke down my monthly usage over the past 2 years to help me pick the best renewal plan.”
Verified
“Signing up to Gexa Energy was easy and efficient with Jaime. He was kind, pleasant and ready to explain to me conditions I was confused about or had questions on. Would definitely recommend Gexa Energy to anyone that needs an energy company to sign up with.”
Verified
“Great customer service! We’re moving now and are genuinely sad to say goodbye to Gexa. Gexa is affordable, renewable, and was there for us when we were financially limited. Highly recommend!”
Verified
“Had a nice gentleman by the name of Daniel who explained everything to me after I was complaining about the bill. He explained it clearly and I renewed my plan with them at a cheaper rate. Honestly great help!”
Critical Feedback
Verified
“I just switched from Reliant thinking I was getting a cheaper rate since my contract expired. I found Gexa online with the rate I was paying before. I’ve been paying $160 max with Reliant. I have a house but live alone, just me. My first bill was over $200 – I thought okay, I’m new, maybe this was just the first time. But no, now I’m being charged over $300 for my second bill. Don’t get Gexa, take it from me.”
Verified
“Run, don’t walk! I got my first bill of $188 for an apartment, not to mention a delivery charge of $54. I left Just Energy to come to Gexa Energy – worst mistake of my life. Yes, all electricity companies charge a delivery fee, but $54? People that live in a house don’t pay that much for electricity service. I’ll pay the $150 termination fee because there’s no way I’m paying an almost $200 electricity bill.”
Verified
“Rep called me and informed me that my rates were about to go up from 13.2 to 23.3 if I kept my old plan, so I was offered a two-year plan for a higher kilowatt than I had before. I was having trouble understanding what she was saying and she wasn’t understanding me. By her reading her script, it was like I was talking to a robot that got lost when I asked questions, which frustrated both of us. It took a while to get to a solution.”
FINAL VERDICT
Our Recommendation
Gexa Energy: Recommended
Strong choice for renewable energy seekers
Gexa Energy earns our recommendation as a solid renewable energy provider with over two decades of experience in the Texas market. Backed by NextEra Energy, the company demonstrates strong customer satisfaction with an impressive 4.8-star rating and a True NPS Score of 78, indicating customers are highly likely to recommend the service. Their customer service score of 81/100 reflects responsive support. However, there are areas for improvement: the billing clarity score of 47/100 suggests some customers find invoices confusing, and their 127 PUC complaints over the past 12 months sits slightly above the industry average of 120—a minor concern worth noting. Despite these issues, Gexa’s combination of competitive rates and genuine renewable energy commitment makes them a worthwhile choice for environmentally-conscious Texans who prioritize green energy and strong customer service over perfect billing transparency.
Pros
- Exceptional overall rating at 4.8 out of 5 stars
- Strong customer loyalty with NPS score of 78
- Excellent customer service rating of 81/100
- Zero service quality complaints filed with PUC
- Very low slamming/cramming issues (only 8 complaints)
- Strong positive customer sentiment across metrics
Cons
- Poor billing transparency score of just 47/100
- PUC complaints above industry average (127 vs 120)
- 79 billing-related complaints suggest confusing statements
- Bill communications and notifications need improvement
- Time-of-use and credit explanations lack clarity
Best For
- Customers seeking 100% renewable energy plans
- Environmentally-conscious households
- Those prioritizing responsive customer service
- Texans wanting an established, reputable provider
- Budget-minded customers who also value sustainability
PRICE COMPARISON
How Gexa Energy Compares
See how Gexa Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Gexa Energy Avg Price
17.3¢/kWh
Market Rank
#13 of 17
vs Market Average
5.4% above
Market Average
16.4¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | 4Change Energy | 14.24¢ | 7.60¢ | 19.88¢ | 35 |
| #2 | Just Energy | 14.51¢ | 6.48¢ | 21.75¢ | 53 |
| #3 | APGE | 14.60¢ | 7.80¢ | 20.80¢ | 76 |
| #4 | Cirro Energy | 14.98¢ | 8.00¢ | 21.61¢ | 26 |
| #5 | Discount Power | 15.04¢ | 8.00¢ | 21.61¢ | 26 |
| #6 | Tara Energy | 15.21¢ | 12.29¢ | 18.50¢ | 15 |
| #7 | Energy Texas | 15.38¢ | 9.35¢ | 20.86¢ | 20 |
| #8 | Constellation | 15.44¢ | 13.41¢ | 17.62¢ | 7 |
| #9 | Rhythm Energy | 15.87¢ | 9.35¢ | 20.86¢ | 16 |
| #10 | Atlantex Power | 16.16¢ | 14.38¢ | 18.20¢ | 10 |
| #11 | Frontier Utilities | 17.23¢ | 8.09¢ | 22.42¢ | 30 |
| #12 | Reliant | 17.24¢ | 11.95¢ | 22.61¢ | 50 |
| #13 | Gexa Energy This Provider | 17.28¢ | 8.09¢ | 22.42¢ | 30 |
| #14 | Amigo Energy | 17.72¢ | 16.59¢ | 19.60¢ | 22 |
| #15 | Direct Energy | 17.77¢ | 14.90¢ | 23.58¢ | 20 |
| #16 | Payless Power | 18.56¢ | 17.98¢ | 19.19¢ | 8 |
| #17 | Green Mountain | 18.80¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | TXU Energy | 18.90¢ | 13.88¢ | 24.55¢ | 44 |
100% Renewable Energy Plans
Gexa Energy Green Plans
30 plans
Avg Green Price
17.3¢/kWh
Green Provider Rank
#4 of 7
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Energy Texas | 15.38¢ | 20 |
| #2 | Rhythm Energy | 15.87¢ | 16 |
| #3 | Atlantex Power | 16.34¢ | 5 |
| #4 | Gexa Energy This Provider | 17.28¢ | 30 |
| #5 | Green Mountain | 18.80¢ | 20 |
| #6 | Reliant | 18.83¢ | 9 |
| #7 | TXU Energy | 19.77¢ | 5 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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