Explore Gexa Energy Plans
PROVIDER REVIEW
Gexa Energy Review 2026
Gexa Energy has been serving Texas electricity customers since 2002, making it one of the original retail electricity providers when the market opened to competition. Now owned by NextEra Energy, the world’s largest renewable energy generator, Gexa has committed to 100% renewable energy across all residential plans since 2020. Customer sentiment is strong, with a 4.8-star rating and an NPS of 77, indicating high satisfaction. Their PUC complaint volume of 89 over the past year falls below the industry average of 120, suggesting a solid regulatory track record. However, a billing clarity score of 47/100 indicates room for improvement in how customers understand their charges.
GEXA ENERGY
Complete Provider Analysis
Gexa Energy’s customer service score of 81/100 reflects generally positive interactions, while their 20-plus years of market experience provides operational stability. Having served over 1.6 million Texas households, they’ve established themselves as a renewable energy pioneer in the deregulated market. Prospective customers should review plan details carefully given the lower billing clarity scores, but Gexa’s combination of competitive rates and environmental commitment makes them worth considering for eco-conscious shoppers.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Gexa Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
89
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
52
Slamming/Cramming
6
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Gexa Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I’ve had Gexa as my electrical provider since 1999 and they have always been excellent on comparative pricing. Most customer service reps are also excellent. My most recent CS Rep Sam Alee in Houston was the best. He was professional, thorough, caring, efficient, and very educated on all the plans available! He helped me get the exact and best plan for my needs, explaining all options to me to choose! I highly recommend Gexa Energy and their live (not AI or Chat) customer service agents.”
Verified
“Juan gave excellent customer service and directed me to the fixed plan that he researched would best fit my energy needs. As a long-time Gexa customer, this is the level of excellence I have come to expect from this company. For someone in their seventies, in this time of scams and grifters, it’s good to know that I can rely on Gexa. They reward loyalty.”
Verified
“Our Customer Service Representative named Lady guided us through the process of choosing the Gexa plan best for our household. Lady was knowledgeable, endlessly patient, and polite as she answered all of our many questions. She let us take our time until we clearly saw the best plan to meet our needs within our budget. Thank you very much, Lady!”
Verified
“Henry was very helpful in finding a plan I was comfortable with, even pulling up my historical usage and estimating payments based on the new plan.”
Verified
“I could not be happier with my service and pricing from Gexa. My bills average at least $100 less per month than before. If you’re not using them you’re throwing money away. Thanks Gexa!!”
Critical Feedback
Verified
“I signed a contract saying 10 cents per kWh. More like 22 cents. Lowest average was 15.5 cents per kWh. Will definitely go somewhere else once my contract expires.”
Verified
“Got a fixed rate plan and at the time the rate was competitive. However, I wish I had known that you can’t schedule a payment. You either have to sign up for automatic draft, which I won’t do because I don’t like people accessing my account, or you have to pay on the day you log in. In 2026, I expect a bit more. Even the city agencies provide this option.”
Verified
“We canceled our service in late September. What they forgot to tell us is that they still have been taking $9.99 a month for a thermostat subscription—and we have 2 thermostats. When I asked customer service, I was told we should have asked for it to be canceled. So if you cancel, make sure to ask how many contracts you have with them to ensure everything is canceled.”
FINAL VERDICT
Our Recommendation
Gexa Energy: Recommended
Strong choice for renewable energy seekers
Gexa Energy earns our recommendation as a reliable choice for Texas electricity customers, particularly those prioritizing renewable energy. As a pioneer in Texas green energy since 2002 and now backed by NextEra Energy, Gexa combines competitive rates with genuine environmental commitment. Customer sentiment is notably strong, with an impressive 4.8-star rating and a True NPS Score of 77, indicating high customer loyalty. Their customer service score of 81/100 reflects responsive support. On the regulatory front, Gexa’s 89 PUC complaints over the past 12 months falls below the industry average of 120, suggesting fewer escalated issues than typical providers. However, the billing clarity score of 47/100 is a notable weakness—customers should review plan details carefully before signing. Overall, Gexa delivers strong value for eco-conscious consumers willing to pay close attention to their billing statements.
Pros
- Exceptional overall rating at 4.8 out of 5 stars
- Outstanding customer loyalty with NPS score of 77
- Excellent customer service rated 81 out of 100
- 26% fewer PUC complaints than industry average
- Zero service quality complaints in past 12 months
- Very low slamming and cramming incidents (only 6)
Cons
- Billing transparency needs improvement at 47/100
- 52 billing-related complaints suggest confusing statements
- Bill notifications and credit explanations lack clarity
- Time-of-use details could be communicated more clearly
Best For
- Customers seeking renewable energy plans
- Those prioritizing responsive customer service
- Shoppers wanting competitive rates from an established provider
- Environmentally conscious households
- Customers comfortable reviewing bills for accuracy
PRICE COMPARISON
How Gexa Energy Compares
See how Gexa Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Gexa Energy Avg Price
15.6¢/kWh
Market Rank
#10 of 17
vs Market Average
1.5% below
Market Average
15.8¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.13¢ | 6.60¢ | 17.24¢ | 24 |
| #2 | 4Change Energy | 13.67¢ | 6.50¢ | 19.21¢ | 35 |
| #3 | Energy Texas | 13.68¢ | 6.60¢ | 17.24¢ | 24 |
| #4 | Atlantex Power | 14.14¢ | 12.63¢ | 15.70¢ | 10 |
| #5 | Constellation | 14.27¢ | 13.12¢ | 15.32¢ | 11 |
| #6 | APGE | 14.92¢ | 6.40¢ | 23.40¢ | 94 |
| #7 | Cirro Energy | 15.54¢ | 6.79¢ | 22.21¢ | 31 |
| #8 | Frontier Utilities | 15.58¢ | 6.78¢ | 21.82¢ | 30 |
| #9 | Discount Power | 15.59¢ | 6.79¢ | 22.21¢ | 31 |
| #10 | Gexa Energy This Provider | 15.60¢ | 6.78¢ | 21.82¢ | 30 |
| #11 | Just Energy | 15.85¢ | 6.24¢ | 23.51¢ | 69 |
| #12 | Reliant | 16.23¢ | 11.95¢ | 20.61¢ | 39 |
| #13 | Amigo Energy | 16.54¢ | 15.40¢ | 17.83¢ | 24 |
| #14 | Tara Energy | 16.82¢ | 16.49¢ | 17.20¢ | 5 |
| #15 | Direct Energy | 17.78¢ | 14.50¢ | 23.58¢ | 25 |
| #16 | TXU Energy | 18.62¢ | 13.53¢ | 24.59¢ | 39 |
| #17 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 18.96¢ | 18.73¢ | 19.28¢ | 8 |
100% Renewable Energy Plans
Gexa Energy Green Plans
30 plans
Avg Green Price
15.6¢/kWh
Green Provider Rank
#4 of 5
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Rhythm Energy | 12.13¢ | 24 |
| #2 | Energy Texas | 13.68¢ | 24 |
| #3 | Atlantex Power | 14.36¢ | 5 |
| #4 | Gexa Energy This Provider | 15.60¢ | 30 |
| #5 | Green Mountain | 18.94¢ | 20 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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