Explore Gexa Energy Plans
PROVIDER REVIEW
Gexa Energy Review 2026
Gexa Energy has been serving Texas electricity customers since 2002, making it one of the original retail electric providers when the state deregulated its market. Now owned by NextEra Energy, the world’s largest generator of renewable energy, Gexa has committed to 100% renewable energy across all residential plans since 2020. The company holds a strong 4.7-star rating with a True NPS of 74, reflecting solid customer satisfaction. With 134 PUC complaints over the past 12 months—below the 202-complaint average across tracked providers—Gexa maintains a reasonable regulatory record, though its Billing Clarity Score of 44/100 suggests room for improvement.
GEXA ENERGY
Complete Provider Analysis
Gexa Energy’s customer service earns a respectable 79/100 score based on review sentiment, and the company has served over 1.6 million Texas households throughout its history. The lower Billing Clarity Score indicates some customers find their statements confusing, which is worth considering when evaluating plans. For shoppers prioritizing renewable energy backed by a major clean energy producer, Gexa offers competitive rates with environmental commitment built into every residential plan.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology scores each customer review and filters out spam, off-topic and employee reviews to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
We analyze each provider’s Google customer reviews and score every review on a 1-10 recommendation scale. Reviews that are spam, off-topic, or written by employees are filtered out. NPS is the percentage of promoters (9-10) minus the percentage of detractors (1-6), mapped to a 3.0-5.0 star scale.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Gexa Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
134
Avg. Across 15 Providers
202
Billing
68
Service & Disconnection
45
Slamming/Cramming
18
Other
3
Monthly Complaint Trends (Jan 2022 – Sep 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, and starting or providing service, plus complaints about improper disconnection, insufficient notice before disconnection, or reconnection after payment.
Complaints the PUC files outside the billing, service, and slamming/cramming categories.
CUSTOMER REVIEWS
What Customers Are Saying
Recent Google reviews from Gexa Energy customers, quoted as written (long reviews are shortened). We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
“Had a GREAT experience using this company. Customer service people are knowledgeable, helpful, and kind. I loved their app and the screenshot emails to update me on usage throughout the month – there were no surprises! Appreciated the $50 Usage Credit. I used Gexa for a house that I just sold so I cancelled the service today and there was no fee and they are getting service cancelled the same day. I never thought I’d appreciate an energy company so much but I previously used Green Mountain Energy for the house and they caused me so much stress, like $1400 lost and bawling on the phone stress…”
“Gexa makes signing up easy and the tech is second to none. I had one issue with billing and the Office of the President immediately responded to my concern. It was brought to a satisfactory conclusion. I can’t say enough good things about Gexa.”
“I’ve had Gexa as my electrical provider since 1999 and they have always been excellent on comparative pricing. Most customer service reps are also excellent. My most recent CS Rep Sam Alee in H Tx was the best. He was professional, thorough, caring, efficient, and very educated on all the plans available! He helped me get the exact and Best plan for my needs, explaining all options to me for me to choose! I highly recommend our Texas Provider Gexa Energy and their live (not Ai or Chat) CS agents, especially Sam A!”
“My experience with Gexa Energy was terrific! My representative was extremely knowledgeable and help me select the best plan for me based on my usage. The customer service was above target.”
Critical Feedback
“My plan was for 12.5c a khw and they were charging me over 17c, fixed rate plan kept going up and up and now they put me on another 12 month contract again without me asking or approving a renewal. My plan ended yesterday and I was going to switch today, but cant becuase they illegally renewed me.”
“Extremely disappointed with my experience. Before moving out, I called multiple times to let Jexa Energy know I was ending service because my contract was expiring and I was moving to a new provider. I was told my account would be closed, yet I was later billed after I had already moved out, apparently for electricity used at an address I no longer occupied. I’ve now spent over 40 minutes on the phone trying to resolve an issue that could have been prevented with proper account handling. I’m currently waiting for them to review the recorded calls. I hope this gets resolved, but the amount of…”
“We canceled our service in late September. What they forgot to tell us is that they still have been taking $9:99 a month for a thermostat subscription and we have 2 thermostats, so $9:99×2. When I asked Andrea in customer service I was told we should have asked for it to be canceled. So if you cancel, make sure to ask how many contracts you have with them to make sure everything is canceled.”
FINAL VERDICT
Our Recommendation
Gexa Energy: Recommended
Strong choice for budget-conscious renewable energy seekers
Gexa Energy earns our recommendation as a solid choice for Texas electricity customers, particularly those seeking affordable renewable energy options. Backed by NextEra Energy and with over 20 years in the Texas market, Gexa has established itself as a pioneer in green energy. Customer sentiment data reflects this stability: a 4.7/5.0 star rating and an impressive NPS of 74 indicate strong customer loyalty, while a customer service score of 79/100 suggests responsive support. However, the billing clarity score of 44/100 reveals that some customers find their bills confusing—worth noting if transparency is a priority. On the regulatory front, Gexa recorded 134 PUC complaints over the past 12 months, which is below the 202-complaint average among tracked providers, though these raw counts aren’t adjusted for customer base size. Overall, Gexa delivers competitive rates with genuine renewable energy commitment.
Pros
- Excellent 4.7 out of 5.0 star rating overall
- Strong customer loyalty with 74 NPS score
- Customer service scores excellent at 79 out of 100
- PUC complaints below average among tracked providers
- Low slamming and cramming complaint count of 18
- Positive customer sentiment across multiple metrics
Cons
- Billing transparency needs improvement at 44 out of 100
- 68 billing-related PUC complaints in past year
- Bill communications could be clearer for customers
- 45 service and disconnection complaints filed with PUC
- Room for improvement in credit and charge explanations
Best For
- Customers prioritizing renewable energy options
- Budget-conscious shoppers seeking competitive rates
- Those who value responsive customer service
- Customers comfortable reviewing bills carefully
- Texans wanting an established, stable provider
PRICE COMPARISON
How Gexa Energy Compares
See how Gexa Energy’s electricity rates compare to other Texas providers. Prices are average all-in rates (including utility delivery charges) across each provider’s plans in every Texas utility area we track, at the selected monthly usage level.
Gexa Energy Avg Price
14.5¢/kWh
Market Rank
#4 of 17
vs Market Average
6.8% below
Market Average
15.5¢/kWh
Texas Providers We Track (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 13.51¢ | 7.23¢ | 19.58¢ | 35 |
| #2 | Energy Texas | 14.03¢ | 7.23¢ | 19.58¢ | 40 |
| #3 | Constellation | 14.32¢ | 12.82¢ | 16.32¢ | 10 |
| #4 | Gexa Energy This Provider | 14.46¢ | 7.03¢ | 20.61¢ | 42 |
| #5 | Cirro Energy | 14.82¢ | 7.06¢ | 20.83¢ | 38 |
| #6 | 4Change Energy | 14.90¢ | 7.03¢ | 20.09¢ | 61 |
| #7 | Discount Power | 14.93¢ | 7.06¢ | 20.83¢ | 38 |
| #8 | Just Energy | 14.97¢ | 6.90¢ | 22.21¢ | 83 |
| #9 | APGE | 15.06¢ | 6.70¢ | 23.40¢ | 107 |
| #10 | Atlantex Power | 15.15¢ | 13.40¢ | 16.42¢ | 12 |
| #11 | Frontier Utilities | 15.52¢ | 7.03¢ | 20.61¢ | 36 |
| #12 | Tara Energy | 15.57¢ | 15.06¢ | 17.01¢ | 6 |
| #13 | Amigo Energy | 15.62¢ | 14.26¢ | 17.70¢ | 29 |
| #14 | Reliant | 16.13¢ | 11.86¢ | 20.83¢ | 41 |
| #15 | Direct Energy | 16.69¢ | 14.36¢ | 19.03¢ | 16 |
| #16 | TXU Energy | 18.40¢ | 13.81¢ | 22.79¢ | 36 |
| #17 | Payless Power | 19.56¢ | 18.55¢ | 21.22¢ | 10 |
100% Renewable Energy Plans
Gexa Energy Green Plans
36 plans
Avg Green Price
15.6¢/kWh
Green Provider Rank
#4 of 4
100% Renewable Providers (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Rhythm Energy | 13.51¢ | 35 |
| #2 | Energy Texas | 14.03¢ | 40 |
| #3 | Atlantex Power | 15.41¢ | 6 |
| #4 | Gexa Energy This Provider | 15.55¢ | 36 |
Our Methodology
How We Calculate NPS Scores
Our scoring system analyzes customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Google reviews of each provider
- AI Analysis: We score each review on a 1-10 recommendation scale and filter out spam, off-topic, and employee reviews
- Minimum Data: Providers with fewer than 25 scored reviews are shown as “Not yet rated”
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing daily from ComparePower’s live plan data.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from every competitive Texas utility area (Oncor, CenterPoint, AEP Texas Central, AEP Texas North, TNMP, and Lubbock Power & Light)
- Usage Levels: We display pricing at 500, 1,000, and 2,000 kWh/month to show how rates vary by consumption
- Coverage: 17 major retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: Monthly complaint data since January 2022
- Categories: Billing, Service & Disconnection, Slamming/Cramming, and Other
- License Holders: The PUC reports complaints per license holder, so brands that share a license share the same counts
- Size: Counts are not adjusted for the number of customers a provider serves
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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