Explore Gexa Energy Plans
PROVIDER REVIEW
Gexa Energy Review 2026
Gexa Energy has been serving Texas electricity customers since 2002, making it one of the original retail electric providers when the state deregulated its energy market. Now owned by NextEra Energy, the world’s largest renewable energy generator, Gexa has committed to 100% renewable energy across all residential plans since 2020. Customer sentiment reflects this stability, with a 4.7-star rating and a strong NPS of 74. Their regulatory track record shows just 56 PUC complaints over the past year, well below the industry average of 120. However, their billing clarity score of 44/100 suggests room for improvement in helping customers understand their statements.
GEXA ENERGY
Complete Provider Analysis
Gexa Energy’s two-decade presence in Texas demonstrates staying power in a competitive market. Their customer service score of 79/100 indicates generally positive interactions, while the below-average complaint volume with state regulators reflects operational reliability. The company has served over 1.6 million Texas households since 2001. Prospective customers should note that while overall satisfaction runs high, the lower billing clarity score means reviewing plan details and bill formats carefully before signing up is advisable.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Gexa Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
56
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
31
Slamming/Cramming
2
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Gexa Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“Had a GREAT experience using this company. Customer service people are knowledgeable, helpful, and kind. I loved their app and the screenshot emails to update me on usage throughout the month – there were no surprises! Appreciated the $50 Usage Credit. I used Gexa for a house that I just sold so I cancelled the service today and there was no fee and they got service cancelled the same day. I never thought I’d appreciate an energy company so much but I previously used Green Mountain Energy.”
Verified
“Gexa makes signing up easy and the tech is second to none. I had one issue with billing and the Office of the President immediately responded to my concern. It was brought to a satisfactory conclusion. I can’t say enough good things about Gexa.”
Verified
“I’ve had Gexa as my electrical provider since 1999 and they have always been excellent on comparative pricing. Most customer service reps are also excellent. My most recent CS Rep Sam Alee in Houston was the best. He was professional, thorough, caring, efficient, and very educated on all the plans available! He helped me get the exact and best plan for my needs, explaining all options to me. I highly recommend Gexa Energy and their live (not AI or Chat) CS agents.”
Verified
“My experience with Gexa Energy was terrific! My representative was extremely knowledgeable and helped me select the best plan for me based on my usage. The customer service was above target.”
Verified
“I am old, retired and on a fixed income. I did my research and found Gexa Energy and am very pleased with the rates. Thank you.”
Critical Feedback
Verified
“They say ‘Don’t hate the player, hate the game’ – as the one played I believe I can hate both. I made several mistakes: #1: I thought being a loyal customer meant I didn’t need to shop around much because this company would give me reasonable rates for staying with them since 2017. Wrong. #2: I didn’t keep track of the contract-end silent month-to-month hike trap. This one hurt for a full year without me noticing. I was too busy to notice.”
Verified
“I had been a loyal Gexa Energy customer for years and was enrolled in their EV program, which provided credits for charging my vehicle during nighttime hours. Earlier this year, I was involved in a serious accident and my EV was totaled. I unexpectedly had to purchase a replacement EV. With everything involved in recovering from the accident, dealing with insurance and legal matters, and replacing my vehicle, updating the car in the Gexa app was not an immediate priority. When I eventually tried to update it, I ran into issues.”
Verified
“We canceled our service in late September. What they forgot to tell us is that they still have been taking $9.99 a month for a thermostat subscription, and we have 2 thermostats, so $9.99 x 2. When I asked Andrea in customer service, I was told we should have asked for it to be canceled. So if you cancel, make sure to ask how many contracts you have with them to ensure everything is canceled.”
FINAL VERDICT
Our Recommendation
Gexa Energy: Recommended
Strong choice for renewable energy seekers
Gexa Energy earns our recommendation as a reliable renewable energy provider with over two decades of Texas market experience. Backed by NextEra Energy, they’ve built a solid reputation reflected in their impressive 4.7-star rating and exceptional NPS score of 74, indicating strong customer loyalty. Their customer service score of 79/100 suggests responsive support when issues arise. On the regulatory front, Gexa recorded just 56 PUC complaints over the past 12 months—less than half the industry average of 120—demonstrating consistent operational standards. However, prospective customers should note the lower billing clarity score of 44/100, which suggests invoices may require closer attention to understand charges fully. Despite this weakness, Gexa’s combination of competitive rates, genuine renewable energy commitment, and above-average customer satisfaction makes them a compelling choice for environmentally-conscious Texans seeking a proven provider.
Pros
- Excellent overall rating at 4.7 out of 5 stars
- Strong customer loyalty with NPS score of 74
- Customer service rated excellent at 79/100
- PUC complaints 53% below industry average (56 vs 120)
- Zero service quality complaints in past 12 months
- Minimal slamming/cramming issues with only 2 complaints
Cons
- Billing transparency needs improvement at just 44/100
- 31 billing-related complaints about confusing statements
- Bill notifications and credit explanations lack clarity
- Time-of-use rate communication could be clearer
Best For
- Customers prioritizing renewable and green energy plans
- Those seeking a provider with a strong track record and industry backing
- Budget-conscious households wanting competitive rates
- Customers who value responsive customer service
- Texans comfortable reviewing bills for charge details
PRICE COMPARISON
How Gexa Energy Compares
See how Gexa Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Gexa Energy Avg Price
14.2¢/kWh
Market Rank
#5 of 17
vs Market Average
5.9% below
Market Average
15.1¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.06¢ | 6.84¢ | 17.80¢ | 24 |
| #2 | Constellation | 13.50¢ | 12.62¢ | 14.23¢ | 9 |
| #3 | Energy Texas | 13.66¢ | 6.84¢ | 17.80¢ | 24 |
| #4 | 4Change Energy | 14.15¢ | 6.70¢ | 19.31¢ | 39 |
| #5 | Gexa Energy This Provider | 14.24¢ | 6.80¢ | 21.42¢ | 35 |
| #6 | Atlantex Power | 14.31¢ | 13.00¢ | 15.70¢ | 10 |
| #7 | Discount Power | 14.48¢ | 6.76¢ | 19.65¢ | 31 |
| #8 | APGE | 14.89¢ | 6.70¢ | 23.40¢ | 89 |
| #9 | Just Energy | 14.96¢ | 8.67¢ | 22.21¢ | 69 |
| #10 | Amigo Energy | 15.01¢ | 14.24¢ | 16.07¢ | 23 |
| #11 | Tara Energy | 15.24¢ | 15.12¢ | 15.38¢ | 5 |
| #12 | Frontier Utilities | 15.29¢ | 6.80¢ | 21.42¢ | 30 |
| #13 | Cirro Energy | 15.47¢ | 6.78¢ | 19.65¢ | 26 |
| #14 | Reliant | 16.53¢ | 12.39¢ | 20.59¢ | 41 |
| #15 | Direct Energy | 16.94¢ | 14.44¢ | 20.15¢ | 21 |
| #16 | TXU Energy | 17.88¢ | 13.87¢ | 22.86¢ | 30 |
| #17 | Payless Power | 18.64¢ | 18.32¢ | 19.19¢ | 8 |
100% Renewable Energy Plans
Gexa Energy Green Plans
30 plans
Avg Green Price
15.3¢/kWh
Green Provider Rank
#4 of 4
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Rhythm Energy | 12.06¢ | 24 |
| #2 | Energy Texas | 13.66¢ | 24 |
| #3 | Atlantex Power | 14.56¢ | 5 |
| #4 | Gexa Energy This Provider | 15.32¢ | 30 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
Choose Your Gexa Energy Plan
Showing plans for ZIP —
Great choice!
