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PROVIDER REVIEW
Reliant Review 2026
Reliant Energy has established itself as one of Texas’s most recognized retail electricity providers, serving millions of customers since entering the deregulated market. Customer reviews reflect generally positive experiences, with a 4.5-star rating and a True NPS of 53, indicating solid overall satisfaction. The customer service score of 61/100 suggests reasonable support experiences, though the billing clarity score of 38/100 points to room for improvement in statement transparency. On the regulatory side, Reliant recorded 498 PUC complaints over the past 12 months, notably above the industry average of 120.
RELIANT
Complete Provider Analysis
When evaluating Reliant, prospective customers should weigh the provider’s strong reputation for customer satisfaction against its regulatory track record. The positive NPS score demonstrates that many customers would recommend the service, while lower billing clarity ratings suggest some confusion around charges and plan terms. The elevated PUC complaint volume warrants attention, as these formal complaints represent escalated concerns separate from general review feedback. Comparing specific plan details and contract terms remains essential before committing.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Reliant’s complaint history from the PUC database.
Total Complaints (12 mo)
449
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
205
Slamming/Cramming
33
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Reliant customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I called Reliant yesterday. My husband & I just recently moved within Salado. We haven’t been receiving all our mail especially the bills. My husband received a message from Reliant saying we owed money & we were late on payment. So I called & the Rep was very helpful. I was able to pay over the phone & even signed up for automatic payment. I was very relieved. The Rep listened to my needs. We have had Reliant for years. I’m glad they have real people to talk to on the phone who know what they’re doing.”
Verified
“SUNRUN suggested working with Reliant for our new solar panel/Tesla backup system and the process was so seamless I would not believe you if you told me it would be this simple. In fact, I told my wife Shannon, NO WAY it is this simple when she presented it to me. The way both apps work and the energy created by the SUNRUN system is MIND BLOWING. Nothing like the old ugly boxes that have been around forever and RELIANT made sure this was SEAMLESS. Now 60% of what we produce goes back to the grid.”
Verified
“We just experienced a major ice and snow storm here in Texas. We lost power on the first day and I was already getting text messages from Reliant letting me know what to expect and giving me info about when the power would be back and what to do while I waited. They were very responsive, proactive, and transparent. It was a good feeling to get access to actual people who responded and had answers.”
Verified
“Been with Reliant over 37 years and was able to speak with an agent concerning my balance due. He was able to provide a $100 promotional credit that allowed me to pay the bill on the due date without going into disconnection status. I have considered changing providers a few times due to lower kilowatt plans elsewhere, but just can’t seem to switch. Hopefully Reliant can continue to help customers with payment concerns and offer more programs and incentives.”
Verified
“I don’t know how our electricity is so low monthly but we do the eco thing on our Google Nest and we are enrolled in a low usage plan along with free nights. We pay between $45-$60 monthly for a 2 bedroom, 2 bath! It’s lovely! Never switching unless I can find free nights and weekends somewhere else, which is doubtful!”
Critical Feedback
Verified
“A Reliant representative came to my door – a nice, outgoing, friendly gentleman. He promised if I switched to Reliant that I would get lower rates, they’d pay my last bill from my current provider, no early cancellation fee, and my first 3 months would be on them (up to $150). None of it was true. When I sent them my last bill from TXU, they didn’t know why and refused to pay it. They also said they were not going to give me the first 3 months credit.”
Verified
“Run fast away from this energy service. I was approached by an agent shopping at Walmart. They promised me one certain rate – I had that rate at the beginning but about six months ago my rate shot up. My bill literally went from $145 to sometimes $200 to now over $400. My last bill with them is over $900 with all kinds of fees. Every time I asked to go over my bill, they would just complicate things.”
Verified
“I cannot give a positive review to a company that charged me approximately $200 for January and $200 for February. When I called customer service, the man went to great lengths to explain cold weather to me. I’ve been responsible for my electric bill for about 50 years, all of those years in Texas. I promise you, Reliant will publicly respond to this review with their 800 number and their ‘willingness to work with me.’ Since their customer service wasn’t responsive, my expectations are very low.”
FINAL VERDICT
Our Recommendation
Reliant: Conditionally Recommended
Strong satisfaction scores tempered by regulatory concerns
Reliant presents a mixed but ultimately positive picture for Texas electricity shoppers. Customer sentiment data is encouraging, with a solid 4.5-star rating and a True NPS of 53, indicating that most customers would recommend the service. The customer service score of 61/100 suggests reasonably responsive support, though the billing clarity score of 38/100 points to potential confusion around invoices and charges. However, the regulatory record raises flags—498 PUC complaints over 12 months is more than four times the industry average of 120, a significant gap that prospective customers should weigh carefully. This disconnect between generally positive reviews and elevated formal complaints suggests that while most customers have good experiences, issues that do arise may escalate. Reliant works best for customers who prioritize brand recognition and are comfortable monitoring their bills closely.
Pros
- Excellent overall rating with 4.5 out of 5 stars
- Strong customer loyalty shown by NPS score of 53
- Good customer service performance (61/100 score)
- Zero service quality complaints filed with PUC
- Positive customer sentiment indicates reliable energy delivery
- Well-established provider with proven service track record
Cons
- Billing transparency needs improvement (38/100 score)
- PUC complaints significantly exceed industry average (498 vs 120)
- 222 billing-related complaints suggest confusing statements
- 36 slamming/cramming complaints raise enrollment concerns
- Bill clarity issues may frustrate budget-conscious customers
Best For
- Customers who value established, well-known providers
- Those who prioritize responsive customer service
- Shoppers comfortable reviewing bills for accuracy
- Customers who research plan details before signing
- Those willing to engage proactively if billing issues arise
PRICE COMPARISON
How Reliant Compares
See how Reliant’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Reliant Avg Price
16.6¢/kWh
Market Rank
#14 of 17
vs Market Average
3.7% above
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.87¢ | 7.37¢ | 20.60¢ | 24 |
| #2 | Energy Texas | 13.70¢ | 7.37¢ | 20.60¢ | 28 |
| #3 | 4Change Energy | 13.96¢ | 7.34¢ | 19.31¢ | 35 |
| #4 | Atlantex Power | 14.82¢ | 13.43¢ | 16.50¢ | 15 |
| #5 | Constellation | 14.94¢ | 13.82¢ | 15.93¢ | 11 |
| #6 | Cirro Energy | 15.22¢ | 7.48¢ | 22.21¢ | 26 |
| #7 | Discount Power | 15.27¢ | 7.48¢ | 22.21¢ | 26 |
| #8 | APGE | 15.36¢ | 6.90¢ | 23.60¢ | 94 |
| #9 | Just Energy | 15.98¢ | 6.94¢ | 21.71¢ | 69 |
| #10 | Amigo Energy | 16.24¢ | 15.00¢ | 17.56¢ | 24 |
| #11 | Tara Energy | 16.42¢ | 16.03¢ | 16.88¢ | 5 |
| #12 | Frontier Utilities | 16.46¢ | 7.52¢ | 21.82¢ | 30 |
| #13 | Gexa Energy | 16.48¢ | 7.52¢ | 21.82¢ | 30 |
| #14 | Reliant This Provider | 16.63¢ | 11.95¢ | 23.21¢ | 41 |
| #15 | Direct Energy | 17.66¢ | 14.50¢ | 23.58¢ | 20 |
| #16 | TXU Energy | 18.26¢ | 10.93¢ | 24.59¢ | 43 |
| #17 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 19.53¢ | 19.03¢ | 19.78¢ | 8 |
No 100% Renewable Plans
Reliant does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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