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PROVIDER REVIEW
Reliant Review 2026
Reliant Energy has established itself as one of the most recognized retail electricity providers in Texas, serving customers since the state’s deregulation in 2002. Customer reviews reflect generally positive experiences, with a 4.5-star rating and a True NPS score of 54, indicating solid overall satisfaction. However, billing transparency remains an area for improvement, with a Billing Clarity Score of just 38/100. On the regulatory side, Reliant recorded 467 PUC complaints over the past 12 months, notably above the industry average of 120, suggesting some customers escalate concerns beyond standard support channels.
RELIANT
Complete Provider Analysis
Reliant’s customer service score of 62/100 indicates moderate satisfaction with support interactions, though experiences vary. The gap between positive review sentiment and elevated PUC complaint volumes suggests that while many customers have smooth experiences, others encounter issues significant enough to warrant regulatory involvement. Prospective customers should carefully review plan details, particularly billing structures and contract terms, to ensure alignment with their expectations before signing up.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Reliant’s complaint history from the PUC database.
Total Complaints (12 mo)
519
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
223
Slamming/Cramming
40
Service Quality
3
Monthly Complaint Trends (Jan 2022 – Feb 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Reliant customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“We just experienced a major ice and snow storm here in Texas where we get this weather 1-2 times each decade. We lost power on the first day and I was already getting text messages from Reliant letting me know what to expect and giving me info about when the power would be back and what to do while I waited. They were very responsive, proactive, and transparent. It was a good feeling to get access to actual people who responded and had answers.”
Verified
“I’ve been a Reliant Energy customer for over 9 years, and I’ve always had a great experience. Their customer service is friendly, responsive, and professional every time I’ve needed assistance. My billing has always been clear and accurate, and I really appreciate the flexible payment options and helpful energy usage insights that make it easy to manage my account. Reliant has been reliable through all these years, and I’ve never had any major issues with service or outages.”
Verified
“I have been with Reliant Energy for 10+ years now. I will continue to be a customer because they do not hide your actual costs for electricity. Every other electric company I have looked into seems to have cheaper prices, but it’s an illusion. Reliant shows you what your actual cost is—their electric rate plus service carrier costs—while others just show you their electric rate without the service carrier fee that should be added to the per kWh costs.”
Verified
“I have been a customer of Reliant Energy for many years now and will continue to keep it that way. Their Free Nights and Weekend plan saves me quite a bit of money each month. I get emails and texts on my monthly usage and my payments are averaged monthly as well. I seldom experience power outages so I can honestly say I find them very reliable as my electricity provider. I’ve been very happy being a Reliant customer.”
Verified
“Last year I switched to a different provider when my contract ended with Reliant. Let me tell you what a mistake that was. My bills were $100 more each month. After the third month I had no issue taking a hit for ending the contract and returning to Reliant. The savings has more than made up for paying the broken contract fee. Stay away from other providers—Reliant is worth it.”
Critical Feedback
Verified
“My experience with Reliant has been extremely frustrating and financially damaging as a small business owner. The monthly bills are outrageously high. We are using a business electricity plan, but the charges are completely unreasonable and do not reflect our actual usage. Every month, the bill comes in much higher than expected, making it impossible to plan or budget properly. The pricing feels inflated and communication has been poor.”
Verified
“Horrible experience. I live in a studio apartment, and they tricked me with the plan. They never told me it was for two years, and the average cost is a complete lie. They hire representatives who either don’t know what they’re doing or lie to sell you a plan. Now I’m paying more than when I lived in a townhouse. I can’t access my account unless I accept a new three-year plan. When I try to open it, the ‘accept’ message pops up, and since I don’t accept, my account is locked.”
Verified
“Reliant does not care about current customers that pay on time. I’ve been with them for 6 years straight, called in to renew and they were wanting to apply $6.90 and $4.25 fees to every month’s bill, completely eating up the per kWh rate. The rate on the same plan I had was 7 cents more per kWh. Reliant, where is the appreciation for customer loyalty?”
FINAL VERDICT
Our Recommendation
Reliant: Conditionally Recommended
Strong satisfaction scores, but billing needs attention
Reliant earns a conditional recommendation based on a mixed but ultimately positive profile. Customer sentiment is notably strong, with an impressive 4.5-star Google rating and a True NPS of 54, indicating most customers would recommend the service. The customer service score of 62/100 suggests reasonably responsive support. However, two significant concerns emerge: the billing clarity score of just 38/100 signals customers frequently find charges confusing, and PUC complaints over the past 12 months total 467—nearly four times the industry average of 120. This regulatory record warrants attention, even though it contrasts with generally positive reviews. Reliant works well for customers who prioritize service quality and are comfortable reviewing bills carefully, but those seeking straightforward billing or minimal hassle may want to weigh alternatives.
Pros
- Excellent overall rating with 4.5 out of 5 stars
- Strong customer loyalty with NPS score of 54
- Good customer service performance (score: 62/100)
- Very few service quality complaints filed (only 3)
- Positive customer sentiment indicates reliable energy delivery
- Well-established provider with strong reputation metrics
Cons
- Billing transparency needs improvement (score: 38/100)
- PUC complaints nearly 4x industry average (467 vs 120)
- 197 billing-related complaints suggest confusing statements
- 39 slamming/cramming complaints raise enrollment concerns
- Bills may be difficult to understand despite accuracy
Best For
- Customers who value responsive customer service
- Those comfortable reviewing monthly bills in detail
- Shoppers prioritizing overall satisfaction over simplicity
- Experienced energy customers familiar with plan structures
- Those willing to monitor usage and charges proactively
PRICE COMPARISON
How Reliant Compares
See how Reliant’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Reliant Avg Price
17.2¢/kWh
Market Rank
#12 of 17
vs Market Average
5.2% above
Market Average
16.4¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | 4Change Energy | 14.24¢ | 7.60¢ | 19.88¢ | 35 |
| #2 | Just Energy | 14.51¢ | 6.48¢ | 21.75¢ | 53 |
| #3 | APGE | 14.60¢ | 7.80¢ | 20.80¢ | 76 |
| #4 | Cirro Energy | 14.98¢ | 8.00¢ | 21.61¢ | 26 |
| #5 | Discount Power | 15.04¢ | 8.00¢ | 21.61¢ | 26 |
| #6 | Tara Energy | 15.21¢ | 12.29¢ | 18.50¢ | 15 |
| #7 | Energy Texas | 15.38¢ | 9.35¢ | 20.86¢ | 20 |
| #8 | Constellation | 15.44¢ | 13.41¢ | 17.62¢ | 7 |
| #9 | Rhythm Energy | 15.87¢ | 9.35¢ | 20.86¢ | 16 |
| #10 | Atlantex Power | 16.16¢ | 14.38¢ | 18.20¢ | 10 |
| #11 | Frontier Utilities | 17.23¢ | 8.09¢ | 22.42¢ | 30 |
| #12 | Reliant This Provider | 17.24¢ | 11.95¢ | 22.61¢ | 50 |
| #13 | Gexa Energy | 17.28¢ | 8.09¢ | 22.42¢ | 30 |
| #14 | Amigo Energy | 17.72¢ | 16.59¢ | 19.60¢ | 22 |
| #15 | Direct Energy | 17.77¢ | 14.90¢ | 23.58¢ | 20 |
| #16 | Payless Power | 18.56¢ | 17.98¢ | 19.19¢ | 8 |
| #17 | Green Mountain | 18.80¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | TXU Energy | 18.90¢ | 13.88¢ | 24.55¢ | 44 |
100% Renewable Energy Plans
Reliant Green Plans
9 plans
Avg Green Price
18.8¢/kWh
Green Provider Rank
#6 of 7
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Energy Texas | 15.38¢ | 20 |
| #2 | Rhythm Energy | 15.87¢ | 16 |
| #3 | Atlantex Power | 16.34¢ | 5 |
| #4 | Gexa Energy | 17.28¢ | 30 |
| #5 | Green Mountain | 18.80¢ | 20 |
| #6 | Reliant This Provider | 18.83¢ | 9 |
| #7 | TXU Energy | 19.77¢ | 5 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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