Explore Discount Power Plans
PROVIDER REVIEW
Discount Power Review 2026
Discount Power has built its reputation on budget-friendly electricity since launching in Houston in 2008, now serving approximately 250,000 Texas customers as part of the NRG Energy family. The provider maintains an A+ BBB rating, though customer feedback shows mixed results with a 2TIO rating of 3.6/5.0 and a negative NPS of -4. PUC complaint data for their shared license with Cirro Energy shows 276 complaints over the past 12 months—above the 202 average among tracked providers, though this raw count isn’t adjusted for customer base size.
DISCOUNT POWER
Complete Provider Analysis
Customer sentiment scores reveal areas for improvement, with a customer service score of 32/100 and billing clarity score of just 23/100, suggesting some customers find bills difficult to understand. Of the 276 PUC complaints filed under their shared license, billing issues account for 165, with service and disconnection concerns comprising another 90. For budget-conscious Texans prioritizing low rates over premium service features, Discount Power may still warrant consideration.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology scores each customer review and filters out spam, off-topic and employee reviews to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
We analyze each provider’s Google customer reviews and score every review on a 1-10 recommendation scale. Reviews that are spam, off-topic, or written by employees are filtered out. NPS is the percentage of promoters (9-10) minus the percentage of detractors (1-6), mapped to a 3.0-5.0 star scale.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Discount Power’s complaint history from the PUC database.
Note: The PUC reports complaints per license holder. Discount Power operates under US RETAILERS LLC, which also covers Cirro Energy, so these figures include complaints for that brand too.
Total Complaints (12 mo)
276
Avg. Across 15 Providers
202
Billing
165
Service & Disconnection
90
Slamming/Cramming
20
Other
1
Monthly Complaint Trends (Jan 2022 – Sep 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, and starting or providing service, plus complaints about improper disconnection, insufficient notice before disconnection, or reconnection after payment.
Complaints the PUC files outside the billing, service, and slamming/cramming categories.
CUSTOMER REVIEWS
What Customers Are Saying
Recent Google reviews from Discount Power customers, quoted as written (long reviews are shortened). We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
“I have had good experience with this company. The energy charge is the lowest I can find. Their billing is easy to read and communication is excellent. I get a notice when a bill is upcoming and when a bill is paid. My plan has no base charge where several other companies do. Before my plan was to expire I was offered the option of extending my service at the same low rate. If I were to make a suggestion, it would be to offer the extension to the end of the current plan, not begin a new plan. The 14 month plan offered began immediately, so the extension was actually 8 months, not 14 months.”
“I have been with Discount Power since they purchased Energy Texas. I shopped around and thought I was going to change providers rather than renew. Their customer service representative found a plan that fit my exact usage at a much better rate than anything I found.”
“Great experience with Discount Power. The enrollment process was simple and straightforward, and I was able to find a plan that worked well for my needs. Pricing was competitive, and everything was clearly explained upfront. Overall, a smooth process and a reliable option for electricity service.”
“Wonderful customer service experience extending contract at the current rate with Discount for 28 months. Very happy with the company breaking down the plan and explaining my options of a solar plan versus the offer extending my current contract. Everything was explained to me and I was asking questions all the way through so I understood. I absolutely would recommend Discount Power.”
“Much cheaper rates compared to the company I switched from. My bill lowered by half since switching to Discount Power. Haven’t had any issues thus far. We’re on month 2 with the company. Payments are easy online. I noticed they do have more fees they will potentially charge you for in the event of a payment not going through, etc. But overall, no complaints.”
Critical Feedback
“I’m disappointed with the experience I had with this electric provider. My contract renewal was not clearly communicated, and I was automatically moved to a month-to-month billing cycle without sufficient notice or follow-up. This resulted in unexpected charges on my bill. I would have appreciated more transparent communication and proactive reminders before the plan changed. Customer service was polite, but the overall process could be handled much better.”
“Misleading emails and terrible customer service. They sent me an email saying my contract ends Sep 27 and pushed a 36-month renewal promotion. I took that to mean my contract was ending, so I shopped around and switched to a cheaper provider. Then they slapped me with an early termination fee — with zero email warning that cancelling early would trigger a fee. When I called, they claimed the email was just a “promotion” and Sep 27 was the promotion end date, not my contract end date. If your email is that confusing, that’s on you, not the customer. Avoid this company.”
“Customer service is poor everywhere these days, but Discount Power Texas takes it to another level. I was their customer for seven years and always paid on time. All I wanted was to cancel my service and receive written confirmation. A simple request turned into hours and days of frustration, multiple calls, contradictory explanations, excuses, and endless runaround, and I still did not get what I asked for. I have never encountered this level of incompetence and absurdity from an electric provider. I don’t just not recommend Discount Power Texas, I strongly urge potential customers to stay…”
FINAL VERDICT
Our Recommendation
Discount Power: Use Caution
Budget rates come with service trade-offs
Discount Power earns a Use Caution designation despite its appeal to budget-conscious Texans. Founded in 2008 and now backed by NRG Energy, the provider delivers on its promise of low rates but struggles significantly with customer experience. The 3.6-star rating and negative NPS of -4 suggest customers are more likely to warn others away than recommend the service. Most concerning are the Customer Service Score of 32/100 and Billing Clarity Score of just 23/100—indicating widespread frustration with support interactions and confusing bills. On the regulatory side, PUC complaints total 276 over the past 12 months (shared with Cirro Energy under the same license), above the 202 average among tracked providers, though raw counts don’t account for customer base size. For shoppers prioritizing the absolute lowest price over service quality, Discount Power may work—but expect a bare-bones experience.
Pros
- Fair 3.6/5.0 star rating indicates acceptable overall service
- Budget-friendly option as a discount-focused electricity provider
- Established provider with consistent market presence in Texas
- Offers competitive pricing for cost-conscious energy shoppers
- Simple plan structures typical of discount retail providers
Cons
- Customer service score of 32/100 needs significant improvement
- Billing transparency score of 23/100 indicates confusing statements
- Negative NPS score of -4 shows customers unlikely to recommend
- 276 PUC complaints filed under shared license with Cirro Energy
- Below average performance across most customer experience metrics
Best For
- Extremely budget-focused customers who prioritize low rates above all else
- Hands-off customers who rarely need to contact customer service
- Renters or short-term residents seeking minimal commitment
- Customers comfortable managing accounts online without support
- Those willing to carefully review bills for accuracy
PRICE COMPARISON
How Discount Power Compares
See how Discount Power’s electricity rates compare to other Texas providers. Prices are average all-in rates (including utility delivery charges) across each provider’s plans in every Texas utility area we track, at the selected monthly usage level.
Discount Power Avg Price
15.0¢/kWh
Market Rank
#8 of 17
vs Market Average
3.2% below
Market Average
15.5¢/kWh
Texas Providers We Track (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 13.59¢ | 7.23¢ | 19.58¢ | 35 |
| #2 | Energy Texas | 14.18¢ | 7.23¢ | 19.58¢ | 40 |
| #3 | Constellation | 14.34¢ | 12.83¢ | 16.32¢ | 10 |
| #4 | Gexa Energy | 14.46¢ | 7.03¢ | 20.61¢ | 42 |
| #5 | Cirro Energy | 14.89¢ | 7.06¢ | 20.83¢ | 38 |
| #6 | 4Change Energy | 14.90¢ | 7.03¢ | 20.09¢ | 61 |
| #7 | Just Energy | 14.99¢ | 6.90¢ | 22.21¢ | 83 |
| #8 | Discount Power This Provider | 15.01¢ | 7.05¢ | 20.83¢ | 38 |
| #9 | APGE | 15.12¢ | 6.80¢ | 23.40¢ | 107 |
| #10 | Atlantex Power | 15.15¢ | 13.40¢ | 16.42¢ | 12 |
| #11 | Frontier Utilities | 15.52¢ | 7.03¢ | 20.61¢ | 36 |
| #12 | Tara Energy | 15.57¢ | 15.06¢ | 17.01¢ | 6 |
| #13 | Amigo Energy | 15.62¢ | 14.26¢ | 17.70¢ | 29 |
| #14 | Reliant | 16.26¢ | 11.86¢ | 23.12¢ | 51 |
| #15 | Direct Energy | 16.32¢ | 14.29¢ | 18.95¢ | 26 |
| #16 | TXU Energy | 18.17¢ | 13.81¢ | 22.79¢ | 42 |
| #17 | Payless Power | 19.56¢ | 18.55¢ | 21.22¢ | 10 |
No 100% Renewable Plans
Discount Power does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Rhythm Energy, Energy Texas or Atlantex Power.
Our Methodology
How We Calculate NPS Scores
Our scoring system analyzes customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Google reviews of each provider
- AI Analysis: We score each review on a 1-10 recommendation scale and filter out spam, off-topic, and employee reviews
- Minimum Data: Providers with fewer than 25 scored reviews are shown as “Not yet rated”
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing daily from ComparePower’s live plan data.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from every competitive Texas utility area (Oncor, CenterPoint, AEP Texas Central, AEP Texas North, TNMP, and Lubbock Power & Light)
- Usage Levels: We display pricing at 500, 1,000, and 2,000 kWh/month to show how rates vary by consumption
- Coverage: 17 major retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: Monthly complaint data since January 2022
- Categories: Billing, Service & Disconnection, Slamming/Cramming, and Other
- License Holders: The PUC reports complaints per license holder, so brands that share a license share the same counts
- Size: Counts are not adjusted for the number of customers a provider serves
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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