Explore 4Change Energy Plans
PROVIDER REVIEW
4Change Energy Review 2026
4Change Energy has operated in the Texas electricity market since 2012, distinguishing itself through a charitable giving model that donates 4% of profits to customer-selected organizations like Feeding Texas and the American Red Cross. Customer sentiment is strong, with a 4.9-star rating and an NPS of 83, indicating high satisfaction levels. The Dallas-based provider also maintains a solid regulatory record, with 71 PUC complaints over the past 12 months—below the industry average of 120. Billing clarity scores slightly lower at 78/100, suggesting some room for improvement in statement transparency.
4CHANGE ENERGY
Complete Provider Analysis
As a subsidiary of Vistra Corp, 4Change Energy benefits from established infrastructure while maintaining its own customer experience and charitable mission. The company’s 60-Day Satisfaction Guarantee provides new customers flexibility when trying the service. With a customer service score of 81/100 and over 12 years in the market, 4Change appeals particularly to Texans who want their electricity spending to support causes they care about.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is 4Change Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
71
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
35
Slamming/Cramming
3
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified 4Change Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I’ve been a 4Change Energy customer for a few years now, and I don’t imagine I’ll ever change providers. I LOVE 4Change Energy! They’re forever supporting local charities, changing lives with fair pricing, helping with ways to earn bill credits through referrals and fun contests, always providing usage updates, no surprise high bills, great customer service always, and easy to understand pricing and plans. They’ve earned my 5 stars!”
Verified
“I love 4Change Energy because their customer service is always so kind and helpful! When I called with a question, they were quick to answer and explained everything clearly. As a college student handling my own bills for the first time, it gives me great peace of mind to know I have a contract with a kind and reasonable company! I love the easy accessible app, usage reports that tell me the amount of usage in dollars, and that you can split payments with different cards.”
Verified
“I have had 4Change Energy for at least 5 years now. I have had fixed rate contracts with competitive rates. The company website is easy to use and understand. It gives you weekly and monthly usage details. Customer service has always been very reliable as well. My contract expires this year in November, and I plan to renew again. Thank you 4Change!”
Verified
“Had one of the best offers I could find for electricity providers. It was very easy to get ahold of a customer service agent even through the automated system. I really enjoy the direct draft from my checking so I don’t have to worry about paying on time. In addition, they always send updates on my usage and what my bill will be so there’s no surprises.”
Verified
“Great Company & Great Mission! I’ve really enjoyed my experience with 4Change Energy. Their customer service has been great, but what really stands out to me is that they make giving back to the community one of their priorities. Knowing that a portion of what I’m paying can help support charities and important causes makes me feel even better about being a customer. It’s refreshing to see a company that not only provides a service but also makes an effort to make a positive difference.”
Critical Feedback
Verified
“Not at all happy with the plan. Monthly bill is very high even with the bill credit. However, stuck for 2 years. I was with Discount Power before I signed up for 4Change (without any fixed plan) and the bill was way less. This was my biggest mistake trusting you. App is not good as well.”
Verified
“I love 4Change Energy company. I never have any power outages. They have no leeway for late bills, though. So keep that in mind, but they are very inexpensive and reasonable rates. When I say no power outages, I mean no power outages ever.”
FINAL VERDICT
Our Recommendation
4Change Energy: Recommended
A charitable choice with strong customer satisfaction
4Change Energy earns our recommendation as a provider that combines competitive service with meaningful social impact. Their unique model—donating 4% of profits to customer-chosen charities—sets them apart in the Texas market without sacrificing quality. Customer sentiment is exceptionally strong, with a 4.9-star rating and an impressive NPS of 83, indicating high loyalty and satisfaction. Service scores are solid across the board, with customer service at 81/100 and billing clarity at 78/100. On the regulatory front, 4Change maintains a clean record with just 71 PUC complaints over 12 months, well below the industry average of 120. While billing transparency could be slightly stronger, overall performance is consistently above average. Backed by Vistra Corp, this Dallas-based provider is ideal for customers who want reliable electricity service while supporting charitable causes.
Pros
- Exceptional overall rating at 4.9 out of 5 stars
- Outstanding customer loyalty with NPS score of 83
- Strong customer service performance scoring 81/100
- Complaints 41% below industry average (71 vs 120)
- Zero service quality complaints in past 12 months
- Excellent billing transparency score of 78/100
- Minimal slamming/cramming issues with only 3 complaints
Cons
- Billing statements could be clearer for some customers
- 35 billing-related confusion complaints in past year
- Billing transparency slightly below customer service quality
- Room for improvement in bill communication clarity
Best For
- Customers who want their electricity purchase to support charity
- Those seeking a provider with above-average customer service
- Shoppers who value transparency and low complaint records
- Texans looking for a reputable provider backed by a major energy company
- Households wanting strong overall satisfaction without sacrificing social impact
PRICE COMPARISON
How 4Change Energy Compares
See how 4Change Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
4Change Energy Avg Price
14.2¢/kWh
Market Rank
#4 of 17
vs Market Average
6.5% below
Market Average
15.1¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.06¢ | 6.84¢ | 17.80¢ | 24 |
| #2 | Constellation | 13.50¢ | 12.62¢ | 14.23¢ | 9 |
| #3 | Energy Texas | 13.66¢ | 6.84¢ | 17.80¢ | 24 |
| #4 | 4Change Energy This Provider | 14.15¢ | 6.70¢ | 19.31¢ | 39 |
| #5 | Gexa Energy | 14.24¢ | 6.80¢ | 21.42¢ | 35 |
| #6 | Atlantex Power | 14.31¢ | 13.00¢ | 15.70¢ | 10 |
| #7 | Discount Power | 14.48¢ | 6.76¢ | 19.65¢ | 31 |
| #8 | APGE | 14.89¢ | 6.70¢ | 23.40¢ | 89 |
| #9 | Just Energy | 14.96¢ | 8.67¢ | 22.21¢ | 69 |
| #10 | Amigo Energy | 15.01¢ | 14.24¢ | 16.07¢ | 23 |
| #11 | Tara Energy | 15.24¢ | 15.12¢ | 15.38¢ | 5 |
| #12 | Frontier Utilities | 15.29¢ | 6.80¢ | 21.42¢ | 30 |
| #13 | Cirro Energy | 15.47¢ | 6.78¢ | 19.65¢ | 26 |
| #14 | Reliant | 16.53¢ | 12.39¢ | 20.59¢ | 41 |
| #15 | Direct Energy | 16.94¢ | 14.44¢ | 20.15¢ | 21 |
| #16 | TXU Energy | 17.88¢ | 13.87¢ | 22.86¢ | 30 |
| #17 | Payless Power | 18.64¢ | 18.32¢ | 19.19¢ | 8 |
No 100% Renewable Plans
4Change Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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