Explore 4Change Energy Plans
PROVIDER REVIEW
4Change Energy Review 2026
4Change Energy has operated in the Texas electricity market since 2012, distinguishing itself through a charitable giving model that donates 4% of profits to customer-selected organizations like Feeding Texas and the American Red Cross. Customer sentiment is notably positive, with a 4.9-star rating and a Net Promoter Score of 82, indicating strong satisfaction. On the regulatory side, the Dallas-based provider recorded 150 PUC complaints over the past 12 months—below the 202-complaint average among tracked providers, though these figures aren’t adjusted for customer base size.
4CHANGE ENERGY
Complete Provider Analysis
Backed by Vistra Corp, 4Change Energy combines the stability of a major parent company with an independent focus on community impact. Customer service scores well at 81/100, while billing clarity rates slightly lower at 77/100, suggesting room for improvement in invoice transparency. The company’s 60-Day Satisfaction Guarantee offers new customers added flexibility. For Texans who value aligning their electricity purchase with charitable contributions, 4Change presents a distinctive option in the deregulated market.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology scores each customer review and filters out spam, off-topic and employee reviews to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
We analyze each provider’s Google customer reviews and score every review on a 1-10 recommendation scale. Reviews that are spam, off-topic, or written by employees are filtered out. NPS is the percentage of promoters (9-10) minus the percentage of detractors (1-6), mapped to a 3.0-5.0 star scale.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is 4Change Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
150
Avg. Across 15 Providers
202
Billing
88
Service & Disconnection
56
Slamming/Cramming
6
Other
0
Monthly Complaint Trends (Jan 2022 – Sep 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, and starting or providing service, plus complaints about improper disconnection, insufficient notice before disconnection, or reconnection after payment.
Complaints the PUC files outside the billing, service, and slamming/cramming categories.
CUSTOMER REVIEWS
What Customers Are Saying
Recent Google reviews from 4Change Energy customers, quoted as written (long reviews are shortened). We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
“4Change Energy has been fantastic! The rates are highly competitive, setup was incredibly easy, and the service has been flawless. It’s refreshing to use an electric provider that actually gives back to the community while keeping costs clear and straightforward. Five stars all the way.”
“They have taken good care of me and it was a bit crazy during my move as an example and they made sure I had energy in both homes during a weird transition of one place wasn’t ready for me to move in after I had already requested cancellation of one account to the next. Thank you for making sure all is well. Recent issue was someone hit the light pole outside and people all around had no energy for a few hours but I only lost power for 1 hour all together and it’s good to know things work quickly when you reach out to 4Energy.”
“Thank you for providing straight foreword information about different packages! Was an easy switch and no hidden fees or charges ! Even spoke to a real person !”
“The electric company has been very upfront about charges for electricity. And I get a weekly report on how much energy we’ve used and how it relates to previous weeks. It’s a very valuable tool. Great company!”
“Love 4Change Energy. Been using them for 3 years and their rates are the cheapest I have found. Very easy to reach customer service also.”
Critical Feedback
“Honestly I feel a little tricked in their rate schemes to where I almost never reach the right amount of KwH of 1500 having to pay $300+ for my electricity when my other company I was paying an average of $150-180 I would recommend anyone other than this company”
“One of the best company but not happy my last bill so far if they given me a good rate I was thinking to stay but this time no so i am leaving this company. Beacuse they are giving new customers not for old customers which is bad for the customers loosing who trust the company for a long time but company no care for the old customers. So now switching with other company. Hoping they will care the old customers. Rest is good.”
“I haven’t had a service interruption and the little interactions I’ve had with customer service have been great buuut the prices are just too high”
FINAL VERDICT
Our Recommendation
4Change Energy: Recommended
Charitable giving with excellent customer satisfaction
4Change Energy earns a recommendation based on outstanding customer sentiment and a meaningful differentiator in the Texas market. Their 4.9-star rating and exceptional NPS score of 82 indicate customers are genuinely satisfied with their experience. The customer service score of 81/100 reflects responsive support, while the billing clarity score of 77/100 suggests most customers find their bills understandable, though there’s modest room for improvement. On the regulatory side, 4Change recorded 150 PUC complaints over the past 12 months—below the 202-complaint average across tracked providers, though these raw counts aren’t adjusted for customer base size. What sets 4Change apart is their charitable model, donating 4% of profits to customer-selected charities. For Texans who want their electricity purchase to create positive impact while receiving solid service, 4Change delivers on both fronts.
Pros
- Exceptional 4.9/5.0 star rating reflects outstanding overall performance
- Strong NPS score of 82 indicates high customer loyalty
- Excellent customer service score of 81/100 for support
- PUC complaints below average among tracked Texas providers
- Billing transparency score of 77/100 rated excellent
- Low slamming/cramming complaints shows ethical enrollment practices
Cons
- 88 billing-related PUC complaints filed in past year
- 56 service and disconnection complaints on record
- Billing transparency at 77 leaves some room for improvement
- 150 total PUC complaints though below industry average
Best For
- Customers who want their electricity purchase to support charitable causes
- Those prioritizing highly-rated customer service experiences
- Shoppers seeking a provider with above-average customer satisfaction
- Values-driven consumers looking beyond just price
- Customers comfortable with a mid-sized Vistra-backed provider
PRICE COMPARISON
How 4Change Energy Compares
See how 4Change Energy’s electricity rates compare to other Texas providers. Prices are average all-in rates (including utility delivery charges) across each provider’s plans in every Texas utility area we track, at the selected monthly usage level.
4Change Energy Avg Price
14.9¢/kWh
Market Rank
#6 of 17
vs Market Average
3.9% below
Market Average
15.5¢/kWh
Texas Providers We Track (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 13.51¢ | 7.23¢ | 19.58¢ | 35 |
| #2 | Energy Texas | 14.03¢ | 7.23¢ | 19.58¢ | 40 |
| #3 | Constellation | 14.32¢ | 12.82¢ | 16.32¢ | 10 |
| #4 | Gexa Energy | 14.46¢ | 7.03¢ | 20.61¢ | 42 |
| #5 | Cirro Energy | 14.82¢ | 7.06¢ | 20.83¢ | 38 |
| #6 | 4Change Energy This Provider | 14.90¢ | 7.03¢ | 20.09¢ | 61 |
| #7 | Discount Power | 14.93¢ | 7.06¢ | 20.83¢ | 38 |
| #8 | Just Energy | 14.97¢ | 6.90¢ | 22.21¢ | 83 |
| #9 | APGE | 15.06¢ | 6.70¢ | 23.40¢ | 107 |
| #10 | Atlantex Power | 15.15¢ | 13.40¢ | 16.42¢ | 12 |
| #11 | Frontier Utilities | 15.52¢ | 7.03¢ | 20.61¢ | 36 |
| #12 | Tara Energy | 15.57¢ | 15.06¢ | 17.01¢ | 6 |
| #13 | Amigo Energy | 15.62¢ | 14.26¢ | 17.70¢ | 29 |
| #14 | Reliant | 16.13¢ | 11.86¢ | 20.83¢ | 41 |
| #15 | Direct Energy | 16.69¢ | 14.36¢ | 19.03¢ | 16 |
| #16 | TXU Energy | 18.40¢ | 13.81¢ | 22.79¢ | 36 |
| #17 | Payless Power | 19.56¢ | 18.55¢ | 21.22¢ | 10 |
No 100% Renewable Plans
4Change Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Rhythm Energy, Energy Texas or Atlantex Power.
Our Methodology
How We Calculate NPS Scores
Our scoring system analyzes customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Google reviews of each provider
- AI Analysis: We score each review on a 1-10 recommendation scale and filter out spam, off-topic, and employee reviews
- Minimum Data: Providers with fewer than 25 scored reviews are shown as “Not yet rated”
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing daily from ComparePower’s live plan data.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from every competitive Texas utility area (Oncor, CenterPoint, AEP Texas Central, AEP Texas North, TNMP, and Lubbock Power & Light)
- Usage Levels: We display pricing at 500, 1,000, and 2,000 kWh/month to show how rates vary by consumption
- Coverage: 17 major retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: Monthly complaint data since January 2022
- Categories: Billing, Service & Disconnection, Slamming/Cramming, and Other
- License Holders: The PUC reports complaints per license holder, so brands that share a license share the same counts
- Size: Counts are not adjusted for the number of customers a provider serves
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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