Explore Just Energy Plans
PROVIDER REVIEW
Just Energy Review 2026
Just Energy has operated in the Texas electricity market since 1997, growing into a multinational energy marketer serving over 4.5 million customers across North America. The company earns a 4.5-star rating from customers with a strong NPS of 58, indicating solid overall satisfaction. However, the picture is more nuanced: Just Energy’s 236 PUC complaints over the past 12 months nearly doubles the industry average, and its billing clarity score of 19/100 suggests customers often find their bills confusing. The company also owns the Amigo Energy and Tara Energy brands in Texas.
JUST ENERGY
Complete Provider Analysis
Just Energy emerged from 2021 bankruptcy restructuring following Winter Storm Uri and is currently being acquired by IGS Energy, which will create one of North America’s largest energy retailers. The company offers JustGreen renewable energy options for environmentally conscious customers. While the customer service score of 50/100 indicates room for improvement, the high NPS suggests many customers remain loyal. Prospective customers should carefully review plan terms and billing structures before signing up.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Just Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
218
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
89
Slamming/Cramming
53
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Just Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“Jennifer was a great advisor, she thoroughly and patiently explained all the benefits and advantages of transferring from my current electricity provider to Just Energy. My current energy plan with my current provider is about to expire, therefore, this new arrangement and contract could not come at a better time. I was tired of being pushed into spending a certain amount of minimum kWh per month of electricity in order to avoid penalties and overcharges, and now, with Just Energy, I don’t have that worry.”
Verified
“We are enrolling today in the 7 hour free daytime electricity program Just Energy has introduced to Sam’s customers with certain guarantees. Like 15 cents/kWh for the remaining 17 hours 24/7, and if you cancel before the 24 months end, Sam’s pays the $150 fee no questions asked. For anyone like retirees staying home who can use all your electricity needs between 9-4 pm, it’s all free. I’ve done the math and it works out to significant savings.”
Verified
“Signing up was super easy. Rhonda was amazing! If I still had my insurance company I would be stealing her away from Just Energy. If I ever have to call for any reason, I will be asking for Rhonda! Completely professional but also compassionate and funny. Communicative and could definitely tell she cares about the situation. So happy I chose Just Energy and had Rhonda to help me make it seamless.”
Verified
“Rep Luis was great! He approached me at Sam’s Club, presented the benefits, and helped me review my current bill to calculate how much I’d be saving.”
Verified
“They answered my questions and helped me get my services even without a deposit.”
Critical Feedback
Verified
“I promptly called and cancelled my connection while moving out of the rental place but 2 weeks later received a new bill for usage of electricity outside of my initial cancellation dates. When I enquired about it they are saying my connection is still active and asked me to pay for the extra days. Both their customer service and business practices are highly unethical so please be aware and choose better providers in the market.”
Verified
“Customer care is trained to mislead you. My bill was high so I called to change my plan, but the agent kept lying and my new plan was absolutely worse than before. When they asked me to verbally give consent over the phone for the plan change, I asked 3 times to confirm this was what was explained, and I was right – the agent was not being truthful. First time ever in my life customer care agents blatantly lying.”
Verified
“I have been with this company for 7 years. This month I’m in a little bind. My bill is $190 and I asked if I could pay $70 now and the rest Friday. I was told no. They won’t work with you even if you’re a loyal customer. I’m leaving when my contract expires.”
FINAL VERDICT
Our Recommendation
Just Energy: Conditionally Recommended
Established player with billing transparency concerns
Just Energy earns a conditional recommendation based on mixed performance indicators. As a multinational energy marketer with roots dating back to 1997, the company brings substantial experience and a variety of fixed-rate plans with renewable energy options. Customer sentiment shows promise with a solid 4.5-star rating and a True NPS of 58, indicating generally satisfied customers. However, significant concerns emerge in two areas: the billing clarity score of just 19/100 suggests customers frequently encounter confusion with their statements, and the 236 PUC complaints over the past 12 months nearly doubles the industry average of 120. The customer service score of 50/100 indicates room for improvement in support interactions. For customers who prioritize fixed-rate stability and green energy options and are comfortable reviewing bills carefully, Just Energy can work well—but proceed with awareness of these documented challenges.
Pros
- Excellent 4.5/5.0 star rating reflects strong overall satisfaction
- Strong NPS score of 58 indicates high customer loyalty
- Good customer service score of 50/100 for support
- Zero service quality complaints filed in 12 months
- Positive customer sentiment across key satisfaction metrics
Cons
- Billing transparency score of 19/100 needs significant improvement
- 236 PUC complaints nearly double the 120 industry average
- 98 billing-related complaints suggest confusing bill statements
- 59 slamming/cramming complaints raise enrollment practice concerns
- Bill communications lack clarity on credits and usage details
Best For
- Customers seeking fixed-rate plan stability
- Those interested in renewable energy options
- Experienced energy shoppers comfortable reviewing detailed bills
- Customers who prefer established, large-scale providers
- Those who prioritize plan variety over billing simplicity
PRICE COMPARISON
How Just Energy Compares
See how Just Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Just Energy Avg Price
16.0¢/kWh
Market Rank
#9 of 17
vs Market Average
0.4% below
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.87¢ | 7.37¢ | 20.60¢ | 24 |
| #2 | Energy Texas | 13.70¢ | 7.37¢ | 20.60¢ | 28 |
| #3 | 4Change Energy | 13.96¢ | 7.34¢ | 19.31¢ | 35 |
| #4 | Atlantex Power | 14.82¢ | 13.43¢ | 16.50¢ | 15 |
| #5 | Constellation | 14.94¢ | 13.82¢ | 15.93¢ | 11 |
| #6 | Cirro Energy | 15.22¢ | 7.48¢ | 22.21¢ | 26 |
| #7 | Discount Power | 15.27¢ | 7.48¢ | 22.21¢ | 26 |
| #8 | APGE | 15.36¢ | 6.90¢ | 23.60¢ | 94 |
| #9 | Just Energy This Provider | 15.98¢ | 6.94¢ | 21.71¢ | 69 |
| #10 | Amigo Energy | 16.24¢ | 15.00¢ | 17.56¢ | 24 |
| #11 | Tara Energy | 16.42¢ | 16.03¢ | 16.88¢ | 5 |
| #12 | Frontier Utilities | 16.46¢ | 7.52¢ | 21.82¢ | 30 |
| #13 | Gexa Energy | 16.48¢ | 7.52¢ | 21.82¢ | 30 |
| #14 | Reliant | 16.63¢ | 11.95¢ | 23.21¢ | 41 |
| #15 | Direct Energy | 17.66¢ | 14.50¢ | 23.58¢ | 20 |
| #16 | TXU Energy | 18.26¢ | 10.93¢ | 24.59¢ | 43 |
| #17 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 19.53¢ | 19.03¢ | 19.78¢ | 8 |
No 100% Renewable Plans
Just Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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