Explore Just Energy Plans
PROVIDER REVIEW
Just Energy Review 2026
Just Energy has operated in the Texas electricity market since 1997, growing into a multinational energy marketer serving over 4.5 million customers across North America. The company also owns the Amigo Energy and Tara Energy brands in Texas. Customer sentiment appears positive, with a 4.6-star rating and a True NPS score of 62, suggesting general satisfaction. However, the company logged 297 PUC complaints over the past 12 months—above the 202-complaint average among providers we track, though raw counts aren’t adjusted for customer base size.
JUST ENERGY
Complete Provider Analysis
Just Energy offers fixed-rate plans with JustGreen renewable energy options for environmentally conscious consumers. The company emerged from 2021 bankruptcy restructuring following Winter Storm Uri and is currently being acquired by IGS Energy. While customer reviews indicate reasonable satisfaction, the Billing Clarity Score of 24/100 suggests some customers find bills difficult to understand. Prospective customers should review plan details carefully and compare rates across Just Energy’s family of Texas brands.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology scores each customer review and filters out spam, off-topic and employee reviews to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
We analyze each provider’s Google customer reviews and score every review on a 1-10 recommendation scale. Reviews that are spam, off-topic, or written by employees are filtered out. NPS is the percentage of promoters (9-10) minus the percentage of detractors (1-6), mapped to a 3.0-5.0 star scale.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Just Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
297
Avg. Across 15 Providers
202
Billing
120
Service & Disconnection
114
Slamming/Cramming
63
Other
0
Monthly Complaint Trends (Jan 2022 – Sep 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, and starting or providing service, plus complaints about improper disconnection, insufficient notice before disconnection, or reconnection after payment.
Complaints the PUC files outside the billing, service, and slamming/cramming categories.
CUSTOMER REVIEWS
What Customers Are Saying
Recent Google reviews from Just Energy customers, quoted as written (long reviews are shortened). We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
“Andrea was very professional, knowledgeable & efficient in assisting me in enrolling w/Just Energy as my new electric services provider. Her expertise extended beyond regular customer service. She provided answers to all of my questions to make me feel comfortable enough to move forward to enroll as a new customer with Just Energy.”
“Dalton was great. He analyzed our bill and helped us understand the just energy program and how we could save money. We spoke with Amber the day before and she was the reason we returned to sign up.”
“Evelyn was amazing and explained in detail how she could save us money, she even compared with our most recent bill. She showed and explains the numbers to where both me and the wife understood”
“Very pleased with the price and the quality of service. The representative on the phone was extremely helpful, courteous and professional. It really took stress out of a big decision. I’m still smiling 20 minutes later… thank you so much.”
“The representative name Elijah was very knowledgable of your product and services and explained it easily. He was also patient with me even though all my questions and the weather was during a heat advisory, so i feel he deserves a raise or something. God bless him.”
Critical Feedback
“Very bad. The lady told me wrong info about day hours and didnt let me read the contract. She said i ll get an email and then can decide to stay or not to switch. Rates were also different. She didnt show me energy facts even though i asked for it. Never trusting anyone again.”
“I personally do not recommend this energy company at all. They are very manipulative, indirect with charges poor plan packages and lack customer service. They flag your phone # only after you become an existing customer & push more automated, online and chat assistance over direct customer service. Your bill will increase dramatically after becoming a customer even with “so-call ” “set rates”, with added external fees..don’t fall for the hype! I was mislead & robbed by this company. After becoming a customer your number is flagged & redirected to a repeated automated message and music no…”
“Ive been with this company for the best part of a decade; no issues. Had an issue 2 months ago because my bill shot up to *almost* double. Called them and the rep was clearly not willing to listen or work with me. I had to step it up, but even then I was patronized. The following month, my bill was 3X the normal amount (average over the last 5yrs) and, so i called center point to check the meter because, again, just-energy didnt want to hear it. They changed the meter bc it was defective, yet just-energy does not wsnt to credit me for something that isnt my fault. Avoid. AvOiD. AVOID!.”
FINAL VERDICT
Our Recommendation
Just Energy: Recommended
Strong option for fixed-rate renewable energy seekers
Just Energy earns our recommendation as a solid choice for Texas electricity customers, particularly those seeking fixed-rate plans with renewable energy options. Customer sentiment is notably positive, with a 4.6-star rating and a strong NPS of 62, indicating that most customers would recommend the service. The customer service score of 54/100 reflects adequate support experiences, though there’s room for improvement. However, the billing clarity score of 24/100 suggests customers sometimes struggle to understand their charges—worth noting if transparency is a priority. Regulatory data shows 297 PUC complaints over the past 12 months, above the 202 average among tracked providers, though this raw count isn’t adjusted for Just Energy’s larger customer base as a multinational marketer. Overall, this established provider offers reliable fixed-rate stability backed by generally positive customer experiences.
Pros
- Excellent 4.6 out of 5.0 star rating
- Strong customer loyalty with NPS score of 62
- Good customer service score of 54 out of 100
- Positive overall customer sentiment and satisfaction
- Well-rated provider in competitive Texas market
Cons
- Billing transparency score needs improvement at 24 out of 100
- Bills may be difficult to understand clearly
- PUC complaints above average though not size-adjusted
- Service and disconnection complaints totaled 114 last year
- Credit and time-of-use information could be clearer
Best For
- Customers wanting fixed-rate price protection
- Those prioritizing renewable energy plan options
- Shoppers comfortable with a large, established provider
- Customers who value rate stability over lowest price
- Those who don’t mind reviewing bills carefully for clarity
PRICE COMPARISON
How Just Energy Compares
See how Just Energy’s electricity rates compare to other Texas providers. Prices are average all-in rates (including utility delivery charges) across each provider’s plans in every Texas utility area we track, at the selected monthly usage level.
Just Energy Avg Price
14.9¢/kWh
Market Rank
#8 of 17
vs Market Average
3.6% below
Market Average
15.5¢/kWh
Texas Providers We Track (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 13.52¢ | 7.23¢ | 19.58¢ | 35 |
| #2 | Energy Texas | 14.02¢ | 7.23¢ | 19.58¢ | 40 |
| #3 | Constellation | 14.32¢ | 12.82¢ | 16.32¢ | 10 |
| #4 | Gexa Energy | 14.46¢ | 7.03¢ | 20.61¢ | 42 |
| #5 | Cirro Energy | 14.82¢ | 7.06¢ | 20.83¢ | 38 |
| #6 | 4Change Energy | 14.90¢ | 7.03¢ | 20.09¢ | 61 |
| #7 | Discount Power | 14.93¢ | 7.06¢ | 20.83¢ | 38 |
| #8 | Just Energy This Provider | 14.95¢ | 6.90¢ | 22.21¢ | 83 |
| #9 | APGE | 15.06¢ | 6.70¢ | 23.40¢ | 107 |
| #10 | Atlantex Power | 15.15¢ | 13.40¢ | 16.42¢ | 12 |
| #11 | Frontier Utilities | 15.52¢ | 7.03¢ | 20.61¢ | 36 |
| #12 | Tara Energy | 15.57¢ | 15.06¢ | 17.01¢ | 6 |
| #13 | Amigo Energy | 15.62¢ | 14.26¢ | 17.70¢ | 29 |
| #14 | Reliant | 16.13¢ | 11.86¢ | 20.83¢ | 41 |
| #15 | Direct Energy | 16.69¢ | 14.36¢ | 19.03¢ | 16 |
| #16 | TXU Energy | 18.40¢ | 13.81¢ | 22.79¢ | 36 |
| #17 | Payless Power | 19.56¢ | 18.55¢ | 21.22¢ | 10 |
No 100% Renewable Plans
Just Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Rhythm Energy, Energy Texas or Atlantex Power.
Our Methodology
How We Calculate NPS Scores
Our scoring system analyzes customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Google reviews of each provider
- AI Analysis: We score each review on a 1-10 recommendation scale and filter out spam, off-topic, and employee reviews
- Minimum Data: Providers with fewer than 25 scored reviews are shown as “Not yet rated”
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing daily from ComparePower’s live plan data.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from every competitive Texas utility area (Oncor, CenterPoint, AEP Texas Central, AEP Texas North, TNMP, and Lubbock Power & Light)
- Usage Levels: We display pricing at 500, 1,000, and 2,000 kWh/month to show how rates vary by consumption
- Coverage: 17 major retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: Monthly complaint data since January 2022
- Categories: Billing, Service & Disconnection, Slamming/Cramming, and Other
- License Holders: The PUC reports complaints per license holder, so brands that share a license share the same counts
- Size: Counts are not adjusted for the number of customers a provider serves
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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