Setting Up Utilities in Abilene, TX
Your complete guide to setting up water, electricity, internet, and gas service in Abilene, Texas.
Abilene Utility Guide
Setting up utilities in Abilene requires coordinating with several different providers to get your home fully connected. This guide walks you through the process for each essential service: water, sewage, garbage, electricity, natural gas, and internet. You’ll find contact information, setup procedures, and what to expect from each provider. Whether you’re moving to Abilene or relocating within the city, use this page to handle all your utility connections in one place.
Water service in Abilene
The City of Abilene Water Utilities Department provides water service to approximately 123,886 residents across more than 42,000 accounts. The Customer Service Center handles new connections, billing inquiries, and account management. Note that Potosi Water Supply Corporation serves some areas in and around Abilene, so verify your address to confirm your provider. Contact the City at 325-676-6405 or visit abilenetx.gov/425/Customer-Service-Center for assistance.
City of Abilene Water Utilities Department
Phone: 325-676-6405
Website: https://abilenetx.gov/425/Customer-Service-Center
Office: 4595 South 1st Street, Abilene, TX 79601
Sewage Service
Sewer and wastewater service is bundled with water service through the City of Abilene and billed together on your Municipal Services Statement. No separate application is needed—sewer service activates automatically when you establish water service. To report sewer stops or blockages, call 676-6000, available 24 hours a day, seven days a week.
Garbage & Recycling
The City of Abilene Solid Waste Services Division provides refuse collection, which is included with water service and billed on your Municipal Services Statement. Collection days vary by address—use the Collection Services Map at abilenetx.gov to find your pickup day. Bins must be at the curb by 6:00 AM on collection day. Neighborhood Recycling Centers accept basic recyclables, while the Citizens Convenience Station at 2149 Sandy Street handles bulky items with proof of residency. For large appliance pickup, call 325-676-6053 to schedule.
Apply online at abilenetx.gov/893/Apply-for-Service, call 325-676-6405, email [email protected], or visit the Customer Service Center at 4595 South 1st Street. Allow at least 2 business days for service activation. Online and email applicants receive confirmation when service will begin.
You'll need a government-issued photo ID, your service address, and Social Security number for credit verification. You may also need to provide a lease agreement or proof of property ownership depending on your situation.
The City of Abilene charges a $50 service fee for new service activations, which is added to your first bill rather than collected upfront as a traditional deposit. This applies to all new water service connections.
Electricity in Abilene
Abilene residents benefit from Texas’s deregulated electricity market, which allows consumers to choose their own retail electricity provider rather than being assigned to a single utility. This competitive environment gives households access to a wide range of plans and pricing options. With over 100 plans currently available in the Abilene area, residents can compare rates and plan structures to find options that fit their usage patterns and preferences.
Electricity Market Snapshot
Lowest rate: 8.98¢/kWh
Average rate: 17.08¢/kWh
Plans available: 119
Green energy plans: 117
Internet providers in Abilene
Abilene residents have access to several internet service options across fiber, cable, and satellite connection types. With four providers serving the area, households can choose from high-speed fiber connections for faster performance or satellite options for those in areas where wired infrastructure may be limited. Availability varies by neighborhood, so checking coverage at your specific address is recommended.
AT&T
Major telecommunications provider offering fiber internet service with competitive speeds in select Abilene neighborhoods.
Suddenlink
Regional cable internet provider delivering high-speed connections to residential and business customers throughout Abilene.
Viasat
Satellite internet provider offering coverage across Abilene, including rural areas where traditional wired options may not reach.
HughesNet
Nationwide satellite internet service available throughout Abilene, providing connectivity regardless of local infrastructure limitations.
Internet FAQ
Fiber internet offers the fastest speeds in Abilene, with potential speeds up to 1 Gbps. Cable internet also provides high-speed options. Actual availability depends on your specific address and neighborhood infrastructure.
Yes, satellite internet providers like Viasat and HughesNet offer coverage in rural areas surrounding Abilene where cable and fiber infrastructure may not be available. Satellite service requires a clear view of the southern sky.
Internet availability varies by street and neighborhood in Abilene. Contact providers directly or use their online address verification tools to confirm which services and connection types are available at your specific location.
Natural gas service in Abilene
Atmos Energy Corporation (Mid-Tex Division) is the sole regulated natural gas provider serving Abilene. Natural gas is commonly used throughout the city for home heating, water heaters, and cooking appliances. Residents can reach Atmos Energy at 1-888-286-6700 or visit atmosenergy.com to manage their accounts. For gas leaks or emergencies, call the 24/7 emergency line at 866-322-8667 or dial 911 immediately.
Atmos Energy Corporation (Mid-Tex Division)
Phone: 1-888-286-6700
Website: https://www.atmosenergy.com
New residents can establish service online at atmosenergy.com or by calling 1-888-286-6700. You'll need a government-issued photo ID, your service address, and preferred start date. An adult must be present during connection so a technician can activate service and relight pilot lights.
Deposit requirements are based on a credit check. Providing your Social Security number during signup helps determine eligibility. With good credit, the deposit may be waived. Otherwise, expect approximately $90 plus a $60 start-up fee. Deposits are typically refundable after 12 months of on-time payments.
Leave the area immediately and call the Atmos Energy 24/7 emergency line at 866-322-8667 or dial 911. Do not use electrical switches or create sparks. Additionally, always call 811 before digging on your property to have underground gas lines marked.
Common questions about utilities in Abilene
When moving to Abilene, you'll need to establish electricity service through a retail electric provider of your choice, water and wastewater through the City of Abilene, natural gas through Atmos Energy, and internet/cable through providers like Suddenlink or AT&T. Trash collection is typically included with city water service.
Most Abilene utilities can be connected within 1-3 business days when requested in advance. Electricity through retail providers often activates same-day or next-day. City water typically requires 24-48 hours notice. Natural gas through Atmos Energy usually takes 1-2 business days. Plan to initiate all services at least one week before moving.
Generally, you'll need government-issued photo identification, your new Abilene service address, and Social Security number for credit verification. The City of Abilene water department may require a signed lease agreement or proof of property ownership. Some providers accept alternative identification if you lack a Social Security number.
Electricity providers in Abilene offer full online enrollment through the Power to Choose marketplace. Atmos Energy allows online gas service requests. However, as of May 2026, the City of Abilene water utility requires new customers to apply in person at City Hall or by phone to verify identification and establish service.