Setting Up Utilities in Desoto, TX
Your complete guide to setting up water, electricity, internet, and gas service in Desoto, Texas.
Desoto Utility Guide
Setting up utilities in Desoto requires coordinating with multiple service providers for your new home or business. This guide walks you through the process of establishing water, sewage, garbage, electricity, gas, and internet services in the city. You’ll find information on local providers, required documentation, contact details, and typical setup timelines to help you get all essential services running at your property.
Water service in Desoto
Water service in DeSoto is provided by City of DeSoto Water Utilities, which purchases water from the City of Dallas. Residents moving to DeSoto can set up their water service through 2TurnItOn, the official utility setup partner for the city. New service requires a $40 deposit and valid identification. Online applications should be submitted at least 7 business days before your needed connection date, while in-person requests submitted before noon can receive same-day service.
2TurnItOn — Official Water Utility Partner
Desoto residents can set up their water service through 2TurnItOn, the official online water utility service for this city.
Set Up Water Service
Sewage Service
Sewer service in DeSoto is bundled with water service and appears on your monthly utility bill. There’s no separate setup required. The city transmits wastewater to Trinity River Authority’s treatment facilities located in Ferris and Red Oak.
Garbage & Recycling
Republic Services handles trash collection in DeSoto under contract with the city. Pickup occurs twice weekly based on your location: Mondays and Thursdays east of Hampton Road, or Tuesdays and Fridays west of Hampton Road. Recycling is collected every Wednesday citywide. The city provides 95-gallon carts for both trash and recycling. Bulky item pickup is available on your second weekly trash day.
You'll need a copy of your Texas rental lease agreement or residential closing documents, plus a valid government-issued photo ID such as a Texas driver's license, state ID, or Matricula card. These documents verify your residence and identity.
Residential customers may qualify for a deposit waiver by providing a credit reference letter from another utility company showing 12 months of good payment history with no late payments, NSF checks, or disconnections. The letter must be on company letterhead.
Senior citizens aged 65 and older who reside at the service address may request a discount on their monthly water bills. Contact City of DeSoto Water Utilities at 972-230-9627 to inquire about eligibility and apply for the senior discount.
Electricity in Desoto
Desoto residents benefit from Texas’s deregulated electricity market, which allows consumers to choose their own retail electricity provider rather than being locked into a single utility. This competition has created a robust marketplace in Desoto, with rates starting well below the market average. The city also offers an unusually high concentration of renewable energy options for environmentally conscious households. Visit our full Desoto electricity page for detailed plan comparisons and provider information.
Electricity Market Snapshot
Lowest rate: 8.71¢/kWh
Average rate: 15.96¢/kWh
Plans available: 109
Green energy plans: 107
Internet providers in Desoto
Desoto residents have access to a variety of internet service options to meet different needs and budgets. The city is served by eight internet providers offering fiber, cable, DSL, fixed wireless, and satellite connections. Whether you need high-speed fiber for demanding applications or basic DSL for everyday browsing, Desoto has multiple options available across most neighborhoods.
AT&T
Major telecommunications provider offering both fiber and DSL internet services with widespread availability throughout Desoto.
Spectrum
Cable internet provider delivering reliable speeds without data caps and broad coverage in the Desoto area.
Verizon 5G Home
Fixed wireless internet service utilizing 5G technology for high-speed connectivity without traditional wired installation.
HughesNet
Satellite internet provider offering coverage to rural and underserved areas where other connection types may be unavailable.
Viasat
Satellite-based internet service providing nationwide coverage with various speed tiers for residential customers.
EarthLink
Internet service provider offering fiber and DSL connections with a focus on privacy and security features.
Frontier
Regional provider delivering fiber and DSL internet services to residential and business customers in Desoto.
Internet FAQ
Fiber internet offers the fastest speeds in Desoto, with providers like AT&T and Frontier delivering speeds up to 5 Gbps in areas with fiber infrastructure. Fiber provides symmetrical upload and download speeds ideal for streaming and remote work.
Yes, satellite providers like HughesNet and Viasat offer coverage throughout Desoto, including rural areas. Verizon 5G Home fixed wireless may also be available in some locations where traditional wired connections are limited.
Fiber or cable connections are typically recommended for remote work due to their reliability and speed. Fiber offers the best performance for video conferencing and large file transfers, while cable provides a solid alternative where fiber is unavailable.
Natural gas service in Desoto
Natural gas service in DeSoto is provided exclusively by Atmos Energy Corporation, Mid-Tex Division. As a regulated utility, Atmos serves over 12,800 residential customers throughout the city. Most DeSoto homes use natural gas for heating, water heaters, stoves, and dryers, though some newer construction may be all-electric. To set up service or ask questions, contact Atmos Energy at 888-286-6700 or visit atmosenergy.com.
New service can be established online through the Atmos Energy Account Center at atmosenergy.com or by calling 888-286-6700 (Monday-Friday, 7am-6pm CST). A technician appointment may be required to turn on gas, with someone present during the 8am-5pm weekday window.
Deposit requirements are based on a credit check. Providing your Social Security number helps Atmos determine necessity. Typical deposits are around $90, plus an approximate $60 start-up fee. Deposits are usually refundable after one year of good payment history.
For gas emergencies in DeSoto, call Atmos Energy's emergency line at 866-322-8667 immediately. Leave the area if you smell gas, avoid using electrical switches or open flames, and contact emergency services if needed.
Common questions about utilities in Desoto
When moving to Desoto, you'll need to establish electricity service through a retail electric provider of your choice, water and wastewater service through the City of Desoto, natural gas through Atmos Energy, and internet/cable through providers like AT&T or Spectrum. Trash collection is typically included with city water service.
Electricity can typically be connected within 24-48 hours through your chosen retail provider. City of Desoto water service usually requires 2-3 business days after application approval. Atmos Energy gas connections generally take 3-5 business days. Plan to start the process at least one week before your move-in date.
Most Desoto utility providers require government-issued photo ID, your new service address, and previous address. The City of Desoto water department may request a copy of your lease agreement or closing documents. Some providers run credit checks, so having your Social Security number available expedites the process.
Electricity providers and Atmos Energy gas service offer full online enrollment. Internet providers like AT&T and Spectrum also support online signup. However, City of Desoto water service requires visiting City Hall or submitting applications through their municipal portal, and first-time customers may need an in-person appointment.