Setting Up Utilities in Duncanville, TX
Your complete guide to setting up water, electricity, internet, and gas service in Duncanville, Texas.
Duncanville Utility Guide
reviewed by
ENRI ZHULATI
Setting up utilities in Duncanville requires coordinating with multiple service providers across different categories. This guide walks you through the process for each essential service: water and sewage through the city, electricity through retail providers in the deregulated Texas market, natural gas, garbage collection, and internet options available in the area. Below you’ll find the specific steps, contact information, and requirements for establishing each utility at your new Duncanville address.
Water service in Duncanville
Water service in Duncanville is provided by the City of Duncanville Utility Customer Service, a municipal provider that purchases water from the City of Dallas and maintains a Superior quality rating. As the official water utility partner for Duncanville, 2TurnItOn helps residents set up their water service. A $75 deposit per meter is required, and service activation typically takes two business days.
2TurnItOn — Official Water Utility Partner
Duncanville residents can set up their water service through 2TurnItOn, the official online water utility service for this city.
Set Up Water Service
Sewage Service
Wastewater and sewer service is included with your water utility account in Duncanville. The City of Duncanville Utilities Division manages sewer service, and charges appear on your monthly water bill. Wastewater is processed through the Trinity River Authority’s Central Regional Wastewater System.
Garbage & Recycling
Republic Services handles trash collection in Duncanville, with pickup twice weekly on designated days based on your location. Recycling is collected once per week. Trash must be placed in closed plastic bags at the curb or alley by 7:00 AM on collection day, with bags not exceeding 35 pounds each. Brush and bulk item pickup occurs twice monthly. Residential garbage service is included when you set up water service, and new customers can pick up a free recycling bin.
Renters need a copy of their lease agreement, while homeowners must provide the settlement page from closing papers. Property management companies need a copy of their management agreement. All documents must be submitted in PDF format.
Water service activation in Duncanville generally takes two business days. The Utility Customer Service office is open Monday through Friday, 8:00 AM to 5:00 PM, and closed on major holidays including Thanksgiving and Christmas.
For after-hours water emergencies in Duncanville, call (972) 780-4959. During regular business hours, contact Utility Customer Service at (972) 780-5010. Note that some areas, like Highlands of Duncanville, may be served by private utilities.
Electricity in Duncanville
Duncanville residents benefit from Texas’s deregulated electricity market, which allows consumers to compare providers and select the plan that best fits their needs. Located in the Dallas-Fort Worth metroplex, Duncanville has access to numerous retail electricity providers competing for customers. This competitive environment typically offers residents flexibility in plan types, contract lengths, and rate structures. Visit our full Duncanville electricity page for current rates and available providers.
Local Electric Utility
Internet providers in Duncanville
Duncanville residents have access to a diverse range of internet service options. With eight providers serving the area, connection types include fiber, cable, DSL, fixed wireless, and satellite. This variety allows households to choose services based on their speed requirements, budget, and location within the city, from high-speed fiber connections to widely available satellite coverage.
AT&T Fiber
Offers high-speed fiber-optic internet with symmetrical upload and download speeds for residential customers.
AT&T
Provides DSL internet service as an alternative option in areas where fiber is not yet available.
Spectrum
Delivers cable internet service with various speed tiers and no data caps on plans.
EarthLink Fiber
Provides fiber internet service with a focus on privacy and straightforward pricing structures.
Verizon 5G Home
Offers fixed wireless home internet utilizing 5G network technology in eligible areas.
T-Mobile Home Internet
Provides fixed wireless internet service using T-Mobile's cellular network infrastructure.
Viasat
Satellite internet provider offering coverage throughout Duncanville regardless of ground infrastructure.
HughesNet
Satellite-based internet service available to homes in areas with limited wired connectivity options.
Internet FAQ
Fiber-optic internet offers the fastest speeds in Duncanville, with some providers delivering up to 5 Gbps. Fiber provides symmetrical upload and download speeds, making it ideal for households with multiple users or remote work needs.
Yes, satellite providers like Viasat and HughesNet offer coverage throughout Duncanville, including rural areas. Fixed wireless options from T-Mobile and Verizon may also be available depending on your specific location and network coverage.
Consider your household's speed requirements, the number of connected devices, and available connection types at your address. Contract terms, equipment fees, and data caps vary by provider, so comparing these details helps determine the best fit.
Natural gas service in Duncanville
Natural gas service in Duncanville is provided exclusively by Atmos Energy Corporation, Mid-Tex Division. Unlike electricity, natural gas is not deregulated in Texas, meaning Atmos Energy is the sole provider option. Most homes in Duncanville use natural gas for heating, water heaters, and cooking, though it’s not mandatory. Atmos Energy is the largest natural gas-only distributor in the country. For service inquiries, contact them at 888-286-6700 or visit atmosenergy.com.
Atmos Energy Corporation, Mid-Tex Division
Phone: 888-286-6700
Website: https://www.atmosenergy.com
Deposit: Deposit may be required based on credit check. Providing your Social Security number during signup helps determine if a deposit is needed. Without SSN verification, a deposit will typically be assessed. Deposits are generally refunded after 12 months of good payment history. A service connection fee also applies.
Setup: New service can be set up online through the Atmos Energy Account Center at atmosenergy.com or by calling 888-286-6700 (Monday-Friday, 7am-6pm Central). An appointment is scheduled for a technician to turn on the gas, and someone 18 years or older must be present. Appointments are typically scheduled on weekdays between 8am-5pm.
New service can be established online through the Atmos Energy Account Center at atmosenergy.com or by calling 888-286-6700 (Monday-Friday, 7am-6pm Central). A technician appointment is required, and someone 18 or older must be present during activation.
A deposit may be required based on a credit check. Providing your Social Security number during signup helps determine deposit requirements. Without SSN verification, a deposit is typically assessed. Deposits are generally refunded after 12 months of good payment history.
If you detect a gas odor, leave the area immediately and call 911 and Atmos Energy's emergency line at 866-322-8667. Do not use electrical switches or phones inside the building. Always call 811 before any digging projects to locate underground gas lines.
Common questions about utilities in Duncanville
When moving to Duncanville, you'll need to establish electricity service through a retail electric provider of your choice, water and wastewater service through the City of Duncanville, natural gas through Atmos Energy, and internet/cable through providers like AT&T or Spectrum. Trash collection is typically included with city water service.
Electricity can often be connected within 24-48 hours through most retail providers. City of Duncanville water service typically requires 2-3 business days advance notice. Atmos Energy gas connections usually take 3-5 business days. Internet installation may require a technician visit scheduled 1-2 weeks out, depending on provider availability as of February 2026.
Most Duncanville utility providers require government-issued photo identification, your new service address, and a move-in date. The City of Duncanville water department may request a lease agreement or proof of property ownership. Some electricity providers run credit checks, while others offer prepaid options requiring no credit verification.
Electricity through retail providers and Atmos Energy gas service can typically be established online. Internet providers also offer online signup with scheduled installation. However, City of Duncanville water service currently requires visiting City Hall or calling their utility billing department directly to establish new accounts and pay the required deposit.