Setting Up Utilities in Fort Worth, TX
Your complete guide to setting up water, electricity, internet, and gas service in Fort Worth, Texas.
Fort Worth Utility Guide
Setting up utilities in Fort Worth requires coordinating with several different providers for essential services. This guide walks you through the process of establishing water, electricity, gas, and internet service at your new residence. We’ve compiled the contact information, documentation requirements, and step-by-step instructions you’ll need for each utility type. Whether you’re moving to Fort Worth for the first time or relocating within the city, this resource covers what you need to know to get your services connected.
Water service in Fort Worth
The City of Fort Worth Water Department provides water service to more than 1.2 million residents in Fort Worth and surrounding communities. To set up service, contact Water Customer Service at 817-392-4477 or visit their office at 100 Fort Worth Trail, 5th Floor. Phone representatives are available Monday through Friday, 7 a.m. to 7 p.m. You can also submit an online start service form at fortworthtexas.gov/departments/water.
City of Fort Worth Water Department
Phone: 817-392-4477
Website: https://www.fortworthtexas.gov/departments/water
Office: 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102
Sewage Service
Sewage service is included with your Fort Worth water account. The city bundles water, wastewater, and garbage collection into a single bill. The Water Department manages both drinking water and wastewater services for residents throughout the service area.
Garbage & Recycling
The City of Fort Worth Environmental Services Department handles solid waste collection. Garbage and recycling are collected weekly, Monday through Friday. Place carts at the curb by 7 a.m. on your collection day. Monthly bulk pickup is available by zone. Free blue recycling carts can be requested by calling 817-392-1234. Download the city’s Garbage & Recycling app for schedules and reminders.
Residential accounts require a $50 deposit, which is applied to your first bill. The deposit may be waived if you can provide 12 months of timely payment history with Fort Worth utilities or a credit letter from another utility company.
You'll need to provide your name, phone number, Social Security number, and driver's license number. You should also have the current property owner's name and, if available, the previous owner or tenant's name.
Request service at least one day before you need it activated. A $20 activation fee applies and will appear on your first bill. Same-day service is available for an additional $25 fee.
Electricity in Fort Worth
Fort Worth residents benefit from Texas’s deregulated electricity market, which allows consumers to choose their own electricity provider rather than being assigned to a single utility. This competition among retail electric providers gives households the ability to compare plans and select options that fit their usage patterns and preferences. With rates and plan structures varying significantly across providers, understanding the local market can help residents make informed decisions. See our full Fort Worth electricity page for detailed plan comparisons.
Electricity Market Snapshot
Lowest rate: 8.71¢/kWh
Average rate: 15.96¢/kWh
Plans available: 109
Green energy plans: 107
Internet providers in Fort Worth
Fort Worth residents have access to a variety of internet service options to meet different needs and budgets. The city is served by six major providers offering fiber, cable, satellite, and fixed wireless connections. Urban areas typically have the most choices, including high-speed fiber and cable options, while outlying neighborhoods may rely on satellite or fixed wireless services for connectivity.
AT&T
Major telecommunications provider offering fiber and DSL internet services throughout Fort Worth with speeds suitable for most households.
Spectrum
Cable internet provider delivering reliable broadband service across much of the Fort Worth metropolitan area.
Frontier
Regional provider offering fiber internet service to select Fort Worth neighborhoods with competitive speed options.
Viasat
Satellite internet provider offering coverage throughout Fort Worth, including rural areas where wired connections are unavailable.
HughesNet
Satellite-based internet service available across Fort Worth, providing connectivity options for locations outside traditional cable coverage.
T-Mobile Home Internet
Fixed wireless internet service utilizing the mobile 5G and 4G LTE network for home broadband connectivity.
Internet FAQ
Fiber internet offers the fastest speeds in Fort Worth, with some providers delivering up to 5 Gbps. Fiber connections also provide symmetrical upload and download speeds, making them ideal for video conferencing and large file transfers.
Yes, satellite providers like Viasat and HughesNet offer coverage throughout the Fort Worth area, including rural locations. T-Mobile Home Internet's fixed wireless service may also be available where cellular coverage exists.
For basic streaming and remote work, speeds of 25-50 Mbps are generally sufficient for one or two users. Households with multiple devices streaming simultaneously or participating in video calls may benefit from speeds of 100 Mbps or higher.
Natural gas service in Fort Worth
Natural gas service in Fort Worth is provided exclusively by Atmos Energy, as gas utilities are not deregulated in Texas. Many Fort Worth homes rely on natural gas for heating, water heaters, and cooking appliances. New residents can establish service online at atmosenergy.com or by calling 1-888-286-6700. An adult must be present during the connection appointment so a technician can turn on the gas and relight pilot lights on appliances.
Atmos Energy determines deposit requirements based on a credit check. If you provide your Social Security number during signup, you may qualify to waive the deposit. Otherwise, expect a deposit around $90 plus a startup fee of approximately $60. Deposits are typically refundable after 12 months of good payment history.
No, natural gas is not deregulated in Fort Worth. Atmos Energy is the sole provider for the entire Dallas-Fort Worth metroplex. Unlike electricity, where you can shop for providers, all Fort Worth residents receive gas service through Atmos Energy's Mid-Tex Division.
If you detect a gas odor, leave the area immediately and call 911. Do not use light switches, phones, or anything that could create a spark while inside. Once you're safely away from the property, you can also contact Atmos Energy to report the issue.
Common questions about utilities in Fort Worth
When moving to Fort Worth, you'll need to establish electricity service through a retail electric provider of your choice, water and wastewater service through the City of Fort Worth, natural gas through Atmos Energy, and internet/cable through providers like AT&T, Spectrum, or Frontier. Trash collection is included with city water service.
Electricity can typically be activated within 24-48 hours, sometimes same-day. City of Fort Worth water service usually requires 2-3 business days advance notice. Natural gas through Atmos Energy generally takes 1-3 business days. Internet installation may take 3-7 days depending on provider availability and whether professional installation is needed.
Most Fort Worth utilities require government-issued photo ID, your new service address, and a move-in date. The City of Fort Worth water department may request a lease agreement or closing documents. Some providers run credit checks, so having your Social Security number available speeds up the process. Deposits may apply based on credit history.
Electricity providers and internet companies offer full online enrollment. Atmos Energy allows online gas service requests. However, as of February 2026, the City of Fort Worth Water Department requires new residential customers to visit a customer service center in person or submit applications by mail for initial account setup.