Setting Up Utilities in Fredericksburg, TX
Your complete guide to setting up water, electricity, internet, and gas service in Fredericksburg, Texas.
Fredericksburg Utility Guide
reviewed by
ENRI ZHULATI
Setting up utilities in Fredericksburg requires coordinating with several different providers, and this guide walks you through each step. Whether you’re moving to a new home or establishing service at a business, you’ll find the information you need for water, sewage, garbage, electricity, gas, and internet connections. We’ve compiled contact details, requirements, and procedures for each utility type to help you get everything running smoothly.
Water service in Fredericksburg
The City of Fredericksburg manages water service for approximately 14,500 residents within city limits. Water is sourced from groundwater wells in the Ellenburger and Hickory Sands Aquifers. To establish new service, visit the Utility Billing Department at City Hall, 126 West Main Street (downstairs), Monday through Friday, 7:30 AM to 4:30 PM. Contact them at 830-990-2031 or visit fbgtx.org/298/Utility-Billing-Department for more information.
City of Fredericksburg
Phone: 830-990-2031
Website: https://www.fbgtx.org/298/Utility-Billing-Department
Office: 126 West Main Street, Fredericksburg, TX 78624 (downstairs inside City Hall)
Hours: Monday through Friday, 7:30 AM to 4:30 PM
Deposit: A deposit is required at the time of application. This is a combined deposit for any or all utilities. The deposit may be waived with a letter from another utility showing no defaults or late payments for the most recent two years, or with a satisfactory credit report showing no late payments for two years.
Sewage Service
Wastewater service in Fredericksburg is bundled with water service and billed together through the city. The Water/Wastewater Department operates a 2.5 MGD water reclamation facility, approximately 93 miles of sanitary sewer mains, 18 lift stations, and a reclaimed water distribution system. No separate signup is required—sewer service is automatically included when you establish water service.
Garbage & Recycling
The City of Fredericksburg Sanitation Department provides garbage collection to approximately 5,500 residential customers. Collection occurs once weekly, with the city divided into five zones with designated pickup days. Place garbage curbside by 7 AM on your collection day with wheels facing the curb. Curbside recycling is not available, but drop-off recycling is offered at the Recycling Center at 302 East Ufer Street, accepting aluminum, cardboard, chipboard, and tin cans. Contact the Sanitation Department at 830-997-3459 for questions.
Bring a valid government-issued ID, your service address, and payment for the required deposit. The deposit may be waived if you provide a letter from a previous utility showing no late payments for two years or a satisfactory credit report.
Online signup for new accounts is not currently available. Initial setup must be completed in person at the Utility Billing Department inside City Hall at 126 West Main Street (downstairs), or by contacting their office at 830-990-2031.
Utility bills are sent by the 7th of each month and payment is due by the 22nd. Residents can monitor their water usage and receive leak alerts at no additional cost through the Sensus Customer Portal.
Electricity in Fredericksburg
Fredericksburg is not in Texas’s deregulated electricity market, meaning residents cannot choose their electricity provider. The city is served exclusively by City of Fredericksburg Utilities, a municipally-owned utility providing power to approximately 6,010 customers within city limits. To set up service, residents must visit the Utility Billing Department in person at City Hall (126 W. Main Street) or call (830) 990-2031 for assistance.
City of Fredericksburg Utilities
Phone: (830) 990-2031
Website: https://www.fbgtx.org/298/Utility-Billing-Department
Deposit: Required at time of application (combined deposit covers all utilities). Deposit may be waived with proof of 2 years of good payment history from another utility or acceptable credit report.
Setup: Visit the Utility Billing Department in person at City Hall (126 W. Main Street) during business hours (7:30 AM – 4:30 PM, Monday-Friday) to set up a new service account. Customer Service Representatives will assist with establishing service. A security deposit is required at the time of application. In lieu of a deposit, the City may accept a letter from another utility showing no late payments for the past 2 years, or a credit report showing the same.
Internet providers in Fredericksburg
Fredericksburg residents have access to several internet service options across multiple connection types. The area is served by six providers offering fiber, cable, fixed wireless, and satellite connections. Urban areas typically have access to faster wired options, while rural properties in the surrounding Hill Country may rely on fixed wireless or satellite services for connectivity.
AT&T
Major telecommunications provider offering fiber and DSL internet services with widespread availability throughout Fredericksburg.
Spectrum
Cable internet provider delivering high-speed connections to residential and business customers in the area.
T-Mobile Home Internet
Fixed wireless internet service utilizing T-Mobile's cellular network infrastructure for home connectivity.
Verizon 5G Home Internet
Fixed wireless service leveraging Verizon's 5G network to deliver internet to eligible addresses.
Viasat
Satellite internet provider offering coverage to rural and underserved areas where wired connections are unavailable.
HughesNet
Satellite-based internet service providing connectivity options for locations outside traditional cable and fiber coverage zones.
Internet FAQ
Fiber internet offers the fastest speeds in Fredericksburg, with potential speeds up to 5 Gbps. Cable internet is the next fastest option. Availability depends on your specific address, as fiber infrastructure is not available at all locations.
Yes, satellite providers like Viasat and HughesNet offer coverage in rural Hill Country areas. Fixed wireless options from T-Mobile and Verizon may also be available depending on cell tower proximity and signal strength at your location.
Consider your household's bandwidth needs, the number of connected devices, and typical online activities. Streaming and gaming require faster speeds. Also evaluate contract terms, data caps, equipment fees, and actual availability at your specific address.
Natural gas service in Fredericksburg
Natural gas service in Fredericksburg is provided exclusively by Atmos Energy Corporation (Mid-Tex Division). While natural gas is available throughout the city, not all homes require it—some properties operate on all-electric systems or use propane instead. Residential customers can contact Atmos Energy at 888-286-6700 or visit atmosenergy.com to establish service. For gas emergencies or suspected leaks, evacuate immediately and call 911, then the emergency line at 866-322-8667.
Atmos Energy Corporation (Mid-Tex Division)
Phone: 888-286-6700
Website: https://www.atmosenergy.com
Deposit: Deposit may be required based on credit history; providing your Social Security number during signup helps determine if a deposit is needed. If SSN is not provided, a deposit will likely be assessed. Deposit amounts vary by credit history (reported around $90 in some cases). Deposits are typically refundable after approximately one year of good payment history. A surety bond may be used in lieu of a cash deposit.
Setup: Start service online at atmosenergy.com by clicking 'Start Service,' enter your new address to confirm service availability, provide move-in date, contact information, and Social Security number (optional but recommended for deposit determination). A technician visit may be scheduled to turn on service, requiring an adult 18 or older to be present. Appointments are typically scheduled Monday-Friday between 8am-5pm.
Visit atmosenergy.com and click 'Start Service' to begin. You'll enter your address, move-in date, and contact information. Providing your Social Security number is optional but recommended. A technician visit may be required, with an adult 18 or older present during the appointment.
A deposit may be required based on your credit history. Providing your Social Security number during signup helps determine deposit necessity. If no SSN is provided, a deposit will likely be assessed. Deposits are typically refundable after one year of good payment history.
No, Atmos Energy is the sole natural gas provider for residential customers in Fredericksburg. Unlike electricity, there is no choice of gas providers for homes using less than 3,650 MCF per year. All residential accounts are served directly by Atmos Energy.
Common questions about utilities in Fredericksburg
When moving to Fredericksburg, you'll need to establish electricity service (through a retail electric provider of your choice), water and wastewater service through the City of Fredericksburg, gas service through CenterPoint Energy, and internet/cable through providers like Frontier or local options. Trash collection is typically coordinated through the city.
Most utilities in Fredericksburg can be connected within 2-5 business days when requested in advance. Electricity often activates within 24-48 hours. Water service through the city typically requires 1-3 business days. Plan to initiate all utility requests at least one week before your move-in date to ensure seamless service.
Generally, you'll need a valid government-issued ID, your new service address, and a Social Security number for credit verification. Some providers may request a lease agreement or closing documents. The City of Fredericksburg water department may require proof of residency. Having a previous utility account history can help avoid deposits.
Electricity providers in Texas generally offer full online enrollment. CenterPoint Energy gas service can be initiated online or by phone. However, the City of Fredericksburg water utility may require an in-person visit or paper application at City Hall to establish new service. Internet providers typically support online or phone setup.