Setting Up Utilities in Glenn Heights, TX
Your complete guide to setting up water, electricity, internet, and gas service in Glenn Heights, Texas.
Glenn Heights Utility Guide
reviewed by
ENRI ZHULATI
Setting up utilities in Glenn Heights requires coordinating with several different providers for your essential services. This guide walks you through the process of establishing water, sewage, and garbage collection through the city, choosing an electricity provider in the deregulated Texas market, selecting an internet service that meets your household needs, and connecting natural gas service. Each section below provides the contact information, requirements, and steps you’ll need to get each utility running at your new address.
Water service in Glenn Heights
Water service in Glenn Heights is provided by the City of Glenn Heights, with 2TurnItOn serving as the official online partner for setting up new water accounts. Residents can establish service online through 2TurnItOn or visit the Utility Billing Office at City Hall. Requests submitted before 4:30 PM are eligible for same-day connection. A deposit of $150 for renters or $100 for homeowners is required to initiate service.
2TurnItOn — Official Water Utility Partner
Glenn Heights residents can set up their water service through 2TurnItOn, the official online water utility service for this city.
Set Up Water Service
Sewage Service
Sewer and wastewater service is bundled with water service in Glenn Heights. Per city ordinance, customers connecting to the water system must also connect to the wastewater system where available. Both services appear as combined charges on your monthly utility bill from the City of Glenn Heights.
Garbage & Recycling
Trash collection in Glenn Heights is provided by Community Waste Disposal (CWD) and billed through your monthly city utility statement. Trash is collected weekly, while recycling pickup occurs every other week on the same day. Bulky waste and brush are also collected weekly. Residents can find their specific collection day using the address lookup tool at communitywastedisposal.com. For missed pickups or cart issues, contact CWD at 972-392-9300 within 24 hours.
You'll need to complete a Residential Utility Application and Water Service Agreement. Both forms are available on the City of Glenn Heights website under Forms and Applications. A deposit of $150 for renters or $100 for property owners is also required.
Water bills are due by 5:00 PM on the 15th of each month. Payments received after this deadline are assessed a 10% late penalty. You can contact the Utility Billing office at 972-223-1690 (Option 3) with billing questions.
For after-hours water or sewer emergencies, contact the Glenn Heights Police non-emergency line at 972-223-3478. During business hours (Monday–Friday, 8 AM–5 PM), reach the Utility Billing office at 972-223-1690, Option 3.
Electricity in Glenn Heights
Glenn Heights residents benefit from Texas’s deregulated electricity market, which allows consumers to compare providers and select the plan that best fits their needs. Located in the Dallas-Fort Worth metroplex, Glenn Heights offers access to the competitive ERCOT power grid. Current market data for available plans and rates in this area is being updated. Visit our full Glenn Heights electricity page for detailed provider comparisons and plan options.
Local Electric Utility
Internet providers in Glenn Heights
Glenn Heights residents have access to a variety of internet service options to meet different household needs and budgets. Available connection types include fiber, cable, DSL, fixed wireless, and satellite. With multiple providers serving the area, residents can compare plans offering various speed tiers and pricing structures to find suitable connectivity for streaming, remote work, or general browsing.
AT&T
Major telecommunications provider offering both fiber and DSL internet services with various speed tiers for residential customers.
Spectrum
Cable internet provider delivering high-speed connections without requiring annual contracts for service.
EarthLink
Internet service provider offering fiber and DSL connections, often utilizing existing network infrastructure in the area.
Verizon 5G Home
Fixed wireless internet service using 5G technology to deliver high-speed connectivity without traditional wired connections.
T-Mobile Home Internet
Fixed wireless home internet option utilizing T-Mobile's cellular network infrastructure for residential broadband service.
HughesNet
Satellite internet provider offering coverage throughout Glenn Heights, including areas where wired connections may be limited.
Internet FAQ
Fiber internet offers the fastest speeds in Glenn Heights, with some providers delivering up to 5 Gbps. Fiber connections also provide symmetrical upload and download speeds, making them ideal for video conferencing and uploading large files.
Yes, several providers in Glenn Heights offer no-contract options. Cable and fixed wireless providers typically allow month-to-month service, giving residents flexibility to switch providers or adjust plans without early termination fees.
Residents in rural sections of Glenn Heights can access satellite internet from HughesNet or fixed wireless services from T-Mobile and Verizon. These options provide connectivity where traditional wired infrastructure like cable or fiber may not reach.
Natural gas service in Glenn Heights
Natural gas service in Glenn Heights is provided exclusively by Atmos Energy (Mid-Tex Division), as Texas does not offer deregulated residential gas service. Most homes in the area have natural gas available, commonly used for heating, water heaters, and cooking appliances. To set up service, contact Atmos Energy at 888-286-6700 or visit atmosenergy.com. A technician appointment is required for activation, and someone must be present during the scheduled window.
Atmos Energy (Mid-Tex Division)
Phone: 888-286-6700
Website: https://www.atmosenergy.com
Deposit: Deposit requirements are based on a credit check. If no SSN is provided, a deposit will typically be assessed. Deposits are generally refundable after one year of good payment history. Customers may also qualify for a surety bond in lieu of a cash deposit.
Setup: New service can be set up online at atmosenergy.com or by calling 888-286-6700. You will need to provide personal information and your service address. Providing your Social Security number helps determine if a deposit is required, though it is not mandatory. A technician will schedule an appointment to read your meter and activate service; someone must be home during the appointment window (typically 8 AM – 5 PM, Monday-Friday).
You'll need to provide personal information and your service address. Providing your Social Security number helps determine deposit requirements but is not mandatory. If no SSN is provided, a deposit will typically be assessed. Deposits are generally refundable after one year of good payment history.
Leave your home immediately and call 911, then contact Atmos Energy's emergency line at 866-322-8667. Do not use electrical switches, phones, or anything that could create a spark while inside. Always call 811 before any digging projects to have underground gas lines marked.
No, Texas natural gas service is not deregulated for residential customers. Atmos Energy (Mid-Tex Division) is the sole provider for Glenn Heights residents. You can reach them at 888-286-6700 or through their website at atmosenergy.com for all service needs.
Common questions about utilities in Glenn Heights
When moving to Glenn Heights, you'll need to establish electricity service through a retail electric provider of your choice, water and sewer service through the City of Glenn Heights, gas service through Atmos Energy, and internet/cable through providers like AT&T or Spectrum. Trash collection is typically included with city water service.
Electricity can typically be connected within 24-48 hours, sometimes same-day. City water service usually requires 2-3 business days for processing. Atmos Energy gas connections generally take 3-5 business days and may require a technician visit. Plan to start utility setup at least one week before your move-in date.
Most Glenn Heights utility providers require government-issued photo ID, your new service address, and a move-in date. The City of Glenn Heights water department may request a lease agreement or closing documents. Some electricity providers run credit checks, while others offer prepaid options requiring no credit history or deposits.
Electricity providers in Texas offer full online enrollment through the Power to Choose marketplace or provider websites. Atmos Energy allows online gas service requests. However, City of Glenn Heights water service typically requires visiting City Hall or calling their utility billing department directly, as online setup options remain limited as of February 2026.