Setting Up Utilities in Kilgore, TX
Your complete guide to setting up water, electricity, internet, and gas service in Kilgore, Texas.
Kilgore Utility Guide
reviewed by
ENRI ZHULATI
Setting up utilities in Kilgore requires coordinating with several different providers for your essential services. This guide walks you through the process of establishing water, sewage, garbage, electricity, gas, and internet service at your new home or business. We’ve compiled the contact information, documentation requirements, and step-by-step instructions you’ll need to get each utility connected efficiently.
Water service in Kilgore
The City of Kilgore Water Department provides water service to approximately 14,948 residents within city limits. As the official utility partner for Kilgore, 2TurnItOn handles water service activation for new residents. Renters must complete a Kilgore Fire Department safety inspection before service can be connected, while homeowners can submit requests directly. Some addresses outside city limits may be served by other utility districts, so confirm your provider before starting the process.
2TurnItOn — Official Water Utility Partner
Kilgore residents can set up their water service through 2TurnItOn, the official online water utility service for this city.
Set Up Water Service
Sewage Service
Sewer service is bundled with your water service through the City of Kilgore. Monthly wastewater charges are based on your metered water consumption, with rates calculated using your winter average usage (January-March) or a default of 5,000 gallons for new accounts. A sewer system availability fee of $15.52 per month applies to connections within city limits.
Garbage & Recycling
Republic Services handles trash and recycling collection for Kilgore residents. Both services are collected on the same day, though your specific pickup day varies by address. Contact Republic Services at 800-678-7274 to confirm your collection schedule. The City also offers free curbside brush collection three times yearly in February, July, and October, plus a Green Waste Center at 2100 Longview St open Friday through Sunday.
You'll need a valid government-issued ID. Renters must also pass a Kilgore Fire Department safety inspection before activation. Business owners need to complete a Certificate of Business Occupancy Application first. Contact Customer Service at 903-984-5081 with questions.
Deposit requirements follow the city's fee schedule. Specific residential deposit amounts aren't published online, so contact Customer Service at 903-984-5081 to confirm current requirements. Fire hydrant and temporary construction accounts require a $1,500 deposit.
The office at 815 N. Kilgore Street is open Monday through Thursday from 7:30 AM to 5:00 PM, and Friday from 7:30 AM to 12:00 PM. For after-hours emergencies, call 903-983-1559.
Electricity in Kilgore
Kilgore is located in a regulated electricity market, meaning residents cannot choose their electricity provider. Southwestern Electric Power Company (SWEPCO), a subsidiary of American Electric Power, is the sole electricity provider for the area. To establish service, residents can apply online at swepco.com or call 1-888-216-3523. Renters should note that a safety inspection by the Kilgore Fire Department may be required before electricity can be activated.
Southwestern Electric Power Company (SWEPCO)
Phone: 1-888-216-3523
Website: https://www.swepco.com/account/service/Start
Deposit: Deposit may be required based on credit history. Amount is up to one-sixth (1/6) of estimated annual billings. Deposit may be waived for customers with established satisfactory credit history. Deposit is refunded after 12 months of on-time payments.
Setup: Start service online at swepco.com or call 1-888-216-3523. Submit an application with personal information, service address, and requested start date. Pay any required deposit before your start date. For rental properties in Kilgore, a safety inspection by Kilgore Fire Department may be required before utilities can be activated.
Internet providers in Kilgore
Kilgore residents have access to a diverse range of internet service providers and connection types. With eight ISPs serving the area, options include fiber, cable, DSL, fixed wireless, and satellite connections. This variety allows households to choose services based on their specific needs, whether prioritizing speed, reliability, or budget. Urban and rural areas may see different availability depending on infrastructure.
Frontier
Regional provider offering fiber and DSL internet services to residential and business customers in East Texas.
AT&T
National telecommunications company providing fiber and DSL internet options with varying speed tiers.
Brightspeed
Telecommunications provider focused on delivering fiber and DSL internet to underserved and rural communities.
Optimum
Cable internet provider offering high-speed connections through coaxial cable infrastructure.
Sparklight
Regional cable company delivering internet services primarily to smaller markets and communities.
T-Mobile 5G Home Internet
Wireless carrier providing fixed wireless home internet using 5G and 4G LTE network technology.
Viasat
Satellite internet provider offering coverage to rural and remote areas where wired connections are unavailable.
HughesNet
Satellite-based internet service delivering connectivity to locations beyond traditional wired network reach.
Internet FAQ
Fiber internet offers the fastest speeds in Kilgore, with some providers delivering up to 5 Gbps. Fiber connections also provide symmetrical upload and download speeds, making them ideal for remote work and streaming.
Yes, satellite providers like Viasat and HughesNet serve rural areas where wired infrastructure is limited. Fixed wireless options from T-Mobile may also be available depending on cellular tower proximity and coverage.
Consider your household's speed requirements, the number of connected devices, and monthly data usage. Check which connection types are available at your specific address, as availability varies by location within Kilgore.
Natural gas service in Kilgore
Natural gas service in Kilgore is provided by CenterPoint Energy, one of the largest gas utilities in Texas, operating over 22,000 miles of distribution pipelines. Natural gas is commonly used throughout the area for home heating, cooking, and water heating. To set up service or ask questions, contact CenterPoint Energy at 800-259-5544 or visit centerpointenergy.com. Customer service is available Monday through Friday, 7 a.m. to 7 p.m.
CenterPoint Energy
Phone: 800-259-5544
Website: https://www.centerpointenergy.com
Deposit: Deposit may be required based on credit evaluation. If required, amount is based on estimated monthly billing. Deposits earn interest at the legal rate and are refunded after 3 years of prompt payment. Deposit waivers available for customers with 12+ months of good payment history or with a credit reference from another utility.
Setup: Service can be initiated online via CenterPoint Energy's website at move.centerpointenergy.com, by telephone, or by email. You will need to provide information for rate classification, billing, and credit/deposit determination. Customer service is available Monday-Friday, 7 a.m. to 7 p.m.
You can initiate service through CenterPoint Energy online at move.centerpointenergy.com, by phone at 800-259-5544, or by email. You'll need to provide information for rate classification, billing, and credit or deposit determination.
A deposit may be required based on a credit evaluation. If needed, the amount is based on your estimated monthly billing. Deposit waivers are available for customers with 12 or more months of good payment history or a credit reference from another utility.
Leave the area immediately and call 911 and CenterPoint Energy's emergency line at 888-752-8036. Do not use electrical switches or anything that could create a spark. Additionally, always call 811 before digging on your property.
Common questions about utilities in Kilgore
When moving to Kilgore, you'll need to establish electricity service through a retail electric provider of your choice, water and sewer service through the City of Kilgore, natural gas through CenterPoint Energy, and internet or cable through providers like Suddenlink or AT&T. Trash collection is typically included with city water service.
Electricity in Kilgore can typically be connected within 24-48 hours through your chosen retail provider. City water service usually requires 1-2 business days after application approval. Natural gas connections through CenterPoint Energy generally take 2-5 business days. Plan to start the process at least one week before your move-in date.
Most Kilgore utility providers require a valid government-issued photo ID, your new service address, and a Social Security number for credit verification. The City of Kilgore water department may also request a signed lease agreement or proof of property ownership. Some providers accept alternative identification if a Social Security number is unavailable.
Electricity service can be set up entirely online through most retail providers. CenterPoint Energy offers online gas enrollment. However, as of February 2026, the City of Kilgore water department requires customers to apply in person at City Hall or by phone to establish new water and sewer service accounts.