Setting Up Utilities in Killeen, TX
Your complete guide to setting up water, electricity, internet, and gas service in Killeen, Texas.
Killeen Utility Guide
Setting up utilities in Killeen requires coordinating with several different providers to get your home fully connected. This guide walks you through the process for each essential service, including water, sewage, garbage collection, electricity, internet, and gas. You’ll find information on which companies serve the Killeen area, what documents you’ll need, and how to contact each provider to start service at your new address.
Water service in Killeen
The City of Killeen Water & Sewer Department provides water service to residents within city limits. The city purchases treated water from Bell County Water Control and Improvement District 1, sourced from Lake Belton. To establish service, contact the Utility Collections office at 254-501-7800 or visit their office at 210 W Avenue C, Killeen, TX 76541, open Monday through Friday, 8:00 a.m. to 5:00 p.m. More information is available at killeentexas.gov/400/Utility-Collections.
City of Killeen Water & Sewer Department
Phone: 254-501-7800
Website: https://www.killeentexas.gov/400/Utility-Collections
Office: 210 W Avenue C, Killeen, TX 76541
Sewage Service
Sewer service is bundled with water service and managed by the City of Killeen Water & Sewer Department. The department maintains over 800 miles of water and sewer mains throughout the city. To report sewer blockages or overflows, call 254-501-6500 or 254-501-6319.
Garbage & Recycling
The City of Killeen Solid Waste Department provides weekly garbage collection, included in your monthly utility bill. Collection days vary by location—use the city’s interactive map to find your scheduled day. Place containers curbside by 7:00 a.m. Standard service includes garbage, brush collection (up to 6 cubic yards), and yard waste (6 bag limit). Curbside recycling is not available, but free drop-off locations include the Killeen Recycling Center at 111 E. Avenue F. For questions, call 254-501-7785.
You'll need a picture ID (driver's license, military ID, passport, or alien registration card), proof of Social Security Number (SSN card, W2, paycheck, or tax return showing full SSN), and a lease or deed to the property.
A $90.00 deposit is required, plus a $25.00 processing fee added to your first bill. If you had 12 months of service with the City of Killeen with no late payments, you may qualify for a Good Credit Waiver.
Online signup is not available. You must complete a Residential Service Request and submit it in person or by email to [email protected]. For same-day service, requests must be submitted by 12:00 p.m. After-hours service is available for an additional fee.
Electricity in Killeen
Killeen residents benefit from Texas’s deregulated electricity market, which allows consumers to select their own retail electricity provider rather than being assigned to a single utility. This competition has created a diverse marketplace in the Killeen area, with rates and plan structures varying significantly between providers. The city’s proximity to Fort Hood contributes to steady residential electricity demand. For comprehensive plan comparisons and provider details, visit our full Killeen electricity page.
Electricity Market Snapshot
Lowest rate: 8.71¢/kWh
Average rate: 15.96¢/kWh
Plans available: 109
Green energy plans: 107
Internet providers in Killeen
Killeen residents have access to several internet service providers offering a variety of connection types to suit different needs and budgets. Available technologies include fiber, cable, fixed wireless, and satellite internet. With six providers serving the area, households can choose from high-speed options for streaming and gaming or basic plans for everyday browsing and email.
AT&T
Major telecommunications provider offering fiber and fixed wireless internet services with various speed tiers for residential customers.
Spectrum
Cable internet provider delivering high-speed connections without data caps and bundled service options.
T-Mobile Home Internet
Fixed wireless provider using 5G and 4G LTE networks to deliver home internet without traditional wired infrastructure.
Verizon
National carrier offering fixed wireless home internet services through its 5G and LTE network coverage.
Viasat
Satellite internet provider offering coverage throughout Killeen, including rural areas where wired connections may be unavailable.
HughesNet
Satellite-based internet service providing connectivity to homes regardless of location, with consistent nationwide coverage.
Internet FAQ
Fiber internet offers the fastest speeds in Killeen, with some providers delivering up to 5 Gbps. Fiber provides symmetrical upload and download speeds and is ideal for households with multiple users or high-bandwidth activities.
Yes, satellite providers like Viasat and HughesNet serve rural areas where cable and fiber infrastructure may not reach. Fixed wireless options from T-Mobile and Verizon may also be available depending on tower coverage in your location.
Most households find speeds between 100-300 Mbps sufficient for streaming, video calls, and general browsing. Larger households with multiple devices or users who game online may benefit from faster plans exceeding 500 Mbps.
Natural gas service in Killeen
Atmos Energy (Mid-Tex Division) provides natural gas service throughout Killeen. Natural gas is not deregulated in Texas, meaning Atmos Energy is the sole provider for residents in this area. While many homes use natural gas for heating, water heaters, and cooking, it is not required for all properties—numerous homes in Killeen operate as all-electric. Contact Atmos Energy at 888-286-6700 or visit atmosenergy.com to establish service.
New service can be set up online through the Atmos Energy Account Center at atmosenergy.com or by calling 888-286-6700. You'll need your service address and billing information. A technician will schedule an appointment to turn on service, requiring someone 18 or older to be present.
A deposit may be required based on a credit check. If you don't provide your Social Security number during signup, a deposit will likely be assessed. Typical deposits are around $90, plus an approximate $60 start-up fee. Deposits are generally refundable after 12 months of good payment history.
If you smell gas, leave immediately and move to a safe location. Do not turn on lights or use electronics. Call 911 and Atmos Energy's emergency line at 866-322-8667. Additionally, always call 811 before digging on your property to have gas lines marked.
Common questions about utilities in Killeen
When moving to Killeen, you'll need to establish electricity service (choose from multiple retail providers), water and wastewater through the City of Killeen, gas service through Atmos Energy, and internet/cable through providers like Spectrum or AT&T. Trash collection is typically included with city water service.
Most Killeen utilities can be connected within 1-3 business days. Electricity through retail providers often activates within 24 hours. City water typically requires 2-3 business days. Gas service through Atmos Energy usually takes 1-2 business days. Plan to initiate all requests at least one week before your move-in date.
Generally, you'll need a valid government-issued ID, your new service address, and a Social Security number for credit verification. The City of Killeen water department may require a copy of your lease agreement or closing documents. Some providers accept alternative identification if you lack a Social Security number.
Electricity providers and Atmos Energy gas service typically offer full online enrollment. However, as of February 2026, the City of Killeen water utility may require an in-person visit or phone call to their customer service office for new account setup. Internet providers generally support online ordering with self-installation options.