Setting Up Utilities in Longview, TX
Your complete guide to setting up water, electricity, internet, and gas service in Longview, Texas.
Longview Utility Guide
reviewed by
ENRI ZHULATI
Setting up utilities in Longview requires coordinating with several different providers for essential services. This guide walks you through the process of establishing water, sewage, garbage, electricity, gas, and internet service at your new home or business. You’ll find contact information, documentation requirements, and step-by-step instructions for each utility type to help you get everything connected efficiently.
Water service in Longview
The City of Longview Utility Billing Services provides water service to the majority of Longview residents, serving approximately 80,455 people. New customers can apply online, in person at City Hall (300 W. Cotton St.), by phone at 903-237-1030, or by mail. Note that some surrounding areas are served by Tryon Road Special Utility District or Elderville Water Supply Corporation, so verify your specific address before applying. Visit longviewtexas.gov/2176/Utility-Billing-Services for more information.
City of Longview Utility Billing Services
Phone: 903-237-1030
Website: https://www.longviewtexas.gov/2176/Utility-Billing-Services
Office: 300 W. Cotton St., Longview, TX 75601 (City Hall)
Hours: Monday through Friday, 8:00 AM – 5:00 PM. Self-service payment kiosk available 24/7.
Deposit: Activation Fee: $50.00 (nonrefundable fee for connecting to existing water service). No traditional deposit required; however, a deposit may be required in some circumstances based on credit evaluation.
Sewage Service
Sewer service in Longview is bundled with water service and billed together on one monthly utility bill through City of Longview Utility Billing Services. If you experience a water leak between November and January that affects your sewer charges, report it by May to request a possible billing adjustment.
Garbage & Recycling
The City of Longview Sanitation Department provides trash and recycling collection, included with city water service. Residents receive one 95-gallon trash cart and one 95-gallon recycling cart. Collection occurs weekly, with recycling picked up the day after trash. Find your specific collection day using the city’s interactive map or by calling 903-237-1250. Accepted recyclables include #1 and #2 plastics, clean cardboard, paper, and metal cans. Glass recycling is available at drop-off locations including the Compost Site at 2020 Swinging Bridge Rd.
You'll need to provide personal identifying information including your phone number, move date, Social Security number, and photo identification. Additional verification documents may be required. A $50 nonrefundable activation fee applies for connecting to existing water service.
Standard service activation takes approximately two business days. Online applications offer same-day service activation for an additional $50 fee. You can apply online, in person at City Hall, by phone, or by mail.
City Hall Utility Billing Services is open Monday through Friday, 8:00 AM to 5:00 PM, located at 300 W. Cotton St., Longview, TX 75601. A self-service payment kiosk is available 24/7 for customer convenience.
Electricity in Longview
Longview is not in a deregulated electricity market, which means residents receive power from a single designated utility rather than choosing between providers. Southwestern Electric Power Company (SWEPCO), a subsidiary of American Electric Power, serves as the sole electricity provider for the area. To establish service, residents can apply online at swepco.com, call 1-888-216-3523, or visit a local customer service office in person.
Southwestern Electric Power Company (SWEPCO)
Phone: 1-888-216-3523
Website: https://www.swepco.com/account/service/start-stop-transfer
Deposit: Deposit amount is up to 1/6 of estimated annual billing. Customers may qualify for deposit waiver with satisfactory credit history or by providing a written guarantee in lieu of cash deposit.
Setup: New customers can start service online through SWEPCO's website portal, by phone at 1-888-216-3523, or in person at a local customer service office. You will need to submit an application and pay any required deposit before service begins.
Internet providers in Longview
Longview residents have access to several internet service options across multiple connection types. The city is served by five providers offering fiber, cable, satellite, and fixed wireless connections. Whether you need high-speed fiber for demanding applications or satellite coverage in more rural areas surrounding Longview, there are options available to meet various household and business needs.
AT&T
Major telecommunications provider offering fiber and DSL internet services with various speed tiers for residential and business customers.
Spectrum
Cable internet provider delivering high-speed connections without data caps and bundled service options.
Viasat
Satellite internet provider offering coverage in rural and underserved areas where traditional wired connections may be unavailable.
HughesNet
Satellite-based internet service providing connectivity to areas beyond the reach of cable and fiber infrastructure.
T-Mobile
Wireless carrier offering fixed wireless home internet service using 4G LTE and 5G network infrastructure.
Internet FAQ
Fiber internet offers the fastest speeds in Longview, with potential speeds up to 5 Gbps in some areas. Fiber provides symmetrical upload and download speeds, making it ideal for remote work, streaming, and gaming.
Yes, satellite providers like Viasat and HughesNet offer coverage in rural areas surrounding Longview where cable and fiber infrastructure may not reach. Fixed wireless from T-Mobile is another option depending on tower proximity.
Consider your household's speed requirements, the number of connected devices, monthly data usage, and whether your address has access to fiber or cable. Contract terms, equipment fees, and reliability during severe weather also matter.
Natural gas service in Longview
Natural gas service in Longview is provided by Atmos Energy, serving approximately 9,000 customers in the region. As a regulated utility in Texas, Atmos Energy is the designated provider for residential natural gas service. Many Longview homes use natural gas for heating, water heaters, and cooking appliances. For gas emergencies, residents should call 866-322-8667. The local service center is located at 304 H.G. Mosley Parkway.
Atmos Energy
Phone: 888-286-6700
Website: https://www.atmosenergy.com
Deposit: Deposit may be required based on credit check. Providing your Social Security Number during signup helps determine if a deposit is necessary. If SSN is not provided, a deposit will likely be assessed. Deposits are typically refundable after 12 months of on-time payments. A surety bond may be used as an alternative to a cash deposit.
Setup: New service can be started online through the Atmos Energy Account Center at atmosenergy.com (Start/Stop/Transfer section) or by calling 888-286-6700 (Monday-Friday, 7am-6pm Central). You will need to provide personal information, service address, and optionally your SSN for credit check. An appointment is required for a technician to turn on service, and someone 18 or older must be present at the home during the appointment window (typically 8am-5pm on weekdays).
Contact Atmos Energy online at atmosenergy.com (Start/Stop/Transfer section) or call 888-286-6700, Monday through Friday, 7am-6pm. A technician appointment is required to turn on service, and someone 18 or older must be present during the appointment window.
A deposit may be required based on a credit check. Providing your Social Security Number during signup helps determine deposit requirements. If no SSN is provided, a deposit will likely be assessed. Deposits are typically refundable after 12 months of on-time payments.
No, natural gas is not deregulated in Texas. Atmos Energy is the regulated utility provider for residential natural gas service in the Longview area. Some commercial and municipal accounts may be served by CenterPoint Energy in certain locations.
Common questions about utilities in Longview
When moving to Longview, you'll need to establish electricity service (through a retail electric provider of your choice), water and sewer service through the City of Longview Utilities, natural gas through CenterPoint Energy, and internet/cable through providers like Suddenlink or AT&T. Trash collection is typically included with city water service.
Electricity can typically be connected within 24-48 hours through most retail providers. City of Longview water service usually requires 2-3 business days after application approval. Natural gas through CenterPoint Energy generally takes 3-5 business days. Plan to initiate all utility requests at least one week before your move-in date.
Most Longview utility providers require government-issued photo identification, your new service address, and Social Security number for credit verification. The City of Longview may also request a signed lease agreement or proof of property ownership. Some providers accept alternative identification if you cannot provide a Social Security number.
Electricity providers in Texas generally offer complete online enrollment. CenterPoint Energy allows online gas service requests. However, the City of Longview Water Utilities Department currently requires new customers to apply in person at their office on Cotton Street or by phone to establish water service and pay the required deposit.