Setting Up Utilities in Round Rock, TX
Your complete guide to setting up water, electricity, internet, and gas service in Round Rock, Texas.
Round Rock Utility Guide
Setting up utilities in Round Rock requires coordinating with multiple providers for essential services. This guide walks you through the process of establishing water, sewage, and garbage collection through the city, selecting an electricity provider in the deregulated Texas market, choosing an internet service that meets your needs, and determining whether natural gas is available at your address. Each section includes the specific steps, contact information, and documentation you’ll need to get your services connected.
Water service in Round Rock
City of Round Rock Utilities provides water service for most Round Rock residents. Some areas fall within Municipal Utility Districts (MUDs) such as Brushy Creek, Fern Bluff, or Chandler Creek—check the city’s service area map to confirm your provider. To start service, submit a New Residential Service Application online, in person at City Hall (221 E. Main Street), or by mail at least two business days before your move-in date. Contact the utility department at 512-218-5460 or visit roundrocktexas.gov/city-departments/utility-billing for assistance.
City of Round Rock Utilities
Phone: 512-218-5460
Website: https://www.roundrocktexas.gov/city-departments/utility-billing/
Office: 221 E. Main Street, Round Rock, TX 78664
Sewage Service
Wastewater service is bundled with water and billed through City of Round Rock Utilities. Sewer charges are based on your winter water usage average (November through February), which estimates typical indoor consumption. The monthly residential service charge is $24.69, effective November 1, 2025.
Garbage & Recycling
Republic Services handles garbage and recycling collection under contract with the city. Garbage is collected weekly and recycling every other week on the same day—collection day varies by address. Place carts curbside before 7 a.m. with wheels facing the curb and lids closed. In-city residents receive these services as part of their utility billing and may schedule one free bulk pickup per year by calling Republic Services at 512-255-4980 at least one week in advance.
You'll need a government-issued photo ID for the applicant and co-applicant if applicable. The city may also request a lease agreement or proof of property ownership. Upload documents with your online application or bring them to City Hall.
Yes, a deposit based on meter size is required, plus a $25 connection fee. Deposits are refundable after 12 months of on-time payments or when service ends. Waivers may be available with a utility credit letter or for customers 65 and older.
Same-day or after-hours connections are available but incur an additional $75 fee. Standard requests require at least two business days' notice. For emergencies outside regular hours, contact the 24/7 emergency line at 512-218-5555.
Electricity in Round Rock
Round Rock residents benefit from Texas’s deregulated electricity market, which allows consumers to choose their own electricity provider rather than being assigned to a single utility. This competitive marketplace gives households access to a wide range of plans and pricing options. With over 100 plans currently available, Round Rock residents can compare rates and select coverage that fits their usage patterns and preferences. Visit our full Round Rock electricity page for detailed plan comparisons.
Electricity Market Snapshot
Lowest rate: 7.58¢/kWh
Average rate: 15.64¢/kWh
Plans available: 118
Green energy plans: 116
Internet providers in Round Rock
Round Rock residents have access to a competitive internet market with seven providers offering various connection types. Options include fiber, cable, fixed wireless, and satellite services, accommodating different needs and budgets. The presence of major national providers alongside emerging technologies gives households flexibility when selecting internet service based on speed requirements and location.
AT&T
Major telecommunications provider offering fiber and DSL internet services across Round Rock with various speed tiers.
Spectrum
Cable internet provider delivering widespread coverage throughout Round Rock with no data caps on plans.
T-Mobile Home Internet
Fixed wireless service utilizing T-Mobile's 5G and 4G LTE network for home broadband connectivity.
Verizon 5G Home Internet
Fixed wireless home internet service leveraging Verizon's 5G Ultra Wideband network in select areas.
Viasat
Satellite internet provider offering coverage to rural and underserved areas where wired connections are unavailable.
HughesNet
Satellite-based internet service providing connectivity options for locations outside traditional cable and fiber coverage areas.
Google Fiber
Fiber-optic internet provider known for high-speed symmetrical upload and download speeds in serviced neighborhoods.
Internet FAQ
Fiber-optic internet offers the fastest speeds in Round Rock, with providers like Google Fiber and AT&T delivering multi-gigabit connections. Fiber provides symmetrical upload and download speeds, making it ideal for households with heavy internet usage.
Yes, satellite providers like Viasat and HughesNet offer coverage in rural areas where cable and fiber infrastructure may not reach. Fixed wireless options from T-Mobile and Verizon may also be available depending on your specific location.
Consider your household's speed requirements, the number of connected devices, and whether you need symmetrical upload speeds. Check availability at your specific address, as coverage varies by neighborhood, and compare contract terms and equipment fees.
Natural gas service in Round Rock
Natural gas service in Round Rock is provided exclusively by Atmos Energy, as Texas has not deregulated natural gas utilities. Not all Round Rock homes require gas service—many newer properties are built all-electric. However, natural gas remains common in older homes and certain neighborhoods for heating systems, water heaters, and cooking appliances. Contact Atmos Energy at 888-286-6700 or visit atmosenergy.com to establish service.
New service can be established online through the Atmos Energy Account Center using the Start/Transfer Service option, or by calling 888-286-6700. A technician appointment is required to turn on gas, and someone must be home during the visit. Appointments are available Monday through Friday, 8 AM to 5 PM.
Deposit requirements are based on a credit check. Providing your Social Security Number during signup helps Atmos Energy determine if a deposit is necessary. If no SSN is provided, a deposit may be assessed.
If you smell gas or suspect a gas leak, leave the area immediately and call the Atmos Energy emergency line at 866-322-8667. Do not use electrical switches, light matches, or create any sparks. Gas emergencies require immediate professional response.
Common questions about utilities in Round Rock
When moving to Round Rock, you'll need to establish electricity service through a retail electric provider of your choice, water and wastewater through the City of Round Rock Utilities, natural gas through Texas Gas Service, and internet/cable through providers like AT&T, Spectrum, or Google Fiber depending on your neighborhood's availability.
Electricity can typically be connected within 24-48 hours through most retail providers. City of Round Rock water service usually requires 2-3 business days. Natural gas through Texas Gas Service generally takes 3-5 business days. Internet installation may require a technician visit scheduled 1-2 weeks out during busy periods.
Most Round Rock utilities require government-issued ID and your new service address. The City of Round Rock Utilities may request a lease agreement or closing documents. Electric providers typically need your Social Security number for credit verification. Some providers accept alternative deposits in lieu of credit checks for new customers.
Electricity through retail providers and Texas Gas Service both offer full online enrollment. Internet providers also support online signup. However, as of April 2026, the City of Round Rock Utilities requires new residential customers to complete water service applications either in person at City Hall or by phone.