Setting Up Utilities in Tyler, TX
Your complete guide to setting up water, electricity, internet, and gas service in Tyler, Texas.
Tyler Utility Guide
Setting up utilities in Tyler requires coordinating with several different providers, and this guide walks you through each step of the process. Whether you’re moving into a new home or transferring services to a different address, you’ll find the information you need to establish water, sewage, garbage, electricity, gas, and internet services. We’ve organized everything by utility type, including provider contact details, required documentation, and typical setup timelines.
Water service in Tyler
Tyler Water Utilities, operated by the City of Tyler, provides water service to most residents within city limits. The Water Business Office is located at 511 W. Locust St., Tyler, Texas 75702, and is open Monday through Friday from 8 a.m. to 4 p.m. Residents can reach them at 903-531-1234 or visit https://www.cityoftyler.org/government/departments/tyler-water-utilities to manage their accounts. Note that some Tyler-area addresses may be served by Southern Utilities or Liberty Utilities depending on location.
Tyler Water Utilities (City of Tyler)
Phone: 903-531-1234
Website: https://www.cityoftyler.org/government/departments/tyler-water-utilities
Office: 511 W. Locust St., Tyler, Texas 75702
Sewage Service
Sanitary sewer service is provided by Tyler Water Utilities and bundled with water service. Sewer charges appear on your monthly water bill. The city operates two treatment plants to serve residents. Sewer-only accounts are available for properties that require them.
Garbage & Recycling
The City of Tyler Solid Waste Department handles trash collection twice weekly. Residents in the northern portion of the city receive pickup on Mondays and Thursdays, while the southern portion is served on Tuesdays and Fridays. Garbage charges are included on the monthly water bill. Curbside recycling is available for $5.96 per month plus tax with bi-weekly pickup. A free drop-off Recycle Center is located at 418 N. Bois D’Arc Ave. Contact the Solid Waste Department at 903-531-1388 or download the ‘Tyler Talks Trash’ app for schedule information.
New service can be requested online through the Water Business Office page using the 'Request New Water Service' form. You can also call 903-531-1234 or visit the office at 511 W. Locust St. in person during business hours.
You'll need a government-issued photo ID, your service address, and requested start date. Property owners may need proof of ownership, while renters should provide a lease or rental agreement. A deposit is required for new accounts.
Most addresses within Tyler city limits are served by Tyler Water Utilities. However, some areas are served by Southern Utilities (903-566-3511) or Liberty Utilities (844-367-2032) for the Flint area. Verify your provider before applying for service.
Electricity in Tyler
Tyler residents benefit from Texas’s deregulated electricity market, which allows consumers to compare providers and select the plan that best fits their needs. With 118 available electricity plans currently on the market, Tyler offers competitive options ranging from budget-friendly rates to renewable energy solutions. The local market shows significant price variation, making comparison shopping worthwhile. Visit our full Tyler electricity page for detailed plan comparisons and provider information.
Electricity Market Snapshot
Lowest rate: 7.58¢/kWh
Average rate: 15.64¢/kWh
Plans available: 118
Green energy plans: 116
Internet providers in Tyler
Tyler residents have access to a variety of internet service options to meet different household needs and budgets. With seven providers serving the area, connection types include fiber, cable, satellite, and fixed wireless. Urban neighborhoods typically have more provider choices, while rural areas may rely more heavily on satellite or fixed wireless connections for reliable service.
AT&T
Major telecommunications provider offering fiber and DSL internet services across Tyler with various speed tiers.
Spectrum
Cable internet provider delivering high-speed connections without data caps to residential customers.
Suddenlink
Regional cable provider offering internet services with multiple speed packages for Tyler households.
EarthLink
Internet service provider offering connectivity through partnerships with local network infrastructure.
Viasat
Satellite internet provider serving rural and underserved areas where ground-based connections are limited.
HughesNet
Satellite-based internet service available throughout Tyler, including remote locations without cable access.
T-Mobile Home Internet
Fixed wireless internet service utilizing T-Mobile's cellular network for residential connectivity.
Internet FAQ
Fiber internet offers the fastest speeds in Tyler, with some providers delivering up to 5 Gbps. Fiber connections also provide symmetrical upload and download speeds, making them ideal for remote work and streaming.
Yes, satellite providers like Viasat and HughesNet serve rural Tyler areas where cable and fiber are unavailable. Fixed wireless from T-Mobile may also be an option depending on cellular coverage in your location.
Most households with multiple users streaming video and browsing need 100-300 Mbps. Larger households with heavy gaming or remote work requirements may benefit from speeds of 500 Mbps or higher.
Natural gas service in Tyler
Natural gas service in Tyler is provided exclusively by CenterPoint Energy, the regulated utility serving the area. Many Tyler homes use natural gas for heating, water heating, and cooking appliances, though all-electric homes exist as an alternative. To set up service, contact CenterPoint Energy at (800) 259-5544 or visit centerpointenergy.com. Request service at least 7 days before your move-in date to ensure timely connection.
You can start service through CenterPoint Energy's website at move.centerpointenergy.com, by phone at (800) 259-5544, or by email. Request service at least 7 days before moving in. A credit check determines whether a deposit is required.
A deposit may be required based on your credit check results. The amount is typically based on estimated monthly billing and earns interest. Deposits are refunded after 3 years of prompt payment. Deposit waivers may be available with a guarantor.
If you smell gas or suspect a leak, leave the area immediately and call 911. Do not use electrical switches, phones, or anything that could create a spark while inside the affected area. Contact CenterPoint Energy after reaching safety.
Common questions about utilities in Tyler
When moving to Tyler, you'll need to establish electricity service through a retail electric provider of your choice, water and sewer through the City of Tyler Utilities, natural gas through CenterPoint Energy, and internet/cable through providers like Suddenlink or AT&T. Trash collection is typically included with city water service.
Most Tyler utilities can be connected within 1-3 business days if you plan ahead. Electricity through retail providers often activates within 24 hours. City water typically requires 2-3 business days. Gas service through CenterPoint may need a scheduled appointment. Contact providers at least one week before your move-in date.
Generally, you'll need a valid government-issued ID, your new Tyler address, and a Social Security number for credit verification. Some providers may request a lease agreement or proof of property ownership. City of Tyler water service may require a deposit, which varies based on credit history and rental status.
Most Tyler utilities offer online setup as of April 2026. Electricity providers and CenterPoint gas allow full online enrollment. However, City of Tyler water service may require an in-person visit to the Customer Service office on West Elm Street or phone registration. Internet providers typically offer complete online or phone activation.