Setting Up Utilities in Tyler, TX
Your complete guide to setting up water, electricity, internet, and gas service in Tyler, Texas.
Tyler Utility Guide
Setting up utilities in Tyler requires coordinating with several different providers, which can be time-consuming when you’re managing a move. This guide walks you through the process of establishing water, sewage, garbage, electricity, gas, and internet services at your new residence. We’ve compiled the contact information, requirements, and steps for each utility type so you can handle everything efficiently and avoid service delays.
Water service in Tyler
Tyler Water Utilities, operated by the City of Tyler, provides water service to most residents within city limits. Some areas may be served by Southern Utilities Company, so confirm which provider serves your address before setting up service. Contact Tyler Water Utilities at 903-531-1230 or visit their office at 511 W. Locust St., Tyler, TX 75702. Office hours are Monday through Friday, 8 a.m. to 4 p.m. For more information, visit https://www.cityoftyler.org/government/departments/tyler-water-utilities.
Tyler Water Utilities (City of Tyler)
Phone: 903-531-1230
Website: https://www.cityoftyler.org/government/departments/tyler-water-utilities
Office: 511 W. Locust St., Tyler, Texas 75702
Sewage Service
Sanitary sewer service is included with your water service through Tyler Water Utilities. The city operates two treatment plants—the Westside Treatment Plant and Southside Treatment Plant—both permitted by the State of Texas and EPA. Sewer-only accounts can be established separately if needed.
Garbage & Recycling
The City of Tyler Solid Waste Department handles trash collection, with charges included on your monthly water bill. Northern Tyler residents receive pickup on Mondays and Thursdays; southern residents on Tuesdays and Fridays. Optional curbside recycling costs $5.96 plus tax monthly with bi-weekly pickup. A free drop-off Recycling Center is available at 418 N. Bois D’Arc Ave. Contact 903-531-1388 for service questions.
Submit the 'Request New Water Service' form online through the Water Business Office webpage. Online applications take up to 7 business days to process. For next-day service, visit the office in person at 511 W. Locust St. A signed Water Service Agreement is required before service begins.
Deposit requirements vary and are not listed on the city website. Contact Tyler Water Utilities directly at 903-531-1230 or visit the Water Business Office at 511 W. Locust St. to inquire about current deposit amounts and accepted payment methods.
A 24-hour drive-thru payment kiosk is available on the west side of the Water Business Office building at 511 W. Locust St. This allows residents to make payments at any time, including weekends and holidays when the office is closed.
Electricity in Tyler
Tyler residents benefit from Texas’s deregulated electricity market, which allows consumers to choose their own electricity provider rather than being assigned to a single utility. This competitive marketplace gives households access to 109 available plans, with rates starting as low as 8.79¢/kWh—well below the current average market rate of 16.01¢/kWh. For comprehensive plan comparisons and provider details, visit our full Tyler electricity page.
Electricity Market Snapshot
Lowest rate: 8.71¢/kWh
Average rate: 15.96¢/kWh
Plans available: 109
Green energy plans: 107
Internet providers in Tyler
Tyler residents have access to a diverse range of internet service providers and connection types. With seven ISPs operating in the area, options include fiber, cable, DSL, and satellite connections. This variety allows households and businesses to choose service based on their speed requirements, budget, and location. Urban areas typically have more wired options, while rural locations may rely on satellite or DSL coverage.
AT&T
Major telecommunications provider offering fiber and DSL internet services with widespread coverage across Tyler.
Spectrum
Cable internet provider delivering high-speed connections without data caps to residential and business customers.
Viasat
Satellite internet provider serving rural and underserved areas where wired connections are unavailable.
HughesNet
Satellite-based internet service offering coverage throughout Tyler, including remote locations.
EarthLink
Internet service provider offering fiber and DSL options through partnerships with local network infrastructure.
Kinetic by Windstream
Regional provider delivering DSL and fiber internet services to residential and business customers.
Astound Broadband
Cable internet provider offering high-speed connections with various plan options for different usage needs.
Internet FAQ
Fiber internet offers the fastest speeds in Tyler, with some providers delivering up to 5 Gbps. Fiber connections provide symmetrical upload and download speeds, making them ideal for households with multiple users or those who work from home.
Yes, satellite providers like Viasat and HughesNet serve rural areas where cable and fiber infrastructure is limited. DSL may also be available in some locations. Speeds and reliability vary, so checking coverage at your specific address is recommended.
For basic streaming and video calls, speeds of 25-50 Mbps are sufficient. Households with multiple devices streaming simultaneously or frequent large file transfers should consider plans offering 100 Mbps or higher for consistent performance.
Natural gas service in Tyler
CenterPoint Energy is the sole natural gas provider for Tyler residents. Natural gas is commonly used throughout the city for heating, cooking, and water heating, making it an essential utility for most households. CenterPoint delivers gas through underground pipelines and charges a monthly service fee plus usage costs. Some rural areas surrounding Tyler may use propane instead of piped natural gas. Contact CenterPoint Energy at (800) 259-5544 or visit centerpointenergy.com to manage your service.
Visit CenterPoint Energy's website and click 'Start Natural Gas Service' under the Customer Service tab, or call (800) 259-5544. Submit your request at least 7 days before moving in. You'll need your Social Security number and driver's license for identification.
A deposit may be required based on credit check results, typically equal to one to two months' estimated billing. You can waive the deposit with a guaranty agreement from an existing CenterPoint customer or by providing a credit reference letter from another utility.
If you smell gas, leave the area immediately and call 911. Do not use electrical switches, phones, or anything that could create a spark while inside. Contact CenterPoint Energy after reaching a safe location to report the leak.
Common questions about utilities in Tyler
When moving to Tyler, you'll need to establish electricity service through a retail electric provider of your choice, water and sewer through the City of Tyler Utilities, natural gas through CenterPoint Energy, and internet/cable through providers like Suddenlink or AT&T. Trash collection is typically included with city water service.
Most Tyler utilities can be connected within 1-3 business days if you plan ahead. Electricity through retail providers often activates same-day or next-day. City water typically requires 24-48 hours notice. Gas connections through CenterPoint may take 2-3 business days, especially during peak moving seasons in summer months.
Generally, you'll need government-issued photo identification, your new service address, and a lease agreement or closing documents proving residency. Some providers require your Social Security number for credit checks. The City of Tyler may also request a deposit for water service if you cannot verify previous utility payment history.
As of February 2026, electricity providers and CenterPoint Energy gas service offer full online enrollment. Internet providers also support online signup. However, the City of Tyler Utilities department requires new water service customers to apply in person at their Customer Service office on West Elm Street or by phone.