Setting Up Utilities in Wichita Falls, TX
Your complete guide to setting up water, electricity, internet, and gas service in Wichita Falls, Texas.
Wichita Falls Utility Guide
Setting up utilities in Wichita Falls requires coordinating with several different providers to get your home fully connected. This guide walks you through the process for each essential service: water and sewage through the city, electricity from retail providers in the deregulated Texas market, natural gas, garbage collection, and internet options available in the area. Below you’ll find the contact information, documents needed, and steps to establish each account.
Water service in Wichita Falls
The City of Wichita Falls Utility Billing and Collections department manages water service for approximately 103,000 residents. The city’s water supply comes from Lake Arrowhead, Lake Kickapoo, and Lake Kemp, distributed through over 580 miles of pipeline and 35,000 active meters. To set up service or ask questions, contact the office at 940-761-7414 or visit wichitafallstx.gov/235/Utility-Billing-and-Collections. The Utility Collections office is located at 1300 7th Street, Room 303, open Monday through Friday, 8:00 AM to 5:00 PM.
City of Wichita Falls Utility Billing and Collections
Phone: 940-761-7414
Website: https://www.wichitafallstx.gov/235/Utility-Billing-and-Collections
Office: 1300 7th Street, Room 303, Wichita Falls, TX 76301
Sewage Service
Sewer service is provided by the City of Wichita Falls and billed together with water and refuse on a single utility bill. The city’s Wastewater Collections Department maintains 550 miles of sanitary sewer mains. Sewage is treated at the Wichita Falls Resource Recovery Facility in compliance with EPA and TCEQ regulations.
Garbage & Recycling
The City of Wichita Falls Sanitation Department provides twice-weekly trash collection included on your utility bill. Collection days depend on your location: Monday and Thursday north of Kell Freeway, Tuesday and Friday south of Kell Freeway. Containers must be out by 7:00 AM. The city offers drop-off recycling at fire stations and United Supermarkets locations, plus optional curbside organics recycling on Wednesdays. For bulk pickup or to confirm your schedule, call 940-761-7977.
You can apply online through the city website or visit the Utility Collections office at 1300 7th Street in person. Bring valid identification to protect against fraud. Service typically begins within two business days of your application.
The deposit is $102 for single-family homes and $76.50 per unit for multi-family dwellings. Business deposits start at $112. Customers outside city limits pay double. Residents 65 or older in good standing may qualify for a deposit refund.
For water emergencies such as broken water mains, call 940-761-7414. This line is available 24 hours a day. For general billing questions, the Utility Billing office is open Monday through Friday, 8:00 AM to 5:00 PM.
Electricity in Wichita Falls
Wichita Falls residents benefit from Texas’s deregulated electricity market, which allows consumers to choose their own electricity provider rather than being assigned a default utility. This competition creates a range of pricing options across the market. With over 100 plans currently available, residents can compare rates and plan structures to find options that fit their household’s energy usage patterns. Visit our full Wichita Falls electricity page for detailed provider comparisons and plan information.
Electricity Market Snapshot
Lowest rate: 8.71¢/kWh
Average rate: 15.96¢/kWh
Plans available: 109
Green energy plans: 107
Internet providers in Wichita Falls
Wichita Falls residents have access to several internet service options to meet various connectivity needs. The city is served by four internet providers offering fiber, cable, and satellite connections. Urban areas typically have access to faster wired options like fiber and cable, while satellite internet extends coverage to rural locations throughout the surrounding region.
AT&T
Major telecommunications provider offering fiber internet service with high-speed options in select Wichita Falls neighborhoods.
Suddenlink
Regional cable internet provider delivering broadband service to residential and business customers throughout the Wichita Falls area.
Viasat
Satellite internet provider offering coverage across Wichita Falls, including rural areas where wired connections may be unavailable.
HughesNet
Nationwide satellite internet service providing connectivity options for residents in areas with limited terrestrial infrastructure.
Internet FAQ
Fiber internet offers the fastest speeds in Wichita Falls, with potential speeds up to 1 Gbps. Cable internet also provides high-speed options. Availability depends on your specific address and neighborhood infrastructure.
Yes, satellite internet providers like Viasat and HughesNet offer coverage in rural areas surrounding Wichita Falls where cable and fiber infrastructure may not reach. Satellite service requires a clear view of the southern sky.
Internet availability varies by location within Wichita Falls. You can verify service availability by contacting providers directly or entering your address on their websites to confirm coverage and available speed tiers.
Natural gas service in Wichita Falls
Natural gas is commonly used in Wichita Falls homes for heating, water heaters, and cooking appliances. Atmos Energy is the sole natural gas provider for the area, as Texas has not deregulated natural gas utilities. You can reach Atmos Energy at 888-286-6700 or visit atmosenergy.com to manage your account and service needs.
Contact Atmos Energy online through their Account Center or call 888-286-6700 (Monday-Friday 7am-6pm CT). You'll need identification and your service address. An adult must be home when the technician arrives to turn on service and light pilot lights.
Deposit requirements are determined by a credit check. Providing your Social Security number helps Atmos Energy assess whether a deposit is needed. If you don't provide an SSN, a deposit is typically required. Deposits are generally refundable after 12 months of good payment history.
If you smell gas, leave the area immediately and move to a safe location. Call 911 and the Atmos Energy emergency line at 866-322-8667. Do not use light switches, phones, or anything that could create a spark while inside the affected area.
Common questions about utilities in Wichita Falls
When moving to Wichita Falls, you'll need to establish electricity service (available through multiple retail providers), water and wastewater service through the City of Wichita Falls, natural gas through Atmos Energy, and internet/cable through providers like Suddenlink or AT&T. Trash collection is typically included with city water service.
Most utilities in Wichita Falls can be connected within 1-3 business days when requested in advance. Electricity and gas typically activate within 24-48 hours. City water service usually requires 1-2 business days. Plan to initiate all utility requests at least one week before your move-in date to ensure seamless service.
Generally, you'll need a valid government-issued ID, your new service address, and a Social Security number for credit verification. The City of Wichita Falls water department may require a lease agreement or proof of property ownership. Some providers accept alternative identification or may request a security deposit instead.
Electricity providers and Atmos Energy gas service typically offer full online enrollment. Internet providers also support online signup. However, City of Wichita Falls water service may require an in-person visit to the Municipal Services Center on 7th Street or phone registration, as online options remain limited for municipal water accounts.