Explore Atlantex Power Plans
PROVIDER REVIEW
Atlantex Power Review 2026
Atlantex Power entered the Texas electricity market in October 2024 as a subsidiary of Atlantic Energy, a company with over a decade of experience serving customers across 11 deregulated markets. With a 2TIO rating of 3.7 out of 5 stars and a neutral NPS of 0, early customer feedback shows mixed experiences typical of a new market entrant. On the regulatory side, Atlantex has recorded 63 PUC complaints over the past 12 months—below the industry average of 120—suggesting reasonable compliance performance as the company establishes its Texas presence.
ATLANTEX POWER
Complete Provider Analysis
Atlantex Power distinguishes itself through flexible plan options, including Luminous Green plans featuring 100% Texas wind and solar energy, plus Free Nights and Free Weekends structures. The company offers a 90-day satisfaction guarantee allowing penalty-free plan switches. Customer service and billing clarity scores of 44/100 each indicate room for improvement in these areas. Fixed-rate contracts range from 12 to 36 months, providing options for customers who prefer rate stability.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Atlantex Power’s complaint history from the PUC database.
Total Complaints (12 mo)
63
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
39
Slamming/Cramming
5
Service Quality
0
Monthly Complaint Trends (Nov 2024 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Atlantex Power customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Critical Feedback
FINAL VERDICT
Our Recommendation
Atlantex Power: Use Caution
New entrant still finding its footing
Atlantex Power enters the Texas market as a 2024 newcomer with experienced leadership and promising plan options, but early performance metrics suggest customers should proceed carefully. The 3.7-star Google rating and neutral NPS score of 0 indicate mixed customer experiences, while both customer service and billing clarity scores sit at a modest 44/100—areas that need significant improvement. On the regulatory front, Atlantex performs better than many competitors with 63 PUC complaints over 12 months, below the industry average of 120. This suggests the company handles formal disputes reasonably well despite the lukewarm review sentiment. As a new provider backed by Atlantic Energy Texas, they offer competitive fixed rates and renewable options that may appeal to certain customers. However, until service consistency improves and more track record develops, this provider is best suited for customers comfortable with some uncertainty in exchange for potentially attractive rates.
Pros
- PUC complaints well below industry average (63 vs 120)
- Zero service quality complaints in past 12 months
- Very low slamming and cramming incidents (only 5)
- Fair overall rating at 3.7 out of 5 stars
- Fewer than half the typical industry complaint volume
Cons
- Customer service score needs improvement at 44/100
- Billing transparency score low at 44/100
- True NPS score of 0 indicates negative customer sentiment
- 39 billing-related complaints suggest confusing statements
- Below average ratings across key service metrics
Best For
- Early adopters comfortable with newer providers
- Customers prioritizing competitive fixed-rate pricing
- Those interested in renewable energy plan options
- Shoppers willing to trade proven track record for potential savings
- Customers who handle billing inquiries independently
PRICE COMPARISON
How Atlantex Power Compares
See how Atlantex Power’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Atlantex Power Avg Price
15.5¢/kWh
Market Rank
#8 of 17
vs Market Average
3.4% below
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | 4Change Energy | 13.86¢ | 7.16¢ | 19.31¢ | 35 |
| #2 | Energy Texas | 14.56¢ | 8.30¢ | 20.60¢ | 20 |
| #3 | Rhythm Energy | 15.04¢ | 8.30¢ | 20.60¢ | 16 |
| #4 | Discount Power | 15.16¢ | 7.35¢ | 22.21¢ | 26 |
| #5 | Cirro Energy | 15.16¢ | 7.35¢ | 22.21¢ | 26 |
| #6 | Constellation | 15.30¢ | 13.92¢ | 16.52¢ | 9 |
| #7 | APGE | 15.43¢ | 7.18¢ | 23.60¢ | 95 |
| #8 | Atlantex Power This Provider | 15.48¢ | 13.98¢ | 17.30¢ | 15 |
| #9 | Just Energy | 15.66¢ | 7.29¢ | 21.71¢ | 69 |
| #10 | Amigo Energy | 15.98¢ | 14.60¢ | 17.56¢ | 24 |
| #11 | Tara Energy | 16.31¢ | 15.84¢ | 16.88¢ | 5 |
| #12 | Frontier Utilities | 16.35¢ | 7.35¢ | 21.82¢ | 30 |
| #13 | Gexa Energy | 16.37¢ | 7.35¢ | 21.82¢ | 30 |
| #14 | Reliant | 16.72¢ | 11.91¢ | 23.21¢ | 44 |
| #15 | Direct Energy | 17.27¢ | 13.87¢ | 23.57¢ | 19 |
| #16 | Green Mountain | 18.80¢ | 16.92¢ | 23.61¢ | 20 |
| #17 | TXU Energy | 18.83¢ | 13.46¢ | 24.59¢ | 44 |
100% Renewable Energy Plans
Atlantex Power Green Plans
5 plans
Avg Green Price
15.8¢/kWh
Green Provider Rank
#3 of 7
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Energy Texas | 14.56¢ | 20 |
| #2 | Rhythm Energy | 15.04¢ | 16 |
| #3 | Atlantex Power This Provider | 15.81¢ | 5 |
| #4 | Gexa Energy | 16.37¢ | 30 |
| #5 | Reliant | 18.42¢ | 5 |
| #6 | Green Mountain | 18.80¢ | 20 |
| #7 | TXU Energy | 19.76¢ | 5 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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