Explore Atlantex Power Plans
PROVIDER REVIEW
Atlantex Power Review 2026
Atlantex Power entered the Texas electricity market in October 2024 as a subsidiary of Atlantic Energy, a company with over a decade of experience serving customers across 11 states. Despite being new to Texas, the provider has quickly established a presence through customer acquisitions and competitive plan offerings. With a 2TurnItOn rating of 3.7 out of 5 stars and a neutral NPS of 0, customer sentiment shows room for growth. On the regulatory side, Atlantex Power has recorded 34 PUC complaints over the past 12 months—well below the industry average of 120.
ATLANTEX POWER
Complete Provider Analysis
Atlantex Power differentiates itself with a 90-day satisfaction guarantee, allowing customers to switch plans penalty-free. The provider offers fixed-rate contracts ranging from 12 to 36 months, along with Free Nights and Free Weekends options. Their Luminous Green plans feature 100% Texas wind and solar energy for environmentally conscious consumers. While customer service and billing clarity scores of 44/100 each suggest areas needing improvement, the company’s experienced parent organization and below-average complaint record provide some reassurance for prospective customers.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Atlantex Power’s complaint history from the PUC database.
Total Complaints (12 mo)
34
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
20
Slamming/Cramming
4
Service Quality
0
Monthly Complaint Trends (Nov 2024 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Atlantex Power customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“Signed up online and the process was incredibly smooth. The rates were clearly explained upfront with no hidden fees. Been with them for 6 months now and my bills have been consistent with what I was quoted.”
Verified
“Had a billing question and called customer service. The representative was patient and walked me through everything. Issue was resolved in one call, which is rare these days.”
Verified
“Switched from my previous provider and saved about $40 a month. The transition was seamless with no gap in service. Their online portal makes it easy to track usage.”
Critical Feedback
Verified
“My first bill was higher than the estimate I received during signup. When I called, they explained it was due to delivery charges that weren’t clearly outlined. Wish this had been more transparent upfront.”
Verified
“Tried to cancel before my contract ended and the early termination fee was steep. The fee was in the contract, but the sales rep downplayed it when I signed up. Read the fine print carefully.”
FINAL VERDICT
Our Recommendation
Atlantex Power: Use Caution
Promising newcomer still finding its footing
Atlantex Power enters the Texas market with veteran leadership and strong financial backing, but early performance indicators suggest customers should proceed carefully. The 3.7-star Google rating and neutral NPS score of 0 reflect a mixed reception from early adopters. Customer service and billing clarity scores both sit at 44/100, indicating room for improvement in day-to-day operations. On a positive note, the company’s regulatory record shows only 34 PUC complaints over 12 months—well below the industry average of 120—suggesting fewer serious disputes reach formal channels. As a 2024 startup, Atlantex is still establishing its operational processes. The combination of competitive fixed rates and renewable options may appeal to some, but the mediocre customer experience scores warrant caution until the company matures.
Pros
- Very low PUC complaints at 34 vs industry average 120
- Zero service quality complaints in past 12 months
- Fair overall rating at 3.7 out of 5 stars
- Minimal slamming and cramming issues with only 4 complaints
- Complaint rate 72% below industry average
Cons
- Neutral NPS score of 0 indicates weak customer loyalty
- Customer service needs improvement at 44 out of 100
- Billing transparency score low at 44 out of 100
- 20 billing-related complaints suggest confusing statements
- Below average scores in key customer experience metrics
Best For
- Early adopters comfortable with newer providers
- Customers prioritizing low fixed rates over service track record
- Those interested in renewable energy plan options
- Shoppers willing to trade proven reliability for competitive pricing
- Customers in The Woodlands area seeking local provider options
PRICE COMPARISON
How Atlantex Power Compares
See how Atlantex Power’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Atlantex Power Avg Price
14.3¢/kWh
Market Rank
#6 of 17
vs Market Average
5.4% below
Market Average
15.1¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.08¢ | 6.84¢ | 17.80¢ | 24 |
| #2 | Constellation | 13.50¢ | 12.62¢ | 14.23¢ | 9 |
| #3 | Energy Texas | 13.70¢ | 6.84¢ | 17.80¢ | 24 |
| #4 | 4Change Energy | 14.15¢ | 6.70¢ | 19.31¢ | 39 |
| #5 | Gexa Energy | 14.16¢ | 6.70¢ | 21.42¢ | 35 |
| #6 | Atlantex Power This Provider | 14.31¢ | 13.00¢ | 15.70¢ | 10 |
| #7 | Discount Power | 14.48¢ | 6.76¢ | 19.65¢ | 31 |
| #8 | APGE | 14.88¢ | 6.60¢ | 23.40¢ | 89 |
| #9 | Just Energy | 14.92¢ | 8.67¢ | 22.21¢ | 69 |
| #10 | Amigo Energy | 15.01¢ | 14.24¢ | 16.07¢ | 23 |
| #11 | Tara Energy | 15.24¢ | 15.12¢ | 15.38¢ | 5 |
| #12 | Frontier Utilities | 15.25¢ | 6.70¢ | 21.42¢ | 30 |
| #13 | Cirro Energy | 15.47¢ | 6.78¢ | 19.65¢ | 26 |
| #14 | Reliant | 16.53¢ | 12.39¢ | 20.59¢ | 41 |
| #15 | Direct Energy | 16.94¢ | 14.44¢ | 20.15¢ | 21 |
| #16 | TXU Energy | 17.88¢ | 13.87¢ | 22.86¢ | 30 |
| #17 | Payless Power | 18.64¢ | 18.32¢ | 19.19¢ | 8 |
100% Renewable Energy Plans
Atlantex Power Green Plans
5 plans
Avg Green Price
14.6¢/kWh
Green Provider Rank
#3 of 4
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Rhythm Energy | 12.08¢ | 24 |
| #2 | Energy Texas | 13.70¢ | 24 |
| #3 | Atlantex Power This Provider | 14.56¢ | 5 |
| #4 | Gexa Energy | 15.27¢ | 30 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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