Explore Gexa Energy Plans
PROVIDER REVIEW
Gexa Energy Review 2026
Gexa Energy has been serving Texas electricity customers since 2002, making it one of the original retail electric providers when the state deregulated its energy market. Now owned by NextEra Energy, the world’s largest renewable energy generator, Gexa transitioned to 100% renewable energy across all residential plans in 2020. Customer sentiment is strong, with a 4.8-star rating and an NPS of 78, indicating high satisfaction. However, with 126 PUC complaints over the past 12 months—slightly above the industry average of 120—there’s room for improvement on the regulatory front.
GEXA ENERGY
Complete Provider Analysis
Gexa Energy’s customer service score of 81/100 reflects generally positive interactions, though its billing clarity score of 48/100 suggests some customers find invoices difficult to understand. Having served over 1.6 million Texas households, Gexa combines longevity with a modern commitment to green energy. For shoppers prioritizing renewable plans from an established provider, Gexa presents a competitive option—though prospective customers should review plan details carefully to avoid billing confusion.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Gexa Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
108
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
66
Slamming/Cramming
7
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Gexa Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I had a fantastic experience with Steven today. I called to renew my plan and he did an outstanding job getting me a great rate that I am very pleased with. I asked to be transferred to the billing dept regarding a question and a concern I had about my future statements. He quickly transferred me to Roberto in billing. Roberto patiently listened and very quickly resolved my concern. Both agents provided very good customer service. This is why I choose to stay with Gexa Energy!”
Verified
“First time having to buy electricity for my new home, and thanks to Billy he made it super easy and understandable. He was so helpful in finding the right plan for me and my wife.”
Verified
“Really easy to set up. My call was less than 20 minutes and despite this being my first electricity contract ever, I didn’t pay a deposit because I have a decent credit score. Try them out, they’re a college student friendly company with a lot of plans. There will be a professional with your best interest in mind helping you weigh the options. Good luck!”
Verified
“We had a billing issue and our contract was up for renewal. Hector worked with us to give options. After considering them we called back and Stephen found an even better option. We renewed. Stephen transferred us to the billing department where Ivan straightened out that issue. Service by all three was very good.”
Verified
“Rates may not always be the lowest but they are competitive, and if you call you are more likely to get a better deal. Customer service is excellent, and Franco really helped me out.”
Critical Feedback
Verified
“Service contract terms didn’t work out as expected. The actual per-kWh cost ended up higher once usage and fees were included, and the early termination fee made the plan less attractive for me. It was not the right fit for my needs.”
Verified
“Paying way too much even in the off season. The plans were deceiving and will not be signing up again once my contract ends. I can’t wait to move companies!”
Verified
“One star is generous here. Charged me close to $100 for electricity I didn’t use. You will jump through hoops just trying to disconnect from this provider. Absolute atrocity.”
FINAL VERDICT
Our Recommendation
Gexa Energy: Recommended
Strong choice for renewable energy seekers
Gexa Energy earns our recommendation as a solid choice for Texas electricity customers, particularly those prioritizing renewable energy. Backed by NextEra Energy and with over two decades of experience, Gexa has established itself as a pioneer in Texas green energy. Customer sentiment is notably strong, with an impressive 4.8-star rating and a True NPS of 78, indicating high customer loyalty. Their customer service score of 81/100 reflects responsive support. However, there are areas for improvement: billing clarity scores just 48/100, suggesting some customers find invoices confusing. On the regulatory front, Gexa logged 126 PUC complaints over 12 months—slightly above the industry average of 120—which warrants attention but isn’t alarming. Overall, Gexa delivers competitive rates with genuine renewable energy commitment, making them well-suited for environmentally conscious customers who prioritize service quality.
Pros
- Excellent overall rating with 4.8 out of 5 stars
- Strong customer loyalty with NPS score of 78
- Customer service rated excellent at 81/100
- Zero service quality complaints filed with PUC
- Very low slamming and cramming complaints (only 9)
- Highly positive customer sentiment across reviews
Cons
- Billing transparency needs improvement at 48/100 score
- PUC complaints above industry average (126 vs 120)
- 77 billing-related complaints about confusing statements
- Bills may be difficult to understand clearly
- Credit explanations and notifications lack clarity
Best For
- Customers seeking renewable energy plans
- Those who value responsive customer service
- Shoppers looking for competitive low rates
- Environmentally conscious households
- Customers comfortable reviewing bills carefully
PRICE COMPARISON
How Gexa Energy Compares
See how Gexa Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Gexa Energy Avg Price
16.5¢/kWh
Market Rank
#13 of 17
vs Market Average
2.7% above
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.87¢ | 7.37¢ | 20.60¢ | 24 |
| #2 | Energy Texas | 13.70¢ | 7.37¢ | 20.60¢ | 28 |
| #3 | 4Change Energy | 13.96¢ | 7.34¢ | 19.31¢ | 35 |
| #4 | Atlantex Power | 14.82¢ | 13.43¢ | 16.50¢ | 15 |
| #5 | Constellation | 14.94¢ | 13.82¢ | 15.93¢ | 11 |
| #6 | Cirro Energy | 15.22¢ | 7.48¢ | 22.21¢ | 26 |
| #7 | Discount Power | 15.27¢ | 7.48¢ | 22.21¢ | 26 |
| #8 | APGE | 15.36¢ | 6.90¢ | 23.60¢ | 94 |
| #9 | Just Energy | 15.98¢ | 6.94¢ | 21.71¢ | 69 |
| #10 | Amigo Energy | 16.24¢ | 15.00¢ | 17.56¢ | 24 |
| #11 | Tara Energy | 16.42¢ | 16.03¢ | 16.88¢ | 5 |
| #12 | Frontier Utilities | 16.46¢ | 7.52¢ | 21.82¢ | 30 |
| #13 | Gexa Energy This Provider | 16.48¢ | 7.52¢ | 21.82¢ | 30 |
| #14 | Reliant | 16.63¢ | 11.95¢ | 23.21¢ | 41 |
| #15 | Direct Energy | 17.66¢ | 14.50¢ | 23.58¢ | 20 |
| #16 | TXU Energy | 18.26¢ | 10.93¢ | 24.59¢ | 43 |
| #17 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 19.53¢ | 19.03¢ | 19.78¢ | 8 |
100% Renewable Energy Plans
Gexa Energy Green Plans
30 plans
Avg Green Price
16.5¢/kWh
Green Provider Rank
#4 of 5
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Rhythm Energy | 12.87¢ | 24 |
| #2 | Energy Texas | 13.70¢ | 28 |
| #3 | Atlantex Power | 15.10¢ | 5 |
| #4 | Gexa Energy This Provider | 16.48¢ | 30 |
| #5 | Green Mountain | 18.94¢ | 20 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
Choose Your Gexa Energy Plan
Showing plans for ZIP —
Great choice!
