Explore Energy Texas Plans
PROVIDER REVIEW
Energy Texas Review 2026
Energy Texas launched in 2021 as a Houston-based retail electricity provider operating under the Rhythm Energy umbrella while maintaining its own distinct brand identity. With a 4.6-star rating and a Net Promoter Score of 63, customer sentiment trends positive for this relatively new market entrant. The company’s regulatory record shows 57 PUC complaints over the past 12 months, well below the industry average of 120. Their 30-Day Test Drive offer reflects confidence in their straightforward, fixed-rate approach, though billing clarity scores suggest some room for improvement in customer communication.
ENERGY TEXAS
Complete Provider Analysis
Energy Texas positions itself around simplicity, offering fixed-rate plans without complex tiers or hidden fees. The company benefits from Rhythm Energy’s operational infrastructure while cultivating its own customer experience. Service-related feedback shows moderate satisfaction with a customer service score of 60 out of 100. Their refer-a-friend program has generated positive word-of-mouth, contributing to steady growth since launch. For customers prioritizing straightforward pricing over extensive plan options, Energy Texas represents a viable choice worth comparing against other fixed-rate providers.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Energy Texas’s complaint history from the PUC database.
Total Complaints (12 mo)
57
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
32
Slamming/Cramming
6
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Energy Texas customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“If y’all have questions or are looking to purchase a new plan, call and ask for Saul. This man was very informed, professional, and passionate about his employer (green flag) – been in the industry for 11 years. I was calling Energy Texas to end my service, but he managed to keep my business. As a whole, their plans have been pretty straightforward… 500kwh-2000kwh, all pricing is the same.”
Verified
“Super rates and extremely easy to switch to the No Bull 12 month plan. Then I had a question after I got my confirmation my electricity switched, called them, and got a live person who answered my question fully.”
Verified
“Very easy process with consistent kWh price and no usage or base charge. Also with the $5 auto pay credit you don’t have to pay that Centerpoint fee basically. First time having my own electricity and I feel safe and comfortable rather than with other companies that scream scam.”
Verified
“I called instead of picking an electric company online because I was getting very frustrated with so many options. Jay was so helpful to help me pick a company that would be just right for my needs! With his guidance I was able to complete my application with what I needed in record time with NO frustration!! Thank you, Jay!!”
Verified
“Energy Texas has been very easy to work with with a seamless transition from my previous electricity provider. They offer multiple plans all of which are extremely competitive.”
Critical Feedback
Verified
“Very disappointed with Energy Texas. I paid $82 for my previous billing cycle, then received a $72 bill covering only 18 days. The billing does not make sense based on my expectations and usage. When customers see such large differences in such a short period, it raises serious concerns about billing transparency. Electricity providers should make charges clear and easy to verify. Based on my experience, I cannot recommend Energy Texas.”
Verified
“We’ll see how they follow up with customer service, but I enrolled in one plan with one rate, and got registered for a different plan and nearly double the rate. So far, pretty terrible.”
Verified
“What’s the point of a sales team if they aren’t selling me anything. By far the worst experience I have ever encountered in trying to set up my service. After ten separate 30 minute phone calls with the sales team over weeks, still not able to process my application. The rate was perfect for what I needed for my 8-unit property, but not even worth the savings I would have gotten. I wish I had that time back.”
FINAL VERDICT
Our Recommendation
Energy Texas: Recommended
Straightforward pricing with strong customer satisfaction
Energy Texas earns our recommendation as a solid choice for Texans seeking uncomplicated electricity service. Backed by Rhythm Energy and founded in 2021, the company delivers on its ‘no bull’ promise with simple, fixed-rate plans. Customer sentiment is notably positive, with a 4.6-star Google rating and a True NPS of 63, indicating strong customer loyalty. The customer service score of 60/100 is respectable, though the billing clarity score of 56/100 suggests some room for improvement in invoice transparency. On the regulatory front, Energy Texas performs well with only 57 PUC complaints over 12 months—less than half the industry average of 120. While the company lacks bells and whistles, that’s precisely the point. For customers who want predictable rates without navigating complex plan structures, Energy Texas delivers a refreshingly simple experience.
Pros
- Excellent 4.6/5.0 star rating indicates high customer satisfaction
- Strong NPS score of 63 shows customers recommend them
- Only 57 complaints vs 120 industry average annually
- Zero service quality complaints in past 12 months
- Good customer service score of 60/100
- Billing transparency score of 56 exceeds basic expectations
Cons
- Billing clarity could improve (56/100 transparency score)
- 32 billing-related complaints suggest some statement confusion
- Customer service score good but not exceptional at 60/100
- 6 slamming/cramming complaints warrant some caution
- Room for improvement in bill communication clarity
Best For
- Customers who prefer simple, fixed-rate plans without gimmicks
- Those frustrated by complicated energy contracts
- Budget-conscious households wanting predictable monthly bills
- First-time energy shoppers seeking a straightforward option
- Customers who value low complaint records and regulatory standing
PRICE COMPARISON
How Energy Texas Compares
See how Energy Texas’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Energy Texas Avg Price
13.7¢/kWh
Market Rank
#3 of 17
vs Market Average
13.6% below
Market Average
15.8¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.13¢ | 6.60¢ | 17.24¢ | 24 |
| #2 | 4Change Energy | 13.67¢ | 6.50¢ | 19.21¢ | 35 |
| #3 | Energy Texas This Provider | 13.68¢ | 6.60¢ | 17.24¢ | 24 |
| #4 | Atlantex Power | 14.14¢ | 12.63¢ | 15.70¢ | 10 |
| #5 | Constellation | 14.27¢ | 13.12¢ | 15.32¢ | 11 |
| #6 | APGE | 14.92¢ | 6.40¢ | 23.40¢ | 94 |
| #7 | Cirro Energy | 15.54¢ | 6.79¢ | 22.21¢ | 31 |
| #8 | Frontier Utilities | 15.58¢ | 6.78¢ | 21.82¢ | 30 |
| #9 | Discount Power | 15.59¢ | 6.79¢ | 22.21¢ | 31 |
| #10 | Gexa Energy | 15.60¢ | 6.78¢ | 21.82¢ | 30 |
| #11 | Just Energy | 15.85¢ | 6.24¢ | 23.51¢ | 69 |
| #12 | Reliant | 16.23¢ | 11.95¢ | 20.61¢ | 39 |
| #13 | Amigo Energy | 16.54¢ | 15.40¢ | 17.83¢ | 24 |
| #14 | Tara Energy | 16.82¢ | 16.49¢ | 17.20¢ | 5 |
| #15 | Direct Energy | 17.78¢ | 14.50¢ | 23.58¢ | 25 |
| #16 | TXU Energy | 18.62¢ | 13.53¢ | 24.59¢ | 39 |
| #17 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 18.96¢ | 18.73¢ | 19.28¢ | 8 |
100% Renewable Energy Plans
Energy Texas Green Plans
24 plans
Avg Green Price
13.7¢/kWh
Green Provider Rank
#2 of 5
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Rhythm Energy | 12.13¢ | 24 |
| #2 | Energy Texas This Provider | 13.68¢ | 24 |
| #3 | Atlantex Power | 14.36¢ | 5 |
| #4 | Gexa Energy | 15.60¢ | 30 |
| #5 | Green Mountain | 18.94¢ | 20 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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