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PROVIDER REVIEW
Reliant Review 2026
Reliant Energy has established itself as one of Texas’s most recognized retail electricity providers, serving the deregulated market since 2000. Customer reviews reflect generally positive experiences, with a 4.4-star rating and a True NPS of 53, indicating solid overall satisfaction. However, the provider’s regulatory track record shows 399 PUC complaints over the past 12 months—above the industry average of 120. Additionally, a Billing Clarity Score of 38/100 suggests some customers find their bills difficult to understand, an area worth monitoring.
RELIANT
Complete Provider Analysis
When evaluating Reliant, prospective customers should weigh the company’s strong brand presence and customer service score of 61/100 against its higher-than-average complaint volume with Texas regulators. The gap between positive review sentiment and PUC complaint data suggests experiences can vary significantly. Shoppers should carefully review plan documents, particularly regarding billing structures and contract terms, before committing to service.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Reliant’s complaint history from the PUC database.
Total Complaints (12 mo)
399
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
184
Slamming/Cramming
28
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Reliant customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I called Reliant yesterday. My husband & I just recently moved within Salado. We haven’t been receiving all our mail especially the bills. My husband received a message from Reliant saying we owed money & we were late on payment. So I called & the Rep was very helpful. I was able to pay over the phone & even signed up for automatic payment. I was very relieved. The Rep listened to my needs. We have had Reliant for years. I’m glad they have real people to talk to on the phone who know what they’re doing.”
Verified
“We just experienced a major ice and snow storm here in Texas where we get this weather 1-2 times each decade. We lost power on the first day and I was already getting text messages from Reliant letting me know what to expect and giving me info about when the power would be back and what to do while I waited. They were very responsive, proactive, and transparent. It was a good feeling to get access to actual people who responded and had answers.”
Verified
“SUNRUN suggested working with Reliant for our new solar panel/Tesla backup system and the process was so seamless I would not believe it. I told my wife Shannon, NO WAY it is this simple when she presented it to me. The way both apps work and the service as well as the energy created by the SUNRUN system is mind-blowing. RELIANT made sure this was seamless. Now 60% of what we produce goes back to the grid!”
Verified
“I’ve been with Reliant for over 20 years and as a long-time customer, they offer great rates, a variety of renewal plans, notifications, weekly energy usage emails and are easy to do business with.”
Verified
“For a landlord, Reliant has always been very easy to deal with. A mere phone call can transfer my account on and off with any client moving in or out with service change as necessary. Thank you Reliant for being so customer friendly.”
Critical Feedback
Verified
“I disconnected my service but they continued charging me the monthly fees. I called customer services and they told me to pay for the fees and they will issue the refund. I did but never seen the refund money. I used Tesla Energy and it’s much more straightforward. Their customer service will try selling you many upsale options. My latest bill was $46.15 for +300 KW (150kw for charging EV with $14.5 fee).”
Verified
“A Reliant representative came to my door, a nice gentleman, outgoing and friendly. He promised if I switch to Reliant that I would get lower rates, they’d pay the last bill of my current provider, no early cancellation fee, and my first 3 months would be on them (up to $150). None of it was true. When I sent them my last bill from TXU they didn’t know why and refused to pay it, and they said they were not going to give my first 3 months free either.”
Verified
“Worst service. I asked for better rates that they were offering online, the guy said that I have to cancel my account, pay the $400 cancellation fee, then get the new rate. I might as well leave them and get a new service provider! Sadly I was new to the area and got into a locked plan – never again. Waiting for the term to get over or find a new provider.”
FINAL VERDICT
Our Recommendation
Reliant: Conditionally Recommended
Strong satisfaction scores tempered by billing concerns
Reliant earns a conditional recommendation based on a mixed but generally positive profile. Customer sentiment is notably strong, with a 4.4-star Google rating and a True NPS of 53, indicating that most customers would recommend the service. The customer service score of 61/100 reflects adequate support experiences. However, two significant concerns emerge: the billing clarity score of just 38/100 suggests customers frequently find charges confusing or unexpected, and PUC complaints over the past 12 months total 399—more than three times the industry average of 120. These regulatory filings represent a separate data point from reviews and warrant attention. Reliant may work well for customers who prioritize responsive service and don’t mind scrutinizing their bills carefully, but those seeking straightforward billing or minimal hassle should weigh these factors.
Pros
- Strong 4.4/5.0 star rating indicates good overall performance
- Excellent customer loyalty with NPS score of 53
- Above average customer service score of 61/100
- Zero service quality complaints filed with PUC
- Positive customer sentiment reflects reliable energy delivery
- Good reputation supported by multiple performance metrics
Cons
- Billing transparency needs improvement at just 38/100
- PUC complaints 3x higher than industry average (399 vs 120)
- 184 billing-related complaints suggest confusing statements
- 28 slamming/cramming complaints raise enrollment concerns
- Bill clarity issues may frustrate budget-conscious customers
Best For
- Customers who value responsive customer service interactions
- Those comfortable reviewing bills for accuracy each month
- Shoppers prioritizing overall satisfaction over billing simplicity
- Customers willing to advocate for themselves if issues arise
- Those who research plan terms thoroughly before signing
PRICE COMPARISON
How Reliant Compares
See how Reliant’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Reliant Avg Price
16.2¢/kWh
Market Rank
#12 of 17
vs Market Average
2.5% above
Market Average
15.8¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.13¢ | 6.60¢ | 17.24¢ | 24 |
| #2 | 4Change Energy | 13.67¢ | 6.50¢ | 19.21¢ | 35 |
| #3 | Energy Texas | 13.68¢ | 6.60¢ | 17.24¢ | 24 |
| #4 | Atlantex Power | 14.14¢ | 12.63¢ | 15.70¢ | 10 |
| #5 | Constellation | 14.27¢ | 13.12¢ | 15.32¢ | 11 |
| #6 | APGE | 14.92¢ | 6.40¢ | 23.40¢ | 94 |
| #7 | Cirro Energy | 15.54¢ | 6.79¢ | 22.21¢ | 31 |
| #8 | Frontier Utilities | 15.58¢ | 6.78¢ | 21.82¢ | 30 |
| #9 | Discount Power | 15.59¢ | 6.79¢ | 22.21¢ | 31 |
| #10 | Gexa Energy | 15.60¢ | 6.78¢ | 21.82¢ | 30 |
| #11 | Just Energy | 15.85¢ | 6.24¢ | 23.51¢ | 69 |
| #12 | Reliant This Provider | 16.23¢ | 11.95¢ | 20.61¢ | 39 |
| #13 | Amigo Energy | 16.54¢ | 15.40¢ | 17.83¢ | 24 |
| #14 | Tara Energy | 16.82¢ | 16.49¢ | 17.20¢ | 5 |
| #15 | Direct Energy | 17.78¢ | 14.50¢ | 23.58¢ | 25 |
| #16 | TXU Energy | 18.62¢ | 13.53¢ | 24.59¢ | 39 |
| #17 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 18.96¢ | 18.73¢ | 19.28¢ | 8 |
No 100% Renewable Plans
Reliant does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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