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PROVIDER REVIEW
Reliant Review 2026
Reliant Energy has established itself as one of Texas’s most recognized retail electricity providers, serving millions of customers since entering the deregulated market. Customer reviews reflect generally positive experiences, with a 4.5-star rating and a True NPS of 53, indicating solid overall satisfaction. However, the picture is more nuanced: while customer service scores reasonably well at 61/100, billing clarity presents challenges at 38/100. Additionally, Reliant’s 498 PUC complaints over the past year significantly exceed the industry average of 120, suggesting regulatory concerns worth considering alongside otherwise favorable customer sentiment.
RELIANT
Complete Provider Analysis
When evaluating Reliant, prospective customers should weigh the company’s strong brand recognition and generally positive review sentiment against documented pain points. The lower billing clarity score suggests some customers find charges or plan terms confusing, which may contribute to the elevated PUC complaint volume. As with any provider, carefully reviewing contract terms, understanding rate structures, and comparing plans through objective tools can help ensure the best fit for your household’s energy needs.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Reliant’s complaint history from the PUC database.
Total Complaints (12 mo)
498
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
222
Slamming/Cramming
36
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Reliant customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“We just experienced a major ice and snow storm here in Texas where we get this weather 1-2 times each decade. We lost power on the first day and I was already getting text messages from Reliant letting me know what to expect and giving me info about when the power will be back and what to do now. They were very responsive, proactive, and transparent. It was a good feeling to get access to actual people who responded and had answers.”
Verified
“I’ve been with Reliant for over 20 years and as a long-time customer, they offer great rates, a variety of renewal plans, notifications, weekly energy usage emails, and are easy to do business with.”
Verified
“SUNRUN suggested working with Reliant for our new solar panel/Tesla backup system and the process was so seamless I would not believe you if you told me it would be this simple. The way both apps work and the energy created by the SUNRUN system is mind-blowing. RELIANT made sure this was seamless. Now 60% of what we produce goes back to the grid!”
Verified
“During the death of my partner I had a rough experience with customer service not understanding my need to have billing in my name. I ended up reaching out to the remediation team for assistance. The person who helped me, Giselle, was WONDERFUL. She was very compassionate, understood my situation, and helped me re-establish a plan. I’m grateful for her patience and kindness.”
Verified
“I don’t know how our electricity is so low monthly but we do the eco thing on our Google Nest and are enrolled in a low usage plan along with free nights. We pay between $45-$60 monthly for a 2 bedroom, 2 bath! It’s lovely! Never switching unless I can find free nights and weekends somewhere else, which is doubtful!”
Critical Feedback
Verified
“A Reliant representative came to my door – a nice, friendly gentleman. He promised if I switched to Reliant I would get lower rates, they’d pay my last bill from my current provider, no early cancellation fee, and my first 3 months would be on them (up to $150). None of it was true. When I sent them my last bill from TXU, they didn’t know why and refused to pay it, and said they weren’t going to give my first 3 months free.”
Verified
“My utility bill is over a hundred dollars for a one bedroom apartment. The utility fee is $71 for the energy I use, but they tack on a $42 delivery fee from Centerpoint. This delivery fee fluctuates with usage and is more than half of the cost of the actual energy I use. I would support small business energy companies before I ever sign on with Reliant again. Absolutely ridiculous.”
Verified
“I’ve been a customer for over 30 years. Recently I mailed a check to pay my bill and it never arrived. I wish Reliant would contact me if it’s late rather than let it accrue for another payment period. I ended up with a late fee plus a fee for using my credit card. If you’re a long-time customer and a bill is not paid on time, Reliant should know something is wrong and reach out. Just a suggestion.”
FINAL VERDICT
Our Recommendation
Reliant: Conditionally Recommended
Strong satisfaction scores tempered by billing concerns
Reliant presents a mixed but ultimately positive picture for Texas electricity shoppers. The provider earns strong marks in customer satisfaction, with an impressive 4.5-star Google rating and a True NPS of 53, indicating most customers would recommend the service. Customer service scores a respectable 61/100, suggesting generally positive support experiences. However, prospective customers should note two significant concerns: billing clarity scores just 38/100, meaning invoices may require extra attention to understand, and PUC complaints over the past 12 months total 498—more than four times the industry average of 120. This regulatory record warrants consideration, even as review sentiment remains favorable. Reliant works best for customers who prioritize service quality and can tolerate occasional billing complexity, particularly those comfortable monitoring their accounts closely.
Pros
- Excellent overall rating at 4.5 out of 5 stars
- Strong customer loyalty with NPS score of 53
- Good customer service score of 61 out of 100
- Zero service quality complaints filed with PUC
- Positive customer sentiment indicates reliable energy delivery
- Well-established provider with strong reputation metrics
Cons
- Billing transparency score of 38/100 needs significant improvement
- PUC complaints at 498 are 4x above industry average
- 222 billing-related complaints suggest confusing bill statements
- 36 slamming/cramming complaints raise enrollment concern flags
- Bill clarity issues may cause customer confusion and frustration
Best For
- Customers who prioritize responsive customer service
- Those comfortable reviewing bills carefully each month
- Shoppers who value brand reputation and stability
- Customers who prefer established, well-known providers
- Those willing to engage with customer support when needed
PRICE COMPARISON
How Reliant Compares
See how Reliant’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Reliant Avg Price
16.7¢/kWh
Market Rank
#14 of 17
vs Market Average
3.3% above
Market Average
16.2¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | 4Change Energy | 13.86¢ | 7.16¢ | 19.31¢ | 35 |
| #2 | Energy Texas | 14.54¢ | 8.30¢ | 20.60¢ | 24 |
| #3 | Cirro Energy | 15.07¢ | 7.35¢ | 22.21¢ | 26 |
| #4 | Rhythm Energy | 15.09¢ | 8.30¢ | 20.60¢ | 16 |
| #5 | Discount Power | 15.12¢ | 7.35¢ | 22.21¢ | 26 |
| #6 | Constellation | 15.30¢ | 13.92¢ | 16.52¢ | 9 |
| #7 | APGE | 15.39¢ | 7.18¢ | 23.60¢ | 95 |
| #8 | Atlantex Power | 15.48¢ | 13.98¢ | 17.30¢ | 15 |
| #9 | Just Energy | 15.66¢ | 7.29¢ | 21.71¢ | 69 |
| #10 | Amigo Energy | 15.97¢ | 14.60¢ | 17.56¢ | 24 |
| #11 | Tara Energy | 16.31¢ | 15.84¢ | 16.88¢ | 5 |
| #12 | Frontier Utilities | 16.35¢ | 7.35¢ | 21.82¢ | 30 |
| #13 | Gexa Energy | 16.37¢ | 7.35¢ | 21.82¢ | 30 |
| #14 | Reliant This Provider | 16.72¢ | 11.91¢ | 23.21¢ | 46 |
| #15 | Direct Energy | 17.58¢ | 13.87¢ | 23.57¢ | 20 |
| #16 | Green Mountain | 18.80¢ | 16.92¢ | 23.61¢ | 20 |
| #17 | TXU Energy | 18.83¢ | 13.46¢ | 24.59¢ | 44 |
| #18 | Payless Power | 19.04¢ | 18.55¢ | 19.43¢ | 8 |
100% Renewable Energy Plans
Reliant Green Plans
5 plans
Avg Green Price
18.4¢/kWh
Green Provider Rank
#5 of 7
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Energy Texas | 14.54¢ | 24 |
| #2 | Rhythm Energy | 15.09¢ | 16 |
| #3 | Atlantex Power | 15.81¢ | 5 |
| #4 | Gexa Energy | 16.37¢ | 30 |
| #5 | Reliant This Provider | 18.42¢ | 5 |
| #6 | Green Mountain | 18.80¢ | 20 |
| #7 | TXU Energy | 19.76¢ | 5 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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