Explore TXU Energy Plans
PROVIDER REVIEW
TXU Energy Review 2026
TXU Energy stands as Texas’s oldest electricity provider, with roots stretching back to 1882 when its predecessor first illuminated Dallas. Now serving approximately 1.7-2 million households, TXU maintains a strong customer sentiment profile with a 4.7-star rating and an NPS of 69. The company’s regulatory record shows 555 PUC complaints over the past 12 months—above the 202-complaint average among tracked providers, though this raw count isn’t adjusted for TXU’s significantly larger customer base. Notable offerings include innovative plans like Free Nights and Solar Days.
TXU ENERGY
Complete Provider Analysis
Backed by Fortune 500 parent company Vistra Corp, TXU Energy offers 24/7 customer support and has provided over $84 million in assistance through its TXU Energy Aid program since 1983. Customer service scores well at 77/100, though billing clarity ratings suggest room for improvement at 30/100. The provider has earned multiple J.D. Power recognitions and continues to serve customers seeking plan variety from an established Texas institution.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology scores each customer review and filters out spam, off-topic and employee reviews to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
We analyze each provider’s Google customer reviews and score every review on a 1-10 recommendation scale. Reviews that are spam, off-topic, or written by employees are filtered out. NPS is the percentage of promoters (9-10) minus the percentage of detractors (1-6), mapped to a 3.0-5.0 star scale.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is TXU Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
555
Avg. Across 15 Providers
202
Billing
247
Service & Disconnection
223
Slamming/Cramming
72
Other
13
Monthly Complaint Trends (Jan 2022 – Sep 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, and starting or providing service, plus complaints about improper disconnection, insufficient notice before disconnection, or reconnection after payment.
Complaints the PUC files outside the billing, service, and slamming/cramming categories.
CUSTOMER REVIEWS
What Customers Are Saying
Recent Google reviews from TXU Energy customers, quoted as written (long reviews are shortened). We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
“I had left TXU for another provider and then had questions about my new bill compared to TXU. I went to the TXU website and started a chat with Jorge Fernando. He spent over half an hour helping me compare plans and answer questions. Then he assisted me with switching back to TXU – where I have had my service for over 25 years. He was respectful and patient, efficient and professional. He is a real asset to TXU and a real blessing to me. GOLD STAR JORGE! And a thank you to TXU in general for paying my fee to switch back and for making my plan affordable.”
“Dasmin , did an exceptional job and went above and beyond to ensure my power was restored by staying on a lengthy call even after her shift was completed by the okay from management to continue with assisting me. Dasmin provided professional exceptional service and explained everything that she initiated throughout the process. After providing care she assisted with calling out a requested technician, implemented what do do if power isn’t restored and was overall a gem in the stressful situation. It would be amazing to see her receive a raise and or bonus after the amount of support i…”
“Jose Carlos was very helpful and professional. He clearly explained the plan, answered all of my questions, and made the switching process simple and easy. I really appreciated his patience and excellent customer service.”
“We are moving to a new home. I used the Chat option and was able to easily set up service at new home and discontinue service at our current home.”
“I had to reach out for customer assistance and had a horrible time getting through, to the point of losing my mind because I had tried for 3 days, to TXU but I finally got ahold of a live agent (Paola Julissa) and the experience was fantastic. She was helpful, understanding, compassionate, patient everything that you would want customer service agent but generally can’t find these days. It truly was a nice experience considering the circumstance.”
Critical Feedback
“One of the worst electricity billing experiences I have ever had. Do not even try choosing TXU Energy. TXU Energy charged me $719.75 for only 31 days in a roughly 2,000-square-foot home, despite what I consider very limited/normal household use. The bill shows 3,224 kWh, but the pricing structure is what makes this feel completely unfair and misleading. • Base charge: $9.95 • First 1,200 kWh at 11.4¢ per kWh: $136.80 • Remaining 2,024 kWh at 18.6¢ per kWh: $376.46 • “Smart Savings” credit: only -$50 • Oncor delivery charges and fees: $212.12 • Total before tax: $692.18 • Final bill: $719.75…”
“Never a late payment or problem until TXU sent an email notification of my rate contract ending. There was no ending date mentioned in the email. Assuming it ended I switched providers to get a better rate. Next thing I get is the final bill with a separate $439.20 punishment for early cancellation which would be automatically collected on my autopay. I called their support group call center and all they could offer me was a payment plan starting with $150.00 down. I still haven’t been told how much time was left on that rate contract. Meanwhile I get a postcard from TXU offering to pay…”
“Hidden $213 connection fee — never disclosed at sign-up. I signed up for commercial electric service with TXU Energy and was never informed — verbally, in writing, or during the online enrollment process — that a $213 connection fee would be charged to my account. This charge appeared on my first bill with no prior notice, no clear line-item explanation at the time of enrollment, and no opportunity to review or accept it before committing to service. When I contacted customer service, no one could point me to where this fee had been disclosed in advance. Charging over two hundred dollars for…”
FINAL VERDICT
Our Recommendation
TXU Energy: Recommended
Established reliability with strong customer satisfaction
TXU Energy earns our recommendation as Texas’s oldest electricity provider, backed by impressive customer sentiment scores. With a 4.7-star rating and a True NPS of 69, customers clearly appreciate what this legacy provider offers. The customer service score of 77/100 reflects generally positive support experiences. However, the billing clarity score of 30/100 indicates customers often find their bills confusing—worth noting if transparency is important to you. Regarding regulatory data, TXU has 555 PUC complaints over the past 12 months, above the 202 average across tracked providers, though this raw count isn’t adjusted for TXU’s significantly larger customer base as one of Texas’s biggest retailers. For customers who value plan variety and the stability of an established provider with over 140 years of history, TXU remains a solid choice despite billing communication challenges.
Pros
- Excellent 4.7 out of 5 star rating overall
- Strong customer loyalty with NPS score of 69
- Customer service scores 77 out of 100, rated excellent
- Positive customer sentiment across satisfaction metrics
- Well-established major Texas electricity provider
Cons
- Billing transparency scores only 30 out of 100
- Bills may be difficult to understand clearly
- Higher raw PUC complaint count than smaller providers
- Credit explanations and notifications need improvement
- Time-of-use rate clarity could be better communicated
Best For
- Customers who prioritize working with established, legacy providers
- Those seeking extensive plan variety and options
- Homeowners wanting reliable service backed by Vistra Corp
- Customers comfortable navigating detailed billing statements
- Those who value strong customer service availability
PRICE COMPARISON
How TXU Energy Compares
See how TXU Energy’s electricity rates compare to other Texas providers. Prices are average all-in rates (including utility delivery charges) across each provider’s plans in every Texas utility area we track, at the selected monthly usage level.
TXU Energy Avg Price
18.4¢/kWh
Market Rank
#16 of 17
vs Market Average
18.6% above
Market Average
15.5¢/kWh
Texas Providers We Track (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 13.52¢ | 7.23¢ | 19.58¢ | 35 |
| #2 | Energy Texas | 14.02¢ | 7.23¢ | 19.58¢ | 40 |
| #3 | Constellation | 14.32¢ | 12.82¢ | 16.32¢ | 10 |
| #4 | Gexa Energy | 14.46¢ | 7.03¢ | 20.61¢ | 42 |
| #5 | Cirro Energy | 14.82¢ | 7.06¢ | 20.83¢ | 38 |
| #6 | 4Change Energy | 14.90¢ | 7.03¢ | 20.09¢ | 61 |
| #7 | Discount Power | 14.93¢ | 7.06¢ | 20.83¢ | 38 |
| #8 | Just Energy | 14.95¢ | 6.90¢ | 22.21¢ | 83 |
| #9 | APGE | 15.06¢ | 6.70¢ | 23.40¢ | 107 |
| #10 | Atlantex Power | 15.15¢ | 13.40¢ | 16.42¢ | 12 |
| #11 | Frontier Utilities | 15.52¢ | 7.03¢ | 20.61¢ | 36 |
| #12 | Tara Energy | 15.57¢ | 15.06¢ | 17.01¢ | 6 |
| #13 | Amigo Energy | 15.62¢ | 14.26¢ | 17.70¢ | 29 |
| #14 | Reliant | 16.13¢ | 11.86¢ | 20.83¢ | 41 |
| #15 | Direct Energy | 16.69¢ | 14.36¢ | 19.03¢ | 16 |
| #16 | TXU Energy This Provider | 18.40¢ | 13.81¢ | 22.79¢ | 36 |
| #17 | Payless Power | 19.56¢ | 18.55¢ | 21.22¢ | 10 |
No 100% Renewable Plans
TXU Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Rhythm Energy, Energy Texas or Atlantex Power.
Our Methodology
How We Calculate NPS Scores
Our scoring system analyzes customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Google reviews of each provider
- AI Analysis: We score each review on a 1-10 recommendation scale and filter out spam, off-topic, and employee reviews
- Minimum Data: Providers with fewer than 25 scored reviews are shown as “Not yet rated”
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing daily from ComparePower’s live plan data.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from every competitive Texas utility area (Oncor, CenterPoint, AEP Texas Central, AEP Texas North, TNMP, and Lubbock Power & Light)
- Usage Levels: We display pricing at 500, 1,000, and 2,000 kWh/month to show how rates vary by consumption
- Coverage: 17 major retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: Monthly complaint data since January 2022
- Categories: Billing, Service & Disconnection, Slamming/Cramming, and Other
- License Holders: The PUC reports complaints per license holder, so brands that share a license share the same counts
- Size: Counts are not adjusted for the number of customers a provider serves
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
Choose Your TXU Energy Plan
Showing plans for ZIP —
Great choice!
