Explore 4Change Energy Plans
PROVIDER REVIEW
4Change Energy Review 2026
4Change Energy has operated in the Texas electricity market since 2012, distinguishing itself through a charitable giving model that donates 4% of profits to customer-selected organizations including Feeding Texas and the American Red Cross. Customer sentiment data shows strong satisfaction, with a 4.8-star rating and an impressive NPS of 81. The company’s regulatory track record shows 122 PUC complaints over the past 12 months, slightly above the industry average of 120. This Dallas-based provider appeals to customers who want their energy purchase to support community causes.
4CHANGE ENERGY
Complete Provider Analysis
Backed by parent company Vistra Corp, 4Change Energy operates independently while benefiting from established infrastructure. Customer service scores reach 80 out of 100, with billing clarity rated at 76—suggesting most customers understand their charges, though some room for improvement exists. The company’s 60-Day Satisfaction Guarantee provides added assurance for new customers evaluating their options. For Texans prioritizing social impact alongside competitive rates, 4Change presents a distinctive value proposition in the deregulated market.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is 4Change Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
116
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
59
Slamming/Cramming
4
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified 4Change Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I can’t say enough good things about 4Change Energy. For years, I struggled to find an electricity company that didn’t leave us with outrageous bills—often $300–$500 a month (even with ‘free nights’ plans). The moment we switched, everything changed. Our bills dropped to around $150 or less—and the craziest part? We didn’t change our lifestyle at all. Same usage, same home… just a company that actually charges fairly. It’s honestly such a relief to have an energy provider that doesn’t gouge customers.”
Verified
“A+ service provider! I have had them for the past year and just renewed for a 2nd year. Great plans to choose from, my electricity was up and running in under 24hrs when I first requested service. Very affordable too! They also have raffles for customers to get discounts on their bills!”
Verified
“So far, so good! We reviewed over 50 companies and plans before choosing 4Change Energy. For our usage history, their plans offered the best value of any company in our area of West Texas. Our current provider’s best deal was 60% more expensive than 4Change Energy. We are looking forward to continued savings.”
Verified
“Of all my bills, my electric bill with 4 Change Energy is one I don’t have to worry about. Rates are great and never a surprise bill I wasn’t expecting. I get alerts to inform me of my usage weekly.”
Verified
“My fiancé and I had a situation that needed to be rectified and the customer service was top notch. Very friendly, very knowledgeable and had my problem fixed in less than 10 minutes. 5/5.”
Critical Feedback
Verified
“I’ve been having a bad experience since the first month. My bill was extremely high; I spent most of my time outside home and for a one-bedroom apartment my bill was about $180 every month. I switched companies and the most I’m paying now is $90. Also, my information was filtered. A company contacted me on behalf of 4Change Energy saying my debt was sent to collections. When I contacted customer service, they reassured me I did not have any balance. Very concerning.”
Verified
“We switched just a couple of months ago from Reliant because they were offering better prices per kilowatt. We haven’t had the hottest time of the year yet and my second and third month are higher amounts than we ever had with Reliant. This month is almost $300 for a 1600 square foot house. Thinking of going back to Reliant.”
Verified
“I have been on the phone several minutes trying to get an explanation of these exorbitant fees on my bill this month and the person I’m speaking with cannot answer. I have asked for a supervisor no less than five times and he keeps placing me on hold. Do NOT sign up for service here. No one can explain a $300 jump in my bill.”
FINAL VERDICT
Our Recommendation
4Change Energy: Recommended
Solid choice for socially conscious electricity shoppers
4Change Energy earns a Recommended rating, combining strong customer satisfaction with a meaningful charitable giving model. The provider’s 4.8-star Google rating and impressive NPS score of 81 indicate customers are genuinely satisfied with their service experience. Customer service scores well at 80/100, though billing clarity at 76/100 suggests some room for improvement in invoice transparency. On the regulatory front, 4Change’s 122 PUC complaints over the past 12 months sits slightly above the industry average of 120—a minor blemish but worth noting. The company’s unique value proposition—donating 4% of profits to customer-selected charities—adds appeal for those who want their electricity dollars to do more. Backed by Vistra Corp, 4Change offers the stability of a major energy company while maintaining its community-focused identity. Overall, this is a reliable provider for Texas customers seeking both good service and social impact.
Pros
- Exceptional overall rating at 4.8 out of 5 stars
- Outstanding customer loyalty with NPS score of 81
- Excellent customer service performance scoring 80/100
- Strong billing transparency rated 76/100 (excellent tier)
- Zero service quality complaints filed in 12 months
- Minimal slamming/cramming issues with only 5 complaints
Cons
- PUC complaints slightly above industry average (122 vs 120)
- Billing-related complaints account for half of all issues
- 62 billing confusion complaints despite good transparency score
- Room for improvement in bill statement clarity
Best For
- Customers who want their electricity purchase to support charitable causes
- Socially conscious shoppers seeking a values-aligned provider
- Those prioritizing strong customer service experiences
- Customers comfortable with a large utility-backed provider
- Texans looking for a balance of reliability and community impact
PRICE COMPARISON
How 4Change Energy Compares
See how 4Change Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
4Change Energy Avg Price
14.0¢/kWh
Market Rank
#3 of 17
vs Market Average
13.0% below
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.87¢ | 7.37¢ | 20.60¢ | 24 |
| #2 | Energy Texas | 13.70¢ | 7.37¢ | 20.60¢ | 28 |
| #3 | 4Change Energy This Provider | 13.96¢ | 7.34¢ | 19.31¢ | 35 |
| #4 | Atlantex Power | 14.82¢ | 13.43¢ | 16.50¢ | 15 |
| #5 | Constellation | 14.94¢ | 13.82¢ | 15.93¢ | 11 |
| #6 | Cirro Energy | 15.22¢ | 7.48¢ | 22.21¢ | 26 |
| #7 | Discount Power | 15.27¢ | 7.48¢ | 22.21¢ | 26 |
| #8 | APGE | 15.36¢ | 6.90¢ | 23.60¢ | 94 |
| #9 | Just Energy | 15.98¢ | 6.94¢ | 21.71¢ | 69 |
| #10 | Amigo Energy | 16.24¢ | 15.00¢ | 17.56¢ | 24 |
| #11 | Tara Energy | 16.42¢ | 16.03¢ | 16.88¢ | 5 |
| #12 | Frontier Utilities | 16.46¢ | 7.52¢ | 21.82¢ | 30 |
| #13 | Gexa Energy | 16.48¢ | 7.52¢ | 21.82¢ | 30 |
| #14 | Reliant | 16.63¢ | 11.95¢ | 23.21¢ | 41 |
| #15 | Direct Energy | 17.66¢ | 14.50¢ | 23.58¢ | 20 |
| #16 | TXU Energy | 18.26¢ | 10.93¢ | 24.59¢ | 43 |
| #17 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 19.53¢ | 19.03¢ | 19.78¢ | 8 |
No 100% Renewable Plans
4Change Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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