Explore 4Change Energy Plans
PROVIDER REVIEW
4Change Energy Review 2026
4Change Energy has operated in the Texas electricity market since 2012, distinguishing itself through a charitable giving model that donates 4% of annual profits to customer-selected organizations like Feeding Texas and the American Red Cross. Customer sentiment is notably strong, with a 4.9-star rating and an NPS of 83, reflecting high satisfaction levels. The Dallas-based provider also maintains a solid regulatory track record, with 99 PUC complaints over the past year—below the industry average of 120. Billing clarity, scored at 77/100, represents an area with room for improvement.
4CHANGE ENERGY
Complete Provider Analysis
Backed by Vistra Corp, 4Change Energy operates independently while benefiting from established infrastructure. The company’s 60-Day Satisfaction Guarantee provides new customers added flexibility. Its customer service score of 81/100 indicates generally positive support experiences. For Texans seeking straightforward electricity plans that align with charitable values, 4Change offers a distinctive option—though prospective customers should review plan details and billing structures carefully before committing.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is 4Change Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
99
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
49
Slamming/Cramming
4
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified 4Change Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I really love 4Change Energy. They’ve got some of the best rates and prices I’ve seen. I’ve been with them for about a year now and they’ve been super reliable the whole time. They always answer my questions quick and make sure everything’s taken care of. The auto-pay is great because my bill gets paid on time every month so I don’t have to keep checking or stressing about it. Their app is awesome too. It’s got this detailed graph that shows exactly how much energy I used each day and what times.”
Verified
“I enjoy being a 4Change Energy customer because the service has been reliable, the billing is easy to understand, and the rates have been affordable for my family. I appreciate having a company that helps keep my home powered while making the process simple and stress-free. Thank you for providing dependable service!”
Verified
“I’ve been with 4Change for 9 years so far and plan on extending my contract. Definitely has been affordable without any shockingly large bills. Easy online payment option and I love receiving the energy report. It helps me adjust accordingly for my upcoming bill.”
Verified
“I love it because it’s an easy company to switch to, with minimal requirements, no social security number needed… and most importantly, no deposit and low electricity bills. For me, it’s #1 in the Rio Grande Valley!”
Verified
“I’ve been with 4Change Energy for 7 years now and I’ve always had great service and great customer care. When talking with customer service in the past with any kind of problem that may have come up, or if I just had questions about my bill, customer service has always been pleasant and easy to talk to. I would refer anyone to use their company.”
Critical Feedback
Verified
“I’m not too happy with this electric company. My bill has never been more than $148 with just energy and with this company my bill is always like $200 to $300. Is there a program that I can look into since I’m 59 years old to where my bill isn’t so high? I live on a monthly basis where I don’t make or get a lot of money. Please let me know if I can get any kind of help.”
Verified
“I switched over to 4Change about a year ago and haven’t had any issues with the electricity itself. The website leaves a bit to be desired. Tried to update my payment info online and it wouldn’t update. I eventually had to call after several failed attempts online only to be told I had to pay cash as my payment didn’t go through. I tried to give the customer rep my updated info and he refused. This could have been avoided if the website worked properly.”
Verified
“My bill fluctuates so much I’m always scared to open my bill every month.”
FINAL VERDICT
Our Recommendation
4Change Energy: Recommended
Excellent choice for socially conscious electricity shoppers
4Change Energy earns our recommendation as a standout provider that combines strong service with meaningful charitable impact. Their unique model—donating 4% of profits to customer-selected charities—sets them apart in the Texas market without sacrificing quality. Customer sentiment is exceptional, with a 4.9-star rating and an impressive NPS of 83, indicating high loyalty and satisfaction. Their customer service score of 81/100 reflects responsive support, though billing clarity at 77/100 suggests some room for improvement in invoice transparency. On the regulatory front, 4Change performs better than average with 99 PUC complaints over 12 months compared to the industry average of 120. Backed by Vistra Corp’s infrastructure, this Dallas-based provider delivers reliability alongside its social mission. Ideal for customers who want their electricity dollars to do double duty.
Pros
- Exceptional overall rating at 4.9 out of 5.0 stars
- Outstanding customer loyalty with NPS score of 83
- Strong customer service performance scoring 81/100
- Fewer PUC complaints than industry average (99 vs 120)
- Zero service quality complaints filed in 12 months
- Good billing transparency score at 77/100
- Minimal slamming/cramming issues with only 4 complaints
Cons
- Billing-related complaints account for half of all issues
- Billing transparency could improve from current 77/100 score
- Some customers report confusing billing statements
- Customer service score has room to reach elite tier
Best For
- Customers who want their energy purchase to support charitable causes
- Socially conscious shoppers seeking a values-aligned provider
- Those prioritizing excellent customer service experiences
- Customers comfortable with a larger parent company’s backing
- Texans looking for above-average reliability with fewer regulatory issues
PRICE COMPARISON
How 4Change Energy Compares
See how 4Change Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
4Change Energy Avg Price
13.7¢/kWh
Market Rank
#2 of 17
vs Market Average
13.6% below
Market Average
15.8¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.13¢ | 6.60¢ | 17.24¢ | 24 |
| #2 | 4Change Energy This Provider | 13.67¢ | 6.50¢ | 19.21¢ | 35 |
| #3 | Energy Texas | 13.68¢ | 6.60¢ | 17.24¢ | 24 |
| #4 | Atlantex Power | 14.14¢ | 12.63¢ | 15.70¢ | 10 |
| #5 | Constellation | 14.27¢ | 13.12¢ | 15.32¢ | 11 |
| #6 | APGE | 14.92¢ | 6.40¢ | 23.40¢ | 94 |
| #7 | Cirro Energy | 15.54¢ | 6.79¢ | 22.21¢ | 31 |
| #8 | Frontier Utilities | 15.58¢ | 6.78¢ | 21.82¢ | 30 |
| #9 | Discount Power | 15.59¢ | 6.79¢ | 22.21¢ | 31 |
| #10 | Gexa Energy | 15.60¢ | 6.78¢ | 21.82¢ | 30 |
| #11 | Just Energy | 15.85¢ | 6.24¢ | 23.51¢ | 69 |
| #12 | Reliant | 16.23¢ | 11.95¢ | 20.61¢ | 39 |
| #13 | Amigo Energy | 16.54¢ | 15.40¢ | 17.83¢ | 24 |
| #14 | Tara Energy | 16.82¢ | 16.49¢ | 17.20¢ | 5 |
| #15 | Direct Energy | 17.78¢ | 14.50¢ | 23.58¢ | 25 |
| #16 | TXU Energy | 18.62¢ | 13.53¢ | 24.59¢ | 39 |
| #17 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 18.96¢ | 18.73¢ | 19.28¢ | 8 |
No 100% Renewable Plans
4Change Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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