Explore APGE Plans
PROVIDER REVIEW
APGE Review 2026
APGE (AP Gas & Electric) has built a notable presence in the Texas electricity market, earning a 2TIO rating of 4.7 out of 5.0 stars based on verified customer reviews. With a True NPS score of 71, the provider demonstrates strong customer loyalty, while their customer service score of 75/100 reflects generally positive support experiences. On the regulatory front, APGE recorded 61 PUC complaints over the past 12 months—well below the industry average of 120. However, their billing clarity score of 55/100 suggests room for improvement in helping customers understand their statements.
APGE
Complete Provider Analysis
APGE’s regulatory track record stands out, with complaint levels roughly half the industry average, indicating fewer escalated disputes. Customer sentiment data reveals a provider that excels in service interactions but may need to address billing transparency concerns. Prospective customers should weigh the strong loyalty metrics and low complaint volume against the moderate billing clarity score when evaluating whether APGE aligns with their priorities for an electricity provider.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is APGE’s complaint history from the PUC database.
Total Complaints (12 mo)
61
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
34
Slamming/Cramming
6
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified APGE customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“Really good experience while transferring my service to APG&E. Darinka was SUPER helpful and informative. This is my first time dealing with your customer service reps, but if this is the norm there, you guys are doing a GREAT job. She explained in detail how the service I was inquiring about worked, showed me how to monitor my usage and gave me sample bill amounts for different kWh usages. I think I made a good choice moving to your company.”
Verified
“Just switched to APG&E! My account situation was a bit complicated, at least for me, but APG&E made it super simple. The 3 different reps (Angel, Selena, & Emily) I spoke with on 2 different days were so kind and relatable. They all provided great customer service and really gave me a good feeling about this company overall. First impressions go a long way in my books! Also my contracted rates are amazing compared to what I had with my previous provider.”
Verified
“I had a great experience working with Luvi. She was extremely helpful and made everything easy to understand. She was able to help me reduce my utility bill by more than half, which saved me a significant amount of money. She was professional, knowledgeable, and made the entire process smooth and stress-free. I definitely recommend Luvi to anyone looking for someone who genuinely cares about helping their clients!”
Verified
“Doing a telephone inquiry, I spoke with Claudia who was able to assist me in finding a fixed rate for my apartment. She was able to provide a better price than what was online and assisted me in the signup process, making it quick, professional and efficient. Great customer service and a personal thank you to Claudia for assisting me.”
Verified
“I’ve had APG&E going on 3 years now and with all the choices for service out there to choose from, I would recommend going with APG&E because the charge for service per kWh is the best and most affordable compared to everyone else.”
Critical Feedback
Verified
“This provider does not have a proper mobile app and their web app is not syncing the usage schedule according to the Oncor bill generated date. Your projected usage will show high, but when the bill is generated it will come out to less units. If you have 1000 kWh usage credits, you may miss out because of this syncing issue. Please be cautious about this provider’s billing.”
Verified
“Customer service is rude and very insensitive. I get pulled in many different directions when calling about certain issues. I usually have to speak to SEVERAL different people just to get ONE issue heard. They were great at first but going into the second contract, I’m not sure if I’ll choose them again once it has expired.”
Verified
“Rating is 5 stars but NPS is 5 – Not sure why my 3 month contract was extended to 1 year and I now have a cancellation fee. After being transferred, the rep did a good job, but the contract issue is concerning.”
FINAL VERDICT
Our Recommendation
APGE: Recommended
Strong customer satisfaction with room for billing improvement
2TIO Star Rating earns our recommendation based on consistently strong performance across key metrics. With a 4.7/5.0 star rating and an impressive NPS score of 71, customers clearly express high satisfaction with their overall experience. The customer service score of 75/100 indicates responsive support when issues arise. On the regulatory front, 2TIO Star Rating logged just 61 PUC complaints over the past 12 months—roughly half the industry average of 120—demonstrating solid operational practices. However, the billing clarity score of 55/100 represents a notable weakness; customers may encounter confusion with invoices or rate structures. We recommend reviewing plan details carefully before signing. Overall, this provider delivers above-average service and maintains a clean regulatory record, making them a reliable choice for most Texas electricity customers who prioritize customer experience over billing simplicity.
Pros
- Excellent 4.7/5.0 star rating reflects strong overall performance
- Outstanding customer loyalty with NPS score of 71
- Customer service excellence with 75/100 score
- Zero service quality complaints filed in 12 months
- PUC complaints 49% below industry average (61 vs 120)
- Minimal slamming/cramming issues with only 6 complaints
Cons
- Billing transparency needs improvement at 55/100 score
- 34 billing-related complaints suggest confusing statement formats
- Bill notifications and credit explanations could be clearer
- Time-of-use rate communication lacks sufficient clarity
- Room for improvement in overall billing communication
Best For
- Customers who value responsive customer service
- Those seeking a provider with a strong regulatory track record
- Shoppers who prioritize overall satisfaction over billing transparency
- Customers comfortable reviewing invoices for accuracy
- Those looking for a reliable, lower-risk provider option
PRICE COMPARISON
How APGE Compares
See how APGE’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
APGE Avg Price
14.9¢/kWh
Market Rank
#8 of 17
vs Market Average
1.7% below
Market Average
15.1¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.08¢ | 6.84¢ | 17.80¢ | 24 |
| #2 | Constellation | 13.50¢ | 12.62¢ | 14.23¢ | 9 |
| #3 | Energy Texas | 13.70¢ | 6.84¢ | 17.80¢ | 24 |
| #4 | 4Change Energy | 14.15¢ | 6.70¢ | 19.31¢ | 39 |
| #5 | Gexa Energy | 14.16¢ | 6.70¢ | 21.42¢ | 35 |
| #6 | Atlantex Power | 14.31¢ | 13.00¢ | 15.70¢ | 10 |
| #7 | Discount Power | 14.48¢ | 6.76¢ | 19.65¢ | 31 |
| #8 | APGE This Provider | 14.88¢ | 6.60¢ | 23.40¢ | 89 |
| #9 | Just Energy | 14.92¢ | 8.67¢ | 22.21¢ | 69 |
| #10 | Amigo Energy | 15.01¢ | 14.24¢ | 16.07¢ | 23 |
| #11 | Tara Energy | 15.24¢ | 15.12¢ | 15.38¢ | 5 |
| #12 | Frontier Utilities | 15.25¢ | 6.70¢ | 21.42¢ | 30 |
| #13 | Cirro Energy | 15.47¢ | 6.78¢ | 19.65¢ | 26 |
| #14 | Reliant | 16.53¢ | 12.39¢ | 20.59¢ | 41 |
| #15 | Direct Energy | 16.94¢ | 14.44¢ | 20.15¢ | 21 |
| #16 | TXU Energy | 17.88¢ | 13.87¢ | 22.86¢ | 30 |
| #17 | Payless Power | 18.64¢ | 18.32¢ | 19.19¢ | 8 |
No 100% Renewable Plans
APGE does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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