Explore Frontier Utilities Plans
PROVIDER REVIEW
Frontier Utilities Review 2026
Frontier Utilities has served Texas electricity customers since 2008, establishing itself as a Houston-based provider focused on bilingual service and flexible contract terms. With a 4.8-star rating and an NPS of 76, customer sentiment runs notably positive, while PUC complaint data shows 67 complaints over the past year—below the industry average of 120. Customer service scores well at 81/100, though billing clarity at 47/100 suggests room for improvement in how charges are communicated to customers.
FRONTIER UTILITIES
Complete Provider Analysis
As one of the few Texas REPs offering full Spanish-language customer support, Frontier Utilities has carved out a distinct niche in the competitive retail electricity market. Their 60-Day Happiness Guarantee and lower-than-typical $100 early termination fee provide flexibility for cautious shoppers. Rates typically fall 20-30% below major incumbents like TXU and Reliant. However, customers should review bills carefully given the lower billing clarity scores reported in reviews.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Frontier Utilities’s complaint history from the PUC database.
Total Complaints (12 mo)
67
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
42
Slamming/Cramming
2
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Jan 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Frontier Utilities customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“Frontier Utilities has truly exceeded my expectations. Their customer-focused approach is outstanding, and it shows in every interaction. From the moment I signed up, their team has been responsive, professional, and genuinely committed to making the experience smooth and stress-free. Their rates are competitive, their billing is transparent, and their communication is consistently clear. I especially appreciate how quickly they address questions and how willing they are to go the extra mile.”
Verified
“I have been a customer for 10 years or more and Frontier is one of the companies I will never change! Their service is excellent, customer service reps are friendly and professional, and I just have a great experience with them.”
Verified
“We’ve been with Frontier for years and they’ve always delivered what I consider to be good service at a good value. Renewing our contract this time around, Aldo was very helpful in helping us choose the best plan. When we first chose Frontier many years ago, that person was patient and very helpful by explaining all the individual charges involved.”
Verified
“I had some issues with online enrollment but the customer service representative I spoke with was very helpful in assisting with my enrollment. He went above and beyond to make sure I had a positive experience and didn’t have to pay what wasn’t necessary. I’m excited to begin my service with Frontier.”
Verified
“Jesus was very helpful! Helped me find the best deal and explained everything thoroughly. Just completed a one year contract and signed up for another two years. I’ve had a great experience with Frontier.”
Critical Feedback
Verified
“I’ve been without electricity at my house for almost half the day because my payment supposedly didn’t go through. I’ve already sent proof that the payment was made, and they still haven’t reconnected my power. Terrible customer service.”
Verified
“I’ve had this company for 10 months. I have just been slapped with a $450 bill this month! I feel that these people are trying to hit back because I haven’t been swift in renewing my contract with them. I reached out but the response is I have literally used the amount. Nothing changed in my house! What could be the reason for this? I’m frustrated!”
Verified
“I was with Frontier Utility. Lots of emphasis on ‘was.’ I accepted a renewal with them. Buyer beware – lots of fine print. My opinion is they can be added to the companies that run scams. I have decided to pay the fee to quit rather than do business with them.”
FINAL VERDICT
Our Recommendation
Frontier Utilities: Recommended
Excellent service with bilingual support and flexibility
Frontier Utilities earns our recommendation based on strong performance across key metrics. With an impressive 4.8-star rating and a True NPS Score of 76, customers consistently express satisfaction with their service. The company’s customer service score of 81/100 reflects their commitment to quality support, particularly for Spanish-speaking customers seeking bilingual assistance. On the regulatory front, Frontier filed just 67 PUC complaints over the past 12 months—well below the industry average of 120—indicating solid operational practices. However, the billing clarity score of 47/100 suggests room for improvement in how charges are communicated to customers. Founded in Houston in 2008, Frontier has built a reputation for flexible terms that accommodate varying customer needs. Overall, this provider delivers reliable service with notably fewer regulatory issues than competitors, though customers should review bills carefully.
Pros
- Excellent overall rating with 4.8 out of 5 stars
- Strong customer loyalty with NPS score of 76
- Excellent customer service scoring 81 out of 100
- 44% fewer PUC complaints than industry average
- Zero service quality complaints in past 12 months
- Minimal slamming/cramming issues with only 2 complaints
Cons
- Billing transparency needs improvement at 47 out of 100
- 42 billing-related complaints about confusing statements
- Bill notifications and credit explanations lack clarity
- Time-of-use rate communication could be clearer
Best For
- Spanish-speaking customers seeking bilingual support
- Those who value flexible contract terms
- Customers prioritizing responsive customer service
- Shoppers wanting a provider with fewer regulatory complaints
- Houston-area residents seeking a local Texas company
PRICE COMPARISON
How Frontier Utilities Compares
See how Frontier Utilities’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Frontier Utilities Avg Price
17.6¢/kWh
Market Rank
#11 of 17
vs Market Average
4.6% above
Market Average
16.8¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | APGE | 13.18¢ | 8.79¢ | 20.54¢ | 57 |
| #2 | 4Change Energy | 14.57¢ | 8.79¢ | 19.87¢ | 35 |
| #3 | Just Energy | 14.79¢ | 6.48¢ | 21.75¢ | 53 |
| #4 | Tara Energy | 15.09¢ | 13.29¢ | 18.43¢ | 14 |
| #5 | Energy Texas | 15.21¢ | 9.63¢ | 20.86¢ | 20 |
| #6 | Constellation | 15.92¢ | 14.52¢ | 17.32¢ | 5 |
| #7 | Rhythm Energy | 16.21¢ | 9.63¢ | 20.86¢ | 16 |
| #8 | Discount Power | 16.30¢ | 9.00¢ | 22.63¢ | 26 |
| #9 | Cirro Energy | 16.42¢ | 9.00¢ | 22.61¢ | 26 |
| #10 | Atlantex Power | 16.62¢ | 15.00¢ | 18.50¢ | 10 |
| #11 | Frontier Utilities This Provider | 17.57¢ | 8.95¢ | 22.42¢ | 30 |
| #12 | Gexa Energy | 17.62¢ | 8.95¢ | 22.42¢ | 30 |
| #13 | Amigo Energy | 17.94¢ | 16.43¢ | 19.80¢ | 24 |
| #14 | Reliant | 18.05¢ | 13.86¢ | 24.21¢ | 51 |
| #15 | Direct Energy | 18.47¢ | 15.46¢ | 23.58¢ | 20 |
| #16 | TXU Energy | 19.15¢ | 14.50¢ | 24.54¢ | 44 |
| #17 | Payless Power | 19.24¢ | 18.56¢ | 19.99¢ | 8 |
| #18 | Green Mountain | 20.12¢ | 17.49¢ | 25.23¢ | 24 |
No 100% Renewable Plans
Frontier Utilities does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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