Setting Up Utilities in Irving, TX
Your complete guide to setting up water, electricity, internet, and gas service in Irving, Texas.
Irving Utility Guide
Setting up utilities in Irving requires coordinating with multiple providers for essential services like water, electricity, gas, and internet. This guide walks you through the process for each utility type, including contact information, documentation requirements, and typical setup timelines. Whether you’re moving into a new home or apartment, you’ll find the details needed to get your water, sewage, garbage, electricity, gas, and internet services connected efficiently.
Water service in Irving
The City of Irving Water Utilities manages water service for Irving residents. New customers can apply online at MyIrvingBill.org or visit City Hall at 825 W. Irving Blvd. The office is open Monday through Friday, 8 a.m. to 5 p.m. For questions or to report water emergencies, call 972-721-2411. Complete service information is available at irvingtx.gov/water-utilities.
City of Irving Water Utilities
Phone: 972-721-2411
Website: https://irvingtx.gov/water-utilities
Office: 825 W. Irving Blvd., Irving, TX 75060
Sewage Service
Wastewater and sewer service is managed by the City of Irving Water Utilities Department. Charges for wastewater appear on your monthly utility bill alongside water and garbage fees. No separate account setup is required—sewer service is automatically included when you establish water service.
Garbage & Recycling
Trash collection is provided by City of Irving Solid Waste Services and is included with water service. Residents receive twice-weekly trash pickup and weekly recycling collection on designated days. Use the Solid Waste Services Pickup Schedule map at irvingtx.gov to find your collection days. For questions, call 972-721-8059.
You'll need a government-issued photo ID, proof of residency or ownership, your Social Security Number, and the complete service address including street suffix. If your mailing address differs from your service address, bring that information as well.
New residential customers pay a minimum $75 deposit. The amount may be higher based on payment history or prior account balances. Customers with 12 months of good standing on a previous Irving account may qualify for a deposit waiver.
For same-day service, complete your application and payment by 3 p.m. Otherwise, allow 1-3 business days to process requests. Any previous City of Irving utility accounts must be paid in full before establishing new service.
Electricity in Irving
Irving residents benefit from Texas’s deregulated electricity market, which allows consumers to choose their own electricity provider rather than being assigned to a single utility. This competitive environment creates options across a range of price points and plan structures. With rates currently starting at 7.7 cents per kWh compared to an average market rate of 15.62 cents per kWh, shopping around can make a meaningful difference. Visit our full Irving electricity page for detailed plan comparisons.
Electricity Market Snapshot
Lowest rate: 7.59¢/kWh
Average rate: 15.64¢/kWh
Plans available: 121
Green energy plans: 119
Internet providers in Irving
Irving residents have access to a diverse range of internet service options to meet various connectivity needs. With six providers operating in the area, consumers can choose from multiple connection types including fiber, cable, satellite, and fixed wireless. This variety allows households to select service based on speed requirements, budget, and availability at their specific address.
AT&T
Major telecommunications provider offering fiber and traditional internet services across Irving with a range of speed tiers.
Frontier
Regional provider delivering fiber-optic internet service to select Irving neighborhoods with symmetrical upload and download speeds.
Spectrum
Cable internet provider offering widespread coverage throughout Irving without requiring annual contracts.
Viasat
Satellite internet provider serving Irving residents in areas where ground-based connections may be limited.
HughesNet
Satellite-based internet service available throughout Irving regardless of location or infrastructure limitations.
T-Mobile Home Internet
Fixed wireless provider using cellular network technology to deliver home internet service in Irving.
Internet FAQ
Fiber-optic internet offers the fastest speeds in Irving, with providers like AT&T and Frontier delivering speeds up to 5 Gbps. Fiber provides symmetrical upload and download speeds, making it ideal for heavy internet usage.
Yes, several Irving internet providers offer service without annual contracts. Spectrum and T-Mobile Home Internet are known for contract-free options, allowing customers flexibility to change or cancel service without early termination fees.
Satellite providers like Viasat and HughesNet serve areas where cable and fiber infrastructure is unavailable. T-Mobile Home Internet's fixed wireless service also reaches locations that lack traditional wired connections, providing alternative connectivity solutions.
Natural gas service in Irving
Natural gas service in Irving is provided exclusively by Atmos Energy, as natural gas distribution operates as a regulated utility monopoly in Texas. Residents cannot choose an alternative gas provider. Natural gas is commonly used in Irving homes for heating, water heaters, and cooking appliances. To set up service or manage your account, contact Atmos Energy at 888-286-6700 or visit atmosenergy.com.
New service can be established online through the Atmos Energy Account Center or by calling 888-286-6700. A technician appointment is required, and someone must be present during the service window. Begin the process 1-2 weeks before moving, as connections typically take 3-5 business days.
Deposit requirements are based on credit history. Providing your Social Security number during signup helps determine if a deposit is needed. If no SSN is provided, a deposit will likely be required. Typical deposits are around $90, plus a service fee, and are refundable after 12 months of on-time payments.
Leave the area immediately and call Atmos Energy's emergency line at 866-322-8667 or 911. Do not use electrical switches, appliances, or phones inside the home, as these could create a spark. Move to a safe location before making any calls.
Common questions about utilities in Irving
When moving to Irving, you'll need to establish electricity service through a retail electric provider of your choice, water and wastewater service through the City of Irving, natural gas through Atmos Energy, and internet/cable through providers like AT&T, Spectrum, or Frontier. Trash collection is included with City of Irving water service.
Electricity can typically be connected within 24-48 hours through most retail providers. City of Irving water service usually requires 2-3 business days advance notice. Atmos Energy gas connections generally take 3-5 business days. Internet installation may take 1-2 weeks depending on provider availability and whether new lines are needed.
Most Irving utility providers require government-issued photo ID, your new service address, and a move-in date. The City of Irving water department may request proof of residency such as a lease agreement or closing documents. Some electricity providers run credit checks, while others offer prepaid options requiring no credit review.
Most utilities offer online enrollment as of April 2026. Retail electricity providers and internet companies typically allow full online signup. Atmos Energy accepts online service requests. However, City of Irving water service may require visiting City Hall or calling customer service directly, particularly for new accounts requiring identity verification.