Setting Up Utilities in Abilene, TX
Your complete guide to setting up water, electricity, internet, and gas service in Abilene, Texas.
Abilene Utility Guide
Setting up utilities in Abilene requires coordinating with several different providers to get your home fully connected. This guide walks you through the process for each essential service—water, sewage, garbage, electricity, natural gas, and internet. You’ll find information on which providers serve the Abilene area, what documents you’ll need, and how to contact each company to start or transfer service to your new address.
Water service in Abilene
The City of Abilene Water Utilities Department provides water service to approximately 123,886 residents across more than 42,000 accounts. However, Potosi Water Supply Corporation serves some areas in and around Abilene, so verify your address to confirm your provider. Contact the City of Abilene Water Utilities Department at 325-676-6405 or visit their Customer Service Center at 4595 South 1st Street, open Monday through Friday, 8:00 AM to 5:00 PM. More information is available at https://abilenetx.gov/425/Customer-Service-Center.
City of Abilene Water Utilities Department
Phone: 325-676-6405
Website: https://abilenetx.gov/425/Customer-Service-Center
Office: 4595 South 1st Street, Abilene, TX 79604
Sewage Service
Sewer and wastewater service is bundled with water service in Abilene and billed together on your Municipal Services Statement through the City of Abilene Customer Service Center. To report sewer stops or blockages, call 676-6000, available 24 hours a day, seven days a week.
Garbage & Recycling
The City of Abilene Solid Waste Services Division is the sole authorized trash collection provider within city limits. Refuse service is included with water service and billed on your Municipal Services Statement. Collection days vary by address—use the City’s Collection Services Map to find your pickup day. Bins must be curbside by 6:00 AM on collection day. No pickup occurs on New Year’s Day, Labor Day, Thanksgiving Day, and Christmas Day. Drop-off recycling is available at the Environmental Recycling Center and Neighborhood Recycling Centers. For large appliance pickup, call 325-676-6053 to schedule.
Apply online at abilenetx.gov/893/Apply-for-Service, call 325-676-6405, email [email protected], or visit the Customer Service Center in person. Allow at least 2 business days for service to begin. Online and email applicants receive confirmation when service will start.
You'll need valid identification, as the last 4 digits of your ID number are required for account verification. If transferring service, have your move-out address and disconnect date, move-in address and start date, and mailing address if different from service address.
The City of Abilene charges a $50 service fee that is added to the first bill at your new address. This fee applies to new service activations rather than being collected upfront as a traditional deposit.
Electricity in Abilene
Abilene residents benefit from Texas’s deregulated electricity market, which allows consumers to choose their own electricity provider rather than being assigned to a single utility. This competitive marketplace creates options across a range of price points and plan structures. With over 100 plans currently available in the Abilene area, residents can compare rates, contract terms, and energy sources to find a plan that fits their household needs. See our full Abilene electricity page for detailed comparisons.
Electricity Market Snapshot
Lowest rate: 9.05¢/kWh
Average rate: 17.7¢/kWh
Plans available: 110
Green energy plans: 108
Internet providers in Abilene
Abilene residents have access to several internet service providers offering a variety of connection types. Options include fiber, cable, satellite, and fixed wireless technologies, providing flexibility for different needs and locations throughout the city. Urban areas typically have access to faster wired connections, while satellite and fixed wireless options extend coverage to more rural parts of the Abilene area.
AT&T
Major telecommunications provider offering fiber and fixed wireless internet services in select Abilene neighborhoods.
Suddenlink
Regional cable provider delivering high-speed internet through its established cable network infrastructure in Abilene.
EarthLink
Nationwide internet provider offering service in Abilene through partnerships with local network infrastructure.
Viasat
Satellite internet provider offering coverage throughout Abilene, including rural areas without wired infrastructure.
HughesNet
Satellite-based internet service available across Abilene regardless of location or existing ground infrastructure.
T-Mobile
Wireless carrier providing fixed wireless home internet using its 4G and 5G cellular network coverage.
Internet FAQ
Fiber internet offers the fastest speeds in Abilene, with some providers delivering up to 5 Gbps. Fiber is available in select neighborhoods, primarily in more developed urban areas of the city.
Yes, satellite providers like Viasat and HughesNet offer coverage in rural areas where cable and fiber are unavailable. Fixed wireless options from T-Mobile may also provide service depending on cellular tower proximity.
Cable or fiber connections typically provide the most reliable speeds for remote work, offering consistent upload and download speeds for video conferencing. Satellite internet may experience higher latency, which can affect real-time communication applications.
Natural gas service in Abilene
Atmos Energy Corporation (Mid-Tex Division) provides natural gas service throughout Abilene as the area’s sole regulated provider. Natural gas is commonly used in Abilene homes for heating, water heaters, and cooking appliances. To establish new service, contact Atmos Energy at 888-286-6700 or visit atmosenergy.com. A technician visit is required to activate service, with appointments available Monday through Friday, 8 AM to 5 PM.
Start service online through the Atmos Energy Account Center or call 888-286-6700. You'll need your billing and service addresses. A technician must visit to turn on gas, so schedule an appointment Monday-Friday, 8 AM-5 PM. Someone must be present during activation.
A deposit may be required based on a credit check. Providing your Social Security number during signup helps determine deposit necessity. Without an SSN, a deposit will likely be assessed. Deposits are typically refunded as an account credit after approximately 12 months of good payment history.
Leave the property immediately and call 911, then contact Atmos Energy's emergency line at 866-322-8667. Do not use electrical switches, phones, or anything that could create a spark while inside. For non-emergencies, call 888-286-6700.
Common questions about utilities in Abilene
When moving to Abilene, you'll need to establish electricity service through a retail electric provider of your choice, water and wastewater through the City of Abilene, natural gas through Atmos Energy, and internet/cable through providers like Suddenlink or AT&T. Trash collection is typically included with city water service.
Most Abilene utilities can be connected within 1-3 business days when requested in advance. Electricity through retail providers often activates same-day or next-day. City water typically requires 24-48 hours notice. Natural gas through Atmos Energy usually takes 1-3 business days. Plan to initiate all requests at least one week before your move-in date.
Generally, you'll need government-issued photo identification, your new Abilene service address, and Social Security number for credit verification. The City of Abilene water department may require a lease agreement or proof of property ownership. Some providers accept alternative identification if you lack a Social Security number. Deposits may apply based on credit history.
Most Abilene utilities offer online signup as of February 2026. Retail electricity providers and Atmos Energy gas service can be established entirely online. However, City of Abilene water service typically requires visiting the Customer Service office at City Hall or calling directly, as online enrollment options remain limited for municipal water accounts.