Setting Up Utilities in Amarillo, TX
Your complete guide to setting up water, electricity, internet, and gas service in Amarillo, Texas.
Amarillo Utility Guide
reviewed by
ENRI ZHULATI
Setting up utilities in Amarillo requires coordinating with several different providers across multiple service categories. This guide walks you through the process of establishing water, sewage, garbage, electricity, gas, and internet services at your new residence. You’ll find contact information, required documentation, and step-by-step instructions for each utility type to help you get everything connected efficiently when moving to the area.
Water service in Amarillo
The City of Amarillo Water Utilities provides water service to nearly 200,000 residents, sourcing water from the Ogallala Aquifer and Canadian River Municipal Water Authority. New residents can establish water service through 2TurnItOn, the city’s official online service partner, with 24/7 availability. Service typically begins within two business days of application. You’ll need a government-issued photo ID and your new service address to get started.
2TurnItOn — Official Water Utility Partner
Amarillo residents can set up their water service through 2TurnItOn, the official online water utility service for this city.
Set Up Water Service
Sewage Service
Sewer service in Amarillo is bundled with your water account and billed together through City of Amarillo Water Utilities. The department handles wastewater collection and water reclamation services. For new water or sewer tap installations, contact the utilities department at 806-378-6948.
Garbage & Recycling
The City of Amarillo Solid Waste Department provides twice-weekly trash collection, included with your city utility billing. Residents receive a 95-gallon curbside cart. Free bulk item pickup is available by scheduling with Solid Waste at 806-378-6813. The city offers free drop-off recycling locations for oil, aluminum, tin, and cardboard, though curbside recycling requires a private subscription service.
You'll need a government-issued photo ID (such as a driver's license), your new service address, and phone number. Depending on the address status, you may also need to provide a copy of your lease agreement or property deed.
Deposit requirements vary based on individual circumstances and account history at the service address. Contact the Utility Billing department at 806-378-3030 to confirm your specific deposit amount before setting up service.
For water emergencies during business hours, call 806-378-6824. For after-hours water emergencies, contact 806-378-3019. Both lines are available for urgent issues like water main breaks or service line problems.
Electricity in Amarillo
Unlike much of Texas, Amarillo is not in a deregulated electricity market. Residents receive electricity exclusively from Xcel Energy through its Southwestern Public Service Company (SPS) subsidiary, which has served the region for over a century. Because there is no provider choice, all residents set up service directly with Xcel Energy by calling 1-800-895-4999 or visiting their Texas online portal.
Xcel Energy (Southwestern Public Service Company)
Phone: 1-800-895-4999
Website: https://tx.my.xcelenergy.com/s/moving/start-service
Deposit: Deposit may be required based on credit check. In Texas, customers may be required to pay a deposit, which is held until 12 consecutive months of on-time payments are made. You can opt to have a credit check performed to potentially waive the deposit.
Setup: Contact Xcel Energy by phone at 1-800-895-4999 or online to start service. You will need to provide identification (Social Security number or driver's license), your new service address, and desired start date. A credit check may be performed to determine if a deposit is required. Service fees and deposits (if applicable) will be invoiced on your first statement.
Internet providers in Amarillo
Amarillo residents have access to several internet service options spanning multiple connection types. The city is served by fiber, cable, fixed wireless, and satellite providers, offering flexibility for different household needs and locations. Whether you’re in a central neighborhood or a more rural area on the outskirts of Amarillo, you’ll find connectivity solutions available to meet your requirements.
AT&T
Major telecommunications provider offering fiber and DSL internet services to residential and business customers in Amarillo.
Sparklight
Regional cable provider delivering high-speed internet through its cable network infrastructure throughout the Amarillo area.
T-Mobile
Wireless carrier providing fixed wireless home internet service using its cellular network technology.
Viasat
Satellite internet provider offering coverage across Amarillo, including areas where wired connections may be limited.
Hughesnet
Satellite-based internet service available throughout the Amarillo region, serving both urban and rural locations.
Internet FAQ
Fiber internet offers the fastest speeds in Amarillo, with some providers delivering up to 5 Gbps. Fiber connections also provide symmetrical upload and download speeds, making them ideal for households with multiple users or remote workers.
Yes, satellite providers like Viasat and Hughesnet offer coverage in rural areas surrounding Amarillo where cable and fiber infrastructure may not reach. Fixed wireless options from T-Mobile may also be available depending on your specific location.
Consider your household's speed requirements, the number of connected devices, and your budget. Also verify which providers service your specific address, as availability can vary significantly between neighborhoods and connection types throughout the city.
Natural gas service in Amarillo
Atmos Energy provides natural gas service throughout Amarillo and the Texas Panhandle region. Due to the area’s cold winters, natural gas is commonly used in Amarillo homes for heating, water heaters, and cooking appliances. New residents can establish service by visiting atmosenergy.com or calling 888-286-6700 during business hours Monday through Friday, 7am to 6pm CT.
Atmos Energy
Phone: 888-286-6700
Website: https://www.atmosenergy.com
Deposit: Deposit may be required based on credit check. Providing your Social Security Number during signup helps determine if a deposit is necessary; if not provided, a deposit will typically be assessed. Customers have reported deposits around $90 plus a startup fee. A surety bond may be used as an alternative to a cash deposit.
Setup: New service can be set up online through the Atmos Energy Account Center (atmosenergy.com/accountcenter/moveininf/) or by calling 888-286-6700 Monday-Friday 7am-6pm CT. An adult 18 or older must be present during the activation appointment when a technician comes to turn on service and relight pilot lights on appliances.
Contact Atmos Energy online or by phone to schedule activation. An adult 18 or older must be present during the appointment so a technician can turn on service and relight pilot lights on appliances. A deposit may be required based on a credit check.
Deposit requirements are determined by a credit check during signup. Providing your Social Security Number helps determine eligibility. Customers have reported deposits around $90 plus a startup fee. A surety bond may be accepted as an alternative to a cash deposit.
Immediately leave the area and move to a safe location. Call 911 and then contact Atmos Energy's 24/7 emergency line at 866-322-8667. Do not use electrical switches, phones, or anything that could create a spark while inside.
Common questions about utilities in Amarillo
When moving to Amarillo, you'll need to establish electric service (typically through Xcel Energy or a retail electric provider), natural gas (Xcel Energy), water and wastewater (City of Amarillo Utilities), trash collection (City of Amarillo), and internet/cable service from providers like Suddenlink or AT&T.
Most Amarillo utilities can be connected within 1-3 business days if you schedule ahead. Electric and gas through Xcel Energy typically require 2-3 days advance notice. City water service usually activates within 24-48 hours. Internet installation may take 3-7 days depending on provider availability and whether professional installation is needed.
Generally, you'll need government-issued photo ID, your new Amarillo service address, Social Security number, and proof of residence such as a lease agreement or closing documents. Some providers may require a deposit based on credit history. City of Amarillo water service requires a completed application and valid identification.
Most utilities offer online signup. Xcel Energy allows electric and gas enrollment online or by phone. Internet providers like Suddenlink offer online ordering. However, City of Amarillo water service typically requires visiting the Utility Billing office at City Hall or calling directly, as online-only signup options remain limited.