Setting Up Utilities in Canyon, TX
Your complete guide to setting up water, electricity, internet, and gas service in Canyon, Texas.
Canyon Utility Guide
reviewed by
ENRI ZHULATI
Setting up utilities in Canyon requires coordinating with several different providers for your essential services. This guide walks you through the process of establishing water, sewage, garbage, electricity, gas, and internet service at your new residence. You’ll find contact information, documentation requirements, and step-by-step instructions for each utility type to help you get everything connected efficiently when moving to the Canyon area.
Water service in Canyon
The City of Canyon provides water service to approximately 15,305 residents throughout the community. As the official utility partner for Canyon, 2TurnItOn helps residents set up their water service efficiently. New customers should expect a $100 refundable deposit plus a $10 non-refundable service charge. In-person applications at City Hall before 4:30 PM qualify for same-day activation, while online setup requires additional processing time.
2TurnItOn — Official Water Utility Partner
Canyon residents can set up their water service through 2TurnItOn, the official online water utility service for this city.
Set Up Water Service
Sewage Service
Sewer service in Canyon is bundled with water service through the City of Canyon. When you activate your water account, sewer service is automatically included on the same monthly utility bill. There is no separate setup process or additional deposit required for sewer service.
Garbage & Recycling
Garbage collection is included with your water and sewer services through the City of Canyon’s Street & Solid Waste Division. Residences receive twice-weekly trash pickup, with specific days varying by neighborhood—Hunsley Hills, Madison Park, and Gagestone on Wednesdays, and Spring Canyon on Thursdays. After holidays, pickup runs one day behind schedule. The city does not offer curbside recycling, but residents can use Southwest Landfill for free bulky item disposal (12 loads per year with proof of water bill). Private recycling is available through KB Recycling for an additional fee.
You'll need to complete a Customer Service Agreement & Application, provide valid ID, and pay a $100 refundable deposit plus a $10 non-refundable service charge. Applications can be submitted online or in person at City Hall at 301 16th Street.
Same-day activation is available for in-person applications completed at City Hall before 4:30 PM, Monday through Friday. Online applications do not qualify for same-day service and require additional processing time before activation.
For after-hours water emergencies, contact Randall County Dispatch at (806) 468-5751. For billing questions during business hours, call the Business Office at (806) 655-5003. Technical water questions can be directed to the Water Division at (806) 655-5011.
Electricity in Canyon
Canyon is located in a regulated electricity market in Texas, meaning residents cannot choose their electricity provider. Xcel Energy, through its Southwestern Public Service Company (SPS) subsidiary, is the sole electricity provider for the area. To establish electric service, residents can contact Xcel Energy by phone at 1-800-895-4999 or visit their website at my.xcelenergy.com to submit a service request online.
Xcel Energy (Southwestern Public Service Company)
Phone: 1-800-895-4999
Website: https://my.xcelenergy.com/s/moving/start-service
Deposit: Deposits may be required in Texas. Xcel Energy will hold the deposit until you have made twelve consecutive months of on-time payments or if the account is closed. You have the option to request a credit check to see if the deposit can be waived. If applicable, deposits will be invoiced on your first statement.
Setup: Contact Xcel Energy by phone at 1-800-895-4999 or visit their website to start service. You'll need to provide your Social Security number or driver's license/state ID for identity verification. Service requests can be submitted online or by phone. The typical timeline for permanent service installations is at least 4 weeks for new construction.
Internet providers in Canyon
Canyon residents have access to eight internet service providers offering diverse connection types to meet various needs. Available technologies include fiber, cable, DSL, fixed wireless, and satellite options. This range of choices allows households and businesses to select plans based on speed requirements, location, and budget. Urban areas typically have more high-speed options, while rural locations may rely on wireless or satellite connections.
AT&T
Major national provider offering internet services across Texas with multiple plan options for residential and business customers.
Optimum
Cable internet provider delivering high-speed connections with various speed tiers for households.
Mid-Plains Rural Telephone
Regional cooperative serving the Texas Panhandle with telecommunications and internet services for rural communities.
T-Mobile
Wireless carrier offering 5G and LTE home internet as an alternative to traditional wired connections.
Vexus
Regional fiber provider expanding high-speed internet infrastructure throughout Texas Panhandle communities.
Hughesnet
Satellite internet provider offering coverage to rural and underserved areas where wired options are unavailable.
Viasat
Satellite-based internet service delivering connectivity to remote locations throughout the region.
AW Broadband
Texas-based fixed wireless provider serving Panhandle communities with high-speed internet alternatives.
Internet FAQ
Fiber internet offers the fastest speeds in Canyon, with some providers delivering up to 8 Gbps. Fiber connections provide symmetrical upload and download speeds, making them ideal for streaming, gaming, and remote work.
Yes, rural areas around Canyon can access internet through satellite providers like Hughesnet and Viasat, or fixed wireless options such as T-Mobile and AW Broadband. These technologies don't require physical cable infrastructure to reach remote locations.
Consider your household's speed requirements, the number of connected devices, and monthly data needs. Check which providers service your specific address, as availability varies by location. Compare pricing, contract terms, and equipment fees before selecting a plan.
Natural gas service in Canyon
Natural gas service in Canyon is provided by West Texas Gas (WTG Energy), which serves Canyon as one of 30 incorporated Texas cities in its service area. Most homes in Canyon have access to natural gas for heating, water heating, and cooking. The nearest WTG customer service offices for Canyon residents are located in Amarillo. For service inquiries, contact WTG at (806) 358-1321 or visit westtexasgas.com.
West Texas Gas (WTG Energy)
Phone: (806) 358-1321
Website: https://www.westtexasgas.com
Deposit: Deposit required upfront when setting up service. Amount is based on 1/6 of estimated annual usage (or 1/12 if customer pays by electronic transfer). Deposit not to exceed one-sixth of estimated annual billings per Texas Railroad Commission guidelines.
Setup: Call or visit the local WTG Customer Service Office in Amarillo. You will need to provide: social security number, driver's license, phone numbers, service address and billing address, previous residential address, employer information. Download and complete the residential service agreement from the website. A deposit and meter read fee are required at the time of setting up the account. Note: Online signup is not available for new service – setup must be done by phone or in person.
Contact West Texas Gas by phone at (806) 358-1321 or visit their Amarillo office at 7517 Canyon Drive or 8701 Strawberry Fields East. Online signup is not available for new service. You'll need your social security number, driver's license, and service address information.
WTG requires an upfront deposit when establishing service, plus a meter read fee. The deposit amount is based on 1/6 of estimated annual usage, or 1/12 if paying by electronic transfer. Per Texas Railroad Commission guidelines, deposits cannot exceed one-sixth of estimated annual billings.
For natural gas emergencies, call West Texas Gas's 24/7 emergency line at (844) 976-0333. Note that WTG's responsibility extends only to the meter—homeowners are responsible for maintaining gas lines on their own property beyond that point.
Common questions about utilities in Canyon
When moving to Canyon, you'll need to establish electricity service through a retail electric provider of your choice, water and wastewater service through the City of Canyon, natural gas through Xcel Energy, and internet/cable through providers like Suddenlink or AT&T. Trash collection is typically included with city water service.
Electricity can typically be connected within 24-48 hours through most retail providers. City of Canyon water service usually requires 1-2 business days after application approval. Natural gas through Xcel Energy generally takes 2-5 business days. Plan to start the process at least one week before your move-in date.
Most Canyon utility providers require a valid government-issued ID, your new service address, and a Social Security number for credit verification. The City of Canyon water department may also request a copy of your lease agreement or proof of property ownership. Some providers may require a deposit based on credit history.
Electricity providers in Canyon's deregulated market generally offer full online enrollment. Xcel Energy allows online gas service requests. However, as of February 2026, the City of Canyon water department requires in-person registration at City Hall or completion of a paper application, so plan accordingly during business hours.