Setting Up Utilities in Del Rio, TX
Your complete guide to setting up water, electricity, internet, and gas service in Del Rio, Texas.
Del Rio Utility Guide
Setting up utilities in Del Rio requires coordinating with several different providers for essential services. This guide walks you through the process of establishing water, sewage, garbage, electricity, internet, and gas service at your new residence. You’ll find contact information, documentation requirements, and step-by-step instructions for each utility type to help you get everything connected efficiently when moving to this Val Verde County city.
Water service in Del Rio
The City of Del Rio Utilities Commission manages water service for approximately 36,506 residents, with water sourced from the Edwards/Trinity Plateau Aquifer via San Felipe Springs. To establish service, contact Utility Billing at 830-774-8550 or visit their office at 109 W. Broadway St. Office hours are Monday through Friday, 8am to 5pm, with extended drive-thru hours including Saturday mornings. More information is available at the city’s Utility Billing webpage.
City of Del Rio Utilities Commission
Phone: 830-774-8550
Website: https://www.cityofdelrio.com/government/departments/utility-billing
Office: 109 W. Broadway St., Del Rio, TX 78840
Sewage Service
Sewer and wastewater service is bundled with water service and managed by the City of Del Rio Utility Billing Department. Wastewater charges are calculated using a winter average based on your water consumption during December, January, and February. No separate signup is required—sewer service activates automatically when you establish water service.
Garbage & Recycling
Platform Waste Solutions provides residential garbage collection under contract with the City of Del Rio. Pickup occurs once weekly, with collection days varying by neighborhood (Monday through Thursday). Carts must be curbside by 6:00 AM. A 96-gallon cart is provided, and charges appear on your monthly water bill. Single-stream recycling is collected every other week on your regular garbage day. Contact Platform Waste Solutions at 830-775-2715 for recycling questions or Utility Billing at 830-774-8504 for cart requests.
You'll need a valid photo ID and proof of residence or occupancy, such as a lease agreement or property deed. The city's 'Requirements for Utility Service' document on the Utility Billing webpage provides a complete list of specific requirements.
Service activation generally takes approximately two business days. Complete the New Customer Water/Gas Application form (available in English and Spanish) and submit it at the Utility Billing office at 109 W. Broadway St.
Yes, a deposit is required to establish water service. Contact Utility Billing at 830-774-8550 for the specific amount. Commercial accounts that maintain on-time payments for 24 consecutive months may qualify for a deposit refund.
Electricity in Del Rio
Del Rio residents benefit from Texas’s deregulated electricity market, which allows consumers to choose their own electricity provider rather than being assigned to a single utility. This competition creates opportunities for shoppers to find rates that work for their household budget. With over 100 plans currently available in the Del Rio area, residents have substantial flexibility in selecting both pricing structures and energy sources. Visit the full Del Rio electricity page for detailed plan comparisons.
Electricity Market Snapshot
Lowest rate: 6.48¢/kWh
Average rate: 16.28¢/kWh
Plans available: 109
Green energy plans: 107
Internet providers in Del Rio
Del Rio, located along the Texas-Mexico border, offers residents several internet connectivity options. While the city is smaller than major Texas metros, residents can typically access service through a mix of DSL, cable, fixed wireless, and satellite providers. Availability varies by neighborhood, so checking specific addresses is recommended. Some areas may have limited high-speed options, making it worthwhile to explore all available providers in your location.
Internet FAQ
Del Rio residents may have access to DSL, cable, fixed wireless, and satellite internet services. Fiber availability is limited in the area. Connection options depend on your specific address, with some rural locations having fewer choices than neighborhoods closer to the city center.
Contact providers directly or use their online address-check tools to verify service availability. Local neighbors and community groups can also offer insights into which providers deliver reliable service in specific Del Rio neighborhoods and what speeds to realistically expect.
Satellite internet providers offer coverage throughout Del Rio, regardless of location. Fixed wireless and mobile hotspot services may also be options. Some residents in underserved areas combine multiple services or use cellular data plans as their primary internet connection.
Natural gas service in Del Rio
Del Rio operates its own municipal natural gas system through the City of Del Rio Natural Gas Division, serving over 4,800 customers across 260 miles of gas mains. The division has earned a 100% performance rating from TML Intergovernmental Risk Pool for 14 consecutive years, ranking among Texas’s top three gas systems. Natural gas service is available throughout the city limits, with 24/7 emergency response. Contact the Natural Gas Division at (830) 774-8505 or visit cityofdelrio.com for service information.
City of Del Rio Natural Gas Division
Phone: (830) 774-8505
Website: https://www.cityofdelrio.com/government/departments/public-works/gas
Complete a new customer water/gas application at the Utility Billing Department, located at 109 W. Broadway St. Applications are available in English and Spanish. Office hours are Monday-Friday 8am-5pm (lobby) or 7:30am-5:30pm (drive-thru), with Saturday drive-thru hours 9am-12pm.
Gas service is combined with water and sewer on your city utility bill. Payments can be made online or by phone at 866-299-3771, though a $2.00 processing fee applies for phone payments. Contact Utility Billing at (830) 774-8505 for deposit requirements.
Call 811 or (830) 774-8622 at least 48 hours before digging. The city will mark underground gas lines free of charge. Residents are responsible for maintaining their own buried piping within their property boundaries.
Common questions about utilities in Del Rio
When moving to Del Rio, you'll need to establish electricity service (AEP Texas is the primary provider), water and wastewater through the City of Del Rio Utilities, natural gas if your home uses it, and internet/cable services. Trash collection is typically included with city water services for residents within city limits.
Electricity through AEP Texas typically connects within 1-3 business days. City water service usually requires 24-48 hours after application approval. Internet installation may take 3-7 days depending on provider availability. Plan to start the process at least one week before your move-in date to ensure all services are active.
Most Del Rio utility providers require a valid government-issued ID, proof of residence such as a lease agreement or closing documents, and your Social Security number. The City of Del Rio water department may also require a deposit. Having a previous utility payment history can sometimes reduce deposit requirements with certain providers.
AEP Texas electricity and most internet providers offer complete online signup. However, as of February 2026, the City of Del Rio Utilities Department typically requires in-person visits or phone contact to establish new water and wastewater accounts. Visit their office at City Hall or call ahead to confirm current enrollment procedures.