Setting Up Utilities in Del Rio, TX
Your complete guide to setting up water, electricity, internet, and gas service in Del Rio, Texas.
Del Rio Utility Guide
Setting up utilities in Del Rio requires coordinating with several different service providers across the city. This guide walks you through the process for each essential service, including water, sewage, garbage collection, electricity, internet, and gas. Whether you’re moving into a new home or transferring services to a different address, you’ll find the contact information, documentation requirements, and step-by-step instructions needed to get your utilities connected efficiently.
Water service in Del Rio
The City of Del Rio Utilities Commission provides water service to approximately 36,506 residents, with water sourced from the Edwards/Trinity Plateau Aquifer via San Felipe Springs. To establish service, visit the Utility Billing office at 109 W. Broadway St. or call 830-774-8550. The office is open Monday through Friday, 8am to 5pm, with extended drive-thru hours available. For more information, visit the city’s utility billing website at cityofdelrio.com.
City of Del Rio Utilities Commission
Phone: 830-774-8550
Website: https://www.cityofdelrio.com/government/departments/utility-billing
Office: 109 W. Broadway St., Del Rio, Texas 78840
Sewage Service
Sewer service is bundled with water and managed by the City of Del Rio Utility Billing Department. Wastewater billing is based on your winter average—calculated from your water usage during December, January, and February—rather than current-month consumption. For questions about wastewater charges or your winter average calculation, contact Utility Billing at 830-774-8550.
Garbage & Recycling
Residential solid waste services are provided through Platform Waste Solutions for customers with an active City of Del Rio water account. Garbage is collected weekly using a provided 96-gallon cart, which must be curbside by 6:00 am on your collection day. Single-stream recycling is collected every other week. Bulky waste pickup occurs monthly, allowing 3 cubic yards of rubbish and 2 bulky items per account. Charges appear on your monthly water bill.
You'll need a valid government-issued photo ID, proof of residence or occupancy (such as a lease agreement or property deed), and your Social Security number. Visit the city's Utility Billing webpage to review the complete 'Requirements for Utility Service' document.
Service activation typically takes approximately two business days. You must complete a New Customer Water/Gas Application form, available in English and Spanish, and submit it at the Utility Billing office or contact them by phone at 830-774-8550.
Yes, a deposit is required to establish service—contact Utility Billing at 830-774-8550 for the specific amount. Customers outside city limits pay 15% higher water charges and 20% higher wastewater charges compared to inside-city rates.
Electricity in Del Rio
Del Rio residents benefit from Texas’s deregulated electricity market, which allows consumers to choose their own electricity provider rather than being assigned to a single utility. This competition creates opportunities to find rates that fit individual household needs and preferences. With rates starting well below the market average and over 100 plans available, Del Rio residents have substantial flexibility in selecting their electricity service. See the full Del Rio electricity page for complete plan details and provider comparisons.
Electricity Market Snapshot
Lowest rate: 7.1¢/kWh
Average rate: 15.43¢/kWh
Plans available: 118
Green energy plans: 116
Internet providers in Del Rio
Del Rio, located along the Texas-Mexico border, has more limited internet options compared to larger metropolitan areas. Residents can typically access service through a mix of DSL, fixed wireless, and satellite providers. Availability varies by neighborhood, so checking specific address coverage is recommended. Some areas may have access to cable internet, while rural locations often rely on satellite or fixed wireless connections for reliable service.
Internet FAQ
Del Rio residents may have access to DSL, fixed wireless, satellite, and limited cable internet depending on location. Rural areas surrounding the city often rely more heavily on satellite or fixed wireless options, while neighborhoods closer to the city center may have additional choices.
Contact providers directly or use their websites to check address-specific availability. Local telecommunications offices can also provide information about service in your area. Speaking with neighbors about their current providers can offer helpful insight into reliable local options.
Fixed wireless and satellite internet services typically cover areas where wired connections aren't available. Mobile hotspot devices using cellular networks can also provide connectivity. Some residents use a combination of these solutions depending on their usage needs and budget.
Natural gas service in Del Rio
Natural gas service in Del Rio is provided by the City of Del Rio Natural Gas Division, a municipally-owned utility serving over 4,800 customers through 260 miles of gas mains. Natural gas is optional in Del Rio—only homes equipped for it require service. The division has earned a 100% performance rating from TML Intergovernmental Risk Pool for 14 consecutive years, ranking among Texas’s top three gas systems. Contact the Natural Gas Division at (830) 774-8505 or visit cityofdelrio.com for more information.
City of Del Rio Natural Gas Division
Phone: (830) 774-8505
Website: https://www.cityofdelrio.com/government/departments/public-works/gas
Complete the New Customer Water/Gas Application form and submit it in person at the Utility Billing Department at 109 W. Broadway St. Bring a valid government-issued ID, proof of residence, and your Social Security number. Service activation takes approximately 2 business days.
Yes, a deposit is required to establish natural gas service. Contact the Utility Billing Department at (830) 774-8550 for the specific deposit amount. Commercial accounts with 24 consecutive months of on-time payments may qualify for a deposit refund.
Call 811 or (830) 774-8622 at least 48 hours before any digging project to have underground gas lines marked free of charge. Property owners are responsible for maintaining their own buried piping within their property boundaries.
Common questions about utilities in Del Rio
When moving to Del Rio, you'll need to establish electric service through AEP Texas or Rio Grande Electric Cooperative depending on your location. Water and wastewater are handled by the City of Del Rio Utilities. You'll also want to arrange internet service through providers like Spectrum or Suddenlink, and natural gas if your home requires it.
Electric service in Del Rio typically activates within 1-3 business days. City water connections usually require 2-3 business days after application approval. Internet installation may take 3-7 days depending on provider availability and whether technician visits are needed. Plan to begin utility setup at least one week before your move-in date.
Most Del Rio utility providers require government-issued photo identification, your new service address, and a Social Security number or ITIN. You may also need proof of residence such as a lease agreement or closing documents. Some providers request a previous utility bill or may require a deposit based on credit history.
AEP Texas and most internet providers offer complete online enrollment. However, City of Del Rio water services typically requires visiting their office at 109 W Losoya Street to complete applications and pay deposits in person. As of May 2026, phone applications may be accepted but online water signup remains limited for new accounts.