Setting Up Utilities in Del Rio, TX
Your complete guide to setting up water, electricity, internet, and gas service in Del Rio, Texas.
Del Rio Utility Guide
Setting up utilities in Del Rio requires coordinating with several different providers for essential services. This guide walks you through the process of establishing water, sewage, garbage, electricity, internet, and gas service at your new residence. You’ll find contact information, documentation requirements, and step-by-step instructions for each utility type. Whether you’re moving to Del Rio for the first time or relocating within the city, this resource covers what you need to get your services connected.
Water service in Del Rio
The City of Del Rio Utilities Commission provides water service to residents and businesses throughout Del Rio. The Utility Billing Department handles all new account applications, billing inquiries, and service requests. You can reach them at 830-774-8550 or visit their office at 109 W. Broadway St., Del Rio, Texas 78840. Office hours are Monday through Friday, 8:00 AM to 5:00 PM, with drive-thru service opening at 7:30 AM. For more information, visit cityofdelrio.com/government/departments/utility-billing.
City of Del Rio Utilities Commission
Phone: 830-774-8550
Website: https://www.cityofdelrio.com/government/departments/utility-billing
Office: 109 W. Broadway St., Del Rio, Texas 78840
Sewage Service
Sewer and wastewater service is bundled with your water account and managed by the City of Del Rio Utility Billing Department. Wastewater charges are calculated based on your winter average, which uses water consumption data from December, January, and February. Customers living outside city limits pay 20% higher wastewater charges.
Garbage & Recycling
Platform Waste Solutions provides residential garbage collection under contract with the City of Del Rio. Service is available to customers with an active city water account, and charges appear on your monthly utility bill. A 96-gallon cart is provided, and collection occurs once weekly. Carts must be curbside by 6:00 AM on your scheduled collection day. Single-stream recycling is collected every other week, and bulky waste pickup is available once per month. Contact Platform Waste Solutions at 830-775-2715 or Utility Billing at 830-774-8504 for service questions.
Complete the New Customer Water/Gas Application form and submit it in person at the Utility Billing Department at 109 W. Broadway St. Bring a valid photo ID, Social Security card, and proof of residence. Pay the required deposit, and service activation takes approximately 2 business days.
Residential accounts require a $50 deposit, while commercial accounts require $200. A $20 service fee applies per service. Applicants 65 years or older with no history of delinquent accounts may qualify for a deposit exemption.
Yes, senior citizens aged 65 and older receive a 5% discount on their utility bills. Additionally, seniors with no delinquent account history may be exempt from paying the initial service deposit when establishing new water service.
Electricity in Del Rio
Del Rio residents benefit from Texas’s deregulated electricity market, which allows consumers to choose their own electricity provider rather than being assigned to a utility. This competition creates a diverse marketplace with rates well below the state average. With over 100 plans currently available, Del Rio households can compare options based on rate structure, contract length, and energy source. Visit our full Del Rio electricity page for detailed plan comparisons.
Electricity Market Snapshot
Lowest rate: 6.9¢/kWh
Average rate: 14.59¢/kWh
Plans available: 111
Green energy plans: 109
Internet providers in Del Rio
Del Rio, located along the Texas-Mexico border, offers residents several internet connection options. While the area may have fewer providers compared to larger metropolitan areas, residents can typically find service through cable, DSL, fixed wireless, and satellite connections. Some neighborhoods may also have access to fiber optic service. Availability varies by location, so checking coverage at your specific address is recommended when moving to Del Rio.
Internet FAQ
Del Rio residents typically have access to DSL, cable, fixed wireless, and satellite internet services. Fiber availability may be limited to certain areas. Connection options depend on your specific address and neighborhood infrastructure.
Contact major national and regional providers directly to verify service availability at your specific address. Local electronics stores and neighbors can also provide insight into which providers offer reliable service in your particular neighborhood.
Internet speeds in Del Rio vary based on provider and connection type. Cable and fiber connections typically offer faster speeds, while DSL and satellite may be slower. Rural areas outside the city center may have more limited high-speed options.
Natural gas service in Del Rio
Natural gas service in Del Rio is provided by the City of Del Rio Natural Gas Division, which operates the municipal gas distribution system serving over 4,800 customers through 260 miles of gas mains. Natural gas is optional in Del Rio—only homes with gas appliances require service. The division has earned a 100% performance rating from TML Intergovernmental Risk Pool for 14 consecutive years, ranking among Texas’s top three gas systems. For service inquiries, contact (830) 774-8550.
City of Del Rio Natural Gas Division
Phone: (830) 774-8550
Website: https://www.cityofdelrio.com/government/departments/public-works/gas
Complete the New Customer Water/Gas Application form (available in English and Spanish) and submit it in person at the Utility Billing Department at 109 W. Broadway St. Bring a valid photo ID, proof of residence, and your Social Security number. Service activation takes approximately 2 business days.
Yes, a deposit is required to establish natural gas service. Contact the Utility Billing Department at (830) 774-8550 for the specific amount. If you pay all charges on time for 12 consecutive months, the deposit will be refunded as a credit to your account.
Call 811 or (830) 774-8622 at least 48 hours before digging to have underground gas lines marked free of charge. Homeowners are responsible for maintaining buried piping within their property boundaries. The city provides 24/7 emergency gas service for urgent issues.
Common questions about utilities in Del Rio
When moving to Del Rio, you'll need to establish electric service through AEP Texas or Rio Grande Electric Cooperative depending on your location, water and wastewater through the City of Del Rio Utilities, natural gas through CenterPoint Energy, and internet through providers like Spectrum or Frontier. Trash collection is typically managed through city utilities.
Most Del Rio utilities can be connected within 2-5 business days when requested in advance. Electric service typically activates within 1-2 business days. City water may require 2-3 business days for meter activation. Internet installation often takes 3-7 days depending on provider availability and whether existing infrastructure is in place.
Generally, you'll need a valid government-issued photo ID, proof of residence such as a lease agreement or closing documents, your Social Security number for credit verification, and a deposit or previous utility payment history. The City of Del Rio Utilities may require additional residency verification for water service activation.
Electric providers like AEP Texas and most internet companies offer full online enrollment as of July 2026. However, the City of Del Rio Utilities Department typically requires an in-person visit to their office on West Losoya Street for water and sewer service activation, where you'll sign service agreements and pay any required deposits.