Setting Up Utilities in Denison, TX
Your complete guide to setting up water, electricity, internet, and gas service in Denison, Texas.
Denison Utility Guide
Setting up utilities in Denison requires coordinating with several different providers for essential services. This guide walks you through the process of establishing water, sewage, garbage, electricity, gas, and internet service at your new residence. You’ll find contact information, required documentation, and step-by-step instructions for each utility type to help you get everything connected efficiently when moving to this North Texas city.
Water service in Denison
The City of Denison Utilities manages water service for approximately 22,682 residents, sourcing water from Lake Randell and Lake Texoma. Residents can contact the utility billing office at 903-465-2720 or visit denisontx.gov/200/Utility-Billing to manage their accounts. The office is located at 300 W Main Street, Denison, TX 75020, open Monday through Friday from 8:00 AM to 5:00 PM. Some areas outside city limits may be served by Starr Water Supply Corporation or Oak Ridge South Gale Water Corporation.
City of Denison Utilities
Phone: 903-465-2720
Website: https://www.denisontx.gov/200/Utility-Billing
Office: 300 W Main Street, Denison, TX 75020
Sewage Service
Sewer service is bundled with water on City of Denison utility bills. Sewer charges appear as a separate line item alongside water and refuse fees. For after-hours sewer emergencies, residents can call 903-464-4427.
Garbage & Recycling
The City of Denison provides weekly trash collection within city limits. Residents receive a 95-gallon cart and must bag all trash, with carts placed at the curb by 6:30 AM on collection day. Republic Services handles recycling pickup every other week, accepting plastics #1-5 and #7, cardboard, glass, and metal cans. Bulk collection occurs six times yearly in even-numbered months. The Residential Collection Station at 300 W FM 84 is available for additional disposal needs with valid ID and a current water bill.
Complete the New Service Application online at denisontx.gov/FormCenter or visit City Hall at 300 W Main Street between 8 AM and 3 PM, Monday through Friday. Allow at least 2 business days notice. Bring a valid photo ID, proof of residence, and deposit payment.
A deposit is required to establish new water service. Contact the utility office at 903-465-2720, option 1, for the specific deposit amount. The deposit is applied to your final bill when you close your account.
For water or sewer emergencies outside regular business hours, call the City of Denison after-hours emergency line at 903-464-4427. During normal hours, contact the utility office at 903-465-2720.
Electricity in Denison
Denison residents benefit from Texas’s deregulated electricity market, which allows consumers to compare providers and select their own electricity plans. With 109 plans currently available in the area, shoppers have substantial options ranging from budget-friendly rates to renewable energy offerings. The lowest available rate in Denison sits at 8.79¢/kWh, well below the average market rate of 16.01¢/kWh. Visit our full Denison electricity page for detailed plan comparisons and provider information.
Electricity Market Snapshot
Lowest rate: 8.71¢/kWh
Average rate: 15.96¢/kWh
Plans available: 109
Green energy plans: 107
Internet providers in Denison
Denison residents have access to a variety of internet service options across multiple connection types. The city is served by providers offering fiber, cable, DSL, fixed wireless, and satellite connections. This range of choices allows households to select service based on their speed requirements, budget, and location within the city. With approximately 11 providers available, most addresses have several options to consider.
AT&T
Major telecommunications provider offering internet services through fiber and DSL networks in select areas.
Frontier
Regional provider delivering internet connectivity through fiber and DSL infrastructure.
Vexus
Regional fiber provider focused on delivering high-speed internet to Texas communities.
Sparklight
Cable internet provider formerly known as Cable One, serving communities across the region.
Bluepeak
Fiber-focused internet provider expanding service in growing Texas markets.
T-Mobile Home Internet
Fixed wireless internet service utilizing T-Mobile's cellular network infrastructure.
Viasat
Satellite internet provider offering coverage in areas where wired connections may be limited.
Internet FAQ
Fiber internet typically offers the fastest speeds in Denison, with some providers delivering up to 5 Gbps. Fiber connections also provide symmetrical upload and download speeds, making them ideal for video conferencing and cloud storage.
Rural areas outside Denison's core may have limited wired options. Fixed wireless and satellite providers like T-Mobile Home Internet and Viasat offer coverage where cable and fiber infrastructure has not been installed.
Consider your household's speed needs, the number of connected devices, monthly data usage, and contract requirements. Connection type availability at your specific address will also determine which providers can serve your home.
Natural gas service in Denison
Natural gas service in Denison is provided exclusively by Atmos Energy Corporation (Mid-Tex Division), serving over 6,800 residential customers in the area. Texas has not deregulated natural gas utilities, making Atmos Energy the sole provider for local residents. Natural gas is commonly used in Denison homes for heating, water heaters, and cooking appliances. To establish service, contact Atmos Energy at 888-286-6700 or visit atmosenergy.com.
Contact Atmos Energy online at atmosenergy.com or call 888-286-6700 (Monday-Friday, 7am-6pm). An in-person appointment is required for gas turn-on, scheduled Monday-Friday between 8am-5pm. Someone must be present at the property during the technician visit.
Deposit requirements depend on your credit history. Providing your Social Security number during signup helps determine eligibility. If not provided, a deposit (typically around $90) will likely be required. Deposits are refundable after 12 months of good payment history.
Leave the property immediately and call 911, then contact Atmos Energy's emergency line at 866-322-8667. Do not use electrical switches or create sparks. Always call 811 before any digging projects to have underground gas lines marked.
Common questions about utilities in Denison
When moving to Denison, you'll need to establish electricity service through a retail electric provider of your choice, water and wastewater through the City of Denison, natural gas through Atmos Energy, and internet/cable through providers like Suddenlink or AT&T. Trash collection is typically included with city water service.
Electric service in Denison can typically be activated within 24-48 hours. City water connections usually require 1-3 business days after application approval. Natural gas through Atmos Energy generally takes 2-5 business days. Plan to initiate all utility requests at least one week before your move-in date.
Most Denison utility providers require government-issued photo identification, your new service address, and a Social Security number for credit verification. The City of Denison water department may also request a lease agreement or proof of property ownership. Some providers accept alternative identification if you lack a Social Security number.
Electricity providers and Atmos Energy gas service offer full online enrollment. Internet providers like Suddenlink also support online signup. However, as of February 2026, City of Denison water service requires visiting City Hall or calling their utility billing department directly to establish new residential accounts.