Setting Up Utilities in Highland Village, TX
Your complete guide to setting up water, electricity, internet, and gas service in Highland Village, Texas.
Highland Village Utility Guide
reviewed by
ENRI ZHULATI
Setting up utilities in Highland Village requires coordinating with several different providers for your essential services. This guide walks you through the process of establishing water, sewage, garbage, electricity, gas, and internet service at your new residence. You’ll find contact information, required documents, and step-by-step instructions for each utility type to help you get everything connected efficiently before or shortly after your move.
Water service in Highland Village
The City of Highland Village provides water service to all residents, purchasing water from Upper Trinity Regional Water District while also maintaining five local wells. The city holds a ‘Superior Public Water Supply’ rating from TCEQ. Residents can set up their water service through 2TurnItOn, the official utility partner for Highland Village, or submit an application directly to the city’s Utility Billing department.
2TurnItOn — Official Water Utility Partner
Highland Village residents can set up their water service through 2TurnItOn, the official online water utility service for this city.
Set Up Water Service
Sewage Service
Sewer service is provided by the City of Highland Village and included with your water bill. The city maintains approximately 98 miles of sanitary sewer lines, while wastewater treatment is handled through Upper Trinity Regional Water District. A pass-through charge for treatment appears on your monthly utility statement.
Garbage & Recycling
Republic Services handles trash and recycling collection in Highland Village, though service is billed through your city utility bill. Each residence receives a 95-gallon blue trash cart and a 95-gallon green recycling cart. Collection occurs once weekly on your designated day, with yard waste picked up every Monday. Carts must be curbside by 7:00 a.m. Bulk waste pickup up to 3 cubic yards is included with regular service. For missed pickups or cart issues, contact Republic Services at 972-316-0789.
A $150 deposit is required to establish water service. Residents 65 years or older are exempt from this requirement. The deposit is refunded after 12 consecutive months of on-time payments or credited to your final bill when you close your account.
You'll need to complete the Application for Water Service form, which requires standard identification and your service address information. The form can be submitted online through 2TurnItOn, emailed, faxed, or delivered in person to the Municipal Complex.
Visit the Highland Village Municipal Complex at 1000 Highland Village Road, Highland Village, TX 75077. The Utility Billing office is open Monday through Friday, 8:00 a.m. to 5:00 p.m. You can also reach them by phone at 972-899-5090.
Electricity in Highland Village
Highland Village residents benefit from Texas’s deregulated electricity market, which allows consumers to select their preferred retail electricity provider rather than being assigned a default utility. This competitive marketplace typically offers various plan types, including fixed-rate and variable-rate options. For comprehensive information about available electricity plans, rates, and providers currently serving Highland Village, visit our full electricity page.
Local Electric Utility
Internet providers in Highland Village
Highland Village residents have access to a diverse range of internet service providers and connection types. With eight ISPs serving the area, options include fiber, cable, fixed wireless, and satellite connections. This variety allows households to choose plans based on their specific needs, whether prioritizing speed, reliability, or budget. Urban and suburban areas typically have the most connectivity options available.
Frontier
Regional provider offering fiber-optic internet service with symmetrical upload and download speeds in select Highland Village neighborhoods.
AT&T
Major telecommunications company providing fiber and fixed wireless internet options with various speed tiers for residential customers.
Spectrum
Cable internet provider delivering high-speed connections without data caps or requiring annual contracts.
Verizon 5G Home
Fixed wireless service utilizing 5G network technology to deliver home internet without traditional wired infrastructure.
T-Mobile Home Internet
Fixed wireless internet service leveraging T-Mobile's cellular network to provide home connectivity.
EarthLink
Internet service provider offering connections through partnerships with local network infrastructure providers.
HughesNet
Satellite internet provider serving Highland Village locations where wired connections may be limited or unavailable.
Viasat
Satellite-based internet service offering coverage throughout Highland Village regardless of ground infrastructure availability.
Internet FAQ
Fiber-optic internet offers the fastest speeds in Highland Village, with some providers delivering up to 5 Gbps. Fiber provides symmetrical upload and download speeds and is generally considered the most reliable connection type for demanding household usage.
Yes, satellite providers like HughesNet and Viasat serve areas where wired infrastructure is limited. Fixed wireless options from Verizon 5G Home and T-Mobile may also be available, depending on cellular coverage in your specific location.
Most households with multiple users streaming video, video conferencing, and general browsing find speeds between 100-300 Mbps sufficient. Larger households or those with heavy gaming and 4K streaming needs may benefit from faster plans.
Natural gas service in Highland Village
Atmos Energy’s Mid-Tex Division is the sole natural gas provider serving Highland Village. Located in Denton County within the Dallas-Fort Worth area, most homes in this established suburban community have natural gas service available. Residents commonly use gas for heating, water heating, and cooking. New service can be established online at atmosenergy.com or by calling 888-286-6700 during business hours Monday through Friday, 7am to 6pm Central.
Atmos Energy (Mid-Tex Division)
Phone: 888-286-6700
Website: https://www.atmosenergy.com/
Deposit: Deposit requirement is determined by credit check; providing SSN during signup helps determine if deposit is necessary. If no SSN is provided, a deposit will likely be assessed. Deposits are typically refunded after 12 months of on-time payments.
Setup: New service can be set up online through the Atmos Energy Account Center at atmosenergy.com or by calling 888-286-6700 (Monday-Friday 7am-6pm Central). During online signup, providing a Social Security Number helps determine if a deposit is required. An adult must be present for a technician to turn on the gas at the property.
Contact Atmos Energy online through their Account Center at atmosenergy.com or call 888-286-6700. Providing your Social Security Number during signup helps determine deposit requirements. An adult must be present at the property when a technician arrives to turn on gas service.
Deposit requirements are determined by a credit check. Providing your SSN during signup helps Atmos Energy assess whether a deposit is necessary. If no SSN is provided, a deposit will likely be required. Deposits are typically refunded after 12 months of on-time payments.
If you detect a gas odor, leave the area immediately and call 911, then contact Atmos Energy's emergency line at 866-322-8667. For any digging projects on your property, always call 811 at least three business days in advance to have utility lines marked.
Common questions about utilities in Highland Village
When moving to Highland Village, you'll need to establish electricity service through a retail electric provider of your choice, water and sewer service through the City of Highland Village, natural gas through Atmos Energy, and internet/cable through providers like Spectrum or AT&T. Trash collection is included with city water service.
Most utilities in Highland Village can be connected within 1-3 business days. Electricity through retail providers often activates same-day or next-day. City water typically requires 24-48 hours notice. Gas service through Atmos Energy usually takes 1-3 business days and may require someone home for the technician visit.
Generally, you'll need government-issued photo ID, your new service address, and move-in date. The City of Highland Village water department may require a lease agreement or closing documents. Electric providers typically run a soft credit check. Some providers accept a Social Security number in lieu of physical documents.
Electricity and internet services offer full online enrollment through provider websites. Atmos Energy allows online gas service requests. However, the City of Highland Village water utility requires completing an application that may need to be submitted in person or via email to City Hall, along with required documentation for verification.