Setting Up Utilities in Irving, TX
Your complete guide to setting up water, electricity, internet, and gas service in Irving, Texas.
Irving Utility Guide
Setting up utilities in Irving requires coordinating with multiple service providers, and this guide walks you through each step of the process. Whether you’re moving into a new home or apartment, you’ll need to establish accounts for water, electricity, gas, and internet services. Below, you’ll find the specific providers serving Irving, contact information, required documentation, and typical setup timelines to help you get all your essential services running smoothly.
Water service in Irving
The City of Irving Water Utilities manages water service for Irving residents. New customers can establish service online through the MyIrvingBill.org portal or visit the Customer Service Department at City Hall, located at 825 W. Irving Blvd. Allow 1-3 business days for processing, or apply in person before 3 p.m. for same-day service. Contact Water Utilities at 972-721-2411 or visit irvingtx.gov/water-utilities for more information.
City of Irving Water Utilities
Phone: 972-721-2411
Website: https://irvingtx.gov/water-utilities
Office: 825 W. Irving Blvd., Irving, TX 75060
Sewage Service
Wastewater service is bundled with water utilities in Irving. The Water Utilities Department manages sewage collection and maintains the city’s wastewater infrastructure. Charges for wastewater service appear on your monthly utility bill alongside water and garbage fees—no separate account setup is required.
Garbage & Recycling
City of Irving Solid Waste Services provides trash, recycling, and brush/bulky item collection. Trash is collected twice weekly, while recycling and bulky items are picked up once per week based on your address. Place carts curbside by 6 a.m. on collection days. Use the Solid Waste Services Pickup Schedule map at irvingtx.gov to find your specific days. For questions, call 972-721-8059.
You'll need a government-issued photo ID, proof of residency or ownership, your Social Security Number, and the service address. All previous city utility accounts must be paid in full before establishing new service.
The minimum deposit is $75 for new residential customers. This amount may be higher based on payment history or prior account balances. Customers with 12 months of good standing on a previous Irving account may qualify for a deposit waiver.
For 24-hour water emergencies such as broken water mains or pipeline issues, call the City of Irving Water Utilities at 972-721-2411. This line is staffed around the clock for urgent situations requiring immediate attention.
Electricity in Irving
Irving residents benefit from Texas’s deregulated electricity market, which allows consumers to choose their own retail electricity provider rather than being assigned a default utility. This competition has created a diverse marketplace in Irving, with rates currently ranging from 8.79¢/kWh to well above the market average of 16.01¢/kWh depending on plan type and contract terms. For comprehensive plan comparisons and provider information, visit our full Irving electricity page.
Electricity Market Snapshot
Lowest rate: 8.71¢/kWh
Average rate: 15.96¢/kWh
Plans available: 109
Green energy plans: 107
Internet providers in Irving
Irving residents have access to a competitive internet market with five providers offering various connection types. Available options include fiber, cable, and fixed wireless services, giving households flexibility based on their speed requirements and budget. Whether you need basic connectivity for browsing or high-speed fiber for demanding applications, Irving’s internet infrastructure supports a range of needs across the city.
AT&T
Major telecommunications provider offering fiber and DSL internet services throughout the Irving area.
Spectrum
Cable internet provider delivering broadband services with no data caps to Irving households.
Frontier
Regional provider offering fiber optic internet service to select neighborhoods in Irving.
Verizon
National carrier providing fixed wireless home internet using 5G and LTE networks.
T-Mobile
Wireless carrier offering 5G home internet as an alternative to traditional wired connections.
Internet FAQ
Fiber optic internet offers the fastest speeds in Irving, with some providers delivering up to 5 Gbps. Fiber provides symmetrical upload and download speeds, making it ideal for households with multiple users or remote work needs.
Fixed wireless internet can be a reliable option in Irving, though performance may vary based on your location and proximity to cell towers. It serves as a good alternative where fiber or cable infrastructure is limited.
Internet availability varies by neighborhood in Irving. You can verify service availability by entering your specific address on each provider's website or contacting them directly to confirm which connection types reach your location.
Natural gas service in Irving
Atmos Energy is the sole natural gas provider for Irving residents, as natural gas distribution operates as a regulated utility in Texas. Natural gas is commonly used in Irving homes for heating, water heaters, and cooking appliances. You can reach Atmos Energy at 888-286-6700 or visit atmosenergy.com to manage your service. For gas emergencies, call 866-322-8667 immediately.
You can start service online through Atmos Energy's website or by calling 888-286-6700 (Monday-Friday, 7am-6pm Central). A technician appointment is required, and someone must be home. Schedule well before your move-in date to allow time for inspection.
Deposit requirements are determined by a credit check during signup. Providing your Social Security number helps determine eligibility. If no SSN is provided, a deposit will likely be required. Deposits are typically refunded after 12 months of good payment history.
No, Atmos Energy is the only natural gas provider available to Irving residents. Unlike electricity in Texas, natural gas distribution is a regulated utility monopoly, meaning there is no option to select an alternative gas company for your home.
Common questions about utilities in Irving
When moving to Irving, you'll need to establish electricity service through a retail electric provider of your choice, water and sewer service through the City of Irving, natural gas through Atmos Energy, and internet/cable through providers like AT&T, Spectrum, or Frontier. Trash collection is included with City of Irving water service.
Electricity can typically be connected within 24-48 hours through most retail providers. City of Irving water service usually requires 2-3 business days' notice. Atmos Energy gas connections generally take 3-5 business days. Internet installation may require a technician visit scheduled 3-7 days out, depending on provider availability.
Most Irving utilities require government-issued photo ID and your new service address. The City of Irving water department may request a lease agreement or closing documents. Electric providers typically need your Social Security number for credit verification. Some providers accept alternative deposits if you prefer not to submit a credit check.
Electricity providers in Irving offer full online enrollment through the Power to Choose marketplace. Atmos Energy allows online gas service requests. Internet providers support online ordering. However, City of Irving water service requires completing an application that may need in-person submission or notarized documentation, though online initiation is available as of February 2026.