Setting Up Utilities in Kerrville, TX
Your complete guide to setting up water, electricity, internet, and gas service in Kerrville, Texas.
Kerrville Utility Guide
reviewed by
ENRI ZHULATI
Setting up utilities in Kerrville requires coordinating with several different providers for your essential services. This guide walks you through the process of establishing water, sewage, and garbage collection through the city, choosing an electricity provider in the deregulated Texas market, selecting an internet service that meets your needs, and connecting gas service to your home. We’ve compiled the contact information, requirements, and steps for each utility to simplify your move.
Water service in Kerrville
The City of Kerrville Utility Billing department manages water service for Kerrville residents. New service applications can be completed online at kerrvilletx.gov or in person at the Utility Billing office located at 701 Main St., Kerrville, TX 78028. The office is open Monday through Friday, 8:00 AM to 5:00 PM. For questions, contact Utility Billing at 830-258-1504. Note that KPUB handles electric service only—not water.
City of Kerrville Utility Billing
Phone: 830-258-1504
Website: https://www.kerrvilletx.gov/1820/Utility-Billing
Office: 701 Main St., Kerrville, TX 78028
Hours: Monday – Friday, 8:00 AM – 5:00 PM
Deposit: Deposit may be required based on utility credit history check via Online Utility Exchange Service. New account fees: $20 with bank draft and e-billing, $25 with e-billing only, $40 for standard setup. Deposits are refunded after 12 continuous months without past due payments.
Sewage Service
Sewer service in Kerrville is bundled with water service and billed together through City of Kerrville Utility Billing. The City’s Water Reclamation department handles wastewater collection and treatment, so no separate account setup is required for sewage.
Garbage & Recycling
Garbage collection is provided by Republic Services under contract with the City of Kerrville and is included in your city utility billing. Household trash pickup occurs once weekly, Monday through Thursday depending on your location. Place bins curbside by 7:30 AM on your collection day. Curbside recycling happens every other Friday and requires no sorting—accepted materials include aluminum, cardboard, paper, and plastics. For collection issues, contact Republic Services at 830-522-3062. Bulky item pickup is available twice yearly in March and October.
Submit a new service application online at kerrvilletx.gov or visit the Utility Billing office at 701 Main St. A staff member will follow up after your application is received, and service typically begins within two business days.
A deposit may be required based on a utility credit history check through the Online Utility Exchange Service. New account fees range from $20 to $40 depending on billing preferences. Deposits are refunded after 12 continuous months of on-time payments.
For broken water mains or pipeline emergencies, call 830-257-8181—this line is available 24 hours a day. For other after-hours, weekend, or holiday utility emergencies, call 830-257-4668.
Electricity in Kerrville
Kerrville is not part of Texas’s deregulated electricity market, which means residents cannot choose their electricity provider. The Kerrville Public Utility Board (KPUB) is the sole electricity provider for the area. This municipal utility, owned by the City of Kerrville since 1987, serves approximately 24,500 customers across Kerrville and surrounding communities including Center Point, Ingram, and Hunt. To establish service, residents can apply online at kpub.com or call (830) 257-3050.
Kerrville Public Utility Board (KPUB)
Phone: (830) 257-3050
Website: https://www.kpub.com/service/
Deposit: Deposit may be required based on soft credit check of utility credit history. If required, amount equals 1/6 of estimated annual electric usage. Deposit can be waived with: letter of credit from previous utility showing good payment history, a KPUB customer co-signer, or if customer is 65+ with no outstanding utility balances. Residential deposits refunded after 12 consecutive on-time payments.
Setup: Apply online via the KPUB website service portal, or download and submit a paper application via email to [email protected] or fax to 830-257-8078. A $10 connection fee applies for existing meter locations. KPUB performs a soft credit check to determine if a deposit is needed. Service requests are processed during regular business hours (8-5 M-F) and not on weekends or holidays.
Internet providers in Kerrville
Kerrville residents have access to a diverse range of internet service providers offering multiple connection types. Options include fiber, cable, DSL, fixed wireless, and satellite connections, providing flexibility for various household needs and budgets. With nine providers serving the area, residents in this Hill Country community can compare plans to find suitable speeds and pricing for their internet requirements.
Spectrum
Major cable internet provider offering high-speed plans throughout the Kerrville area.
Kinetic by Windstream
Regional provider delivering internet service through DSL and fiber infrastructure.
HCTC
Local Hill Country telecommunications cooperative providing fiber and fixed wireless options.
AT&T
National telecommunications company offering DSL and fiber internet services.
Hotwire Communications
Fiber-focused provider delivering high-speed internet to select communities.
Bee Creek Communications
Local fixed wireless internet provider serving the Texas Hill Country region.
T-Mobile Home Internet
Wireless carrier offering 5G and 4G LTE home internet service.
HughesNet
Satellite internet provider available throughout Kerrville and surrounding rural areas.
Internet FAQ
Fiber internet offers the fastest and most reliable speeds in Kerrville, with some providers delivering up to 1 Gbps. Cable internet is another high-speed option where fiber is unavailable, typically offering speeds up to 1000 Mbps.
Yes, rural areas around Kerrville can access internet through satellite providers like HughesNet or fixed wireless options such as Bee Creek Communications and T-Mobile Home Internet. These services reach locations where traditional cable or fiber infrastructure is unavailable.
For basic streaming and remote work, speeds of 25-50 Mbps are typically sufficient. Households with multiple users streaming in HD or 4K, video conferencing, and gaming simultaneously should consider plans offering 100 Mbps or higher for optimal performance.
Natural gas service in Kerrville
Atmos Energy provides natural gas service to Kerrville residents. As Texas has not deregulated natural gas utilities, Atmos Energy is the sole provider in the area. Natural gas is available for residential uses including heating, water heaters, and cooking, though it is not required—some homes operate on all-electric systems. The Kerrville area has more limited natural gas infrastructure compared to larger Texas metro areas. Contact Atmos Energy at 888-286-6700 or visit atmosenergy.com to establish service.
Atmos Energy
Phone: 888-286-6700
Website: https://www.atmosenergy.com
Deposit: Deposit requirements are credit-based. Providing your Social Security number during signup helps determine if a deposit is needed. If SSN is not provided, a deposit may be assessed. Reported deposits have been around $90, plus a $60 start-up fee. Deposits are typically refundable after one year of good payment history. Customers may also use a utility deposit bond as an alternative to cash deposit.
Setup: New customers can set up service online at atmosenergy.com/accountcenter/moveininf/bpMoveInStart.html or by calling 888-286-6700 during business hours (Monday-Friday 7am-6pm Central). An appointment is required for a technician to turn on service, and an adult 18 or older must be present during the appointment. Appointments are scheduled Monday-Friday between 8am-5pm.
New customers can set up Atmos Energy service online at atmosenergy.com or by calling 888-286-6700 (Monday-Friday, 7am-6pm). A technician appointment is required to turn on service, and an adult 18 or older must be present. Appointments are available Monday-Friday, 8am-5pm.
Deposit requirements are credit-based. Providing your Social Security number during signup helps determine if a deposit is needed. Typical deposits are around $90, plus a $60 start-up fee. Deposits are generally refundable after one year of good payment history. A utility deposit bond is also accepted.
If you suspect a gas leak, leave the area immediately and call Atmos Energy's emergency line at 866-322-8667. Do not use electrical switches, phones, or anything that could create a spark while inside the building. Wait for a technician to confirm the area is safe.
Common questions about utilities in Kerrville
When moving to Kerrville, you'll need to establish electricity service (available through retail electric providers), water and wastewater through the City of Kerrville Utilities, natural gas through CenterPoint Energy, and internet/cable through providers like Spectrum or AT&T. Trash collection is typically included with city water service.
Most Kerrville utilities can be connected within 2-5 business days when requested in advance. Electricity typically activates within 1-2 days. City water may require 24-48 hours for processing. Gas connections through CenterPoint usually take 3-5 days. Plan to start the process at least one week before your move-in date.
Generally, you'll need a valid government-issued ID, your new Kerrville service address, and a Social Security number for credit verification. Some providers may request a lease agreement or proof of property ownership. The City of Kerrville Utilities may also require a deposit depending on your credit history.
Electricity providers and internet companies typically offer full online enrollment. CenterPoint Energy allows online gas service requests. However, the City of Kerrville Utilities Department generally requires new customers to apply in person at their office on Sidney Baker Street or by phone to establish water and sewer service.