Setting Up Utilities in Killeen, TX
Your complete guide to setting up water, electricity, internet, and gas service in Killeen, Texas.
Killeen Utility Guide
Setting up utilities in Killeen requires coordinating with several different providers to get your home fully connected. This guide walks you through the process for each essential service, including water, sewage, garbage, electricity, natural gas, and internet. You’ll find information on which companies serve the Killeen area, what documents you’ll need, and how to contact each provider to start or transfer service to your new address.
Water service in Killeen
The City of Killeen Utility Collections manages water service for residents within city limits. The city purchases treated water from Bell County Water Control and Improvement District 1, sourced from Lake Belton. To establish service, contact Utility Collections at 254-501-7800 or visit their office at 210 W Avenue C, Killeen, TX 76541, open Monday through Friday, 8:00 AM to 5:00 PM. More information is available at killeentexas.gov/400/Utility-Collections.
City of Killeen Utility Collections
Phone: 254-501-7800
Website: https://www.killeentexas.gov/400/Utility-Collections
Office: 210 W Avenue C, Killeen, TX 76541
Sewage Service
Sewer service is bundled with water through the City of Killeen Water & Sewer Department. The city operates its own wastewater treatment facilities and lift stations throughout the service area. Sewage charges automatically appear on your monthly utility bill alongside water charges—no separate signup is required.
Garbage & Recycling
The City of Killeen Solid Waste Department provides weekly garbage collection, included with your water utility billing. The city is divided into four zones with collection days on Monday, Tuesday, Thursday, or Friday. Use the interactive map at killeentexas.gov/SolidWaste to find your collection day. Service includes one roll-out container, weekly brush collection up to 6 cubic yards, and yard waste pickup with a 6-bag limit. Recycling is drop-off only at locations including 3201 S. WS Young Drive and 2906 E. Rancier Avenue.
You'll need picture identification for each account holder (driver's license, military ID, passport, or alien registration card), proof of Social Security Number (SSN card, W-2, tax return, or paycheck showing full SSN), and a copy of your lease or deed to the property.
The deposit is $90.00, plus a $25.00 processing fee added to your first bill. If you had 12 months of prior service with the City of Killeen with no late payments, you may qualify for a Good Credit Waiver. The deposit is refundable after 12 months of good payment history.
Online signup is not available for new accounts. You must complete a Residential Service Request form and submit it in person at the Utility Collections office or email it to [email protected] with required documents. For same-day service, submit requests by 12:00 p.m.
Electricity in Killeen
Killeen residents benefit from Texas’s deregulated electricity market, which allows consumers to compare providers and select their own plans. With 118 available electricity plans in the area, shoppers have substantial options ranging from budget-friendly rates to renewable energy offerings. The competitive market has driven rates well below the average, with plans starting at 7.58 cents per kWh. Visit our full Killeen electricity page for detailed provider comparisons and plan breakdowns.
Electricity Market Snapshot
Lowest rate: 7.58¢/kWh
Average rate: 15.64¢/kWh
Plans available: 118
Green energy plans: 116
Internet providers in Killeen
Killeen residents have access to multiple internet service providers offering a range of connection types to suit different needs and budgets. Available technologies include fiber, cable, fixed wireless, and satellite connections. With six ISPs serving the area, households can choose from high-speed options for streaming and gaming or basic plans for everyday browsing and email.
AT&T
Major telecommunications provider offering fiber and DSL internet services with a variety of speed tiers for residential customers.
Spectrum
Cable internet provider delivering high-speed connections without data caps and bundled TV and phone options.
T-Mobile Home Internet
Fixed wireless internet service utilizing T-Mobile's 5G and 4G LTE networks for home connectivity.
Verizon 5G Home Internet
Fixed wireless service leveraging Verizon's 5G Ultra Wideband network in select areas of the city.
Viasat
Satellite internet provider offering coverage throughout Killeen, including rural areas where wired connections are unavailable.
HughesNet
Satellite-based internet service providing connectivity options for residents in areas with limited wired infrastructure.
Internet FAQ
Fiber internet offers the fastest speeds in Killeen, with some providers delivering up to 5 Gbps. Fiber connections also provide symmetrical upload and download speeds, making them ideal for video conferencing and uploading large files.
Yes, satellite internet providers like Viasat and HughesNet offer coverage in rural areas surrounding Killeen where cable and fiber infrastructure may not reach. Fixed wireless options may also be available depending on tower proximity.
For streaming HD video and basic remote work, speeds of 25-50 Mbps are typically sufficient. Households with multiple users streaming 4K content or participating in video calls simultaneously should consider plans offering 100 Mbps or higher.
Natural gas service in Killeen
Natural gas service in Killeen is provided exclusively by Atmos Energy (Mid-Tex Division), as gas is not deregulated in Texas. While many Killeen homes use natural gas for heating, water heaters, and cooking, it’s not required—numerous residences operate as all-electric. Approximately 35% of Texas homes use natural gas for primary heating. To set up service or ask questions, contact Atmos Energy at 888-286-6700 or visit atmosenergy.com.
Contact Atmos Energy online at atmosenergy.com or call 888-286-6700. You'll need a government-issued ID and your service address. A technician appointment is required for activation, and someone 18 or older must be present. Initiate requests at least one week before your move-in date.
A deposit may be required based on a credit check. Providing your Social Security number during signup helps Atmos Energy determine if one is necessary. If no SSN is provided, a deposit will likely be assessed. Deposits are typically refundable after 12 months of good payment history.
If you smell gas, leave the area immediately and call Atmos Energy's emergency line at 866-322-8667. Do not use light switches, appliances, or anything that could create a spark. Contact emergency services if needed and wait for a technician to inspect.
Common questions about utilities in Killeen
When moving to Killeen, you'll need to establish electric service (typically through Oncor's service area with a retail provider), water and wastewater through the City of Killeen, natural gas through Atmos Energy, and internet/cable through providers like Spectrum or AT&T. Trash collection is included with city water service.
Most Killeen utilities can be connected within 1-3 business days when requested in advance. Electric service often activates same-day or next-day. City water typically requires 24-48 hours notice. Gas connections through Atmos Energy may take 2-3 days and require someone home for the technician visit.
Generally, you'll need a valid government-issued ID, your new service address, and a lease agreement or proof of ownership. The City of Killeen water department requires these for account setup. Some electric providers may run a credit check or request a Social Security number. Having a previous utility bill can expedite the process.
Electric service through retail providers and Atmos Energy gas service typically offer full online enrollment. However, as of April 2026, the City of Killeen Water Department requires customers to apply in person at their Customer Service office on Veterans Memorial Boulevard or by phone to establish new water service accounts.