Setting Up Utilities in Lubbock, TX
Your complete guide to setting up water, electricity, internet, and gas service in Lubbock, Texas.
Lubbock Utility Guide
Setting up utilities in Lubbock requires coordinating with several different providers for your essential services. This guide walks you through the process of establishing water, sewage, garbage, electricity, gas, and internet service at your new home. You’ll find contact information, required documents, and step-by-step instructions for each utility type, helping you get everything connected efficiently when moving to the Lubbock area.
Water service in Lubbock
City of Lubbock Utilities (COLU) provides water service to Lubbock residents. To establish service, contact COLU Customer Service at 806-775-2509 or visit their office at Citizens Tower, 1401 Avenue K. Online-only registration is not available for new residential accounts; phone or in-person contact is required. Service typically requires 24-48 hours notice. Office hours are Monday through Friday, 8:00 AM to 5:00 PM. Visit mylubbock.us for more information.
City of Lubbock Utilities (COLU)
Phone: 806-775-2509
Website: https://www.mylubbock.us/237/City-of-Lubbock-Utilities
Office: Citizens Tower, 1401 Avenue K, Lubbock, TX 79401
Sewage Service
Wastewater and sewage service is provided by the City of Lubbock Water Utilities Department and is automatically included when you establish water service. No separate setup is required. Sewage charges appear on your consolidated COLU bill alongside water, stormwater, and solid waste services. Property owners are responsible for maintaining sewer lines from their home to the city sewer main.
Garbage & Recycling
Solid waste service is automatically included with water service at approximately $20.50 per month. Collection occurs twice weekly on Monday/Thursday or Tuesday/Friday depending on your address. Carts must be curbside by 6:00-7:00 AM on collection days. Call 806-775-2495 to verify your schedule. Bulk items are not collected curbside; residents must self-haul to one of four Citizen Convenience Stations, which are free with valid ID showing a Lubbock address. Curbside recycling is not available from the city, but drop-off recycling is offered at 10 locations citywide.
You'll need a valid government-issued photo ID, Social Security number for credit verification, your service address, and either a signed lease agreement or proof of property ownership.
Residential customers typically pay a $150 refundable deposit. Exemptions are available for previous COLU customers with 12+ months of service in the past two years, customers age 65 and older with no outstanding balance, and domestic violence victims. Deposits may also be waived with good credit history.
Some areas outside city limits are served by Lubbock County WCID 1 rather than COLU. Contact them at 806-747-3353 or visit their office at 9999 High Meadow Road to determine if they serve your address.
Electricity in Lubbock
Lubbock residents benefit from Texas’s deregulated electricity market, meaning they have the freedom to choose their own electricity provider rather than being assigned one. This competition among retail electric providers creates a range of pricing options and plan types. With rates currently starting well below the market average, Lubbock offers favorable conditions for electricity shoppers. For complete details on providers, plan comparisons, and enrollment information, visit our full Lubbock electricity page.
Electricity Market Snapshot
Lowest rate: 6.8¢/kWh
Average rate: 15.59¢/kWh
Plans available: 66
Green energy plans: 64
Internet providers in Lubbock
Lubbock residents have access to several internet service options across multiple connection types. The city is served by fiber, cable, satellite, and fixed wireless providers, giving households flexibility based on their location and usage needs. Urban areas typically have access to faster wired connections, while rural locations may rely more heavily on satellite or fixed wireless alternatives.
AT&T
Major telecommunications provider offering fiber internet service in select Lubbock neighborhoods with high-speed options.
Suddenlink
Regional cable internet provider delivering broadband service throughout much of the Lubbock area.
Viasat
Satellite internet provider available across Lubbock, including rural areas without wired infrastructure.
HughesNet
Nationwide satellite internet service accessible throughout Lubbock regardless of location.
T-Mobile Home Internet
Fixed wireless home internet service using T-Mobile's cellular network infrastructure.
Internet FAQ
Fiber internet offers the fastest speeds in Lubbock, with some providers delivering up to 5 Gbps. However, fiber availability is limited to certain neighborhoods. Cable internet is the next fastest option and is more widely available throughout the city.
Yes, satellite providers like Viasat and HughesNet serve rural areas around Lubbock where cable and fiber infrastructure may not reach. Fixed wireless options like T-Mobile Home Internet may also be available depending on cellular coverage in your specific location.
Internet availability varies by specific address in Lubbock. You can contact providers directly or check their websites using your street address to confirm service availability. Apartment complexes may have exclusive agreements with certain providers.
Natural gas service in Lubbock
Atmos Energy (West Texas Division) provides natural gas service to residential customers in Lubbock. Texas has not deregulated natural gas, so Atmos Energy is the sole provider for the area. Many Lubbock homes rely on natural gas for heating, water heaters, and cooking, though some properties are all-electric. New customers can reach Atmos Energy at 888-286-6700 or visit atmosenergy.com to establish service.
Contact Atmos Energy online at atmosenergy.com or call 888-286-6700 at least 1-2 weeks before your move-in date. You'll need a government-issued photo ID and your service address. A technician appointment is required, and an adult 18+ must be present for activation and safety inspection.
Atmos Energy uses a credit-based deposit policy. Providing your Social Security number allows a credit check, and good credit may waive the deposit entirely. If you don't provide an SSN, a deposit of $150-$200 will typically be assessed and may appear on an early bill.
Leave the area immediately and do not use light switches, phones, or anything that could create a spark. Once you're safely away from the property, call Atmos Energy's 24/7 emergency hotline at 866-322-8667. Do not return until cleared by emergency personnel.
Common questions about utilities in Lubbock
When moving to Lubbock, you'll need to establish electricity service through a retail electric provider of your choice, water and wastewater through the City of Lubbock, natural gas through Atmos Energy, and internet/cable through providers like Suddenlink or AT&T. Trash collection is typically included with city water service.
Most Lubbock utilities can be connected within 1-3 business days when scheduled in advance. Electricity through retail providers often activates same-day or next-day. City water typically requires 24-48 hours notice. Natural gas with Atmos Energy usually takes 1-2 business days. Plan to initiate all requests at least one week before your move-in date.
Generally, you'll need a valid government-issued photo ID, your new Lubbock service address, and Social Security number for credit verification. Some providers may require a lease agreement or proof of property ownership. The City of Lubbock water utility may request a deposit depending on credit history or prior account standing.
Most Lubbock utilities offer online enrollment as of September 2026. Electricity providers and Atmos Energy allow complete online signup. Internet providers also support online orders. However, City of Lubbock water service may require visiting the Citizen Tower downtown or calling customer service directly, as online options remain limited for new accounts.