Setting Up Utilities in Round Rock, TX
Your complete guide to setting up water, electricity, internet, and gas service in Round Rock, Texas.
Round Rock Utility Guide
Setting up utilities in Round Rock requires coordinating with several different providers for your essential home services. This guide walks you through the process of establishing water, sewage, and garbage collection through the city, selecting an electricity provider in the deregulated Texas market, choosing from available internet service options, and setting up natural gas if your home requires it. Each section includes the specific steps, contact information, and documentation you’ll need to get your services running.
Water service in Round Rock
City of Round Rock Utilities manages water service for Round Rock residents. To establish service, complete the online New Residential Service Application at least two business days before your requested start date. Contact the utility billing department at 512-218-5460 or visit their office at 221 E. Main Street. Phone support is available Monday through Friday, 8 a.m. to 5 p.m., with in-person lobby hours from 9 a.m. to 5 p.m. Visit roundrocktexas.gov/city-departments/utility-billing for more information.
City of Round Rock Utilities
Phone: 512-218-5460
Website: https://www.roundrocktexas.gov/city-departments/utility-billing/
Office: 221 E. Main Street, Round Rock, Texas 78664
Sewage Service
Wastewater service is bundled with water service and billed through City of Round Rock Utilities. Sewer charges are calculated based on winter water usage averaging from November through February, which estimates indoor water consumption. The monthly residential service charge is $24.69, effective November 1, 2025.
Garbage & Recycling
Republic Services provides garbage and recycling collection under contract with the City of Round Rock. Garbage is collected weekly, while recycling pickup occurs every other week on the same day. Collection day varies by address. Place carts at the curb before 7 a.m. on pickup day. Garbage and recycling services are included with city water utility billing for in-city residents. For missed pickups or bulk item scheduling, contact Republic Services at 512-255-4980.
You'll need a government-issued photo ID for the applicant and co-applicant if applicable. Upload these documents when completing the online New Residential Service Application. Commercial customers using a tax ID are not required to submit a photo ID.
The deposit amount is based on meter size, with standard residential meters being 5/8 inch. A $25 service connection fee is required. Deposits are refundable after 12 consecutive months of satisfactory payment history or when service is voluntarily canceled.
Many MUDs, including Brushy Creek, Fern Bluff, and Chandler Creek, contract with the City of Round Rock for water service—apply through the city. However, some independent MUDs have separate billing. Check your address on the city's service area map.
Electricity in Round Rock
Round Rock residents benefit from Texas’s deregulated electricity market, which allows homeowners and businesses to select their own retail electricity provider rather than being assigned one by default. This competitive environment gives consumers access to a wide range of plans with varying rates and contract terms. With over 100 plans currently available in the Round Rock area, residents have substantial flexibility in finding coverage that fits their usage patterns and preferences. See our full Round Rock electricity page for detailed plan comparisons.
Electricity Market Snapshot
Lowest rate: 8.71¢/kWh
Average rate: 15.96¢/kWh
Plans available: 109
Green energy plans: 107
Internet providers in Round Rock
Round Rock residents have access to a diverse range of internet service providers and connection types. The city is served by seven ISPs offering fiber, cable, fixed wireless, and satellite options. Whether you need high-speed fiber for demanding household use or satellite coverage in less connected areas, Round Rock provides multiple choices to meet varying connectivity needs and budgets.
AT&T
Major telecommunications provider offering fiber and DSL internet services across Round Rock with widespread availability.
Spectrum
Cable internet provider delivering high-speed connections without data caps to Round Rock households.
Frontier
Telecommunications company providing fiber internet service to select areas within Round Rock.
T-Mobile Home Internet
Fixed wireless internet service utilizing T-Mobile's cellular network infrastructure for home connectivity.
Viasat
Satellite internet provider offering coverage throughout Round Rock, including rural and underserved areas.
HughesNet
Satellite-based internet service available across Round Rock regardless of location or existing infrastructure.
Astound Broadband
Regional cable provider offering internet services with various speed tiers to Round Rock residents.
Internet FAQ
Fiber internet offers the fastest speeds in Round Rock, with some providers delivering up to 5 Gbps. Fiber provides symmetrical upload and download speeds and is ideal for households with multiple users or demanding online activities.
Yes, satellite providers like Viasat and HughesNet serve rural areas where cable and fiber infrastructure may not reach. Fixed wireless options from T-Mobile Home Internet may also be available depending on cellular coverage in your specific location.
For remote work involving video conferencing and file transfers, speeds of 50-100 Mbps are typically sufficient. Households with multiple people working or streaming simultaneously should consider plans offering 200 Mbps or higher for reliable performance.
Natural gas service in Round Rock
Atmos Energy provides natural gas service to Round Rock residents. Texas has not deregulated natural gas utilities, making Atmos the sole provider for the city. While many newer homes are all-electric, natural gas remains common for heating, water heaters, and cooking. Contact Atmos Energy at 888-286-6700 or visit atmosenergy.com to establish service. For gas emergencies or if you smell gas, call 866-322-8667 immediately.
New service can be established online through the Atmos Energy Account Center using the Start/Transfer Service option, or by calling 888-286-6700. A technician appointment is required to turn on gas, and someone must be home. Appointments are available Monday through Friday, 8 AM to 5 PM.
Deposit requirements are based on a credit check. Providing your Social Security Number during signup helps Atmos determine if a deposit is necessary. When required, deposits are typically around $90 plus a start-up fee. Deposits are generally refunded after one year of good payment history.
Not all homes require natural gas service. Many newer Round Rock homes are built as all-electric properties. However, gas remains commonly used for heating systems, water heaters, and cooking appliances in older homes and certain neighborhoods throughout the area.
Common questions about utilities in Round Rock
When moving to Round Rock, you'll need to establish electricity service (choose from retail electric providers), water and wastewater through the City of Round Rock Utilities, natural gas through Texas Gas Service, and internet/cable from providers like AT&T, Spectrum, or Google Fiber. Trash collection is typically included with city water service.
Electricity can typically be connected within 24-48 hours through most retail providers. City of Round Rock water service usually requires 2-3 business days notice. Natural gas connections through Texas Gas Service generally take 3-5 business days. Internet installation may require a technician visit scheduled 1-2 weeks out during busy periods.
Most Round Rock utility providers require government-issued ID, your new service address, and a move-in date. The City of Round Rock Utilities may request a lease agreement or proof of ownership. Electric providers typically run a soft credit check. Some providers may require a Social Security number or deposit based on credit history.
Electricity providers and Texas Gas Service offer full online enrollment. Internet providers allow online ordering with scheduled installation. However, as of February 2026, City of Round Rock Utilities requires new customers to complete applications in person at the Utility Customer Service office or submit applications by mail with required documentation.