Setting Up Utilities in Sugar Land, TX
Your complete guide to setting up water, electricity, internet, and gas service in Sugar Land, Texas.
Sugar Land Utility Guide
Setting up utilities in Sugar Land requires coordinating with several different providers for essential services. This guide walks you through the process of establishing water, sewage, and garbage collection through the city, selecting an electricity provider in Texas’s deregulated energy market, choosing from available internet service options, and setting up natural gas for your home. Each section includes the specific steps, contact information, and documentation you’ll need to get your services running.
Water service in Sugar Land
The City of Sugar Land Water Utilities Department provides water service to residents within city limits. You can apply online, by email, mail, or in person at City Hall located at 2700 Town Center Blvd. N. The department requires one working day notice to connect service. Note that some areas with Sugar Land mailing addresses may be served by Texas Water Utilities LP or Municipal Utility Districts—verify your provider using the MyNeighborhood tool at sugarlandtx.gov. Contact the department at 281-275-2750 or visit sugarlandtx.gov for more information.
City of Sugar Land Water Utilities Department
Phone: 281-275-2750
Website: https://www.sugarlandtx.gov/320/StartCancel-Water-and-Garbage-Recycling-
Office: Sugar Land City Hall, 2700 Town Center Blvd. N., Sugar Land, TX 77479
Sewage Service
Wastewater service is bundled with water service through the City of Sugar Land Water Utilities Department. The city operates and maintains sanitary sewer lift stations and wastewater treatment facilities. Homeowners are responsible for maintaining water and wastewater lines that connect from their property to the city’s main lines located in utility easements.
Garbage & Recycling
Residents who sign up for water service are automatically enrolled in garbage and recycling collection provided by Republic Services. Service includes twice-weekly garbage pickup, weekly recycling, weekly green waste collection, and monthly bulky waste pickup. Standard service provides a 95-gallon garbage cart and 65-gallon recycling cart. Find your specific collection schedule using the MyNeighborhood tool at sugarlandtx.gov. For cart delivery or service issues, contact Republic Services at 713-726-7307 or the city at 311.
A $50 deposit is required unless you provide a letter of reference from a previous utility company showing no outstanding balance and no disconnections for nonpayment during the last 12 consecutive billing cycles. Submit the letter to [email protected] within two weeks of applying.
The city requires one working day notice to connect water service. Connections occur Monday through Friday between 8 a.m. and 5 p.m., excluding holidays. Same-day service is available for a $25 service initiation fee.
Complete the Residential Water Service Application online at sugarlandtx.gov. You can also email your application to [email protected], mail it to P.O. Box 5029, Sugar Land, TX 77487, or drop it off at City Hall during business hours.
Electricity in Sugar Land
Sugar Land residents benefit from Texas’s deregulated electricity market, meaning they can choose their own electricity provider rather than being assigned one by default. This competition among retail electric providers creates a range of pricing options and plan types. With over 100 plans currently available in the Sugar Land area, residents have significant flexibility in selecting a plan that fits their usage patterns and preferences. See our full Sugar Land electricity page for detailed provider comparisons.
Electricity Market Snapshot
Lowest rate: 8.79¢/kWh
Average rate: 16.37¢/kWh
Plans available: 109
Green energy plans: 107
Internet providers in Sugar Land
Sugar Land residents have access to a diverse range of internet service options. With seven providers serving the area, connection types include fiber, cable, fixed wireless, and satellite. Fiber and cable options offer high-speed connectivity for demanding households, while fixed wireless and satellite provide alternatives for areas where wired infrastructure may be limited. This variety allows residents to select service based on their specific needs and location.
AT&T
Major telecommunications provider offering fiber and DSL internet services throughout Sugar Land with a range of speed tiers.
Xfinity
Comcast's residential brand delivering cable internet service with various plans for different household usage levels.
Verizon
National wireless carrier providing fixed wireless home internet service using 5G and LTE networks.
T-Mobile
Wireless provider offering 5G and LTE home internet as an alternative to traditional wired connections.
Earthlink
Internet service provider offering fiber and cable connections through partnerships with local network infrastructure.
Hughesnet
Satellite internet provider serving rural and underserved areas where ground-based options are unavailable.
Viasat
Satellite-based internet service offering coverage across Sugar Land regardless of ground infrastructure availability.
Internet FAQ
Fiber internet offers the fastest speeds in Sugar Land, with some providers delivering up to 5 Gbps. Fiber provides symmetrical upload and download speeds and is generally considered the most reliable connection type for high-bandwidth households.
Several providers in Sugar Land offer no-contract options, including most fixed wireless and satellite services. Some cable and fiber providers also have month-to-month plans, though promotional pricing typically requires a term agreement.
Fiber or cable connections are typically best for remote work due to their reliability and speed. Fiber is ideal for video conferencing and large file transfers. Fixed wireless can also work well depending on network coverage in your specific location.
Natural gas service in Sugar Land
Natural gas service in Sugar Land is provided exclusively by CenterPoint Energy, as Texas has not deregulated natural gas utilities. Most homes in Sugar Land rely on natural gas for heating, water heaters, and cooking appliances. CenterPoint Energy operates over 22,000 miles of natural gas pipelines, serving nearly 1.2 million customers across Texas. To set up service or report issues, contact CenterPoint Energy at (713) 659-2111 or visit centerpointenergy.com.
Contact CenterPoint Energy online at centerpointenergy.com, by phone at (713) 659-2111, or by email. Phone lines are available Monday through Friday, 7 AM to 7 PM. You'll need to provide information for rate classification, billing, and deposit determination.
A deposit may be required based on a credit evaluation. Deposits typically equal one to two months' estimated billing. After 3 years of prompt payment, deposits are refunded with interest. Some customers may qualify for deposit exemptions based on creditworthiness.
If you suspect a gas leak, leave the area immediately and call 911. Do not use electrical switches, phones, or anything that could create a spark while inside the affected area. Contact CenterPoint Energy after reaching safety.
Common questions about utilities in Sugar Land
When moving to Sugar Land, you'll need to establish electricity service through a retail provider of your choice, water and sewer through the City of Sugar Land, natural gas through CenterPoint Energy, and internet/cable through providers like Xfinity or AT&T. Trash collection is typically included with city water service.
Electricity can often be connected same-day or within 24-48 hours. City water service typically requires 2-3 business days' notice. Natural gas connections through CenterPoint Energy usually take 1-3 business days. Internet installation may require a technician visit scheduled 3-7 days out, depending on provider availability.
Most Sugar Land utilities require government-issued photo ID, your new service address, and a move-in date. You may also need your Social Security number for credit checks, a lease agreement or closing documents proving residency, and a deposit or credit history for electricity and gas accounts.
Electricity providers and internet companies typically offer full online enrollment. CenterPoint Energy allows online gas service requests. However, City of Sugar Land water service currently requires completing an application that may need in-person submission or notarization at City Hall, though some processing can begin online through their resident portal.