Setting Up Utilities in Wichita Falls, TX
Your complete guide to setting up water, electricity, internet, and gas service in Wichita Falls, Texas.
Wichita Falls Utility Guide
Setting up utilities in Wichita Falls requires coordinating with several different providers to get your home fully connected. This guide walks you through the process for each essential service, including water, sewage, garbage collection, electricity, gas, and internet. You’ll find information on which companies serve the area, what documents you’ll need, and how to initiate service with each provider.
Water service in Wichita Falls
Water service in Wichita Falls is managed by the City of Wichita Falls Utility Billing and Collections department. The city maintains over 35,000 active water meters and 580 miles of pipeline, drawing water from Lake Arrowhead, Lake Kickapoo, and Lake Kemp. To establish service, contact the Utility Collections office at 940-761-7414 or visit their website at wichitafallstx.gov/235/Utility-Billing-and-Collections. The office is located at 1300 7th Street, Room 303, and is open Monday through Friday, 8:00 AM to 5:00 PM.
City of Wichita Falls Utility Billing and Collections
Phone: 940-761-7414
Website: https://www.wichitafallstx.gov/235/Utility-Billing-and-Collections
Office: 1300 7th Street, Room 303, Wichita Falls, TX 76301
Sewage Service
Sewer service is provided by the City of Wichita Falls and billed together with water and refuse on a single monthly utility bill. The city’s Wastewater Collections Department maintains 550 miles of sanitary sewer mains throughout the service area. All sewage is treated at the Wichita Falls Resource Recovery Facility in compliance with EPA and TCEQ regulations.
Garbage & Recycling
Trash collection is provided by the City of Wichita Falls Sanitation Department and included on your combined utility bill. Collection occurs twice weekly: Monday and Thursday for areas north of Kell Freeway, and Tuesday and Friday for areas south. Containers must be curbside by 7:00 AM on collection days. Drop-off recycling for glass, newspaper, and aluminum is available at city fire stations and the Transfer Station. Curbside yard waste collection is available upon request. For bulk item pickup, contact the Sanitation Office at 940-761-7977.
You can fill out an online application on the city website or visit the Utility Collections office at 1300 7th Street, Room 303. Service typically begins within 1-2 business days. Bring a valid government-issued ID, your Social Security number, and proof of residence such as a lease agreement.
The deposit is $102.00 for single-family homes and $76.50 per unit for multi-family dwellings. Businesses pay a minimum of $112.00. Customers outside city limits pay double these amounts. Residents 65 or older in good standing may qualify for a deposit refund.
For water emergencies such as broken water mains or service disruptions, call 940-761-7414. This line is available 24 hours a day. For automated bill payments, a separate 24/7 phone line is available at 877-281-0607.
Electricity in Wichita Falls
Wichita Falls residents benefit from Texas’s deregulated electricity market, which allows consumers to choose their own electricity provider rather than being assigned to a single utility. This competition has created a robust marketplace in the area, with rates currently starting well below the market average. The full Wichita Falls electricity page provides detailed comparisons of available providers and plan structures.
Electricity Market Snapshot
Lowest rate: 7.58¢/kWh
Average rate: 15.64¢/kWh
Plans available: 118
Green energy plans: 116
Internet providers in Wichita Falls
Wichita Falls residents have access to several internet service options across fiber, cable, and satellite connection types. With four providers serving the area, households can choose from high-speed fiber and cable connections in many neighborhoods, while satellite internet extends coverage to more rural locations surrounding the city. Availability and speeds vary by address throughout Wichita Falls.
AT&T
Major telecommunications provider offering fiber and DSL internet services to residential and business customers in Wichita Falls.
Spectrum
Cable internet provider delivering broadband services across much of the Wichita Falls metropolitan area.
Viasat
Satellite internet provider offering coverage throughout Wichita Falls, including rural areas where wired connections are unavailable.
HughesNet
Satellite-based internet service available across Wichita Falls with coverage extending to remote locations.
Internet FAQ
Wichita Falls offers fiber, cable, and satellite internet connections. Fiber and cable services are typically available in more populated areas, while satellite internet provides coverage throughout the region, including rural locations outside city limits.
Internet availability varies by location within Wichita Falls. Contacting providers directly or checking their websites with your specific address will confirm which services and speeds are available at your home or business.
Fiber offers the fastest speeds using light signals through glass cables. Cable internet uses existing coaxial television lines. Satellite internet beams signals from orbiting satellites, providing coverage in areas without wired infrastructure but with higher latency.
Natural gas service in Wichita Falls
Atmos Energy is the sole natural gas provider for Wichita Falls, as Texas has not deregulated natural gas utilities. Natural gas is commonly used throughout the area for home heating, water heaters, and cooking appliances. To set up service, contact Atmos Energy at 888-286-6700 or visit atmosenergy.com. A technician appointment is required for activation, typically scheduled within 1-3 business days.
Atmos Energy determines deposit requirements based on a credit check. If credit is insufficient or no Social Security number is provided, expect a deposit of approximately $90 plus a start-up fee of around $60. Deposits are typically refundable after 12 months of good payment history.
Submit a start-service request online through the Atmos Energy Account Center or call 888-286-6700. A technician visit is required for activation, usually scheduled within 1-3 business days. Someone must be present during the 8am-5pm weekday service window.
Leave the area immediately without using light switches, phones, or anything that could create a spark. Once safely outside, call 911 and the Atmos Energy emergency line at 866-322-8667. Do not re-enter the building until cleared by emergency personnel.
Common questions about utilities in Wichita Falls
When moving to Wichita Falls, you'll need to establish electricity service through a retail electric provider of your choice, water and wastewater through the City of Wichita Falls, natural gas through Atmos Energy, and internet/cable through providers like Suddenlink or AT&T. Trash collection is typically included with city water service.
Electricity can typically be connected within 24-48 hours through your chosen provider. City water service usually requires 1-3 business days after application approval. Atmos Energy gas connections generally take 2-5 business days. Internet installation may require a technician visit scheduled 3-7 days out depending on provider availability.
Most Wichita Falls utility providers require government-issued photo identification, your new service address, and a Social Security number for credit verification. The City of Wichita Falls water department may also request a lease agreement or proof of property ownership. Some providers accept alternative documentation if you lack traditional ID.
Electricity providers and Atmos Energy gas service offer full online enrollment. However, as of April 2026, the City of Wichita Falls water utility requires new customers to complete applications in person at City Hall or the utility billing office on Seventh Street, bringing required identification and deposit payment.