Explore 4Change Energy Plans
PROVIDER REVIEW
4Change Energy Review 2026
4Change Energy has served Texas electricity customers since 2012, operating out of Dallas with a distinctive charitable giving model that donates 4% of profits to customer-chosen organizations like Feeding Texas and the American Red Cross. Customer sentiment is strong, with a 4.8-star rating and an impressive NPS of 81, indicating high satisfaction levels. However, the company’s regulatory record shows 136 PUC complaints over the past 12 months, slightly above the industry average of 120, suggesting some room for improvement in dispute resolution.
4CHANGE ENERGY
Complete Provider Analysis
Backed by Vistra Corp while maintaining independent operations, 4Change Energy offers a 60-Day Satisfaction Guarantee for new customers. The provider scores 79/100 for customer service and 76/100 for billing clarity based on review analysis. For Texas consumers who value supporting charitable causes through everyday purchases, 4Change presents an option worth considering—though prospective customers should weigh the positive reviews against the above-average complaint volume when making their decision.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is 4Change Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
136
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
67
Slamming/Cramming
5
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Feb 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified 4Change Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I’ve been using 4Change Energy, and overall it’s been a pretty solid experience. The biggest thing for me has been the pricing — my bill dropped compared to my last provider, and the plan I chose was straightforward without a bunch of confusing fine print. That alone made the switch feel worth it. One thing I genuinely appreciate is that they donate part of their profits to Texas charities. It’s a small thing, but it makes me feel better about where my money is going.”
Verified
“I have been with 4Change for a couple of years now and I am very pleased with them. I am on a plan that gives me a $50 credit if I use over 1000kw. I would highly recommend looking into their programs. They provide a weekly summary of your usage for the week which really helps in planning your approximate upcoming bill. Thank you 4Change for your excellent service.”
Verified
“I haven’t been a customer of 4Change Energy for long but I have been consistently impressed with their service. They provide a clear, bird’s-eye view of my monthly bill, which allows me to make adjustments and stay within my budget. Their billing is always accurate, and their customer service is top-notch—responsive, friendly, and incredibly helpful. Overall, I highly recommend them to anyone looking for reliable and transparent electric service.”
Verified
“Very good electric company. Will work with you if payday is late or you need a couple extra days to pay. Their customer service reps are very nice people.”
Verified
“Lower prices, easy to switch, UI is super easy to understand, everything was just easy easy easy. Seriously. The last company I used were just jerks. This place was E-Z! The best part is that I’m saving money as well. I have a Tesla and the lower price on energy is making the cost of driving the Tesla even more economical than before.”
Critical Feedback
Verified
“If I could give less than 1 star I would. I signed up for an 11 cent per watt rate but did not get that. I never got a full month bill until my 60 days were up, so I couldn’t cancel my contract. I got an 18 day bill, 28 day bill, and then a 33 day bill. When I called them, I talked to 4 people and they all gave me a different answer to why I wasn’t getting the 11 cent rate. I read other reviews afterwards that this company did the same thing to them. I would not recommend.”
Verified
“I’m disappointed because they changed the app and it’s useless because we can no longer track daily usage.”
Verified
“4Change is my provider of renewable energy. It is responsive and has responded to the single inquiry I had within 24 hours by telephone call, so that is a big plus. I do find it very strange that despite providing renewable energy, 4Change provides no opportunities for cost-free energy usage periods or other incentives that other providers offer.”
FINAL VERDICT
Our Recommendation
4Change Energy: Recommended
Solid choice for socially conscious electricity shoppers
4Change Energy earns our recommendation, particularly for customers who want their electricity purchase to make a positive impact. The company’s unique model of donating 4% of profits to customer-chosen charities sets it apart in the Texas market. Customer sentiment is notably strong, with a 4.8-star rating and an impressive NPS of 81, indicating high customer loyalty. Service scores are solid across the board, with customer service at 79/100 and billing clarity at 76/100. However, prospective customers should note that PUC complaints over the past 12 months total 136, slightly above the industry average of 120. While this warrants attention, the overwhelmingly positive customer reviews suggest most customers have satisfactory experiences. Backed by Vistra Corp, 4Change offers the stability of a major energy company with the mission-driven appeal of a socially responsible brand.
Pros
- Exceptional overall rating at 4.8 out of 5 stars
- Outstanding customer loyalty with NPS score of 81
- Excellent customer service performance scoring 79/100
- Strong billing transparency rated at 76/100
- Zero service quality complaints filed in 12 months
- Minimal slamming and cramming issues reported (only 5)
Cons
- PUC complaints exceed industry average (136 vs 120)
- 67 billing-related complaints suggest statement confusion issues
- Higher than average regulatory complaints need attention
- Bill clarity could improve despite good transparency score
Best For
- Customers who want their electricity purchase to support charitable causes
- Shoppers seeking a provider with strong customer satisfaction ratings
- Those who value choosing which charity receives their contribution
- Customers comfortable with a major utility-backed provider
- Texans looking for a balance of competitive rates and social impact
PRICE COMPARISON
How 4Change Energy Compares
See how 4Change Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
4Change Energy Avg Price
14.1¢/kWh
Market Rank
#1 of 17
vs Market Average
14.5% below
Market Average
16.5¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | 4Change Energy This Provider | 14.08¢ | 7.60¢ | 19.62¢ | 35 |
| #2 | Energy Texas | 15.11¢ | 9.35¢ | 20.60¢ | 20 |
| #3 | Tara Energy | 15.14¢ | 12.29¢ | 18.50¢ | 15 |
| #4 | Constellation | 15.18¢ | 12.92¢ | 17.12¢ | 11 |
| #5 | Discount Power | 15.25¢ | 7.69¢ | 22.21¢ | 26 |
| #6 | Cirro Energy | 15.42¢ | 7.69¢ | 22.21¢ | 25 |
| #7 | APGE | 15.46¢ | 7.59¢ | 23.60¢ | 88 |
| #8 | Rhythm Energy | 15.61¢ | 9.35¢ | 20.60¢ | 16 |
| #9 | Just Energy | 15.77¢ | 7.79¢ | 21.81¢ | 68 |
| #10 | Atlantex Power | 16.06¢ | 14.38¢ | 18.20¢ | 10 |
| #11 | Frontier Utilities | 17.09¢ | 7.78¢ | 22.42¢ | 30 |
| #12 | Gexa Energy | 17.14¢ | 7.78¢ | 22.42¢ | 30 |
| #13 | Reliant | 17.33¢ | 11.95¢ | 23.21¢ | 50 |
| #14 | Direct Energy | 17.48¢ | 14.90¢ | 23.58¢ | 19 |
| #15 | Amigo Energy | 17.65¢ | 16.59¢ | 19.60¢ | 22 |
| #16 | TXU Energy | 18.78¢ | 13.88¢ | 24.29¢ | 44 |
| #17 | Green Mountain | 18.80¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 18.87¢ | 18.38¢ | 19.33¢ | 8 |
No 100% Renewable Plans
4Change Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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