Explore Amigo Energy Plans
PROVIDER REVIEW
Amigo Energy Review 2026
Amigo Energy has served Texas electricity customers since 2003, originally founded by a Hispanic father-son team in Houston before being acquired by Just Energy Group in 2011. The company maintains strong customer sentiment with a 4.7-star rating and an impressive NPS of 73, indicating high loyalty among its customer base. Their regulatory track record shows 52 PUC complaints over the past 12 months, which falls below the industry average of 120. However, their Billing Clarity Score of 22/100 suggests customers may find invoices difficult to understand.
AMIGO ENERGY
Complete Provider Analysis
Amigo Energy differentiates itself through full bilingual English and Spanish customer support, reflecting its Hispanic heritage roots. The Houston Chronicle named them Houston’s Best Electricity Company in 2023. While their Customer Service Score of 58/100 indicates room for improvement in service interactions, their below-average complaint rate with Texas regulators demonstrates reasonable operational standards. The provider is best suited for Spanish-speaking households and customers seeking competitive fixed-rate plans.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Amigo Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
52
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
28
Slamming/Cramming
4
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Jan 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Amigo Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“The young man that I talked to was very professional, caring and understanding of my situation. He also signed me up with a program that will be giving me a discount. As a senior citizen, he understood that the income I receive each month made it difficult to pay my energy bill. Thank you so much sir, and I apologize for not remembering your name. God bless you and the company that you work for.”
Verified
“Quick and fast service. I am switching over from Just Energy now that I’m done with my 36 month plan and I am looking forward to this new company. I heard a lot of great things about them. The phone representative that helped assist me was very kind and efficient in getting what I needed done and answered all my questions.”
Verified
“My representative, Darren, was amazing! Very patient and friendly as well as thorough. He answered all my questions with complete clarity and welcomed me to contact him at any time with any questions or concerns! 10 out of 10! Highly recommend!”
Verified
“Yesterday I requested my energy service and they gave me a 24-hour deadline and before 24 hours I already had electricity. Very good service so far, thanks to the group.”
Verified
“Carrie was so nice and helped me get everything set up within 10 or 15 minutes. Highly recommend asking for Carrie Cummings. Super nice and seems like a great company! Thank you all again.”
Critical Feedback
Verified
“The worst customer service and systems I’ve ever had to use. I have not been able to get the login to work since I set up service in July 2025. I emailed them and according to them I never registered in the online portal – if that’s true how did I manage to reset my password? The pay by phone system works even worse than online. I’m fed up to the point I’m considering just paying the fee to break the contract so I never have to deal with these people again.”
Verified
“New Customer (8/2025): Excellent customer service! Curlin was extremely helpful and patient. Answered all my questions and explained everything. Thank you so much! UPDATE 10/2025: The bills don’t reflect what was originally discussed, much higher prices than quoted! I’ll be looking for another company that will be more transparent!”
Verified
“When I first signed up with Amigo more than 5 years ago, they were amazing. But over the last 2 years, they have inflated their prices to an insane amount and their customer service has gone in the trash. They no longer care about their customers.”
FINAL VERDICT
Our Recommendation
Amigo Energy: Recommended
Strong choice for Spanish-speaking households seeking value
Amigo Energy earns our recommendation as a solid choice in the Texas electricity market. With an impressive 4.7-star rating and a True NPS of 73, customer satisfaction runs notably high. The provider’s regulatory record is equally encouraging, with just 52 PUC complaints over the past year—well below the industry average of 120. Customer service scores a respectable 58/100, reflecting the brand’s commitment to bilingual support. However, billing clarity presents a significant weakness at just 22/100, suggesting customers may encounter confusion with statements or rate structures. Founded in Houston with a focus on the Hispanic community, Amigo Energy delivers competitive fixed rates alongside culturally attuned service. For those comfortable reviewing their bills carefully and who value Spanish-language support, Amigo represents a trustworthy option with strong fundamentals.
Pros
- Excellent overall rating at 4.7 out of 5 stars
- Strong customer loyalty with NPS score of 73
- Zero service quality complaints filed in 12 months
- Complaints 57% below industry average (52 vs 120)
- Good customer service score of 58 out of 100
- Very low slamming and cramming complaints (only 4)
Cons
- Poor billing transparency score of just 22 out of 100
- Billing statements may be confusing to understand
- 28 billing-related complaints about unclear statements
- Credit explanations and notifications need improvement
- Time-of-use pricing details could be clearer
Best For
- Spanish-speaking households seeking bilingual customer support
- Customers prioritizing competitive fixed-rate plans
- Budget-conscious shoppers comfortable reviewing bills closely
- Those who value a provider with low complaint history
- Houston-area residents wanting a local Texas brand
PRICE COMPARISON
How Amigo Energy Compares
See how Amigo Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Amigo Energy Avg Price
17.9¢/kWh
Market Rank
#13 of 17
vs Market Average
6.8% above
Market Average
16.8¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | APGE | 13.18¢ | 8.79¢ | 20.54¢ | 57 |
| #2 | 4Change Energy | 14.57¢ | 8.79¢ | 19.87¢ | 35 |
| #3 | Just Energy | 14.79¢ | 6.48¢ | 21.75¢ | 53 |
| #4 | Tara Energy | 15.09¢ | 13.29¢ | 18.43¢ | 14 |
| #5 | Energy Texas | 15.21¢ | 9.63¢ | 20.86¢ | 20 |
| #6 | Constellation | 15.92¢ | 14.52¢ | 17.32¢ | 5 |
| #7 | Rhythm Energy | 16.21¢ | 9.63¢ | 20.86¢ | 16 |
| #8 | Discount Power | 16.30¢ | 9.00¢ | 22.63¢ | 26 |
| #9 | Cirro Energy | 16.42¢ | 9.00¢ | 22.61¢ | 26 |
| #10 | Atlantex Power | 16.62¢ | 15.00¢ | 18.50¢ | 10 |
| #11 | Frontier Utilities | 17.57¢ | 8.95¢ | 22.42¢ | 30 |
| #12 | Gexa Energy | 17.62¢ | 8.95¢ | 22.42¢ | 30 |
| #13 | Amigo Energy This Provider | 17.94¢ | 16.43¢ | 19.80¢ | 24 |
| #14 | Reliant | 18.05¢ | 13.86¢ | 24.21¢ | 51 |
| #15 | Direct Energy | 18.47¢ | 15.46¢ | 23.58¢ | 20 |
| #16 | TXU Energy | 19.15¢ | 14.50¢ | 24.54¢ | 44 |
| #17 | Payless Power | 19.24¢ | 18.56¢ | 19.99¢ | 8 |
| #18 | Green Mountain | 20.12¢ | 17.49¢ | 25.23¢ | 24 |
No 100% Renewable Plans
Amigo Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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