Explore Amigo Energy Plans
PROVIDER REVIEW
Amigo Energy Review 2026
Amigo Energy has served Texas electricity customers since 2003, originally founded by a Hispanic father-son team in Houston before being acquired by Just Energy Group in 2011. The provider maintains strong customer sentiment with a 4.7-star rating and an impressive NPS of 70, indicating high customer loyalty. Their regulatory record shows 57 PUC complaints over the past 12 months—well below the industry average of 120. However, their Billing Clarity Score of 19/100 suggests customers may find invoices difficult to understand.
AMIGO ENERGY
Complete Provider Analysis
Amigo Energy distinguishes itself through full bilingual English/Spanish customer support, reflecting its Hispanic heritage roots. The Houston Chronicle named them Houston’s Best Electricity Company in 2023. While their Customer Service Score of 54/100 indicates room for improvement in service interactions, their below-average complaint volume with Texas regulators demonstrates reasonable operational standards. The provider is best suited for Spanish-speaking households and customers seeking competitive fixed-rate plans.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Amigo Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
51
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
28
Slamming/Cramming
2
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Amigo Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I’m sorry if I misspell the name but Paige helped me out today and when I say the customer service was immaculate… I felt heard, seen, and welcomed as soon as Paige started explaining everything to me. He listened to all my concerns, what type of plan I wanted, and how stressed I was about other agencies just not caring. Paige went above and beyond to enroll me in an amazing plan, he was EXTREMELY patient throughout the whole call and was very polite. He is truly what amazing customer service looks like.”
Verified
“We were referred to this company and first talked to Deven – he answered all my questions and got me set up at my new address. Then I talked to Caleb to confirm the transfer date and all information needed. He was very nice and helpful. I think it will go great with this company. The last company I had was horrible, so I hope this one is better!”
Verified
“The young man that I talked to was very professional, caring, and understanding of my situation. He also signed me up with a program that will be giving me a discount. As a senior citizen, he understands that the income I receive each month makes it difficult to pay my energy bill. Thank you so much, sir. God bless you and the company that you work for.”
Verified
“Carrie was so nice and helped me get everything set up within 10 or 15 minutes. Highly recommend asking for Carrie Cummings. Super nice and seems like a great company! Thank you all again.”
Verified
“I really liked the kindness and gentleness of the advisor. He made me feel comfortable and gave me confidence during the signup process. Great experience overall.”
Critical Feedback
Verified
“Amigo has no idea what’s going on. I get an offer to renew in the mail at one price. I login to check plans and get a second price. I call customer support and they give me a third price. Three totally different prices, same plan. The plan I originally signed up for is temporary and for new customers only, so it’s a bait and switch. Even worse, when customer service sends you a plan, they only show the 2000 kWh rate without telling you the full rates.”
Verified
“When I first signed up with Amigo more than 5 years ago, they were amazing. But over the last 2 years, they have inflated their prices to an insane amount and their customer service has gone downhill. They no longer care about their customers.”
Verified
“Service was ok, but the company is completely not lenient to good customers. They charged the full early termination fee for switching to another provider ONE day before my contract expired, saying they HAVE to charge this fee. Very disappointing after being a loyal customer.”
FINAL VERDICT
Our Recommendation
Amigo Energy: Recommended
Strong choice for bilingual service and value seekers
Amigo Energy earns our recommendation as a reliable choice in the Texas electricity market. With an impressive 4.7-star rating and a True NPS of 70, customer sentiment is decidedly positive, reflecting genuine satisfaction with their service. The company’s customer service score of 54/100 sits at a moderate level, while the billing clarity score of 19/100 suggests room for improvement in how charges are communicated. On the regulatory front, Amigo Energy performs well with just 57 PUC complaints over 12 months—less than half the industry average of 120—indicating relatively few escalated disputes. Founded in Houston with a focus on the Hispanic community, Amigo delivers competitive fixed rates paired with fully bilingual support. While billing transparency could be clearer, the overall package of strong customer loyalty, competitive pricing, and below-average complaints makes this a solid provider for most Texas consumers.
Pros
- Excellent overall rating at 4.7 out of 5 stars
- Strong customer loyalty with NPS score of 70
- PUC complaints well below industry average (57 vs 120)
- Zero service quality complaints in past 12 months
- Good customer service score of 54 out of 100
- Minimal slamming and cramming issues (only 3 complaints)
Cons
- Poor billing transparency score of only 19 out of 100
- 32 billing-related complaints suggest confusing statements
- Bill notifications and credit explanations need improvement
- Time-of-use rate clarity could be significantly better
Best For
- Spanish-speaking customers seeking bilingual support
- Shoppers looking for competitive fixed-rate plans
- Customers who prioritize low-complaint providers
- Houston-area residents wanting local roots
- First-time electricity shoppers needing accessible service
PRICE COMPARISON
How Amigo Energy Compares
See how Amigo Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Amigo Energy Avg Price
16.2¢/kWh
Market Rank
#10 of 17
vs Market Average
1.2% above
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.88¢ | 7.37¢ | 20.60¢ | 24 |
| #2 | Energy Texas | 13.71¢ | 7.37¢ | 20.60¢ | 28 |
| #3 | 4Change Energy | 13.96¢ | 7.34¢ | 19.31¢ | 35 |
| #4 | Atlantex Power | 14.82¢ | 13.43¢ | 16.50¢ | 15 |
| #5 | Constellation | 14.94¢ | 13.82¢ | 15.93¢ | 11 |
| #6 | Cirro Energy | 15.22¢ | 7.48¢ | 22.21¢ | 26 |
| #7 | Discount Power | 15.27¢ | 7.48¢ | 22.21¢ | 26 |
| #8 | APGE | 15.36¢ | 6.90¢ | 23.60¢ | 94 |
| #9 | Just Energy | 15.98¢ | 6.94¢ | 21.71¢ | 69 |
| #10 | Amigo Energy This Provider | 16.24¢ | 15.00¢ | 17.56¢ | 24 |
| #11 | Tara Energy | 16.42¢ | 16.03¢ | 16.88¢ | 5 |
| #12 | Frontier Utilities | 16.45¢ | 7.44¢ | 21.82¢ | 30 |
| #13 | Gexa Energy | 16.47¢ | 7.44¢ | 21.82¢ | 30 |
| #14 | Reliant | 16.63¢ | 11.95¢ | 23.21¢ | 41 |
| #15 | Direct Energy | 17.66¢ | 14.50¢ | 23.58¢ | 20 |
| #16 | TXU Energy | 18.26¢ | 10.93¢ | 24.59¢ | 43 |
| #17 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 19.53¢ | 19.03¢ | 19.78¢ | 8 |
No 100% Renewable Plans
Amigo Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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