Explore Amigo Energy Plans
PROVIDER REVIEW
Amigo Energy Review 2026
Amigo Energy has served Texas electricity customers since 2003, originally founded by a Hispanic father-son team in Houston before being acquired by Just Energy Group in 2011. The company maintains a 4.7-star rating with a strong Net Promoter Score of 71, reflecting generally positive customer sentiment. On the regulatory front, Amigo Energy recorded 72 PUC complaints over the past 12 months—below the 202-complaint average across tracked providers (though raw counts aren’t adjusted for customer base size). However, billing clarity scores suggest room for improvement in how customers understand their charges.
AMIGO ENERGY
Complete Provider Analysis
Amigo Energy distinguishes itself through full bilingual English/Spanish customer support, serving the Hispanic community for over two decades. The company earned recognition as Houston Chronicle’s Best Electricity Company in 2023. While customer service scores are moderate at 56/100, the low billing clarity score of 20/100 indicates that understanding charges remains a challenge for some customers. Of the 72 PUC complaints filed, billing-related issues accounted for roughly half, a pattern worth noting for prospective customers.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology scores each customer review and filters out spam, off-topic and employee reviews to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
We analyze each provider’s Google customer reviews and score every review on a 1-10 recommendation scale. Reviews that are spam, off-topic, or written by employees are filtered out. NPS is the percentage of promoters (9-10) minus the percentage of detractors (1-6), mapped to a 3.0-5.0 star scale.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Amigo Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
72
Avg. Across 15 Providers
202
Billing
37
Service & Disconnection
31
Slamming/Cramming
3
Other
1
Monthly Complaint Trends (Jan 2022 – Sep 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, and starting or providing service, plus complaints about improper disconnection, insufficient notice before disconnection, or reconnection after payment.
Complaints the PUC files outside the billing, service, and slamming/cramming categories.
CUSTOMER REVIEWS
What Customers Are Saying
Recent Google reviews from Amigo Energy customers, quoted as written (long reviews are shortened). We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
“Today was a day that was hard for me. My wife has passed away and the electric bill was in her name. She always paid the bills. The Amigo Energy employees helped me put the bill in my name and even gave me a better rate due to my great credit. Thank you Amigo Energy for helping during the loss of my wife”
“My rep. Was sooo patient with and me. He answered all of my 1000 questions 😆 and really worked with me to make sure the plan I chose would really fit our home’s needs. Can’t wait to start this journey and lasting years after coming from a provider who abused severely our hard earned income.”
“Mischay was so helpful and kind. I appreciate his help with the enrolment. He has a clear voice and as a hearing impaired person , I appreciate him!”
“Darren was very informative and understanding. He told his time with explaining all my energy plan options and perks. Darren would get the best referrals from me to go with Amigo Energy for their electrical provider.”
“I appreciate Don (sp?) for his great sevice explaining details clearly about my Amigo new contract. He was courteous, patient & did a good job explaining my Amigo coverage. He is a big asset to the company! Thank you! Virginia G.”
Critical Feedback
“Charged my bank twice, so my bank kicked it back. They turned around and charged my account. An additional $25, which brought my account to $486. Mind you, my account was set on autopay this was their mistake. They still wouldn’t reverse the fee. Will not be renewing this contract. And very close to paying the broken contract penalty. Not to mention, their staff is not based out of texas you can hardly understand them. Ridiculous!”
“I’ve been a client for more than 3 years with them, same square footage apartment, usually gets a bill for 80$-110$ which is reasonable. This time I got a bill for 287$ for the same apartment after I wasn’t home for 2 weeks out of the month and everything was shut off. The representative even told me that he can see that the usage was off for more than 10 days but couldn’t explain me why Im getting charged 3 times whatever I’m usually paying. Automatically offered me a payment plan without even trying to resolve the issue. The supervisor was even worse Shitty customer service , no respect for…”
“Worst experience I’ve had with a major company. Every representative besides the retention specialist gave me false information, or lied throughout my 3 months with the company. Consistently tranferring me to other departments where my questions remained unanswered, and even trying to sell me things other than electricity. I’ve experienced lots of frustration, so I decided to pay the early termination fee. I even referred a family member to get electricity with them and they demanded $299 deposit from them. I was NEVER able to log into the website. Very glitchy, didn’t let me reset…”
FINAL VERDICT
Our Recommendation
Amigo Energy: Recommended
Excellent choice for bilingual households seeking value
Amigo Energy earns our recommendation as a standout provider, particularly for Spanish-speaking Texans who value bilingual customer service. The company’s exceptional 4.7-star rating and impressive NPS of 71 indicate strong customer loyalty and satisfaction—metrics that place them well above typical industry performance. Their customer service score of 56/100 reflects generally positive interactions, though their billing clarity score of 20/100 suggests room for improvement in helping customers understand their charges. On the regulatory front, Amigo Energy recorded 72 PUC complaints over the past 12 months, which falls below the 202-complaint average across tracked providers (though this comparison isn’t adjusted for customer base size). With roots in Houston since 2003 and backing from Just Energy Group, Amigo delivers competitive fixed rates with a cultural understanding that resonates with their target market.
Pros
- Excellent 4.7 out of 5.0 star rating
- Strong customer loyalty with NPS score of 71
- PUC complaints below average for tracked providers
- Good customer service score of 56 out of 100
- Low slamming and cramming complaints at only 3
- Positive overall customer sentiment indicates satisfaction
Cons
- Billing transparency score needs improvement at 20 out of 100
- 37 billing-related PUC complaints in past year
- 31 service and disconnection complaints filed with PUC
- Bill clarity and communication could be much clearer
- Customer service score has room for improvement
Best For
- Spanish-speaking customers who prefer bilingual support
- Households seeking competitive fixed-rate plans
- Customers who prioritize responsive customer service
- Texas families looking for an established, reliable provider
- Budget-conscious shoppers comfortable reviewing bills carefully
PRICE COMPARISON
How Amigo Energy Compares
See how Amigo Energy’s electricity rates compare to other Texas providers. Prices are average all-in rates (including utility delivery charges) across each provider’s plans in every Texas utility area we track, at the selected monthly usage level.
Amigo Energy Avg Price
15.6¢/kWh
Market Rank
#13 of 17
vs Market Average
0.7% above
Market Average
15.5¢/kWh
Texas Providers We Track (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 13.59¢ | 7.23¢ | 19.58¢ | 35 |
| #2 | Energy Texas | 14.18¢ | 7.23¢ | 19.58¢ | 40 |
| #3 | Constellation | 14.34¢ | 12.83¢ | 16.32¢ | 10 |
| #4 | Gexa Energy | 14.46¢ | 7.03¢ | 20.61¢ | 42 |
| #5 | Cirro Energy | 14.89¢ | 7.06¢ | 20.83¢ | 38 |
| #6 | 4Change Energy | 14.90¢ | 7.03¢ | 20.09¢ | 61 |
| #7 | Just Energy | 14.99¢ | 6.90¢ | 22.21¢ | 83 |
| #8 | Discount Power | 15.01¢ | 7.05¢ | 20.83¢ | 38 |
| #9 | APGE | 15.12¢ | 6.80¢ | 23.40¢ | 107 |
| #10 | Atlantex Power | 15.15¢ | 13.40¢ | 16.42¢ | 12 |
| #11 | Frontier Utilities | 15.52¢ | 7.03¢ | 20.61¢ | 36 |
| #12 | Tara Energy | 15.57¢ | 15.06¢ | 17.01¢ | 6 |
| #13 | Amigo Energy This Provider | 15.62¢ | 14.26¢ | 17.70¢ | 29 |
| #14 | Reliant | 16.26¢ | 11.86¢ | 23.12¢ | 51 |
| #15 | Direct Energy | 16.32¢ | 14.29¢ | 18.95¢ | 26 |
| #16 | TXU Energy | 18.17¢ | 13.81¢ | 22.79¢ | 42 |
| #17 | Payless Power | 19.56¢ | 18.55¢ | 21.22¢ | 10 |
No 100% Renewable Plans
Amigo Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Rhythm Energy, Energy Texas or Atlantex Power.
Our Methodology
How We Calculate NPS Scores
Our scoring system analyzes customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Google reviews of each provider
- AI Analysis: We score each review on a 1-10 recommendation scale and filter out spam, off-topic, and employee reviews
- Minimum Data: Providers with fewer than 25 scored reviews are shown as “Not yet rated”
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing daily from ComparePower’s live plan data.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from every competitive Texas utility area (Oncor, CenterPoint, AEP Texas Central, AEP Texas North, TNMP, and Lubbock Power & Light)
- Usage Levels: We display pricing at 500, 1,000, and 2,000 kWh/month to show how rates vary by consumption
- Coverage: 17 major retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: Monthly complaint data since January 2022
- Categories: Billing, Service & Disconnection, Slamming/Cramming, and Other
- License Holders: The PUC reports complaints per license holder, so brands that share a license share the same counts
- Size: Counts are not adjusted for the number of customers a provider serves
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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