Explore Amigo Energy Plans
PROVIDER REVIEW
Amigo Energy Review 2026
Amigo Energy has served Texas electricity customers since 2003, originally founded by a Hispanic father-son team in Houston before being acquired by Just Energy Group in 2011. The company maintains strong customer sentiment with a 4.7-star rating and an impressive NPS of 70, indicating high satisfaction among its customer base. Their regulatory track record is also solid, with just 43 PUC complaints over the past year—well below the industry average of 120. However, their Billing Clarity Score of 19/100 suggests customers may find invoices difficult to understand.
AMIGO ENERGY
Complete Provider Analysis
Amigo Energy differentiates itself through full bilingual English/Spanish customer support, reflecting its Hispanic heritage roots. The company earned recognition as Houston’s Best Electricity Company by the Houston Chronicle in 2023. While their Customer Service Score of 54/100 indicates room for improvement in service interactions, their below-average complaint volume with Texas regulators demonstrates reasonable operational standards. Customers seeking competitive fixed rates and Spanish-language support may find Amigo Energy worth considering.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Amigo Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
43
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
27
Slamming/Cramming
2
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Amigo Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I’m sorry if I misspell the name but Paige helped me out today and when I say the customer service was immaculate… I felt heard, seen, and welcomed as soon as Paige started explaining everything to me. He listened to all my concerns, what type of plan I wanted, and how stressed I was about other agencies just not caring. Paige went above and beyond to enroll me in an amazing plan, he was EXTREMELY patient throughout the whole call and was very polite. He is truly what amazing customer service looks like.”
Verified
“The young man that I talked to was very professional, caring and understanding of my situation. He also signed me up with a program that will be giving me a discount. As a senior citizen, he understands that the income I receive each month makes it difficult to pay my energy bill. Thank you so much sir, and I apologize for not remembering your name. God bless you and the company that you work for.”
Verified
“Carrie was so nice and helped me get everything set up within 10 or 15 minutes. Highly recommend asking for Carrie Cummings. Super nice and seems like a great company! Thank you all again.”
Verified
“We were referred to this company. First I talked to Deven – he answered all my questions and got me set up at my new address. Then I talked to Caleb to confirm the transfer date and all information needed. He was very nice and helpful. I think it will go great with this company. The last company I had was horrible, so I hope this one is better!”
Verified
“The agent was professional and absolutely helpful. Loved her attitude – would definitely recommend her 100% and recommend Amigo Energy. Thanks for making my process easy!”
Critical Feedback
Verified
“Amigo has no idea what’s going on. I get an offer to renew in the mail at one price. I login to check plans and get a second price. I call customer support and they give me a third price. Three totally different prices, same plan. The plan I originally signed up for is temporary and for new customers only, so it’s a bait and switch. And even worse, when customer service sends you a plan, they only show the 2000 kWh rate without telling you the full rates.”
Verified
“New Customer in August 2025 – Excellent customer service! Curlin was extremely helpful and patient, answered all my questions and explained everything. Thank you so much! October 2025 update: The bills don’t reflect what was originally discussed – much higher prices than quoted! I’ll be looking for another company that will be more transparent!”
Verified
“I was stunned at how inept and unhelpful their automated customer service system was. Once I spoke to a real human, I was told they could not assist me with my issue and was told to call the same useless automated service line. This is Kafkaesque customer disservice. I don’t recommend anyone do business with them. They don’t care.”
FINAL VERDICT
Our Recommendation
Amigo Energy: Recommended
Strong choice for bilingual households seeking value
Amigo Energy earns our recommendation as a solid provider, particularly for Spanish-speaking customers in Texas. With an impressive 4.7-star rating and a True NPS Score of 70, customer satisfaction runs notably high. The customer service score of 54/100 reflects adequate support, enhanced by their bilingual capabilities that set them apart in the market. Their regulatory record is excellent, with just 43 PUC complaints over 12 months—well below the industry average of 120—indicating responsible business practices. However, the billing clarity score of 19/100 is a significant weakness, suggesting customers may encounter confusing statements or unexpected charges. We recommend carefully reviewing plan terms before signing. For those who value competitive fixed rates and appreciate Spanish-language support, Amigo Energy delivers genuine value backed by two decades of Texas market experience.
Pros
- Excellent 4.7/5.0 star rating reflects strong overall performance
- Outstanding customer loyalty with NPS score of 70
- PUC complaints 64% below industry average (43 vs 120)
- Zero service quality complaints in past 12 months
- Good customer service score of 54/100
- Minimal slamming/cramming issues with only 2 complaints
- Strong positive customer sentiment across key metrics
Cons
- Billing transparency needs improvement at 19/100 score
- 27 billing-related complaints suggest confusing statements
- Bill notifications and credit explanations lack clarity
- Time-of-use pricing could be communicated more clearly
Best For
- Spanish-speaking households wanting bilingual customer service
- Customers seeking competitive fixed-rate plans
- Budget-conscious shoppers prioritizing value
- Those who prefer established providers with clean regulatory records
- Customers comfortable reviewing bills carefully for accuracy
PRICE COMPARISON
How Amigo Energy Compares
See how Amigo Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Amigo Energy Avg Price
16.5¢/kWh
Market Rank
#13 of 17
vs Market Average
4.5% above
Market Average
15.8¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.13¢ | 6.60¢ | 17.24¢ | 24 |
| #2 | 4Change Energy | 13.67¢ | 6.50¢ | 19.21¢ | 35 |
| #3 | Energy Texas | 13.68¢ | 6.60¢ | 17.24¢ | 24 |
| #4 | Atlantex Power | 14.14¢ | 12.63¢ | 15.70¢ | 10 |
| #5 | Constellation | 14.27¢ | 13.12¢ | 15.32¢ | 11 |
| #6 | APGE | 14.92¢ | 6.40¢ | 23.40¢ | 94 |
| #7 | Cirro Energy | 15.54¢ | 6.79¢ | 22.21¢ | 31 |
| #8 | Frontier Utilities | 15.58¢ | 6.78¢ | 21.82¢ | 30 |
| #9 | Discount Power | 15.59¢ | 6.79¢ | 22.21¢ | 31 |
| #10 | Gexa Energy | 15.60¢ | 6.78¢ | 21.82¢ | 30 |
| #11 | Just Energy | 15.85¢ | 6.24¢ | 23.51¢ | 69 |
| #12 | Reliant | 16.23¢ | 11.95¢ | 20.61¢ | 39 |
| #13 | Amigo Energy This Provider | 16.54¢ | 15.40¢ | 17.83¢ | 24 |
| #14 | Tara Energy | 16.82¢ | 16.49¢ | 17.20¢ | 5 |
| #15 | Direct Energy | 17.78¢ | 14.50¢ | 23.58¢ | 25 |
| #16 | TXU Energy | 18.62¢ | 13.53¢ | 24.59¢ | 39 |
| #17 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 18.96¢ | 18.73¢ | 19.28¢ | 8 |
No 100% Renewable Plans
Amigo Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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