Explore Amigo Energy Plans
PROVIDER REVIEW
Amigo Energy Review 2026
Amigo Energy has served Texas electricity customers since 2003, originally founded by a Hispanic father-son team in Houston before being acquired by Just Energy Group in 2011. The provider maintains strong customer sentiment with a 4.7-star rating and an NPS of 70, indicating high satisfaction among reviewers. Their regulatory record shows 57 PUC complaints over the past 12 months, below the industry average of 120. While billing clarity scores lower at 19/100, Amigo Energy’s bilingual support and two decades of market experience position them as a notable option for Texas consumers.
AMIGO ENERGY
Complete Provider Analysis
Amigo Energy distinguishes itself through full English and Spanish customer support, reflecting its Hispanic heritage roots. The company earned recognition as Houston Chronicle’s Best Electricity Company in 2023. Customer service scores 54/100 based on review sentiment, suggesting room for improvement in support interactions. Their competitive fixed-rate plans and below-average complaint volume with the Texas PUC indicate operational reliability, though customers should review billing terms carefully given the lower billing clarity scores.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Amigo Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
57
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
32
Slamming/Cramming
3
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Amigo Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I’m sorry if I misspell the name but Paige helped me out today and when I say the customer service was immaculate… I felt heard, seen, and welcomed as soon as Paige started explaining everything to me. He listened to all my concerns, what type of plan I wanted, and how stressed I was about other agencies just not caring. Paige went above and beyond to enroll me in an amazing plan, he was EXTREMELY patient throughout the whole call and was very polite. He is truly what amazing customer service looks like.”
Verified
“We were referred to this company and first talked to Deven – he answered all my questions and got me set up at my new address. Then I talked to Caleb to confirm the transfer date and all the information needed. He was very nice and helpful. I think it will go great with this company. The last company I had was horrible, I wouldn’t recommend them to anyone. So I hope this one is better – fingers crossed!”
Verified
“The young man that I talked to was very professional, caring and understanding of my situation. He also signed me up with a program that will be giving me a discount. As a senior citizen, he understands that the income I receive each month makes it difficult to pay my energy bill. Thank you so much sir, and I apologize for not remembering your name. God bless you and the company that you work for.”
Verified
“Carrie was so nice and helped me get everything set up within 10 or 15 minutes. Highly recommend asking for Carrie Cummings. Super nice and seems like a great company! Thank you all again.”
Verified
“I really liked the kindness and gentleness of the advisor. He made me feel a good experience and confidence when doing the process.”
Critical Feedback
Verified
“Amigo has no idea what’s going on. I get an offer to renew in the mail at one price. I login to check plans and get a second price. I call customer support and they give me a third price. Three totally different prices, same plan. The plan I originally signed up for is temporary and for new customers only, so it’s a bait and switch. And even worse, when customer service sends you a plan, it’s the best rate, but they don’t tell you the full rates – they only show the 2000 kWh usage tier.”
Verified
“Worst energy company I’ve had to deal with. I called in and made a payment arrangement and was told a specific due date for the remaining amount. My service is disconnected 4 days before the due date. I called to speak with a supervisor who pulled the phone call and then tells me they didn’t hear the agent tell me the due date – we only talked about taking my payment. So you’re telling me a whole phone call is missing important key factors? Absolutely ridiculous.”
Verified
“New Customer (Aug 2025): Excellent customer service! Curlin was extremely helpful and patient. Answered all my questions and explained everything. Thank you so much! UPDATE Oct 2025: The bills don’t reflect what was originally discussed – much higher prices than quoted! I’ll be looking for another company that will be more transparent!”
FINAL VERDICT
Our Recommendation
Amigo Energy: Recommended
Strong choice for bilingual households seeking value
Amigo Energy earns our recommendation as a solid choice in the Texas electricity market, particularly for Spanish-speaking customers. With an impressive 4.7-star rating and a True NPS of 70, customer satisfaction runs notably high. The customer service score of 54/100 reflects adequate support, bolstered by their fully bilingual operations—a meaningful advantage for Hispanic households. However, the billing clarity score of 19/100 signals that invoices and rate structures may cause confusion, so customers should review contract terms carefully. On the regulatory front, Amigo Energy performs well with just 57 PUC complaints over 12 months—less than half the industry average of 120—indicating relatively few escalated disputes. Founded in Houston in 2003 under Just Energy Group, Amigo has established itself as a competitive option for those prioritizing affordability and culturally attuned service.
Pros
- Excellent 4.7/5.0 star rating reflects strong overall performance
- Outstanding customer loyalty with NPS score of 70
- 57 complaints versus 120 industry average shows reliability
- Zero service quality complaints in past 12 months
- Good customer service score of 54/100
- Minimal slamming/cramming issues with only 3 complaints
- Less than half the industry average PUC complaints
Cons
- Poor billing transparency score of just 19/100
- 32 billing-related complaints suggest confusing statements
- Bill notifications and explanations need significant improvement
- Time-of-use pricing clarity could be better communicated
- Customer service score leaves room for improvement
Best For
- Spanish-speaking customers seeking bilingual support
- Budget-conscious households wanting competitive fixed rates
- Customers who prioritize low complaint records
- Houston-area residents familiar with local providers
- Those comfortable reviewing bills and contract details carefully
PRICE COMPARISON
How Amigo Energy Compares
See how Amigo Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Amigo Energy Avg Price
16.0¢/kWh
Market Rank
#10 of 17
vs Market Average
0.6% below
Market Average
16.1¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | 4Change Energy | 13.86¢ | 7.16¢ | 19.31¢ | 35 |
| #2 | Energy Texas | 14.55¢ | 8.32¢ | 20.60¢ | 20 |
| #3 | Constellation | 14.64¢ | 12.71¢ | 16.52¢ | 14 |
| #4 | Rhythm Energy | 15.04¢ | 8.32¢ | 20.60¢ | 16 |
| #5 | Discount Power | 15.16¢ | 7.35¢ | 22.21¢ | 26 |
| #6 | Cirro Energy | 15.16¢ | 7.35¢ | 22.21¢ | 26 |
| #7 | APGE | 15.40¢ | 7.18¢ | 23.60¢ | 96 |
| #8 | Atlantex Power | 15.48¢ | 13.98¢ | 17.30¢ | 15 |
| #9 | Just Energy | 15.67¢ | 7.29¢ | 21.71¢ | 69 |
| #10 | Amigo Energy This Provider | 15.98¢ | 14.60¢ | 17.56¢ | 24 |
| #11 | Tara Energy | 16.31¢ | 15.84¢ | 16.88¢ | 5 |
| #12 | Direct Energy | 16.33¢ | 14.51¢ | 19.11¢ | 14 |
| #13 | Frontier Utilities | 16.35¢ | 7.35¢ | 21.82¢ | 30 |
| #14 | Gexa Energy | 16.37¢ | 7.35¢ | 21.82¢ | 30 |
| #15 | Reliant | 16.73¢ | 11.91¢ | 23.21¢ | 41 |
| #16 | Payless Power | 18.42¢ | 17.98¢ | 18.73¢ | 8 |
| #17 | TXU Energy | 18.83¢ | 13.46¢ | 24.59¢ | 44 |
| #18 | Green Mountain | 19.01¢ | 17.17¢ | 23.61¢ | 18 |
No 100% Renewable Plans
Amigo Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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