Explore Amigo Energy Plans
PROVIDER REVIEW
Amigo Energy Review 2026
Amigo Energy is a Houston-based retail electricity provider founded in 2003 by a Hispanic father-and-son team, and it offers full bilingual English and Spanish customer support. Customers rate the company 4.7 out of 5.0 on Google Reviews, with a True NPS of 71, indicating strong advocacy overall. Customer service sentiment is more moderate, with a score of 56 out of 100, and billing clarity scores lower at 20 out of 100. Regulatory records from the Texas PUC show 72 complaints over the last 12 months, including 37 billing-related, 31 involving service and disconnection, and 3 slamming or cramming matters. Counts are not adjusted for customer base size. Its bilingual service may suit Spanish-speaking customers.
AMIGO ENERGY
Complete Provider Analysis
Amigo Energy’s history traces to 2003, when the company was founded in Houston. In 2007 it merged with Fulcrum Power Services, which owned Tara Energy, and in 2011 Just Energy Group acquired it through Fulcrum Retail Holdings. The Houston Chronicle recognized the company in 2023, and Amigo supports Just Energy Foundation charitable initiatives. Prospective customers should weigh the 4.7 star rating and NPS of 71 against billing clarity and service scores.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology scores each customer review and filters out spam, off-topic and employee reviews to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
We analyze each provider’s Google customer reviews and score every review on a 1-10 recommendation scale. Reviews that are spam, off-topic, or written by employees are filtered out. NPS is the percentage of promoters (9-10) minus the percentage of detractors (1-6), mapped to a 3.0-5.0 star scale.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Amigo Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
75
Avg. Across 15 Providers
210
Billing
35
Service & Disconnection
33
Slamming/Cramming
6
Other
1
Monthly Complaint Trends (Jan 2022 – Oct 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, and starting or providing service, plus complaints about improper disconnection, insufficient notice before disconnection, or reconnection after payment.
Complaints the PUC files outside the billing, service, and slamming/cramming categories.
CUSTOMER REVIEWS
What Customers Are Saying
Recent Google reviews from Amigo Energy customers, quoted as written (long reviews are shortened). We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
“Mischay was so helpful and kind. I appreciate his help with the enrolment. He has a clear voice and as a hearing impaired person , I appreciate him!”
“The lady did not give up until we were able to solve my issues. She was so patient so kind and I’m very thankful for her perseverance…”
“Very Easy and Simple to Sign Up no issues Good Experience So Far”
“Today was a day that was hard for me. My wife has passed away and the electric bill was in her name. She always paid the bills. The Amigo Energy employees helped me put the bill in my name and even gave me a better rate due to my great credit. Thank you Amigo Energy for helping during the loss of my wife”
Critical Feedback
“I’ve been a client for more than 3 years with them, same square footage apartment, usually gets a bill for 80$-110$ which is reasonable. This time I got a bill for 287$ for the same apartment after I wasn’t home for 2 weeks out of the month and everything was shut off. The representative even told me that he can see that the usage was off for more than 10 days but couldn’t explain me why Im getting charged 3 times whatever I’m usually paying. Automatically offered me a payment plan without even trying to resolve the issue. The supervisor was even worse Shitty customer service , no respect for…”
“Worst experience I’ve had with a major company. Every representative besides the retention specialist gave me false information, or lied throughout my 3 months with the company. Consistently tranferring me to other departments where my questions remained unanswered, and even trying to sell me things other than electricity. I’ve experienced lots of frustration, so I decided to pay the early termination fee. I even referred a family member to get electricity with them and they demanded $299 deposit from them. I was NEVER able to log into the website. Very glitchy, didn’t let me reset…”
“The sign-up experience was PAINFUL. Why isn’t there an online portal to enroll? Being asked to provide my SSN, credit card information, and other sensitive personal details over the phone felt uncomfortable and outdated. To make matters worse, the call ended with a sales pitch for a water filtration system. I’m trying to sign up for electricity – why is a water filtration system being marketed during that process?”
FINAL VERDICT
Our Recommendation
Amigo Energy: Recommended
Bilingual service and competitive rates with strong reviews
Amigo Energy earns a Recommended verdict for customers who value bilingual service and competitive fixed rates. Founded in 2003 and headquartered in Houston, this Hispanic-heritage brand, owned by Just Energy Group, holds a 4.7/5.0 star rating from customer reviews and a True NPS of 71, indicating strong likelihood of referrals. Customer service scores 56/100, a moderate result, and billing clarity scores 20/100, signaling that many customers find their bills hard to understand. Separately, Texas PUC records show 72 complaints over the last 12 months: 37 billing, 3 slamming or cramming, and 31 service and disconnection. That is below the 202-complaint average across the 15 licenses we track, though these are raw counts not adjusted for customer base size. Review sentiment and regulatory complaints measure different things and should be weighed separately. Overall, this provider best suits Spanish-speaking households and price-focused customers who are comfortable checking their bills closely.
Pros
- 2TIO star rating of 4.7 out of 5.0 rated excellent
- True NPS score of 71 signals strong positive customer sentiment
- Customer service score of 56/100 is rated good
- Only 3 slamming or cramming complaints filed with Texas PUC
Cons
- Billing transparency score of 20/100 signals unclear bill communication
- 37 billing complaints filed with Texas PUC in past year
- 31 service and disconnection complaints filed in the past 12 months
Best For
- Spanish-speaking customers who want bilingual service
- Customers seeking competitive fixed-rate plans
- Shoppers who prioritize high overall satisfaction ratings
- Households willing to review bills carefully for accuracy
- Texas customers who prefer a provider with a long track record since 2003
PRICE COMPARISON
How Amigo Energy Compares
See how Amigo Energy’s electricity rates compare to other Texas providers. Prices are average all-in rates (including utility delivery charges) across each provider’s plans in every Texas utility area we track, at the selected monthly usage level.
Amigo Energy Avg Price
15.7¢/kWh
Market Rank
#13 of 17
vs Market Average
2.3% above
Market Average
15.3¢/kWh
Texas Providers We Track (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.69¢ | 6.48¢ | 19.58¢ | 40 |
| #2 | Energy Texas | 13.23¢ | 6.48¢ | 19.58¢ | 45 |
| #3 | Constellation | 14.08¢ | 12.42¢ | 16.02¢ | 10 |
| #4 | Gexa Energy | 14.25¢ | 7.02¢ | 20.51¢ | 42 |
| #5 | Just Energy | 14.60¢ | 7.02¢ | 22.26¢ | 83 |
| #6 | Cirro Energy | 14.82¢ | 7.06¢ | 20.83¢ | 38 |
| #7 | 4Change Energy | 14.85¢ | 7.03¢ | 20.09¢ | 61 |
| #8 | Discount Power | 14.93¢ | 7.06¢ | 20.83¢ | 38 |
| #9 | APGE | 14.97¢ | 6.38¢ | 23.13¢ | 107 |
| #10 | Atlantex Power | 15.11¢ | 13.40¢ | 16.42¢ | 12 |
| #11 | Frontier Utilities | 15.29¢ | 7.02¢ | 20.51¢ | 36 |
| #12 | Tara Energy | 15.57¢ | 15.06¢ | 17.01¢ | 6 |
| #13 | Amigo Energy This Provider | 15.65¢ | 14.26¢ | 17.70¢ | 23 |
| #14 | Reliant | 16.12¢ | 11.86¢ | 20.83¢ | 41 |
| #15 | Direct Energy | 16.68¢ | 14.36¢ | 19.03¢ | 16 |
| #16 | TXU Energy | 17.66¢ | 14.91¢ | 21.22¢ | 39 |
| #17 | Payless Power | 19.56¢ | 18.55¢ | 21.22¢ | 10 |
No 100% Renewable Plans
Amigo Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Rhythm Energy, Energy Texas or Gexa Energy.
Our Methodology
How We Calculate NPS Scores
Our scoring system analyzes customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Google reviews of each provider
- AI Analysis: We score each review on a 1-10 recommendation scale and filter out spam, off-topic, and employee reviews
- Minimum Data: Providers with fewer than 25 scored reviews are shown as “Not yet rated”
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing daily from ComparePower’s live plan data.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from every competitive Texas utility area (Oncor, CenterPoint, AEP Texas Central, AEP Texas North, TNMP, and Lubbock Power & Light)
- Usage Levels: We display pricing at 500, 1,000, and 2,000 kWh/month to show how rates vary by consumption
- Coverage: 17 major retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: Monthly complaint data since January 2022
- Categories: Billing, Service & Disconnection, Slamming/Cramming, and Other
- License Holders: The PUC reports complaints per license holder, so brands that share a license share the same counts
- Size: Counts are not adjusted for the number of customers a provider serves
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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