Explore Amigo Energy Plans
PROVIDER REVIEW
Amigo Energy Review 2026
Amigo Energy has served Texas electricity customers since 2003, when it was founded by a Hispanic father-and-son team in Houston. Now part of Just Energy Group, the provider maintains its bilingual service focus and competitive positioning. Customer sentiment data shows a strong 4.7-star rating and an NPS of 73, indicating high satisfaction among reviewers. On the regulatory front, Amigo Energy recorded 56 PUC complaints over the past 12 months—well below the industry average of 120. However, billing clarity scores suggest some customers find invoices difficult to understand.
AMIGO ENERGY
Complete Provider Analysis
Amigo Energy’s bilingual English/Spanish customer support remains a core differentiator, serving Texas’s Hispanic community for over two decades. The company earned recognition as Houston Chronicle’s Best Electricity Company in 2023. While customer service scores are moderate at 58/100 and billing clarity sits at 22/100, the provider’s below-average complaint volume with Texas regulators and strong NPS suggest most customers have positive experiences overall.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Amigo Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
61
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
33
Slamming/Cramming
3
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Amigo Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“The young man that I talked to was very professional, caring, and understanding of my situation. He also signed me up with a program that will be giving me a discount. As a senior citizen, he understands that the income I receive each month makes it difficult to pay my energy bill. Thank you so much, sir. God bless you and the company that you work for.”
Verified
“Carrie was so nice and helped me get everything set up within 10 or 15 minutes. Highly recommend asking for Carrie Cummings. Super nice and seems like a great company! Thank you all again.”
Verified
“Quick and fast service. I am switching over from Just Energy now that I’m done with my 36-month plan and I am looking forward to this new company. I heard a lot of great things about them. The phone representative that helped assist me was very kind and efficient in getting what I needed done and answered all my questions.”
Verified
“My representative, Darren, was amazing! Very patient and friendly as well as thorough. He answered all my questions with complete clarity and welcomed me to contact him at any time with any questions or concerns! 10 out of 10!! Highly recommend!”
Verified
“Yesterday I requested my energy service and they gave me a 24-hour deadline and before 24 hours I already had electricity. Very good service so far, thanks to the group.”
Critical Feedback
Verified
“The worst customer service and systems I’ve ever had to use. I’m fed up to the point I’m considering paying the fee to break the contract. I have not been able to get the login to work since I set up service in July 2025. I emailed them and according to them I never registered in the online portal—if that’s true, how did I manage to reset my password? The pay-by-phone system works even worse than the online portal.”
Verified
“New Customer (8/2025): Excellent customer service! Curlin was extremely helpful and patient. Answered all my questions and explained everything. Thank you so much! 10/2025 update: The bills don’t reflect what was originally discussed—much higher prices than quoted! I’ll be looking for another company that will be more transparent.”
Verified
“When I first signed up with Amigo more than 5 years ago, they were amazing. But over the last 2 years, they have inflated their prices to an insane amount and their customer service has gone in the trash. They no longer care about their customers.”
FINAL VERDICT
Our Recommendation
Amigo Energy: Recommended
Strong choice for bilingual service and competitive rates
Amigo Energy earns our recommendation as a reliable electricity provider, particularly for customers who value bilingual support and competitive pricing. The company’s 4.7-star rating and impressive NPS score of 73 indicate strong customer loyalty, while their customer service score of 58/100 reflects adequate but not exceptional support experiences. A notable concern is the billing clarity score of just 22/100, suggesting customers may encounter confusion with invoices or rate structures—be sure to review your Electricity Facts Label carefully. On the regulatory front, Amigo Energy performs well with only 56 PUC complaints over the past 12 months, significantly below the industry average of 120, indicating fewer escalated disputes. Founded in Houston with a focus on the Hispanic community, Amigo Energy delivers solid value for those seeking straightforward fixed-rate plans with Spanish-language accessibility.
Pros
- Excellent overall rating at 4.7 out of 5 stars
- Strong customer loyalty with NPS score of 73
- PUC complaints well below industry average (56 vs 120)
- Zero service quality complaints in past 12 months
- Good customer service score of 58 out of 100
- Minimal slamming and cramming issues (only 4 complaints)
Cons
- Poor billing transparency score at just 22 out of 100
- Billing statements may be confusing or unclear to customers
- 30 billing-related complaints suggest communication issues
- Credit explanations and time-of-use details need improvement
Best For
- Spanish-speaking customers seeking bilingual support
- Customers looking for competitive fixed-rate plans
- Those who prioritize low complaint records over premium service
- Budget-conscious households comfortable reviewing bills carefully
- Houston-area residents wanting a local heritage brand
PRICE COMPARISON
How Amigo Energy Compares
See how Amigo Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Amigo Energy Avg Price
16.5¢/kWh
Market Rank
#11 of 17
vs Market Average
1.6% above
Market Average
16.2¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Tara Energy | 13.70¢ | 11.51¢ | 17.59¢ | 14 |
| #2 | 4Change Energy | 14.08¢ | 7.60¢ | 19.62¢ | 35 |
| #3 | Energy Texas | 15.01¢ | 9.35¢ | 20.60¢ | 20 |
| #4 | Constellation | 15.03¢ | 12.72¢ | 16.92¢ | 11 |
| #5 | Cirro Energy | 15.18¢ | 7.59¢ | 22.21¢ | 26 |
| #6 | Discount Power | 15.23¢ | 7.59¢ | 22.21¢ | 26 |
| #7 | APGE | 15.33¢ | 7.50¢ | 23.60¢ | 89 |
| #8 | Atlantex Power | 15.41¢ | 13.88¢ | 17.40¢ | 15 |
| #9 | Rhythm Energy | 15.54¢ | 9.35¢ | 20.60¢ | 16 |
| #10 | Just Energy | 15.63¢ | 7.59¢ | 21.81¢ | 68 |
| #11 | Amigo Energy This Provider | 16.47¢ | 15.00¢ | 18.43¢ | 24 |
| #12 | Reliant | 16.76¢ | 11.95¢ | 23.21¢ | 46 |
| #13 | Frontier Utilities | 17.07¢ | 7.68¢ | 22.42¢ | 30 |
| #14 | Gexa Energy | 17.12¢ | 7.68¢ | 22.42¢ | 30 |
| #15 | Direct Energy | 17.79¢ | 14.90¢ | 23.58¢ | 20 |
| #16 | TXU Energy | 18.78¢ | 13.88¢ | 24.29¢ | 44 |
| #17 | Green Mountain | 18.80¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 18.87¢ | 18.38¢ | 19.33¢ | 8 |
No 100% Renewable Plans
Amigo Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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