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PROVIDER REVIEW
APGE Review 2026
APGE (AP Gas & Electric) serves Texas electricity customers as a retail provider in the deregulated market. Based on verified customer reviews, the company holds a 2TIO Star Rating of 4.5 out of 5.0 and a True NPS Score of 55, indicating generally positive customer sentiment. Their Customer Service Score of 63/100 suggests reasonable support experiences, though their Billing Clarity Score of 47/100 indicates room for improvement in helping customers understand their charges. On the regulatory side, APGE received 111 PUC complaints over the past 12 months, slightly below the industry average of 120.
APGE
Complete Provider Analysis
The customer feedback data reveals a mixed picture for APGE. While the strong star rating and positive NPS suggest many customers are satisfied overall, the billing clarity score points to potential confusion around charges and plan details. Prospective customers should carefully review contract terms and rate structures before enrolling. The below-average PUC complaint volume indicates the company maintains acceptable regulatory compliance, though shoppers should still compare plans and read the Electricity Facts Label thoroughly.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is APGE’s complaint history from the PUC database.
Total Complaints (12 mo)
123
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
66
Slamming/Cramming
12
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Feb 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified APGE customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“Online enrollment with APG&E was very easy and straightforward. Used the sign-up link from the Apples to Apples price comparison charts and it worked fine – received the pricing as the chart indicated. They do have a lot of term (duration) options compared to what some of the other suppliers offer. So I ran the various pricing numbers with my last year’s usage to decide what term makes the most sense at the moment. I received my contract information both in email right away and then in paper mail.”
Verified
“Daniel was so helpful, he stayed on the phone with me for hours helping fix my issues and even got me a better plan than I was on before.”
Verified
“Great customer service! Nancy (4109) assisted me with my question about properly terminating my service after selling my property. She was friendly, knowledgeable, and easy to understand. Everyone that I’ve worked with at APG&E have been great and the wait time is never too long for assistance.”
Verified
“The specialist that helped me made it very easy to find a good plan that should work perfectly with my electricity usage. Very helpful and professional. Getting the right electricity plan for my house can be a challenge because we normally use less than 1,000 kWh’s, but they found the right fit.”
Verified
“4.8 Stars. I found APG&E using one of the electricity provider comparison websites. We moved over from 4ChangeEnergy in September 2025, even though we had a couple of months to go on our contract. The early termination penalty was nothing compared to the money we’ve saved in the first two months of our new plan with APG&E. The transition process was easy and smooth. Once our online account was set up, payments are easy to make.”
Critical Feedback
Verified
“Our contract ended and we were not contacted about renewing or notified that our rate would change. We later learned the price per kWh increased to $0.22, and our bill for a mild winter month came out to $748—when it should have been closer to $180 based on our normal usage. I’m extremely disappointed in the lack of communication and proactive customer service. We only discovered the rate change when the bill arrived.”
Verified
“Signed up for Simple Saver 12 and was told the ‘all in’ price would be 9.9 cents. Even gave the representative my kWh last month who computed my payment with them. I get the actual agreement and there is an additional AEP delivery charge added of 6 cents per kWh plus a $3 per month charge. Getting in touch with company by phone has been unsuccessful even when leaving a call back number.”
Verified
“Unfortunately their word is worth nothing. When you ask for help they tell you ‘Let me read your contract.’ I was told I wasn’t up for disconnection, then boom—no power AND a $50 reconnect fee. They won’t remove the fee saying ‘per my contract that can be charged.’ So whatever they say doesn’t matter.”
FINAL VERDICT
Our Recommendation
APGE: Recommended
Strong customer satisfaction with room for billing improvements
2TIO Star Rating earns our recommendation based on solid performance across key metrics. With a 4.5/5.0 star rating and a True NPS Score of 55, customers generally express strong satisfaction with their service experience. The customer service score of 63/100 indicates above-average support interactions, which is reflected in their regulatory standing—111 PUC complaints over 12 months sits below the industry average of 120. However, the billing clarity score of 47/100 signals that some customers find invoices confusing or encounter unexpected charges, an area where improvement is needed. Overall, 2TIO Star Rating delivers reliable service and responsive support, making them a dependable choice for most Texas electricity shoppers. Those who prefer straightforward, easy-to-understand billing may want to review plan terms carefully before signing up.
Pros
- Excellent 4.5/5.0 star rating from customers
- Strong NPS score of 55 shows customer loyalty
- Zero service quality complaints in 12 months
- Fewer PUC complaints than industry average (111 vs 120)
- Good customer service score of 63/100
- Very low slamming/cramming complaints (only 10)
Cons
- Poor billing transparency score of 47/100 needs work
- 61 billing-related complaints about confusing statements
- Bill communication and notifications lack clarity
- Time-of-use rate explanations could be clearer
- Credit and charge explanations need improvement
Best For
- Customers who prioritize responsive customer service
- Shoppers seeking a provider with a strong satisfaction track record
- Those comfortable reviewing bill details and plan terms
- Customers who value providers with below-average complaint records
- First-time energy shoppers wanting a reliable mainstream option
PRICE COMPARISON
How APGE Compares
See how APGE’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
APGE Avg Price
14.6¢/kWh
Market Rank
#3 of 17
vs Market Average
10.9% below
Market Average
16.4¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | 4Change Energy | 14.24¢ | 7.60¢ | 19.88¢ | 35 |
| #2 | Just Energy | 14.51¢ | 6.48¢ | 21.75¢ | 53 |
| #3 | APGE This Provider | 14.60¢ | 7.80¢ | 20.80¢ | 76 |
| #4 | Cirro Energy | 14.98¢ | 8.00¢ | 21.61¢ | 26 |
| #5 | Discount Power | 15.04¢ | 8.00¢ | 21.61¢ | 26 |
| #6 | Tara Energy | 15.21¢ | 12.29¢ | 18.50¢ | 15 |
| #7 | Energy Texas | 15.38¢ | 9.35¢ | 20.86¢ | 20 |
| #8 | Constellation | 15.44¢ | 13.41¢ | 17.62¢ | 7 |
| #9 | Rhythm Energy | 15.87¢ | 9.35¢ | 20.86¢ | 16 |
| #10 | Atlantex Power | 16.16¢ | 14.38¢ | 18.20¢ | 10 |
| #11 | Frontier Utilities | 17.23¢ | 8.09¢ | 22.42¢ | 30 |
| #12 | Reliant | 17.24¢ | 11.95¢ | 22.61¢ | 50 |
| #13 | Gexa Energy | 17.28¢ | 8.09¢ | 22.42¢ | 30 |
| #14 | Amigo Energy | 17.72¢ | 16.59¢ | 19.60¢ | 22 |
| #15 | Direct Energy | 17.77¢ | 14.90¢ | 23.58¢ | 20 |
| #16 | Payless Power | 18.56¢ | 17.98¢ | 19.19¢ | 8 |
| #17 | Green Mountain | 18.80¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | TXU Energy | 18.90¢ | 13.88¢ | 24.55¢ | 44 |
No 100% Renewable Plans
APGE does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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