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PROVIDER REVIEW
APGE Review 2026
APGE has established a notably strong reputation among Texas electricity customers, earning a 4.7-star rating and an impressive Net Promoter Score of 71, indicating high customer loyalty. The provider’s customer service score of 75/100 reflects generally positive interactions, though billing clarity at 55/100 suggests some customers find their statements confusing. On the regulatory front, APGE recorded 148 PUC complaints over the past 12 months—below the 202-complaint average among tracked providers, though this comparison isn’t adjusted for customer base size.
APGE
Complete Provider Analysis
Customer feedback highlights APGE’s responsive service team as a consistent strength, with many reviewers expressing satisfaction with their overall experience. However, the moderate billing clarity score indicates room for improvement in how charges are communicated. The PUC complaint breakdown shows billing issues account for roughly half of regulatory concerns, aligning with the billing transparency feedback from reviews. Prospective customers should weigh the strong satisfaction metrics against these billing communication considerations.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology scores each customer review and filters out spam, off-topic and employee reviews to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
We analyze each provider’s Google customer reviews and score every review on a 1-10 recommendation scale. Reviews that are spam, off-topic, or written by employees are filtered out. NPS is the percentage of promoters (9-10) minus the percentage of detractors (1-6), mapped to a 3.0-5.0 star scale.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is APGE’s complaint history from the PUC database.
Total Complaints (12 mo)
148
Avg. Across 15 Providers
202
Billing
77
Service & Disconnection
50
Slamming/Cramming
19
Other
2
Monthly Complaint Trends (Jan 2022 – Sep 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, and starting or providing service, plus complaints about improper disconnection, insufficient notice before disconnection, or reconnection after payment.
Complaints the PUC files outside the billing, service, and slamming/cramming categories.
CUSTOMER REVIEWS
What Customers Are Saying
Recent Google reviews from APGE customers, quoted as written (long reviews are shortened). We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
“Really good experience while transferring my service to APG&E. Darinka was SUPER helpful and informative. This is my first time dealing with your customer service reps, but if this is the norm there, you guys are doing a GREAT job. She explained to detail how the service I was inquiring about worked, showed me how to monitor my usage and gave me sample bill amounts for different kWh usages. I think I made a good choice moving to your company.”
“Just switched to APG&E! My account situation was a bit complicated, at least for me, but APG&E made it super simple still and the 3 different reps (Angel, Selena, & Emily), I spoke with on 2 different days were so kind and relatable. They all provided great customer service and really gave me a good feeling about this company overall. First impressions go a long way in my books! Also my contracted rates are amazing compared to what I had with previous provider, looking forward to a more reasonable & realistic bill! I’m really glad I made the switch.”
“Doing a telephone inquiry, I spoke with Claudia who was able to assist me in finding a fixed rate for my apartment. She was able to provide a better price than that of what was online and assisted me in the signup process, making it quick, professional and efficient. Great customer service and a personal thank you to Claudia for assisting me.”
“I had a great experience working with Luvi. She was extremely helpful and made everything easy to understand. She was able to help me reduce my utility bill by more than half, which saved me a significant amount of money. She was professional, knowledgeable, and made the entire process smooth and stress-free. I definitely recommend Luvi to anyone looking for someone who genuinely cares about helping her clients!”
“Had to call to renew my service because I was having issues with the links sent through email. The phone call was clear, quick, and easy. Would recommend APG&E to others searching for an energy provider as they offer great rates as well.”
Critical Feedback
“This provider do not have proper mobile app and there webapp is not syncing there usage schedule as per oncur bill generated date , since your projected will show the high but when bill generated it will come less unites if you are having 1000 kWh usage credits we will miss because of this syncing issue please make sure to be cautious about this provider billing”
“Customer services is rude and very insensitive. I get pulled in many different directions when calling about certain issues. I usually have to speak to SEVERAL different people just to get ONE issue heard. They were great at first but going into the second contract, I’m not sure if I’ll choose them again once it has expired.”
“After being transferred he did a good job. Not sure why my 3 month contract was extended to 1 year and I now have a cancellation fee”
FINAL VERDICT
Our Recommendation
APGE: Recommended
Strong customer satisfaction with room for billing clarity
2TIO earns a Recommended rating based on notably strong customer sentiment metrics. With a 4.7-star rating and an impressive NPS of 71, customers are clearly satisfied and willing to recommend the provider. The customer service score of 75/100 indicates responsive support when issues arise. However, the billing clarity score of 55/100 suggests some customers find their bills confusing—worth noting if transparent pricing is a priority for you. On the regulatory front, 2TIO logged 148 PUC complaints over the past 12 months, which falls below the 202-complaint average across tracked providers, though these raw counts aren’t adjusted for customer base size. Billing-related complaints (77) represent the largest category, aligning with the lower billing clarity score from reviews. Overall, 2TIO delivers a positive customer experience for most users, particularly those who prioritize good service over billing simplicity.
Pros
- Excellent 4.7/5.0 star rating reflects strong customer satisfaction
- True NPS score of 71 indicates high customer loyalty
- Customer service score of 75/100 rated excellent
- PUC complaints below average of 15 tracked providers
- Strong overall performance across key satisfaction metrics
- Low slamming and cramming complaints at just 19 annually
Cons
- Billing transparency score of 55/100 needs improvement
- 77 billing-related PUC complaints suggest confusing statements
- 50 service and disconnection complaints filed with PUC
- Bill clarity and notifications could be more user-friendly
- Time-of-use rate communication may lack sufficient clarity
Best For
- Customers who value responsive customer service
- Those who prioritize overall satisfaction over billing simplicity
- Shoppers comfortable asking questions about their bill details
- Customers seeking a provider with above-average review ratings
- Those looking for a provider with relatively fewer regulatory complaints
PRICE COMPARISON
How APGE Compares
See how APGE’s electricity rates compare to other Texas providers. Prices are average all-in rates (including utility delivery charges) across each provider’s plans in every Texas utility area we track, at the selected monthly usage level.
APGE Avg Price
15.1¢/kWh
Market Rank
#9 of 17
vs Market Average
2.5% below
Market Average
15.5¢/kWh
Texas Providers We Track (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 13.59¢ | 7.23¢ | 19.58¢ | 35 |
| #2 | Energy Texas | 14.18¢ | 7.23¢ | 19.58¢ | 40 |
| #3 | Constellation | 14.34¢ | 12.83¢ | 16.32¢ | 10 |
| #4 | Gexa Energy | 14.46¢ | 7.03¢ | 20.61¢ | 42 |
| #5 | Cirro Energy | 14.89¢ | 7.06¢ | 20.83¢ | 38 |
| #6 | 4Change Energy | 14.90¢ | 7.03¢ | 20.09¢ | 61 |
| #7 | Just Energy | 14.99¢ | 6.90¢ | 22.21¢ | 83 |
| #8 | Discount Power | 15.01¢ | 7.05¢ | 20.83¢ | 38 |
| #9 | APGE This Provider | 15.12¢ | 6.80¢ | 23.40¢ | 107 |
| #10 | Atlantex Power | 15.15¢ | 13.40¢ | 16.42¢ | 12 |
| #11 | Frontier Utilities | 15.52¢ | 7.03¢ | 20.61¢ | 36 |
| #12 | Tara Energy | 15.57¢ | 15.06¢ | 17.01¢ | 6 |
| #13 | Amigo Energy | 15.62¢ | 14.26¢ | 17.70¢ | 29 |
| #14 | Reliant | 16.26¢ | 11.86¢ | 23.12¢ | 51 |
| #15 | Direct Energy | 16.32¢ | 14.29¢ | 18.95¢ | 26 |
| #16 | TXU Energy | 18.17¢ | 13.81¢ | 22.79¢ | 42 |
| #17 | Payless Power | 19.56¢ | 18.55¢ | 21.22¢ | 10 |
No 100% Renewable Plans
APGE does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Rhythm Energy, Energy Texas or Atlantex Power.
Our Methodology
How We Calculate NPS Scores
Our scoring system analyzes customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Google reviews of each provider
- AI Analysis: We score each review on a 1-10 recommendation scale and filter out spam, off-topic, and employee reviews
- Minimum Data: Providers with fewer than 25 scored reviews are shown as “Not yet rated”
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing daily from ComparePower’s live plan data.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from every competitive Texas utility area (Oncor, CenterPoint, AEP Texas Central, AEP Texas North, TNMP, and Lubbock Power & Light)
- Usage Levels: We display pricing at 500, 1,000, and 2,000 kWh/month to show how rates vary by consumption
- Coverage: 17 major retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: Monthly complaint data since January 2022
- Categories: Billing, Service & Disconnection, Slamming/Cramming, and Other
- License Holders: The PUC reports complaints per license holder, so brands that share a license share the same counts
- Size: Counts are not adjusted for the number of customers a provider serves
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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