Explore APGE Plans
PROVIDER REVIEW
APGE Review 2026
APGE (AP Gas & Electric) serves Texas electricity customers as a retail provider in the deregulated market. Customer reviews paint a generally positive picture, with the company earning a 4.5-star rating and a True NPS of 59, indicating most customers would recommend the service. The customer service score of 66/100 reflects moderate satisfaction, though the billing clarity score of 49/100 suggests some customers find invoices confusing. On the regulatory side, APGE recorded 123 PUC complaints over the past 12 months, slightly above the industry average of 120.
APGE
Complete Provider Analysis
When evaluating APGE, prospective customers should weigh the strong customer sentiment against areas needing improvement. The solid NPS score demonstrates that many existing customers are satisfied with their overall experience. However, the below-average billing clarity score indicates that understanding charges and plan details may require extra attention. The PUC complaint volume, while only marginally above average, warrants consideration alongside the otherwise favorable review data when making your decision.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is APGE’s complaint history from the PUC database.
Total Complaints (12 mo)
123
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
67
Slamming/Cramming
12
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified APGE customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I moved to Texas and started using APG&E a year ago. Today I renewed my contract. Angel was especially helpful in assessing my current electric usage and selecting the right plan. Phone access is admirable. The website is easy to use and billing is straightforward. I recommend APG&E if you are new to Texas.”
Verified
“I like the tool you get to use to calculate your monthly bills depending on your past usage per month, and the transparency that all fees are included with no surprises. So it’s important you have your past year kW usage for each month handy. I should have done this a long time ago.”
Verified
“When I called customer service, they gave me a renewal which was actually lower than the rate I had, which surprised me. It was handled quickly and I am now good to go.”
Verified
“I received an email stating that my plan would stop on June 12th so it was time to renew. The prices on electricity dropped the next day so I signed up for a 23 month plan at 10.9 cents. This price was lower than what I could find on PowerToChoose website for any other company. It was easy to sign up again.”
Verified
“Appreciated the honesty of the customer service rep. He had to-the-point answers and wasn’t showering me with many numbers and details like others do. They had good offers that I encourage anyone to shop around with them.”
Critical Feedback
Verified
“New customer. Initial rep did not know up from down. Second rep was much better. They send you all kinds of welcome emails with no account numbers, so they don’t give you a way to enroll into their website. They do have good rates on power, but if you can find the same rates somewhere else, I suggest going there instead.”
Verified
“Horrible self-pay system on phone. 95% of the time it says incorrect account number. Tried for 4 days straight with the same message. No one answers the phone, so twice in the last two months I got charged late fees. Was on hold for 30 minutes and the CSR’s suggestion still didn’t work. Also there is no app to pay. Need to find another provider – this one is using Stone Age technology.”
Verified
“I have called 3 times spending countless hours regarding not being able to access my account online. Every time I try and say I’ve forgotten my password, I never get an email. Your customer service agents have repeatedly tried but escalate it to a tech specialist and promise a return phone call. I never get a call back!”
FINAL VERDICT
Our Recommendation
APGE: Recommended
Strong customer satisfaction despite billing concerns
2TIO Star Rating earns our recommendation based on solid customer sentiment metrics. With a 4.5/5.0 star rating and an impressive NPS score of 59, customers are clearly satisfied with their overall experience and willing to recommend the provider to others. The customer service score of 66/100 indicates responsive support that exceeds baseline expectations. However, potential customers should be aware of two areas of concern: the billing clarity score of 49/100 suggests some customers find invoices confusing or encounter unexpected charges, and the provider’s 123 PUC complaints over the past 12 months sits slightly above the industry average of 120. These regulatory filings represent a separate data point from customer reviews and warrant attention. Overall, 2TIO Star Rating delivers a positive experience for most customers, though those who prioritize straightforward billing may want to ask detailed questions upfront.
Pros
- Excellent 4.5/5.0 star rating reflects strong overall performance
- Strong customer loyalty with NPS score of 59
- Good customer service score of 66/100
- Zero service quality complaints filed in 12 months
- Reliable energy delivery with no service issues reported
- Positive customer sentiment indicates satisfying experience overall
Cons
- Billing transparency score of 49/100 needs significant improvement
- 67 billing-related complaints about confusing statements
- PUC complaints (123) slightly above industry average of 120
- 12 slamming/cramming complaints raise enrollment concerns
- Customers report difficulty understanding bills and credits
Best For
- Customers who value responsive customer service
- Those who prioritize overall experience over billing simplicity
- Customers comfortable reviewing bills carefully
- Shoppers seeking a generally well-reviewed provider
- Those willing to engage with support when questions arise
PRICE COMPARISON
How APGE Compares
See how APGE’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
APGE Avg Price
15.4¢/kWh
Market Rank
#7 of 17
vs Market Average
4.5% below
Market Average
16.1¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | 4Change Energy | 13.86¢ | 7.19¢ | 19.31¢ | 35 |
| #2 | Energy Texas | 14.59¢ | 8.32¢ | 20.60¢ | 20 |
| #3 | Constellation | 14.67¢ | 12.71¢ | 16.52¢ | 12 |
| #4 | Rhythm Energy | 15.06¢ | 8.32¢ | 20.60¢ | 16 |
| #5 | Discount Power | 15.17¢ | 7.38¢ | 22.21¢ | 26 |
| #6 | Cirro Energy | 15.17¢ | 7.38¢ | 22.21¢ | 26 |
| #7 | APGE This Provider | 15.40¢ | 7.18¢ | 23.60¢ | 96 |
| #8 | Atlantex Power | 15.48¢ | 13.98¢ | 17.30¢ | 15 |
| #9 | Just Energy | 15.67¢ | 7.29¢ | 21.71¢ | 69 |
| #10 | Amigo Energy | 15.98¢ | 14.60¢ | 17.56¢ | 24 |
| #11 | Tara Energy | 16.31¢ | 15.84¢ | 16.88¢ | 5 |
| #12 | Frontier Utilities | 16.36¢ | 7.38¢ | 21.82¢ | 30 |
| #13 | Gexa Energy | 16.37¢ | 7.38¢ | 21.82¢ | 30 |
| #14 | Reliant | 16.68¢ | 11.91¢ | 23.21¢ | 42 |
| #15 | Direct Energy | 17.43¢ | 13.90¢ | 23.58¢ | 18 |
| #16 | Payless Power | 18.42¢ | 17.98¢ | 18.73¢ | 8 |
| #17 | Green Mountain | 18.81¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | TXU Energy | 18.83¢ | 13.48¢ | 24.59¢ | 44 |
No 100% Renewable Plans
APGE does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
Choose Your APGE Plan
Showing plans for ZIP —
Great choice!
