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PROVIDER REVIEW
APGE Review 2026
APGE (AP Gas & Electric) is a retail electricity provider serving Texas customers with a focus on competitive fixed-rate plans. The company holds a 4.6-star rating from customers, with a True NPS of 63, indicating that most customers would recommend the service. Their Customer Service Score of 69/100 reflects generally positive support experiences, though their Billing Clarity Score of 50/100 suggests some customers find invoices confusing. On the regulatory front, APGE received 96 PUC complaints over the past 12 months, below the industry average of 120.
APGE
Complete Provider Analysis
Customer feedback highlights APGE’s competitive pricing and responsive support team as key strengths. However, the moderate Billing Clarity Score indicates room for improvement in how charges and fees are communicated on monthly statements. Prospective customers should review plan details carefully, particularly regarding early termination fees and rate structures. The below-average PUC complaint volume suggests the provider maintains reasonable compliance standards, though shoppers should always compare multiple providers before committing.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is APGE’s complaint history from the PUC database.
Total Complaints (12 mo)
96
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
55
Slamming/Cramming
7
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified APGE customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I recently signed up with APG&E and wanted to thank Claudia for making the entire process smooth and easy. She took the time to explain my options, helped me find great rates, and was extremely detailed throughout the enrollment process. Claudia was professional, knowledgeable, and responsive to all of my questions, which made the experience stress-free and straightforward. I truly appreciate her excellent customer service and dedication to helping me find the best solution for my needs.”
Verified
“My customer service today was handled by Nashali, after calling angrily because of a past rep’s mistake handling my transfer service due to moving. After explaining my situation, Nashali kindly placed me on hold to investigate. She apologized for the mishap and patiently explained how they could correct the issue. She also reviewed my account and offered an even better plan that matched my new living situation. I’m very happy I had her as a rep today – she was very kind, personable, and professional.”
Verified
“After having a 3rd party supplier only try to upsell at a time I didn’t need upselling, working with Edward on my new account and reconnecting power after buying a new house in the Rockwall area, I would highly recommend working with APG&E directly.”
Verified
“Signing up with APG&E was easy – the app worked perfectly and was easy to use. Currently they offer the best deal for me.”
Verified
“After researching several providers, I chose to sign up with APG&E for 3 years. Signing up was super easy online and they took care of everything.”
Critical Feedback
Verified
“I initially started service through Texas Power to Choose. Received confirmation from the 3rd party website that the account was set up. Waited almost 3 weeks before contacting APG&E because I had not received a confirmation from them as the retailer. When I called, while they could locate the order, it was not processed but scrapped. No notification, no email, nothing. Had I not called I would have never known. However, once the CS rep realized the error, she fixed it and everything has been smooth sailing.”
Verified
“I paid APG&E by check as soon as the bill arrived. Either the US Post Office takes 3 weeks to deliver or APG&E gets the check and sits on it to deposit it when a late fee has occurred (which is what I believe happened). Auto-pay was then set up and I was still hit with a late fee. I will not recommend APG&E to anyone!”
Verified
“Ridiculously expensive. I lived in a studio that was no more than 700 square feet and my bill was high no matter the usage. The rates are inaccurate and customer service offers no true assistance.”
FINAL VERDICT
Our Recommendation
APGE: Recommended
Strong customer satisfaction with room for billing improvement
2TIO earns our recommendation based on solid performance across key metrics. With a 4.6/5.0 star rating and an impressive NPS score of 63, customers clearly express satisfaction with their overall experience. The customer service score of 69/100 indicates responsive support that meets expectations. On the regulatory front, 2TIO maintains a clean record with 96 PUC complaints over the past 12 months—well below the industry average of 120—suggesting fewer escalated issues requiring intervention. However, the billing clarity score of 50/100 represents a notable weakness; customers may encounter confusion around charges or statement details. For those who prioritize reliable service and don’t mind occasionally reviewing their bills carefully, 2TIO delivers a dependable experience backed by positive customer sentiment and regulatory compliance.
Pros
- Excellent 4.6/5.0 star rating reflects strong overall performance
- Strong customer loyalty with NPS score of 63
- 20% fewer PUC complaints than industry average
- Zero service quality complaints in past 12 months
- Good customer service score of 69/100
- Very low slamming/cramming complaints (only 7 total)
Cons
- Billing transparency score of 50/100 needs improvement
- 55 billing-related complaints suggest confusing statements
- Bill communication clarity lags behind other performance areas
- Customer service score below star rating suggests room to grow
Best For
- Customers who value responsive customer service
- Those seeking a provider with fewer regulatory complaints
- Shoppers prioritizing overall satisfaction over billing simplicity
- Customers comfortable reviewing monthly statements for accuracy
- First-time electricity shoppers wanting a reliable mainstream option
PRICE COMPARISON
How APGE Compares
See how APGE’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
APGE Avg Price
14.9¢/kWh
Market Rank
#6 of 17
vs Market Average
5.7% below
Market Average
15.8¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.13¢ | 6.60¢ | 17.24¢ | 24 |
| #2 | 4Change Energy | 13.67¢ | 6.50¢ | 19.21¢ | 35 |
| #3 | Energy Texas | 13.68¢ | 6.60¢ | 17.24¢ | 24 |
| #4 | Atlantex Power | 14.14¢ | 12.63¢ | 15.70¢ | 10 |
| #5 | Constellation | 14.27¢ | 13.12¢ | 15.32¢ | 11 |
| #6 | APGE This Provider | 14.92¢ | 6.40¢ | 23.40¢ | 94 |
| #7 | Cirro Energy | 15.54¢ | 6.79¢ | 22.21¢ | 31 |
| #8 | Frontier Utilities | 15.58¢ | 6.78¢ | 21.82¢ | 30 |
| #9 | Discount Power | 15.59¢ | 6.79¢ | 22.21¢ | 31 |
| #10 | Gexa Energy | 15.60¢ | 6.78¢ | 21.82¢ | 30 |
| #11 | Just Energy | 15.85¢ | 6.24¢ | 23.51¢ | 69 |
| #12 | Reliant | 16.23¢ | 11.95¢ | 20.61¢ | 39 |
| #13 | Amigo Energy | 16.54¢ | 15.40¢ | 17.83¢ | 24 |
| #14 | Tara Energy | 16.82¢ | 16.49¢ | 17.20¢ | 5 |
| #15 | Direct Energy | 17.78¢ | 14.50¢ | 23.58¢ | 25 |
| #16 | TXU Energy | 18.62¢ | 13.53¢ | 24.59¢ | 39 |
| #17 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 18.96¢ | 18.73¢ | 19.28¢ | 8 |
No 100% Renewable Plans
APGE does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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