Explore Atlantex Power Plans
PROVIDER REVIEW
Atlantex Power Review 2026
Atlantex Power entered the Texas electricity market in October 2024 as part of the Atlantic Energy family of companies, which has served customers across 11 states since 2012. With a 3.7-star rating and a neutral NPS of 0, customer sentiment is mixed for this new entrant. The company’s 74 PUC complaints over the past 12 months falls below the industry average of 120, suggesting a reasonable regulatory track record. However, customer service and billing clarity scores of 44/100 each indicate room for improvement as the company establishes itself.
ATLANTEX POWER
Complete Provider Analysis
Atlantex Power differentiates itself through flexible plan options, including Free Nights and Free Weekends plans, plus Luminous Green options featuring 100% Texas wind and solar energy. The company offers fixed-rate contracts ranging from 12 to 36 months and provides a 90-day satisfaction guarantee allowing penalty-free plan switches. Having acquired customers from Flagship Power and JUICE brands in early 2025, Atlantex is growing quickly while working to build its reputation in the competitive Texas market.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Atlantex Power’s complaint history from the PUC database.
Total Complaints (12 mo)
74
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
43
Slamming/Cramming
5
Service Quality
0
Monthly Complaint Trends (Nov 2024 – Jan 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Atlantex Power customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“Signed up online in about 10 minutes and the whole process was straightforward. Customer service rep called to confirm my switch date and answered all my questions about the rate structure. No hidden fees so far and my first bill matched exactly what I expected.”
Verified
“Been with Atlantex for six months now. Their autopay system works flawlessly and I appreciate the usage alerts they send when I’m trending higher than normal. Helps me adjust before the bill hits.”
Verified
“Had an issue with my first bill showing the wrong rate. Called customer service and they fixed it immediately, even gave me a small credit for the trouble. Impressed by how quickly they resolved it.”
Verified
“Competitive rates compared to what I was paying before. The online portal is easy to use and I can see my daily usage which helps me understand my energy habits better.”
Critical Feedback
Verified
“The advertised rate looked great but the delivery charges and fees added up to more than expected. My actual cost per kWh ended up being about 3 cents higher than the headline rate. Wish they were more transparent upfront about total costs.”
Verified
“Contract renewal process was frustrating. They sent the notice buried in an email that looked like marketing, and I almost missed my window to shop for new rates. Ended up on a month-to-month rate that was significantly higher until I caught it.”
FINAL VERDICT
Our Recommendation
Atlantex Power: Use Caution
New entrant still finding its footing
Atlantex Power enters the Texas market with veteran leadership and promising plan options, but our analysis suggests caution is warranted at this stage. The company’s 3.7-star Google rating and neutral NPS score of 0 indicate customers are neither enthusiastic nor deeply dissatisfied—a mixed signal for a new provider trying to establish trust. More concerning are the customer service and billing clarity scores, both sitting at 44/100, suggesting operational challenges that need attention. On the positive side, their PUC complaint count of 74 falls below the industry average of 120, indicating fewer escalated regulatory issues than many competitors. As a 2024 entrant, Atlantex is still building its track record. While the competitive fixed rates and renewable options are attractive, prospective customers should monitor their service quality improvements before committing to longer-term plans.
Pros
- Below average PUC complaints at 74 vs industry’s 120
- Zero service quality complaints in the past year
- Very low slamming and cramming incidents (only 5)
- Fair overall rating at 3.7 out of 5 stars
- Significantly fewer regulatory complaints than competitors
Cons
- Neutral NPS score of 0 indicates weak customer loyalty
- Customer service needs improvement at 44 out of 100
- Billing transparency score of 44/100 causes confusion
- 43 billing-related complaints about unclear statements
- Below average scores in both service and billing clarity
Best For
- Early adopters comfortable with newer providers
- Customers prioritizing lower upfront rates over proven track records
- Those interested in renewable energy plan options
- Short-term plan seekers who can reassess after initial contract
- Customers in The Woodlands area seeking local provider options
PRICE COMPARISON
How Atlantex Power Compares
See how Atlantex Power’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Atlantex Power Avg Price
16.6¢/kWh
Market Rank
#10 of 17
vs Market Average
1.1% below
Market Average
16.8¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | APGE | 13.18¢ | 8.79¢ | 20.54¢ | 57 |
| #2 | 4Change Energy | 14.57¢ | 8.79¢ | 19.87¢ | 35 |
| #3 | Just Energy | 14.79¢ | 6.48¢ | 21.75¢ | 53 |
| #4 | Tara Energy | 15.09¢ | 13.29¢ | 18.43¢ | 14 |
| #5 | Energy Texas | 15.21¢ | 9.63¢ | 20.86¢ | 20 |
| #6 | Constellation | 15.92¢ | 14.52¢ | 17.32¢ | 5 |
| #7 | Rhythm Energy | 16.21¢ | 9.63¢ | 20.86¢ | 16 |
| #8 | Discount Power | 16.30¢ | 9.00¢ | 22.63¢ | 26 |
| #9 | Cirro Energy | 16.42¢ | 9.00¢ | 22.61¢ | 26 |
| #10 | Atlantex Power This Provider | 16.62¢ | 15.00¢ | 18.50¢ | 10 |
| #11 | Frontier Utilities | 17.57¢ | 8.95¢ | 22.42¢ | 30 |
| #12 | Gexa Energy | 17.62¢ | 8.95¢ | 22.42¢ | 30 |
| #13 | Amigo Energy | 17.94¢ | 16.43¢ | 19.80¢ | 24 |
| #14 | Reliant | 18.05¢ | 13.86¢ | 24.21¢ | 51 |
| #15 | Direct Energy | 18.47¢ | 15.46¢ | 23.58¢ | 20 |
| #16 | TXU Energy | 19.15¢ | 14.50¢ | 24.54¢ | 44 |
| #17 | Payless Power | 19.24¢ | 18.56¢ | 19.99¢ | 8 |
| #18 | Green Mountain | 20.12¢ | 17.49¢ | 25.23¢ | 24 |
100% Renewable Energy Plans
Atlantex Power Green Plans
5 plans
Avg Green Price
16.8¢/kWh
Green Provider Rank
#3 of 7
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Energy Texas | 15.21¢ | 20 |
| #2 | Rhythm Energy | 16.21¢ | 16 |
| #3 | Atlantex Power This Provider | 16.80¢ | 5 |
| #4 | Gexa Energy | 17.62¢ | 30 |
| #5 | Reliant | 18.67¢ | 10 |
| #6 | TXU Energy | 19.97¢ | 5 |
| #7 | Green Mountain | 20.12¢ | 24 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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