Explore Atlantex Power Plans
PROVIDER REVIEW
Atlantex Power Review 2026
Atlantex Power entered the Texas electricity market in October 2024 as part of the Atlantic Energy family of companies, which has served customers across 11 states since 2012. With a 3.7-star rating and a neutral NPS of 0, customer sentiment is mixed as this new provider establishes its Texas presence. On the regulatory side, Atlantex has recorded 54 PUC complaints over the past 12 months—below the industry average of 120. The company offers fixed-rate plans from 12 to 36 months, including renewable Luminous Green options and free nights or weekends plans.
ATLANTEX POWER
Complete Provider Analysis
As a new market entrant, Atlantex Power brings experienced leadership but limited Texas track record. Customer service and billing clarity scores of 44/100 each suggest room for improvement in these areas. However, their 90-day satisfaction guarantee allows customers to switch plans penalty-free, reducing risk for those willing to try a newer provider. The acquisition of Flagship Power and JUICE customers in early 2025 indicates growth ambitions worth monitoring.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Atlantex Power’s complaint history from the PUC database.
Total Complaints (12 mo)
54
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
35
Slamming/Cramming
5
Service Quality
0
Monthly Complaint Trends (Nov 2024 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Atlantex Power customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Critical Feedback
FINAL VERDICT
Our Recommendation
Atlantex Power: Use Caution
New entrant still finding its footing
Atlantex Power enters the Texas market with promising credentials—veteran leadership and strong backing from Atlantic Energy Texas, LLC—but early performance indicators suggest customers should proceed carefully. The 3.7-star Google rating and neutral NPS score of 0 indicate mixed customer experiences, while both customer service and billing clarity scores sit at a modest 44/100. On a positive note, their PUC complaint record of 54 complaints over 12 months falls well below the industry average of 120, suggesting regulatory compliance isn’t a major concern. As a 2024 newcomer, Atlantex may still be refining operations and customer support systems. Their competitive fixed rates and renewable options are attractive, but the middling satisfaction scores warrant monitoring. This provider may improve with time, but early adopters should stay vigilant with billing statements and document all communications.
Pros
- PUC complaints well below industry average (54 vs 120)
- Zero service quality complaints in past 12 months
- Very low slamming and cramming incidents reported (only 5)
- Fair overall rating at 3.7 out of 5 stars
- Significantly fewer regulatory issues than most competitors
Cons
- Customer service score needs improvement at 44/100
- Billing transparency score low at 44/100
- Neutral NPS score of 0 indicates customer dissatisfaction
- 35 billing-related complaints suggest confusing statements
- Communication clarity is a consistent weakness area
Best For
- Customers comfortable trying newer providers
- Those prioritizing low fixed-rate plans over service reputation
- Renewable energy seekers willing to accept some service trade-offs
- Detail-oriented customers who review bills carefully
- Residents in The Woodlands area seeking local support
PRICE COMPARISON
How Atlantex Power Compares
See how Atlantex Power’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Atlantex Power Avg Price
14.1¢/kWh
Market Rank
#4 of 17
vs Market Average
10.7% below
Market Average
15.8¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.13¢ | 6.60¢ | 17.24¢ | 24 |
| #2 | 4Change Energy | 13.67¢ | 6.50¢ | 19.21¢ | 35 |
| #3 | Energy Texas | 13.68¢ | 6.60¢ | 17.24¢ | 24 |
| #4 | Atlantex Power This Provider | 14.14¢ | 12.63¢ | 15.70¢ | 10 |
| #5 | Constellation | 14.27¢ | 13.12¢ | 15.32¢ | 11 |
| #6 | APGE | 14.92¢ | 6.40¢ | 23.40¢ | 94 |
| #7 | Cirro Energy | 15.54¢ | 6.79¢ | 22.21¢ | 31 |
| #8 | Frontier Utilities | 15.58¢ | 6.78¢ | 21.82¢ | 30 |
| #9 | Discount Power | 15.59¢ | 6.79¢ | 22.21¢ | 31 |
| #10 | Gexa Energy | 15.60¢ | 6.78¢ | 21.82¢ | 30 |
| #11 | Just Energy | 15.85¢ | 6.24¢ | 23.51¢ | 69 |
| #12 | Reliant | 16.23¢ | 11.95¢ | 20.61¢ | 39 |
| #13 | Amigo Energy | 16.54¢ | 15.40¢ | 17.83¢ | 24 |
| #14 | Tara Energy | 16.82¢ | 16.49¢ | 17.20¢ | 5 |
| #15 | Direct Energy | 17.78¢ | 14.50¢ | 23.58¢ | 25 |
| #16 | TXU Energy | 18.62¢ | 13.53¢ | 24.59¢ | 39 |
| #17 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 18.96¢ | 18.73¢ | 19.28¢ | 8 |
100% Renewable Energy Plans
Atlantex Power Green Plans
5 plans
Avg Green Price
14.4¢/kWh
Green Provider Rank
#3 of 5
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Rhythm Energy | 12.13¢ | 24 |
| #2 | Energy Texas | 13.68¢ | 24 |
| #3 | Atlantex Power This Provider | 14.36¢ | 5 |
| #4 | Gexa Energy | 15.60¢ | 30 |
| #5 | Green Mountain | 18.94¢ | 20 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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