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PROVIDER REVIEW
Atlantex Power Review 2026
Atlantex Power entered the Texas electricity market in October 2024 as a subsidiary of Atlantic Energy, a company with over a decade of experience serving customers across 11 states. Despite being new to Texas, the provider has filed 78 PUC complaints over the past 12 months—below the industry average of 120. Customer reviews tell a mixed story, with a 2TIO star rating of 3.7 out of 5 and a Net Promoter Score of 0, indicating equal numbers of satisfied and dissatisfied customers.
ATLANTEX POWER
Complete Provider Analysis
Atlantex Power differentiates itself through flexible plan options, including Free Nights, Free Weekends, and Luminous Green plans featuring 100% Texas wind and solar energy. The company offers a 90-day satisfaction guarantee, allowing customers to switch plans penalty-free. However, customer service and billing clarity scores both sit at 44 out of 100, suggesting room for improvement in these areas as the provider establishes its Texas presence.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Atlantex Power’s complaint history from the PUC database.
Total Complaints (12 mo)
72
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
42
Slamming/Cramming
5
Service Quality
0
Monthly Complaint Trends (Nov 2024 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Atlantex Power customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“Signed up online and the process was incredibly smooth. Got a great fixed rate and the confirmation email came within minutes. Customer service called the next day just to make sure everything was set up correctly. Refreshing to deal with a company that actually follows up.”
Verified
“Been with Atlantex for about 8 months now. My bills have been consistent and easy to understand. The online portal makes it simple to track usage and pay bills. Had one question about a slight increase and their chat support explained it was due to higher summer usage. No hidden fees so far.”
Verified
“Switching from my old provider was painless. Atlantex handled the transition and I never lost power. Their rate was about 2 cents lower per kWh than what I was paying. The app works great for monitoring daily usage which has actually helped me reduce my consumption.”
Verified
“Customer service really impressed me when I had to update my payment method. The representative was patient, didn’t try to upsell me anything, and got it done in under five minutes. Small thing but it shows they respect your time.”
Critical Feedback
Verified
“My first bill was nearly double what I expected. Turns out there were connection fees that weren’t clearly explained during signup. Eventually got it sorted with customer service but it took three calls. They should be more upfront about initial charges.”
Verified
“The rate I was quoted online didn’t match what showed up on my contract. The difference was small but it made me question their transparency. When I called, they honored the original quote but said it was a website glitch. Just double-check everything before you finalize.”
FINAL VERDICT
Our Recommendation
Atlantex Power: Use Caution
New entrant still finding its footing
Atlantex Power enters the Texas market with experienced leadership and competitive fixed-rate options, but early performance metrics suggest caution is warranted. The 3.7-star Google rating and neutral NPS score of 0 indicate customers are neither enthusiastic advocates nor strong detractors—a common pattern for new providers working through growing pains. More concerning are the modest Customer Service and Billing Clarity scores, both at 44/100, suggesting operational processes need refinement. On the positive side, their PUC complaint volume of 78 falls below the industry average of 120, indicating fewer escalated regulatory issues than typical providers. As a 2024 entrant backed by Atlantic Energy Texas, LLC, they bring institutional support but lack the track record of established competitors. Early adopters comfortable with some uncertainty may find value in their innovative plans, but risk-averse customers should monitor their development before committing.
Pros
- PUC complaints 35% below industry average (78 vs 120)
- Zero service quality complaints in past 12 months
- Very low slamming/cramming issues (only 5 complaints)
- Fair overall rating at 3.7 out of 5 stars
- Complaint volume suggests generally reliable service delivery
Cons
- Neutral NPS score of 0 indicates weak customer loyalty
- Customer service needs improvement at 44/100 score
- Billing transparency score low at 44/100, causing confusion
- 44 billing-related complaints about confusing statement formats
- Below-average communication clarity on bills and notifications
Best For
- Early adopters comfortable trying newer providers
- Customers interested in renewable energy plan options
- Those prioritizing competitive fixed-rate pricing
- Shoppers in The Woodlands/Spring area seeking local options
- Customers willing to trade established reputation for potentially better rates
PRICE COMPARISON
How Atlantex Power Compares
See how Atlantex Power’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Atlantex Power Avg Price
15.4¢/kWh
Market Rank
#8 of 17
vs Market Average
4.9% below
Market Average
16.2¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Tara Energy | 13.70¢ | 11.51¢ | 17.59¢ | 14 |
| #2 | 4Change Energy | 14.08¢ | 7.60¢ | 19.62¢ | 35 |
| #3 | Energy Texas | 14.99¢ | 9.35¢ | 20.60¢ | 20 |
| #4 | Constellation | 15.03¢ | 12.72¢ | 16.92¢ | 11 |
| #5 | Cirro Energy | 15.18¢ | 7.59¢ | 22.21¢ | 26 |
| #6 | Discount Power | 15.23¢ | 7.59¢ | 22.21¢ | 26 |
| #7 | APGE | 15.33¢ | 7.50¢ | 23.60¢ | 89 |
| #8 | Atlantex Power This Provider | 15.41¢ | 13.88¢ | 17.40¢ | 15 |
| #9 | Rhythm Energy | 15.54¢ | 9.35¢ | 20.60¢ | 16 |
| #10 | Just Energy | 15.63¢ | 7.59¢ | 21.81¢ | 68 |
| #11 | Amigo Energy | 16.47¢ | 15.00¢ | 18.43¢ | 24 |
| #12 | Reliant | 16.76¢ | 11.95¢ | 23.21¢ | 46 |
| #13 | Frontier Utilities | 17.05¢ | 7.58¢ | 22.42¢ | 30 |
| #14 | Gexa Energy | 17.10¢ | 7.58¢ | 22.42¢ | 30 |
| #15 | Direct Energy | 17.79¢ | 14.90¢ | 23.58¢ | 20 |
| #16 | TXU Energy | 18.78¢ | 13.88¢ | 24.29¢ | 44 |
| #17 | Green Mountain | 18.80¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 18.87¢ | 18.38¢ | 19.33¢ | 8 |
100% Renewable Energy Plans
Atlantex Power Green Plans
5 plans
Avg Green Price
15.7¢/kWh
Green Provider Rank
#3 of 7
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Energy Texas | 14.99¢ | 20 |
| #2 | Rhythm Energy | 15.54¢ | 16 |
| #3 | Atlantex Power This Provider | 15.74¢ | 5 |
| #4 | Gexa Energy | 17.10¢ | 30 |
| #5 | Reliant | 18.63¢ | 5 |
| #6 | Green Mountain | 18.80¢ | 20 |
| #7 | TXU Energy | 19.67¢ | 5 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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