Explore Cirro Energy Plans
PROVIDER REVIEW
Cirro Energy Review 2026
Cirro Energy has served Texas electricity customers since 2001, making it one of the original retail providers when the state’s market opened to competition. Now backed by Fortune 500 parent NRG Energy, Cirro maintains an A+ BBB rating and focuses on straightforward pricing with its ‘fair prices, simple plans, no surprises’ approach. Customer reviews yield a 4.0-star rating with an NPS of 21, indicating moderate satisfaction. However, with 154 PUC complaints over the past year—above the industry average of 120—there’s room for improvement in regulatory performance.
CIRRO ENERGY
Complete Provider Analysis
Cirro Energy serves over 150,000 Texas customers through Smart Lock fixed-rate plans spanning 12 to 36 months, with green energy integrated into every offering. While the company’s customer service score (35/100) and billing clarity score (26/100) from Google reviews suggest some customers experience frustration in these areas, the solid overall star rating indicates many find value in Cirro’s simplified approach. Prospective customers should weigh the Fortune 500 stability against the above-average complaint volume when comparing options.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Cirro Energy’s complaint history from the PUC database.
Total Complaints (12 mo)
154
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
88
Slamming/Cramming
9
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Cirro Energy customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“Awesome Sauce! The experience I had was excellent. I encountered no sarcasm or angst, the lady was very helpful and informative. Not only did she resolve my issue, she also advised me that I was eligible for certain services and even a lower rate. I was also kind and grammatically concise in stating my problem, which I like to attribute to the hospitality I received. Thank you!”
Verified
“I switched from TXU years ago (was paying $350) and my electricity bill is on average under $100. Awesome company to use.”
Verified
“I would give you 5 stars, but I’m leaving room for improvement—something for you to grow and work harder. For a long time, I am doing okay with Cirro. Average billing, smart plans, lower billing hours on average. All these utility companies have issues, but money talks and it’s the customers that make you viable. There needs to be plans fixed for young adults, college students living off campus, single parents, and senior citizens.”
Critical Feedback
Verified
“Was happily paying my bill each month until I got a contract renewal email where my rates increased. Since it’s Texas, I switched to a company with better rates instead of renewing. They tried to charge me a $270 early termination fee because of a small discrepancy in the switch-over date and my contract end date. I had zero intentions to switch until they sent the renewal email, which mentioned nothing about it being an early renewal. When I called to remove the charge, they refused to help.”
Verified
“I have been a loyal customer with Cirro Energy for the past 5 years, but my recent experience has been extremely disappointing. On April 2, 2026, I spoke with a representative who agreed that I could pay a certain amount on my account and then pay the remaining balance on April 17, 2026. I made sure to confirm this arrangement and even have documentation of the agreed amount. However, today when I spoke with a supervisor, they claimed they reviewed the previous call and stated that the representative never made that agreement.”
Verified
“Please do not use Cirro Energy. This company is scamming customers. My normal consumption is around 1000 kW every month. They give a $125 bill credit for 1000 kW. For my first bill, they only billed me for 26 days, which was below 1000 kW, so I couldn’t get the $125 bill credit. When I called customer service, they could not provide a reasonable answer. The second bill was for 35 days so the bill was for 1228 kW. For 1000 kW, the bill should have been around $99 as they advertise.”
FINAL VERDICT
Our Recommendation
Cirro Energy: Conditionally Recommended
Simple plans, but service gaps need attention
Cirro Energy earns a conditional recommendation based on mixed performance across key metrics. Backed by Fortune 500 parent NRG Energy, Cirro delivers on its promise of straightforward, no-surprises pricing—reflected in a respectable 4.0-star rating and positive NPS score of 21. However, significant concerns emerge in the details. Customer service scores (35/100) and billing clarity scores (26/100) suggest the ‘simple plans’ messaging doesn’t always translate to smooth customer experiences. Regulatory data raises additional flags, with 154 PUC complaints over 12 months exceeding the industry average of 120. While the NRG backing provides financial stability and Cirro’s uncomplicated approach appeals to many, prospective customers should weigh these service and complaint trends carefully. Best suited for those prioritizing plan simplicity over premium support.
Pros
- Solid 4.0 out of 5.0 star rating overall
- Positive customer sentiment with NPS score of 21
- Zero service quality complaints filed with PUC
- Customers generally satisfied based on rating metrics
- Minimal slamming and cramming issues (only 9 complaints)
Cons
- Customer service score needs improvement at 35/100
- Billing transparency significantly below standard at 26/100
- 154 PUC complaints exceed 120 industry average
- 88 billing-related complaints suggest confusing statements
- Communication clarity is a notable weakness
Best For
- Customers who prefer straightforward, no-frills energy plans
- Those who value Fortune 500 financial backing and stability
- Budget-conscious consumers seeking transparent pricing
- Customers comfortable managing accounts independently
- Those who prioritize simple terms over extensive customer support
PRICE COMPARISON
How Cirro Energy Compares
See how Cirro Energy’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Cirro Energy Avg Price
15.5¢/kWh
Market Rank
#7 of 17
vs Market Average
1.8% below
Market Average
15.8¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.13¢ | 6.60¢ | 17.24¢ | 24 |
| #2 | 4Change Energy | 13.67¢ | 6.50¢ | 19.21¢ | 35 |
| #3 | Energy Texas | 13.68¢ | 6.60¢ | 17.24¢ | 24 |
| #4 | Atlantex Power | 14.14¢ | 12.63¢ | 15.70¢ | 10 |
| #5 | Constellation | 14.27¢ | 13.12¢ | 15.32¢ | 11 |
| #6 | APGE | 14.92¢ | 6.40¢ | 23.40¢ | 94 |
| #7 | Cirro Energy This Provider | 15.54¢ | 6.79¢ | 22.21¢ | 31 |
| #8 | Frontier Utilities | 15.58¢ | 6.78¢ | 21.82¢ | 30 |
| #9 | Discount Power | 15.59¢ | 6.79¢ | 22.21¢ | 31 |
| #10 | Gexa Energy | 15.60¢ | 6.78¢ | 21.82¢ | 30 |
| #11 | Just Energy | 15.85¢ | 6.24¢ | 23.51¢ | 69 |
| #12 | Reliant | 16.23¢ | 11.95¢ | 20.61¢ | 39 |
| #13 | Amigo Energy | 16.54¢ | 15.40¢ | 17.83¢ | 24 |
| #14 | Tara Energy | 16.82¢ | 16.49¢ | 17.20¢ | 5 |
| #15 | Direct Energy | 17.78¢ | 14.50¢ | 23.58¢ | 25 |
| #16 | TXU Energy | 18.62¢ | 13.53¢ | 24.59¢ | 39 |
| #17 | Green Mountain | 18.94¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | Payless Power | 18.96¢ | 18.73¢ | 19.28¢ | 8 |
No 100% Renewable Plans
Cirro Energy does not currently offer any 100% renewable energy plans. If green energy is a priority, consider providers like Green Mountain, Gexa Energy, or Rhythm Energy.
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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