Explore Energy Texas Plans
PROVIDER REVIEW
Energy Texas Review 2026
Energy Texas launched in 2021 as a Houston-based retail electricity provider operating under Rhythm Energy’s infrastructure while maintaining its own distinct brand identity. The company positions itself around straightforward, fixed-rate plans without complex pricing structures. Customer sentiment data shows a 4.5-star rating with a True NPS of 58, indicating generally positive experiences among reviewers. On the regulatory front, Energy Texas recorded 64 PUC complaints over the past 12 months, falling below the industry average of 120. Their 30-Day Test Drive offer lets new customers evaluate service without early termination penalties.
ENERGY TEXAS
Complete Provider Analysis
Customer feedback reveals mixed results in specific service areas, with both Customer Service and Billing Clarity scores sitting at 55 out of 100. While these scores suggest room for improvement, the overall star rating and NPS indicate that most customers remain satisfied with their experience. The company’s no-frills approach appeals to those seeking predictable bills without promotional gimmicks, though prospective customers should weigh this simplicity against the moderate service scores when making their decision.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Energy Texas’s complaint history from the PUC database.
Total Complaints (12 mo)
73
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
39
Slamming/Cramming
7
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Feb 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Energy Texas customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I switched to Energy Texas for the simple reason that they cost just about 1/3 of the more popular retail electric providers. Make no mistake! Retailers do not do anything but get in the way of providing electric power. No one knows this better than I do after my very long career with the power company who actually works to deliver your electricity. Gilbert was direct, clear and most pleasant in assisting in switching me.”
Verified
“We were shopping around for an energy provider and came across Energy Texas — so glad we did! We enrolled over the phone and Ivan helped us through the entire process. He was patient, friendly, and took the time to explain everything clearly since we were completely new to all of this. It made signing up feel easy and stress-free. So far the service has been great and we’ve had no issues. Thanks, Ivan!”
Verified
“Super easy and quick to apply. You don’t share your information with the representative, which I love — instead you key your info into your phone and an approval is sent to the representative who is taking your order. The rep was very friendly and actually knew her job and how to do it. I am 100% satisfied so far.”
Verified
“Everything has been going well so far. Signing up for their service was easy. Setting up an online account was also easy. I received my first bill and there were no surprises. The rates were what they advertised.”
Verified
“Made the switch and love that Energy Texas offers a fixed rate plan unlike almost all the other providers that give you roll-the-dice billing based on what usage you fall into that month. I signed up online and it was super fast and super easy! Very nice web UI for signing up.”
Critical Feedback
Verified
“Been shopping for electric, this company advertised for 10 cents per kWh. A year’s contract for 10 cents per kWh. So I signed up and locked it in on the same day — 12/16 it was confirmed via email at 9.6 kWh. I have now received an email with a graph showing consumption and estimated cost. Not sure why there would be an average cost of 14.2 kWh and an estimated cost over $300 for this month. That is not what I signed up for! I hope this will straighten itself out.”
Verified
“Sent in first payment with full receipt and multiple payment completed notifications. Being new to Texas, my bank didn’t let the payment go through initially. I called them and explained the situation. Now that I was technically past due, they assured me no late fees would be applied. Next bill I don’t only get a late fee BUT an insufficient funds fee? I’ve felt real welcome so far with the false dealings of Energy Texas.”
Verified
“Received a bill with no remittance address. Don’t get that without being able to sign in. Unsuccessfully tried to sign in several times. Started a chat from the website that took 10 minutes to respond. Still unable to get an account set up. Your customer service is not holding up at all, which has me concerned about the company in general. I still don’t have an active account.”
FINAL VERDICT
Our Recommendation
Energy Texas: Recommended
Straightforward energy with strong customer backing
Energy Texas earns our recommendation as a solid choice for Texans seeking uncomplicated electricity service. Launched in 2021 as part of the Rhythm Energy family, the company delivers on its ‘no bull’ promise with simple, fixed-rate plans that eliminate confusing gimmicks. Customer sentiment is notably positive, with a 4.5-star Google rating and a True NPS of 58—indicating strong customer loyalty and satisfaction. While customer service and billing clarity scores sit at 55/100, suggesting some room for improvement in these areas, the company’s regulatory record tells a reassuring story: just 64 PUC complaints over 12 months, well below the industry average of 120. This combination of straightforward pricing, satisfied customers, and fewer regulatory issues makes Energy Texas particularly appealing for those who value simplicity over bells and whistles.
Pros
- Excellent 4.5/5.0 star rating demonstrates consistent quality
- Strong NPS score of 58 indicates loyal customers
- PUC complaints 47% below industry average (64 vs 120)
- Zero service quality complaints in past 12 months
- Good customer service score of 55/100
- Billing transparency rated good at 55/100
- Very low slamming/cramming complaints (only 7 total)
Cons
- Billing statements could be clearer (34 related complaints)
- Customer service score has room for improvement
- Billing transparency not yet reaching excellent tier
- Some customers report confusing bill communications
Best For
- Customers who prefer simple, no-gimmick pricing
- Those seeking predictable fixed-rate plans
- First-time energy shoppers wanting a straightforward experience
- Budget-conscious households who value rate transparency
- Customers prioritizing providers with low complaint records
PRICE COMPARISON
How Energy Texas Compares
See how Energy Texas’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Energy Texas Avg Price
15.4¢/kWh
Market Rank
#7 of 17
vs Market Average
6.2% below
Market Average
16.4¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | 4Change Energy | 14.24¢ | 7.60¢ | 19.88¢ | 35 |
| #2 | Just Energy | 14.51¢ | 6.48¢ | 21.75¢ | 53 |
| #3 | APGE | 14.60¢ | 7.80¢ | 20.80¢ | 76 |
| #4 | Cirro Energy | 14.98¢ | 8.00¢ | 21.61¢ | 26 |
| #5 | Discount Power | 15.04¢ | 8.00¢ | 21.61¢ | 26 |
| #6 | Tara Energy | 15.21¢ | 12.29¢ | 18.50¢ | 15 |
| #7 | Energy Texas This Provider | 15.38¢ | 9.35¢ | 20.86¢ | 20 |
| #8 | Constellation | 15.44¢ | 13.41¢ | 17.62¢ | 7 |
| #9 | Rhythm Energy | 15.87¢ | 9.35¢ | 20.86¢ | 16 |
| #10 | Atlantex Power | 16.16¢ | 14.38¢ | 18.20¢ | 10 |
| #11 | Frontier Utilities | 17.23¢ | 8.09¢ | 22.42¢ | 30 |
| #12 | Reliant | 17.24¢ | 11.95¢ | 22.61¢ | 50 |
| #13 | Gexa Energy | 17.28¢ | 8.09¢ | 22.42¢ | 30 |
| #14 | Amigo Energy | 17.72¢ | 16.59¢ | 19.60¢ | 22 |
| #15 | Direct Energy | 17.77¢ | 14.90¢ | 23.58¢ | 20 |
| #16 | Payless Power | 18.56¢ | 17.98¢ | 19.19¢ | 8 |
| #17 | Green Mountain | 18.80¢ | 16.95¢ | 23.61¢ | 20 |
| #18 | TXU Energy | 18.90¢ | 13.88¢ | 24.55¢ | 44 |
100% Renewable Energy Plans
Energy Texas Green Plans
20 plans
Avg Green Price
15.4¢/kWh
Green Provider Rank
#1 of 7
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Energy Texas This Provider | 15.38¢ | 20 |
| #2 | Rhythm Energy | 15.87¢ | 16 |
| #3 | Atlantex Power | 16.34¢ | 5 |
| #4 | Gexa Energy | 17.28¢ | 30 |
| #5 | Green Mountain | 18.80¢ | 20 |
| #6 | Reliant | 18.83¢ | 9 |
| #7 | TXU Energy | 19.77¢ | 5 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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