Explore Energy Texas Plans
PROVIDER REVIEW
Energy Texas Review 2026
Energy Texas launched in 2021 as a Houston-based provider offering straightforward, fixed-rate electricity plans under a ‘no bull’ philosophy. Backed by Rhythm Energy’s infrastructure, the company has earned a 4.6-star rating with a True NPS of 64, indicating solid customer satisfaction. Their 30-Day Test Drive lets new customers try service penalty-free. On the regulatory side, the shared Rhythm Ops LLC license recorded 96 PUC complaints over the past 12 months—below the 202-complaint average across tracked licenses, though these counts aren’t adjusted for customer base size.
ENERGY TEXAS
Complete Provider Analysis
Customer feedback reveals mixed results across service areas. The Customer Service Score of 62/100 suggests generally positive support experiences, while the Billing Clarity Score of 57/100 indicates some customers find invoices could be clearer. Of the PUC complaints filed under the shared license, billing issues accounted for the majority. Energy Texas’s simple, no-frills approach may appeal to customers who prioritize straightforward pricing over extensive plan options.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology scores each customer review and filters out spam, off-topic and employee reviews to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
We analyze each provider’s Google customer reviews and score every review on a 1-10 recommendation scale. Reviews that are spam, off-topic, or written by employees are filtered out. NPS is the percentage of promoters (9-10) minus the percentage of detractors (1-6), mapped to a 3.0-5.0 star scale.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Energy Texas’s complaint history from the PUC database.
Note: The PUC reports complaints per license holder. Energy Texas operates under RHYTHM OPS LLC, which also covers Rhythm Energy, so these figures include complaints for that brand too.
Total Complaints (12 mo)
96
Avg. Across 15 Providers
202
Billing
52
Service & Disconnection
37
Slamming/Cramming
7
Other
0
Monthly Complaint Trends (Jan 2022 – Sep 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, and starting or providing service, plus complaints about improper disconnection, insufficient notice before disconnection, or reconnection after payment.
Complaints the PUC files outside the billing, service, and slamming/cramming categories.
CUSTOMER REVIEWS
What Customers Are Saying
Recent Google reviews from Energy Texas customers, quoted as written (long reviews are shortened). We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
“I had a great experience switching my electricity service to Energy Texas, thanks to Orbil. He was incredibly patient with both my daughter and me, took the time to explain everything clearly, and made sure we understood all of our options without ever making us feel rushed. His professionalism, kindness, and willingness to answer all of our questions made the whole process easy and stress-free. Excellent customer service is hard to come by, and Orbil definitely went above and beyond. Thank you for making the switch such a positive experience!”
“It was very easy to set up service and an account with Energy Texas for my new home. Email and text messages guided the whole process and kept me informed every step of the way. It couldn’t have been easier and there was no interruption in service. I am very happy I chose Energy Texas as my electric utility company.”
“The easiest switch I ever had. No lengthy application process and had my service on same day. According to my research this is one of the most affordable electrical companies to start or switch electricity!! I went from paying around 20¢/KWH with POGO & now I pay less than 13¢/KWH!”
“If y’all have questions or are looking to purchase a new plan, call and ask for Saul. This man was very informed, professional, and passionate about his employer (green flag) – been in the industry for 11 years. I was calling Energy Texas to end my service, but he managed to keep my business. As a whole, their planes have been pretty straight forward… 500kwh-2000kwh, all pricing in the same.”
“I recently switched to Energy Texas for my utility service. The customer service representative was EXCELLENT. I wish I had written her name down to give her a “shout out” because she went above and beyond in her product knowledge, professionalism, and customer service. I requested each and every charge to be explained in detail, like I was in kindergarten, to ensure that I did not misinterpret any fees since all of that “jargon” can potentially get very fuzzy. 🤷🏽♀️ And she did exactly that. I even went online and pulled up the website to ensure that she was giving me exact quotes and…”
Critical Feedback
“After I switched a plan for my name (I am renting), they unlawfully charged the owner of the apartment with early termination fee (The owner didn’t terminate it actually, they did). After she sent them a lease agreement, they took several days for the reviewing. What are they going to review several days, I don’t understand.”
“Very disappointed with Energy Texas. I paid $82 for my previous billing cycle, then received a $72 bill covering only 18 days. The billing does not make sense based on my expectations and usage. When customers see such large differences in such a short period, it raises serious concerns about billing transparency. Electricity providers should make charges clear and easy to verify. Based on my experience, I cannot recommend Energy Texas.”
“We’ll see how they follow up with customer service, but I enrolled in one plan with one rate, and got registered for a different plan and nearly double the rate. So far, pretty terrible.”
FINAL VERDICT
Our Recommendation
Energy Texas: Recommended
Straightforward plans with strong customer approval
Energy Texas delivers on its ‘no bull’ promise with solid customer satisfaction metrics. The 4.6-star rating and True NPS of 64 indicate customers genuinely appreciate the straightforward approach to electricity service. The customer service score of 62/100 reflects generally positive experiences, though the billing clarity score of 57/100 suggests some room for improvement in helping customers understand their bills—somewhat ironic for a no-frills provider. On the regulatory front, the 96 PUC complaints over the past 12 months fall below the 202-complaint average across tracked providers, though these counts aren’t adjusted for customer base size and include complaints for sibling company Rhythm Energy under the shared Rhythm Ops LLC license. For customers tired of complicated energy plans with hidden fees and gimmicks, Energy Texas offers a refreshingly simple alternative backed by above-average customer sentiment.
Pros
- Excellent 4.6 out of 5 star rating overall
- Strong customer loyalty with NPS score of 64
- PUC complaints below average for tracked providers
- Good customer service score of 62 out of 100
- Positive customer sentiment indicates reliable service
- Good billing transparency score of 57 out of 100
Cons
- Billing transparency score of 57 leaves room for improvement
- 52 billing-related PUC complaints in past year
- Customer service score of 62 is good but not excellent
- 37 service and disconnection complaints filed with PUC
- Shares license with Rhythm Energy affecting complaint attribution
Best For
- Customers who prefer simple, fixed-rate pricing
- Those frustrated by complex energy plans with hidden fees
- Budget-conscious households wanting predictable bills
- First-time energy shoppers seeking straightforward options
- Renters or homeowners who value no-frills service
PRICE COMPARISON
How Energy Texas Compares
See how Energy Texas’s electricity rates compare to other Texas providers. Prices are average all-in rates (including utility delivery charges) across each provider’s plans in every Texas utility area we track, at the selected monthly usage level.
Energy Texas Avg Price
14.0¢/kWh
Market Rank
#2 of 17
vs Market Average
9.6% below
Market Average
15.5¢/kWh
Texas Providers We Track (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 13.52¢ | 7.23¢ | 19.58¢ | 35 |
| #2 | Energy Texas This Provider | 14.02¢ | 7.23¢ | 19.58¢ | 40 |
| #3 | Constellation | 14.32¢ | 12.82¢ | 16.32¢ | 10 |
| #4 | Gexa Energy | 14.46¢ | 7.03¢ | 20.61¢ | 42 |
| #5 | Cirro Energy | 14.82¢ | 7.06¢ | 20.83¢ | 38 |
| #6 | 4Change Energy | 14.90¢ | 7.03¢ | 20.09¢ | 61 |
| #7 | Discount Power | 14.93¢ | 7.06¢ | 20.83¢ | 38 |
| #8 | Just Energy | 14.95¢ | 6.90¢ | 22.21¢ | 83 |
| #9 | APGE | 15.06¢ | 6.70¢ | 23.40¢ | 107 |
| #10 | Atlantex Power | 15.15¢ | 13.40¢ | 16.42¢ | 12 |
| #11 | Frontier Utilities | 15.52¢ | 7.03¢ | 20.61¢ | 36 |
| #12 | Tara Energy | 15.57¢ | 15.06¢ | 17.01¢ | 6 |
| #13 | Amigo Energy | 15.62¢ | 14.26¢ | 17.70¢ | 29 |
| #14 | Reliant | 16.13¢ | 11.86¢ | 20.83¢ | 41 |
| #15 | Direct Energy | 16.69¢ | 14.36¢ | 19.03¢ | 16 |
| #16 | TXU Energy | 18.40¢ | 13.81¢ | 22.79¢ | 36 |
| #17 | Payless Power | 19.56¢ | 18.55¢ | 21.22¢ | 10 |
100% Renewable Energy Plans
Energy Texas Green Plans
40 plans
Avg Green Price
14.0¢/kWh
Green Provider Rank
#2 of 4
100% Renewable Providers (1,000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Rhythm Energy | 13.52¢ | 35 |
| #2 | Energy Texas This Provider | 14.02¢ | 40 |
| #3 | Atlantex Power | 15.41¢ | 6 |
| #4 | Gexa Energy | 15.55¢ | 36 |
Our Methodology
How We Calculate NPS Scores
Our scoring system analyzes customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Google reviews of each provider
- AI Analysis: We score each review on a 1-10 recommendation scale and filter out spam, off-topic, and employee reviews
- Minimum Data: Providers with fewer than 25 scored reviews are shown as “Not yet rated”
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing daily from ComparePower’s live plan data.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from every competitive Texas utility area (Oncor, CenterPoint, AEP Texas Central, AEP Texas North, TNMP, and Lubbock Power & Light)
- Usage Levels: We display pricing at 500, 1,000, and 2,000 kWh/month to show how rates vary by consumption
- Coverage: 17 major retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: Monthly complaint data since January 2022
- Categories: Billing, Service & Disconnection, Slamming/Cramming, and Other
- License Holders: The PUC reports complaints per license holder, so brands that share a license share the same counts
- Size: Counts are not adjusted for the number of customers a provider serves
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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