Explore Energy Texas Plans
PROVIDER REVIEW
Energy Texas Review 2026
Energy Texas launched in 2021 as a Houston-based retail electricity provider backed by Rhythm Energy’s infrastructure. The company positions itself around straightforward, fixed-rate plans without complex pricing structures. With a 4.6-star rating and a Net Promoter Score of 61, customer sentiment skews positive. The provider’s 70 PUC complaints over the past 12 months falls below the industry average of 120, suggesting a reasonable regulatory track record. However, billing clarity scores (56/100) indicate some customers may encounter confusion understanding their statements.
ENERGY TEXAS
Complete Provider Analysis
Energy Texas differentiates itself through its 30-Day Test Drive program, allowing new customers to try service penalty-free. The provider’s customer service score of 58/100 shows room for improvement in support interactions. While the company benefits from Rhythm Energy’s operational expertise, it maintains independent branding and customer experience. Prospective customers should weigh the appeal of simplified, no-frills plans against moderate scores in billing transparency when comparing options.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Energy Texas’s complaint history from the PUC database.
Total Complaints (12 mo)
70
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
38
Slamming/Cramming
8
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Energy Texas customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“I switched to Energy Texas for the simple reason that they cost just about 1/3 of the more popular retail electric providers. Make no mistake! Retailers do not do anything but get in the way of providing electric power. No one knows this better than I do after my very long career with the power company who actually works to deliver your electricity. Gilbert was direct, clear and most pleasant in assisting in switching me.”
Verified
“Very easy process with consistent kWh price and no usage or base charge. Also with the $5 auto pay credit you basically don’t have to pay that Centerpoint fee. First time having my own electricity and I feel safe and comfortable rather than with other companies that scream scam.”
Verified
“Super easy and quick to apply. You don’t share your information with the representative, which I love. Instead you key your info into your phone and an approval is sent to the representative who is taking your order. She was very friendly and actually knew her job and how to do it. I am 100% satisfied so far.”
Verified
“Associate Juan was super helpful with my process of signing up, took me step by step, ensured all my information was correct. He was super quick with the process and helped me get approved before the deadline.”
Verified
“I called instead of picking an electric company online because I was getting very frustrated with so many options. Jay was so helpful in helping me pick a company that would be just right for my needs! With his guidance I was able to complete my application with what I needed in record time with NO frustration! Thank you, Jay!”
Critical Feedback
Verified
“What’s the point of a sales team if they aren’t selling me anything? By far the worst experience I have ever encountered in trying to set up my service. After ten separate 30-minute phone calls with the sales team over weeks, still not able to process my application. The rate was perfect for what I needed for my 8-unit property, but not even worth the savings I would have gotten. I wish I had that time back.”
Verified
“Been shopping for electric, this company advertised for 10 cents per kWh. A year’s contract for 10 cents per kWh. So I signed up and locked it in, confirmed via email at 9.6 kWh. I have now received an email showing an average cost of 14.2 kWh and an estimated cost over $300 for this month. That is not what I signed up for! I hope this will straighten itself out.”
Verified
“I would NOT recommend Energy Texas to anyone. The customer service is incredibly frustrating — the representatives say one thing and then something completely different happens. I specifically spoke with a supervisor to clarify my account and avoid any issues, and despite that conversation, my power was still disconnected. After being assured everything was handled, I was left without electricity and had to wait 4-6 hours for it to be turned back on. That’s unacceptable.”
FINAL VERDICT
Our Recommendation
Energy Texas: Recommended
Straightforward pricing with strong customer satisfaction
Energy Texas earns our recommendation as a solid choice for Texans seeking uncomplicated electricity service. Their ‘no bull’ approach to energy plans delivers on its promise, reflected in a strong 4.6-star rating and an impressive NPS score of 61, indicating customers are genuinely willing to recommend this provider. The customer service score of 58/100 and billing clarity score of 56/100 suggest room for improvement in these areas, though neither represents a significant concern. On the regulatory front, Energy Texas maintains a clean record with just 70 PUC complaints over 12 months—well below the industry average of 120. As a relatively young company founded in 2021 under the Rhythm Energy umbrella, they’ve quickly established credibility. This provider is ideal for customers who value simplicity and predictable billing over extensive plan options or premium features.
Pros
- Excellent 4.6/5.0 star rating reflects strong overall performance
- Strong NPS score of 61 indicates high customer loyalty
- 41% fewer PUC complaints than industry average
- Zero service quality complaints in past 12 months
- Good customer service score of 58/100
- Minimal slamming/cramming issues with only 8 complaints
Cons
- Billing transparency score of 56/100 leaves room for improvement
- 38 billing-related complaints suggest some statement confusion
- Customer service score below excellent threshold
- Some customers report difficulty understanding bill details
Best For
- Customers who prefer simple, fixed-rate plans without gimmicks
- First-time energy shoppers seeking straightforward options
- Budget-conscious households wanting predictable monthly bills
- Those frustrated by complicated pricing structures
- Customers who prioritize low-hassle service over premium features
PRICE COMPARISON
How Energy Texas Compares
See how Energy Texas’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Energy Texas Avg Price
14.6¢/kWh
Market Rank
#2 of 17
vs Market Average
9.1% below
Market Average
16.0¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | 4Change Energy | 13.86¢ | 7.16¢ | 19.31¢ | 35 |
| #2 | Energy Texas This Provider | 14.56¢ | 8.30¢ | 20.60¢ | 20 |
| #3 | Rhythm Energy | 15.04¢ | 8.30¢ | 20.60¢ | 16 |
| #4 | Discount Power | 15.16¢ | 7.35¢ | 22.21¢ | 26 |
| #5 | Cirro Energy | 15.16¢ | 7.35¢ | 22.21¢ | 26 |
| #6 | Constellation | 15.30¢ | 13.92¢ | 16.52¢ | 9 |
| #7 | APGE | 15.43¢ | 7.18¢ | 23.60¢ | 95 |
| #8 | Atlantex Power | 15.48¢ | 13.98¢ | 17.30¢ | 15 |
| #9 | Just Energy | 15.66¢ | 7.29¢ | 21.71¢ | 69 |
| #10 | Amigo Energy | 15.98¢ | 14.60¢ | 17.56¢ | 24 |
| #11 | Tara Energy | 16.31¢ | 15.84¢ | 16.88¢ | 5 |
| #12 | Frontier Utilities | 16.35¢ | 7.35¢ | 21.82¢ | 30 |
| #13 | Gexa Energy | 16.37¢ | 7.35¢ | 21.82¢ | 30 |
| #14 | Reliant | 16.72¢ | 11.91¢ | 23.21¢ | 44 |
| #15 | Direct Energy | 17.27¢ | 13.87¢ | 23.57¢ | 19 |
| #16 | Green Mountain | 18.80¢ | 16.92¢ | 23.61¢ | 20 |
| #17 | TXU Energy | 18.83¢ | 13.46¢ | 24.59¢ | 44 |
100% Renewable Energy Plans
Energy Texas Green Plans
20 plans
Avg Green Price
14.6¢/kWh
Green Provider Rank
#1 of 7
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Energy Texas This Provider | 14.56¢ | 20 |
| #2 | Rhythm Energy | 15.04¢ | 16 |
| #3 | Atlantex Power | 15.81¢ | 5 |
| #4 | Gexa Energy | 16.37¢ | 30 |
| #5 | Reliant | 18.42¢ | 5 |
| #6 | Green Mountain | 18.80¢ | 20 |
| #7 | TXU Energy | 19.76¢ | 5 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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