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PROVIDER REVIEW
Energy Texas Review 2026
Energy Texas launched in 2021 as a Houston-based retail electricity provider operating under the Rhythm Energy umbrella while maintaining its own distinct brand identity. The company has built its reputation around a ‘no bull’ philosophy, offering straightforward fixed-rate plans without complex terms. Customer sentiment data shows a solid 4.6-star rating and a True NPS of 64, indicating generally satisfied customers. On the regulatory front, Energy Texas recorded 42 PUC complaints over the past 12 months, well below the industry average of 120.
ENERGY TEXAS
Complete Provider Analysis
Energy Texas differentiates itself through simplicity-focused offerings and a 30-day penalty-free trial period that reduces commitment risk for new customers. While the Customer Service Score of 62 suggests room for improvement in support interactions, and the Billing Clarity Score of 57 indicates some customers experience confusion with billing details, the overall customer sentiment remains positive. The company’s below-average complaint volume with Texas regulators suggests relatively stable operations for a provider of its size.
2TIO NPS REVIEW
Customer Satisfaction Analysis
Our NPS (Net Promoter Score) methodology filters out incentivized reviews, bot-generated feedback, and competitor manipulation to give you an accurate picture of real customer satisfaction.
Score Breakdown
How We Calculate NPS Scores
Our proprietary algorithm analyzes thousands of customer reviews from multiple sources including Google, BBB, and the PUC. We filter out reviews that show signs of manipulation, including incentivized feedback, review bombing, and bot-generated content. The resulting score reflects genuine customer sentiment based on real experiences.
PUC COMPLAINT HISTORY
Public Utility Commission Data
The Texas Public Utility Commission tracks complaints filed against retail electricity providers. Below is Energy Texas’s complaint history from the PUC database.
Total Complaints (12 mo)
42
Complaints per 10K Customers
0.50
Industry Average
1.20
Billing Complaints
23
Slamming/Cramming
4
Service Quality
0
Monthly Complaint Trends (Jan 2022 – Mar 2026)
Complaint Categories Explained
Issues related to incorrect charges, unexpected fees, meter reading disputes, and payment processing problems. This is the most common category of complaints across all providers.
Slamming: Switching a customer’s electricity provider without proper authorization or consent.
Cramming: Adding unauthorized charges or services to a customer’s electricity bill.
Issues with customer service responsiveness, account management, communication quality, and overall service experience.
Complaints about improper service disconnection, insufficient notice before disconnection, or issues with reconnection after payment.
VERIFIED CUSTOMER REVIEWS
What Customers Are Saying
Real reviews from verified Energy Texas customers. We display a balanced selection of positive and critical feedback to give you the complete picture.
Positive Experiences
Verified
“It was very easy to set up service and an account with Energy Texas for my new home. Email and text messages guided the whole process and kept me informed every step of the way. It couldn’t have been easier and there was no interruption in service. I am very happy I chose Energy Texas as my electric utility company.”
Verified
“I had a great experience switching my electricity service to Energy Texas, thanks to Orbil. He was incredibly patient with both my daughter and me, took the time to explain everything clearly, and made sure we understood all of our options without ever making us feel rushed. His professionalism, kindness, and willingness to answer all of our questions made the whole process easy and stress-free. Excellent customer service is hard to come by, and Orbil definitely went above and beyond.”
Verified
“The easiest switch I ever had. No lengthy application process and had my service on same day. According to my research this is one of the most affordable electrical companies to start or switch electricity! I went from paying around 20¢/KWH with my previous provider and now I pay less than 13¢/KWH!”
Verified
“I recently switched to Energy Texas for my utility service. The customer service representative was EXCELLENT. I requested each and every charge to be explained in detail to ensure that I did not misinterpret any fees since all of that jargon can potentially get very fuzzy. And she did exactly that. She went above and beyond in her product knowledge, professionalism, and customer service.”
Verified
“Went from $370 a month with TXU to $175 a month now with Energy Texas. They are the best and they are honest. Go with them.”
Critical Feedback
Verified
“DO NOT USE THIS COMPANY! I spent over two weeks trying to cancel service I never was able to sign up for. FOUR emails that never got responded to. EIGHT calls where I sat on hold for over 30 minutes each time only to be told someone would call me back and never did. WORST customer service experience EVER!”
Verified
“We’ll see how they follow up with customer service, but I enrolled in one plan with one rate, and got registered for a different plan and nearly double the rate. So far, pretty terrible.”
Verified
“Good communication. That’s it. I have never paid more for electricity. The supposedly cheaper rate turned out to be higher. I finished my plan and changed as soon as possible. Don’t fall for the advertisement.”
FINAL VERDICT
Our Recommendation
Energy Texas: Recommended
Straightforward pricing with strong customer satisfaction
Energy Texas earns our recommendation as a solid choice for Texas electricity customers seeking simplicity. With a 4.6-star rating and an impressive NPS score of 64, customers clearly appreciate the company’s ‘no bull’ approach to energy plans. The customer service score of 62/100 reflects generally positive experiences, though the billing clarity score of 57/100 suggests some room for improvement in invoice transparency. On the regulatory front, Energy Texas performs well with only 42 PUC complaints over the past 12 months—significantly below the industry average of 120—indicating relatively few escalated issues. As a newer provider founded in 2021 under the Rhythm Energy umbrella, they’ve quickly established themselves as a reliable option. Energy Texas is best suited for customers who value fixed-rate simplicity over complex plan structures and prefer a straightforward energy experience.
Pros
- Excellent 4.6/5.0 star rating reflects strong customer satisfaction
- Outstanding NPS score of 64 indicates high customer loyalty
- PUC complaints 65% below industry average (42 vs 120)
- Zero service quality complaints in past 12 months
- Good customer service score of 62/100
- Minimal slamming/cramming issues with only 4 complaints
Cons
- Billing transparency score of 57/100 has room for improvement
- 23 billing-related complaints suggest statement clarity issues
- Customer service score below excellent threshold
- Bill communications could be clearer for customers
Best For
- Customers who prefer simple, fixed-rate plans without hidden fees
- Those tired of confusing energy plan gimmicks
- Budget-conscious households wanting rate predictability
- First-time energy shoppers seeking an uncomplicated choice
- Customers who prioritize low complaint records over premium features
PRICE COMPARISON
How Energy Texas Compares
See how Energy Texas’s electricity rates compare to other Texas providers. Prices shown are averages based on the selected monthly usage level.
Energy Texas Avg Price
13.7¢/kWh
Market Rank
#3 of 17
vs Market Average
9.7% below
Market Average
15.1¢/kWh
All Texas Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | Lowest | Highest | # Plans |
|---|---|---|---|---|---|
| #1 | Rhythm Energy | 12.06¢ | 6.84¢ | 17.80¢ | 24 |
| #2 | Constellation | 13.50¢ | 12.62¢ | 14.23¢ | 9 |
| #3 | Energy Texas This Provider | 13.66¢ | 6.84¢ | 17.80¢ | 24 |
| #4 | 4Change Energy | 14.15¢ | 6.70¢ | 19.31¢ | 39 |
| #5 | Gexa Energy | 14.24¢ | 6.80¢ | 21.42¢ | 35 |
| #6 | Atlantex Power | 14.31¢ | 13.00¢ | 15.70¢ | 10 |
| #7 | Discount Power | 14.48¢ | 6.76¢ | 19.65¢ | 31 |
| #8 | APGE | 14.89¢ | 6.70¢ | 23.40¢ | 89 |
| #9 | Just Energy | 14.96¢ | 8.67¢ | 22.21¢ | 69 |
| #10 | Amigo Energy | 15.01¢ | 14.24¢ | 16.07¢ | 23 |
| #11 | Tara Energy | 15.24¢ | 15.12¢ | 15.38¢ | 5 |
| #12 | Frontier Utilities | 15.29¢ | 6.80¢ | 21.42¢ | 30 |
| #13 | Cirro Energy | 15.47¢ | 6.78¢ | 19.65¢ | 26 |
| #14 | Reliant | 16.53¢ | 12.39¢ | 20.59¢ | 41 |
| #15 | Direct Energy | 16.94¢ | 14.44¢ | 20.15¢ | 21 |
| #16 | TXU Energy | 17.88¢ | 13.87¢ | 22.86¢ | 30 |
| #17 | Payless Power | 18.64¢ | 18.32¢ | 19.19¢ | 8 |
100% Renewable Energy Plans
Energy Texas Green Plans
24 plans
Avg Green Price
13.7¢/kWh
Green Provider Rank
#2 of 4
100% Renewable Providers (1000 kWh/month)
| Rank | Provider | Avg ¢/kWh | # Green Plans |
|---|---|---|---|
| #1 | Rhythm Energy | 12.06¢ | 24 |
| #2 | Energy Texas This Provider | 13.66¢ | 24 |
| #3 | Atlantex Power | 14.56¢ | 5 |
| #4 | Gexa Energy | 15.32¢ | 30 |
Our Methodology
How We Calculate NPS Scores
Our proprietary scoring system analyzes thousands of customer reviews to provide an unbiased assessment of each electricity provider.
- Data Source: Online Reviews from verified customers
- AI Analysis: We analyze each review to distill sentiment and filter out incentivized reviews, bot-generated content, and review bombing attempts
- True NPS Calculation: We calculate Net Promoter Score as (% Promoters) – (% Detractors), where Promoters rate 9-10 and Detractors rate 1-6
- Star Rating: NPS scores are mapped to a 3.0-5.0 star scale for intuitive comparison
About “Billing Clarity” Scores
This score measures how clearly a provider communicates billing to customers—not billing accuracy. Texas electricity providers have robust, audited billing systems that are highly accurate.
- What we measure: Clarity of bill statements, proactive notifications, explanation of credits and charges, time-of-use rate communication
- Why it matters: Customers often report confusion about bills even when charges are correct—this score reflects how well providers help customers understand their bills
- PUC “billing complaints”: Most are about confusing statements or unexpected (but legitimate) charges, not actual billing errors
Pricing Data Collection
We collect electricity plan pricing directly from official sources to ensure accuracy.
- Data Source: ComparePower, the original Texas electricity consumer advocate
- Update Frequency: Prices are synced daily from all 5 TDSP territories
- Usage Levels: We display pricing at 500, 1000, and 2000 kWh/month to show how rates vary by consumption
- Coverage: All 17 retail electricity providers in the Texas deregulated market
PUC Complaint Data
Complaint data provides insight into provider accountability and customer issues.
- Data Source: Texas Public Utility Commission (PUC) official complaint records
- History: 46+ months of historical complaint data (January 2022 – Present)
- Categories: Billing, Slamming/Cramming, Quality of Service, Disconnection, and Other
- Update Frequency: Monthly updates as new PUC data becomes available
Questions about our methodology? Contact our team.
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